I did leave a 5 star review on google but after I left that review, the kitchen wasn't open to order food and there's an additional wait. It was 12:10pm and the kitchen was still closed with so many hungry children so they lose a star for that. They opened up for hot food around 12:25pm. They then closed the kitchen yet again for another 20 minutes.
The food itself is not good. The pizza was decent but on like a thin pita bread. The popcorn chicken was also not good and chicken quesadillas were so bad. Truly an awful food to sell. They also don't offer you condiments unless you ask. I had so much chicken and not a single dipping sauce was offered. I had to ask for it.
This place is so much fun though and it's huge! It's very clean, has so much for kids to do, and the staff has been amazing. They were very accommodating with my autistic daughter's dietary needs, which I truly appreciated.
My son is almost 13 and is still having a great time here, while my 4-year-old daughter absolutely loves everything about this location. In my opinion, it's 10 times better than most indoor play places we've visited.
It's located on Level M in the BJ's shopping center and is easily accessible by elevator. There are plenty of cubbies to store your belongings, it's stroller friendly with an open parking station for strollers, and there is lots of seating throughout the entire facility. I read another review that mentioned there wasn't much seating, but I'm here now and can honestly say there are plenty of places to sit all around.
The restroom is located toward the back of the facility, about halfway through, but it's not a far walk at all. I have heart failure, and even I had no trouble getting there.
The café is reasonably priced with lots of kid friendly options, including muffins, grilled cheese, personal pizzas, chips, ice cream, juice boxes, and other common snacks children enjoy.
One of the best parts is the unlimited play. Once you've checked in, you can leave and return as many times as you'd like until they close at 8:00 p.m.
I'm visiting on a weekday in July, and while there are a lot of families here, it doesn't feel overcrowded because the space is so large. Everyone has plenty of room to play. I do want to add that they allowed a camp in and those kids came in pushing and shoving so many children including mine. Staff aren't attentive to any needs of the children at all. I think when a large group comes in like that, staff needs to keep a close eye.
On Thursdays mid July, they're offering a $1 personal pizza with each paid child admission. I'm not sure how long the promotion will last, but it's a great deal. You're also welcome to bring your own water and ask about dietary restrictions if your child has any. They say no food allowed but many people have Tupperware and their own foods. It's not enforced.
My only suggestion would be to include one free adult admission with each paid child ticket, as many indoor play places do. Here, each accompanying adult pays $7.99.
Overall, this has been a fantastic experience, and my kids absolutely love it. We'll definitely be coming back! read more