Great idea dealer! From choosing the right car to answering questions and being available after the…read morepurchase these guys were great. Ask for George, he helped me a lot. I'm using them for service on the vehicle as well and would recommend their service department as well.

I bought a rebuilt 2023 Jetta GLI from Auto Choice LLC. I knew it had been in a prior collision,…read morebut "as-is" shouldn't cover a car sold with a missing suspension part and damaged airbag wiring. After driving it home, I noticed the horn didn't work and the steering felt off, so I took it to Kelly VW. They told me over the phone the car wasn't safe to drive off their lot in that condition. Their work order lists damaged wiring in the steering column, a damaged airbag and combination switch, and a missing right front sway bar link. The steering wheel was off-center too. When I messaged George, he told me his mechanic "missed installing" the sway bar link, then mailed me a part from RockAuto so I could install it myself. I'd rather have a genuine VW part on the car, so I bought the OEM link from VW and paid for it myself. The picture attached is the end of the wire harness from the steering column, as found by Kelly VW. Before pickup, I was told by text that the control arm would be replaced and the car aligned, and later that everything had been replaced. The steering wheel was still off-center when I drove away, and Kelly VW recommended an alignment check. I also contacted the Maryland State Police about the salvage inspection and am following up with them. I paid $2,018.78 out of pocket at Kelly VW to replace the airbag, wiring harness, and combination switch. George replied on October 6th suggesting I bring the car back to their shop (I live in Northeastern Pennsylvania) or trade it in. After I sent him the dealer invoice and photos, I stopped hearing back, and my follow-up emails have gone unanswered. If you buy from here, don't just take their word that the rebuild was done right. Have an independent mechanic put the car on a lift and check every suspension part and wire harness before you hand over any money.

The guys at South Street Auto Sales were great. They made the deal very easy..in fact the easiest…read moreI've ever made. I purchased from out of state, they delivered the car to me fully detailed on a flatbed, signed a few papers and drove off. When I found a scratch on window tint, John took some $'s off so I could replace. The car was exactly as they described and I found the guys very honest...which isn't the case at other dealers. I would recommend this dealership to others as my experience was very good. -Travis from Pittsburgh PA

I bought a SLK350 from this team and very professional. Everyone I dealt with treated me well and…read morequickly addressed any questions I had. I was most impressed that every review done had an answer to it. The owner even helped get the car to me on his own time so my wife would not have to travel the beltway. I will for my next car look at the inventory here vs a new car at a branded dealership. I researched the price the team had put on my car and it was extremely fair, so I did not haggle. I think most persons whom get upset when buying a car think they can walk in and low ball a business then get angry when they can not be accommodated. I am glad that honest and good sellers are still in todays world.

Wonderful buying experience with my daughter. Matt and Vito are great guys and when my daughter had…read morea check engine light come on shortly after buying, they took care of and fixed it with no hassle whatsoever.

I am so angry and disappointed in my services here. I bought a used vehicle, and within 1 week it…read morewas leaking oil and other fluids. The warranty specifically made sure to state "doesn't cover leaks or engine issues" It's only been a few months, and after it dying on me in over 4 places, getting it into the shop, and spending over 3k trying to fix it, I've been told that this dealership did a quick fix on this leak with sealant to get it sold, and now the engine is contaminated and fixing it isn't worth what the car is. I'm out 10k. I'm frustrated and I'll never buy from here again.

My daughter needed her AC fixed and called them in the morning. Dropped the car off and was met by…read morethe friendliest staff!! Kudos to all of you, even the service tech that pulled the car up for pickup in record time! 5 stars are not enough

Why have clients schedule appointments online when they do not matter anyway? I was confirmed with…read moremultiple texts and emails for my appt but one hour before my appointment I was told that the technicians will be on lunch and I cannot wait and must have someone drop me off? Doesn't an oil change take less than an hour? I was told I might not have my car back by the end of the day? Very disappointed and will not be rescheduling.

Had such an amazing experience at CarMax in Frederick! Everyone was incredibly helpful and made the…read moreentire process seamless from start to finish selling my Volvo for a great price. I had to go straight to the airport from this location, and the team went above and beyond by providing a Lyft and even helping me get my bags to the car. A huge thank you to Sadé Rebelle, who was amazing throughout the whole process, texting updates and helping coordinate everything with the Texas location. Mohammad and the rest of the team were also extremely helpful every step of the way. Truly such a smooth and stress-free experience. Highly recommend!

We had no appointment and just walked in. Miles met us and treated us with kindness and…read moreprofessionalism. We drove away with the car we wanted without a problem. Highly recommend them

Chris Wilson in Chevrolet Service is amazing! He is so welcoming and knowledgeable. He doesn't…read moreattack you with questions as soon as you walk in like some of the others have. I have dealt with many car places over the years and he has won the business of my family and friends with his excellent customer care and his quick and efficient communication. He truly is one of their biggest assets and needs to be recognized for his hard work and dedication to his customers!!!!! I cant thank him enough for helping me with my many trips to the service department. Excellent gentleman!

