Made an appointment stopped by the next day. Met with Tony…read more Brought my S2000 in for a performance alignment and had a great experience. The team took the time to go over my setup, answered my questions, and gave me some helpful advice without trying to sell me things I didn't need. The whole process was smooth and professional. The car drives exactly how I wanted it to. Steering feels sharper, the alignment is spot on, and you can tell they pay attention to the details. It's nice to find a shop that actually cares about getting it right. Definitely a 5-star experience. My wallet is a little lighter, but at least now the car goes straight... until I tell it not to. I'll definitely be back for future alignments and suspension work.

Tony does not have a license for doing wheel alignments! I know because I reported him when I…read morecontacted BAR when he intentionally misaligned my car and left broken tabs/missing screws from his suggested rear camber arm installation! Do not come here! After I reported him, he sent me my refund!

We were told by another garage our subie was a bust and to get rid of it. We brought it to Subaru…read moreauto repair for a second opinion. They looked over our car carefully, took a video of the test they performed and shared it with us. He also explained to us what the test meant. Overall it was a bust and repairing it wasn't worth it but I appreciated the honesty and thorough evaluation. The garage itself has access through the alley, street entrance is pretty busy. We communicated via text and phone but during drop off and pick up the main guy wasn't around. He shares the garage with someone else and that person helped us when the main guy wasn't there (sorry I can't remember his name). Overall a good experience despite the fact that my car is officially dead!

Great mechanic they really know what their doing honest and great service. Highly recommend. My go…read moreto mechanic.

Ten Years Reunion In…read more2015, I had a great experience when I brought my 2014 Black Sienna for repair due to an accident. The staffs were professional and friendly, the services were of high quality, and best of all I felt welcome. I left a very positive Yelp review for that incident. I stated I would come to Longo Collision Repair Center should my car need repair in the future. True to my words, I once again brought in the same vehicle for repair due to an accident in March 2026. Ten years past and I still have good memories of my interactions. I came back and honestly not sure of what to expect since it has been so long ago (Longo?). The Visit I drove into the customer entrance building and was greeted by Vic, an elder gentlemen. He was very helpful in answering my questions and guided me through the process since we were going through third party insurance. I called the third party adjuster and gave the phone to Vic who then arranged everything for me. Thank you Vic for making the situation less stressful. After dropping off my car, I headed to the reception area to sign some paperwork. I was hoping to see LaKisha again. She was the friendly smiling receptionist the last time I was there. Sadly, ten years is a long time and seems she has moved on. No LaKisha to help with paperwork. In her place is a young man by the name of Danny. He has a friendly smile and an approachable demeanor. He processed all the paperwork in a very quick time which I appreciated. He offered me donuts, coffee, and water to which I was directed to the lobby. Yes, these were the same refreshments then years ago (to be clear, they were same type of foods and drinks and not the same ones). While in the lobby, I went to the Enterprise car rental. Yes, it was conveniently located on the spot with the office in the lobby. Robert, the Enterprise customer service representative, expeditiously took care of the rental. I drove off in a brand new 2026 lipstick red Camry SE HEV with only 100 miles odometer reading. The car saved a lot of gas per milage which alleviated my wallet, especially with the Iran war going on. Once home, I looked over the paperwork. And behold who I saw was assigned to be the estimator...LaKisha (LaKisha Gordon to be exact). Yes, the same...the one and only receptionist who greeted me by my name with a smile ten years ago. Looking at her business card attached to the paper, there's a photo of her still exuding the same welcoming smile. A warmth smile etched across my face realizing she is now overseeing my claim. I had total confident my car and I are in good hands. She kept me updates throughout the process and informed of any changes along the way. When I call with questions, she was always there. Another estimator who is part of my claim is Gregory Martinez. It seems there's a team taking care of my vehicle. I was told Gregory deals with the insurance about parts and repair. He was adamant about getting the best parts for job. I received calls from Gregory frequently for updates about his interactions with the insurance and the cost of repair. Gregory always spoke professionally with the matter-of-fact tone. He informed me that the damaged fuel door was not covered since it was not related to the accident. It will come out of my pocket to have it repairs should I choose to. I declined and that was it. There was no hassle or pushing me to go against my decision. I felt my wish is respected. The Result After about a month, my car is ready to be picked up. I arrived at the lobby and was greeted by Danny...still smiling. He had me signed a paper and that was it. Quick and easy. I was ecstatic to see LaKisha in person after 10 years. She gave me a hug and for a moment I forgot about my vehicle. We went to inspect my finished car. It looked great like brand new. The color is smooth and shiny. The trim matches. I was happy once again. Then LaKisha pointed to the fuel door and reiterated it was not covered by the insurance. But they, Longo Collision Repair Center, took care of it "out of good will." I was informed that Gregory had to persuade upper manager to replace the fuel door for me pro bono. I was already happy and satisfied seeing my car all fixed again but the add-on of the fuel door was icing on the cake. Overall I am amazed but not surprise with professionalism of the staffs and the quality of services at Longo Collision Repair Center. Ten years has gone by, my car still held up from the last repair job, new staffs are still as welcoming and friendly, and the workmanships are still consistent and reputable. Thank you to all those I have mentioned and to all the employees who had done a tremendous hands-on labor making my car new again. In this uneventful incident, you stand out as the silver lining.

Less than one month after I purchased my 2026 RX-350h, with 1100 miles on it we were sideswiped by…read morea guy who, at the last minute decided that two cars could occupy the same lane at the same time. Estimators Patrick Chan and LaKisha Gordon worked closely with me, and my insurance company to restore the car back to new. It took some time, but that was the because I have an insurance company that refuses to pay for necessary repairs and calibrations. Patrick and LaKisha worked very hard to get as much covered as possible. helped out with my car rental, and I got my car back looking and running in brand new condition. The shop is clean, intake is efficient, and the work is the best I've ever seen - paint is perfectly matched and panel gaps are perfect. Thank you, Longo