I'd like to report the extremely poor customer service in & Lighting, on Boynton Beach Blvd, Florida today. In particular Mark Malmstrom who works for this company.
On August 23, 2018, I ordered a ceiling fan and was explicit that I want a remote control. I took almost 2 months to receive the fan.
I asked if they could deliver it as I had to climb two flights to my condo. The answer was no however, they would put it in my car.
I hired an electrician they recommended who went on vacation the day of installation. The electrician, whose name I will refrain from mentioning sent over to of his inexperienced workers who arrive 2 hours late and argued with me on the time they were suppose to arrive. I asked them how much are they charging me and they didn't know as the owner was away on a plane so they made up a number.
When they came to my condo to install it, the said they didn't know how it was too hard for them to figure it out. Huh????
I then hired another electrician and when he opened the box this morning there was no remote control but rather a wall switch. I called Fan & Lighting and Mark said...I can't talk I'm the only one in the store and I'm w working with customers. Hmmm I thought I was a customer. I told him I was returning the fan as it was not what I ordered (even the receipt stated remote control).
When I went to the store to return it, he looked in the box and couldn't find some of the parts...I said "they are all there." He found them and didn't apologize. He then asked who checked the box when I picked it up a week or so ago. I said I have no idea. It's not my job. Again, he was arrogant.
As he wrote up the credit receipt, he said, " you know, they didn't charge you enough money so I'm only returning what you paid." I said "of course, it's not my fault that they didnt add correctly and I expect to be paid only what I paid.
He then said..."Go to Home Depot and buy their crap." I called Home Depot and spoke with the assistant manager and said.."a competitor of yours is bad mouthing your product.
Mark also said he didn't have to pick up the phone at 8 a.m. as the store doesn't open that early. I said...the internet said you were open. And yes, if you are in the store you should pick up the phone.
I told Mark he would get a very bad write up on the internet. He yelled and said go ahead. I'll give you a bad review as a realtor. First of all, I'm not licensed yet. Second of all, I've never done any real estate service with him.
I'm not saying this is a reflection on the owner of Fan & Lighting World. This is a reflection on an employee he choose to hire.
I would never recommend anyone to this shop. In fact I ordered "crap" from Home Depot and when I called the assistant store manager, He apologized for the poor service Mark from Fan & Lighting gave me. read more