Stay away from this dealership, particularly the Used Car Superstore on Baughman's Lane, and their…read moresalesperson named Sunny. I saw a car online I was interested in and I called the dealership. I was unable to get there on the day I called as I had the flu and we were juggling one car. I asked if the car could please be held until Thursday. The man on the phone said there were actually two of them on the lot and sure they could do that. I got a call Thursday around noon that the one vehicle left that I was coming to test drive was being sent to the Lexington Park site and she "goofed up" as she did not do something within the computer to keep the car there. There was a similar vehicle at the Germantown location that costs a bit more. I told her I was willing to look at and test drive that one if the price was negotiable for this mess she had just put me through. She retrieved the car and I went there to test drive it. The car's exterior was FILTHY. The black car was almost yellow. We drove it and it seemed fine. We returned and we noticed a lot of small nicks in the paint. We pointed them out to her and said due to the car's filth we can't tell if it's dirt or paint chips. She took it to the car wash and came back and there were chips EVERYWHERE. I said "Well, how much are willing to take off the price?" She said, no, this is a price tag dealership. We don't do that. So, despite what she said on the phone, they were going to do NOTHING. Then, she had the NERVE to text me the next day and said they would not change the price, but would "try to do that best they can" to clean up the paint job. If you are going to consider this place, show up and look at the cars and make sure they are clean as they may be hiding damage.

Had no problem. Good deal on car - received the inspection report as promised which revealed…read moreeverything that was done to make the vehicle pass inspection and what we need to look out for (brake pads) in the near future. Car in great condition for its age. Wish they would've come down a little more in price, but overall a solid deal for what we bought - a good used car for our college age child.

They deserve a zero. Just turned in a vehicle we bought from them and found out there was a major…read moreaccident on the Carfax report and we thought... how did we miss this and when we went through all the paperwork we realized they printed us the service Carfax report not the full Carfax report and we didn't catch it. DO NOT TRUST THEM!

This is my second car purchase in Frederick [stay away from Hi Lo auto sales!!] So far its been a…read morereally positive experience. I shopped around a little bit and found that SMH worked with me and had a suitable selection. The sales people aren't pushy and they try to help you find the best financing option without running your credit 6 times. [After signing my paperwork they called to let me know they found a better rate and even updated for me!] I test drove a 2013 Hyundai Elantra and as part of our negotiation we requested the breaks needed to be done. [They passed inspection but we still wanted to make sure they were fresh.] They took care of it quickly and painlessly. They are a smaller dealership but you get a lot more in lines of customer service from the smaller guys. I am happy to report that my car came with a great warranty, I left that day with keys and we haven't had any issues with it! They were upfront, helpful and I'm a happy customer. From everyone; -Jim the sales man, to the woman in finance [-gosh I can't remember her name!] to the owner -all around great experience!

Great experience as usual. We have been using their auto repair service for many years now and so…read moredecided to purchase a used replacement vehicle from them. Very helpful in choosing the correct vehicle and very easy to get through the purchasing process. We will be continuing to use their auto repair service and if we need another vehicle they will be our first choice.

This dealer ship deserves 10 stars Gentleman by the name…read moreAbe who Helped me gave me the best car buying pleasure in my life . You don't buy cars everyday so they way he did for me from A to Z was just perfect . Not mention the actual car was in better condition than the pics and videos . Thanks guys for making everything smooth :)

Hey sold me a car with so many problems. When the car was picked up. The rear tire was almost flat…read more The roof leaked hydraulic fluid all over me and the seats. They showed the car passed inspection. When my wheel expert looked at the tires. Over 14 years old with dry rot on the inside tread of the tires. Should never had passed any inspection in the state of Maryland. These guys are scam artist. Taking them to court. I need all new tires, Mounting fees, balancing and court cost. Tried to offer them a way out. But they refused. Now they will pay the full price! Run from this dealership. Run far! Read their reviews!

I don't usually leave reviews but since my experience here was so smooth and easy I felt I had to…read morethis time. My lease was just about up (1 month left) on my Range Rover Evoque and rather than turn it in and break even I figured why not see if I had a little equity in it since I was so far under the allotted mileage. So my first stop was CarMax in Frederick, MD - top notch place and very professional but they offered me right at what the lease payoff was. I was pretty bummed. On my way back to the interstate for a defeated drive back to my home in WV I passed guy holding a Cash Money Cars sign. I said what the heck and stopped and asked for directions there, conveniently a few minutes from CarMax. There I met Tony, a very easy going guy and senior buyer who explained the process start to finish with no pressure and no BS. He gave me an offer within 20 minutes for more than $2000 over the CarMax offer. I told him I'd consider it and sat on the offer for about a week. I was just about to go ahead and trade my Evoque towards my new car but then Tony called and followed up and went through the process one more time - he said we could have it done in under 40 minutes. So I went there the past Friday, sat down and did the paperwork, and walked away with a nice check for my leased vehicle - all in under 40 minutes. And just an FYI, it's very rare to walk away TO THE GOOD on any leased vehicle, you are usually lucky if you just break even. I admit I was skeptical at first but without a doubt I would do business with Cash Money Cars and Tony again. Do yourself a favor and skip CarMax and go straight to these guys.

We sold two vehicles to Cash Money Cars in Frederick, MD. They made better offers on each vehicle…read morethan CarMax was willing to pay. The process from appraisal to payment was quick and convenient and the personnel very friendly and helpful.