I have been at Catch for many years, before they were Catch French Bistro. We would go there a lot because we love the food and the atmosphere. We have been there for New Years Eve on several occasions. This was the first time we were there for New Year's Eve under new ownership. Before Catch became Catch French Bistro they would keep the menu the same on New Year's Eve, and we loved that because they have an exquisite menu and you can order all your favorite without being limited 1 appetizer, 1 entree from a prix fixe menu. We would order up several appetizers, and more than1 entree per person to sample a variety of entrees from their delicious menu. The menu under the new ownership is very similar to the one under the old ownership but with a few more added items. When I made reservation for new year's eve this year, I assumed it would be the same menu, but they had a prix fixe menu, so I wasn't thrilled. But the prix fixe menu was my fault because I should have asked ahead of time instead of assumiming.
When I made my reservation, I put down that it was my partner's birthday and asked to have inside seating. When we were seated and met our server, he was nice. I also told him that it was my partner's birthday, and he said Happy Birthday to my partner. So we ordered our 3 items per the prix fixe menu, the food was good like usual. So throughout the dinner, we saw other servers served up desserts with candles for other tables because someone at those tables were also celebrating a birthday, a whole bunch of servers got together at those table and had a small celebration for the person. Finally, our dessert came, but they only had 1 dessert which was for my partner, but there was absolutely no candles on the dessert, no birthday celebration from our server or any server. So I sat there without my dessert, until our server came back minutes later with my dessert. He did apologize. We were extremely disappointed that my partner did not get candles on the dessert so my partner can make birthday wish and blow out the candle. So why do a birthday celebration for some tables and not for everyone? I should not have to remind you again since I put it on my reservation and told the server when we were seated. In the past under the old ownership, when you put down birthday, they would have a little Happy Birthday card at your table, very simple that said Happy Birthday, that takes like 5 seconds to do, and candles on the dessert.
So new owner of Catch, train your staff well, if someone has a birthday and they tell your server or put it on their dinner reservation, and you put candles on everyone who came to celebrate their birthday then DO IT FOR EVERYONE! Don't leave one table out because you just put a BIG damper into their dining experience. It's bad enough to have to wait till the last day of the year to have your birthday celebration. The restaurant was not even busy on New Year's Eve, so can't blame it on the restaurant being busy and forgetting the little gesture for everyone. While disappointed and not thrilled, we thanked our server, and left him a nice tip. Our server was nice, but he failed to recognize the simple and small gestures that would go along way with a customer. We left feeling like Catch do not deserve our business and we won't be coming to catch as often as we have in the past. The service under the new ownership has definitely declined significantly. We were there in September for our anniversary dinner and the service we got was just okay, nothing to rave home about. Do better Catch, otherwise you will start to lose your regular customers. read more