Extremely disappointing experience for my child's birthday party…read more I rarely write reviews, but I feel it's important to share this experience so other families know what to expect. We booked our child's birthday party here and it turned out to be one of the most frustrating experiences we've had. From the start, communication and customer service were poor. When we booked, we were told that to receive their 20% discount, the deposit had to be paid by cash or Zelle -- no credit cards accepted. We ended up sending a $300 deposit via Zelle. On the day of the party, we were unexpectedly told to pay the entire $944 up front, even though we had already paid a deposit. The staff said they would "refund" the deposit afterward, which was never clearly explained before. This caused unnecessary stress during setup since we had to gather additional cash right before guests arrived. During the event, there were several issues: We weren't asked to sign waivers until after the kids started playing, which interrupted the start of the party. The laser tag (included in our booking) wasn't ready -- the staff said the equipment was still charging. The staff's attitude was dismissive and unhelpful throughout. After the party ended, we stayed about 30 minutes to clean up the room -- something most places understand is part of the process. The next day, when we asked for our $300 deposit refund, we were told it was being withheld because we "stayed 50 minutes longer." That's unreasonable. We were cleaning up, not extending the party, and the children had mostly left. To make things worse, when we tried to discuss this issue, the staff was rude and unprofessional. The facility itself wasn't well maintained -- we even found garbage in the ball pit. Between the lack of communication, poor management, and the unfair way they handled the deposit, I cannot recommend this business to anyone. There are so many better options that actually value their customers. Spend your money elsewhere -- you'll get better service and less stress.

This place made planning my son's birthday such an ease. We got their highest package, which gave…read moreus 3 hours in the large room, which they decorated according to the theme we picked. The decor was amazing! It matched what we saw in their website and Instagram. It also came with pizza and juice for the kids and unlimited play. I was allowed to bring additional food and other snacks and they were kind enough to help me set up and plate the food. One tip would be to confirm the arrival of the pizza time. Our was suppose to arrive at 1230 (party started at 12) and it didn't arrive until 130 because of the rain. The pizza is ordered from a pizza shop so it had to be delivered. They were super nice and apologetic about it. The play area is huge and something for everyone. Although it might be hard to track your kid. It also felt cleaner than other indoor playgrounds that we've been too. We would definitely be back!

Yes, I totally love this place. It has parking in the back and it is one of the most clean and…read morebeautiful indoor play place. They all start nice and with time deteriorate and begins to look gloomy. The owner Michelle is very nice and the staff is very friendly and the place is always clean and it keeps improving. They added a play area for toddlers and babies. They have the go carts and arcade games that makes it different than any other play place around. They also offer birthday parties, which are amazing. We love this place.

Visited today for my daughter's birthday. I explained at the front desk that my child who uses a…read morewheelchair would not be participating, only my younger daughter would. Despite this, I was still charged full price for her. The situation became even more upsetting afterward. We had to wait for Access-A-Ride for pickup, and the manager (an older woman at the front desk) told us we could not wait inside because someone had rented out the entire building. She repeatedly told us to leave and insisted we wait outside. She also did not want my 7-year-old to use the restroom while we waited. As a parent of a child with a disability, this was extremely disappointing and felt very unaccommodating. The lack of empathy and professionalism from management was disheartening, especially on a child's birthday. I hope the business improves its customer service and becomes more understanding toward families with special needs.

Fairly new indoor playground. It is very big with a lot to do. It is also pretty clean even though…read morethere are a lot of people. There is one dedicated staff that cleans and picks up all the toys on the floor. My kids loved this place. They had a lot of fun as there is so much to do. For younger kids you do need some supervision as some kids are pretty rough. Some parents also don't care about what their kids do. My son waited to play with the trains but the kid that was playing with it took all the trains with him and his mom allowed it. My son was so disappointed. Since this place is still fairy new, things are still in good condition the first time we came. The second time we came there was more wear and tear and the canon in the ball pit did not work. However, there is still a lot to keep the little one busy. My kids are on the younger side so they don't play with the smaller toys like the pretend play kitchen and the sensory toys. My kids like the pebble pit. He spent most of this time there. On the downside there are kids who don't follow the rules and throw pebbles around. Two hours do pass by very fast but it's enough to tire out the kids. Overall still a fun place to take the kids.

For those unaware, these are the same owners of Star Castle, in Whitestone, now the new Speedway…read moreAdventure. It has some of the same features as the other location, like the kitchen. Not sure if it's smaller, but it seems that way. There aren't a as many slides and the ceilings aren't as high, so def not levels of an indoor playground. Lots to do there. Small party room. They kids will enjoy it. The GPS leads you to the parking lot around the corner.

We went for a birthday party and the place was impeccable…read more The whole place was very clean and you could tell is well taken care off. The service was amazing, very friendly and fast paced. That day and the day before it had snowed but they did a marvellous job cleaning the outside are for guest! My boss raves so much about this place being the most amazing one because they took care of every single thing! Would definitely bring back my nieces!! There is also parking in the back, but I did not use it!

Went to my cuzs son birthday party at kids fun house in Ridgewood and I actually had fun especially…read morewith plenty of space to sit and nap while the little ones roam around playing arcade games , going down the slides and running around in a clean , safe , fun , place . The staff are amazing how they set up the birthday room area with the superhero theme and honestly the pizza and cookies were delicious as I had more then enough and now it's nap time after a few games of arcade fun with the birthday boy . Wish I had a place like this when I was a kid and these little kiddos are lucky to have a place like kids fun house around . My cousin told me the cost was reasonable and well worth it . 4.5 stars on my yelp meter .

My niecy poo's birthday party was hosted here. We had the place all to ourselves and the kids had a…read moreball. Perfect place for kids to play. Clean space, pleasant service, staff were very attentive. Had their iced peppermint latte, which gave me the energy to keep up with these kids haha. It was tasty I would take my kids here again, if in the area.

I really liked this place at the beginning but man.. they have been slacking with fixing things…read morearound here. For example the air tubes that suction the balls have been broken for almost 3 months now. They seem to not care anymore

Came here for a birthday party. Staffs were friendly. It was easy to check in and they gave our…read morekids grip socks for the indoor playground. There looks like a total of 4 party rooms. 3 upstairs and 1 downstairs. Pretty spacious. Beside the indoor playground they also have arcade and claw machines. The indoor playground area was nice but it is a bit small. With kids and parents, It got really crowded and stuffy very fast. There's a few racing arcade games. The claw machine has a very high payout. We tried 10 times and still not able to get it. Overall my kids did have a good time and they did enjoy the playground.

Cute spot for little ones to run around and get some energy out. Plenty of space to jump, slide,…read morerun and climb or play video and arcade games. The basketballs could use some air. Several claw machines with nice stuffed animals. Prices were decent, food area was closed when we went but kids had a good time most importantly. Parking in the neighborhood was a big challenge.

Such a great indoor play area for little kids. There was a private party on the flower side, so we…read moredid the monster side. We only planned on doing an hour, but ended up staying almost 3 hours. There's so much to do! Ball, pit, slides, swings, Sand, pit, and a train. it's perfect for a cold or bad weather day. Staff is helpful and prices are reasonable. $25 for the first hour, five dollars for every additional hour. It was also clean and conveniently located off the 21st St., Queensbridge F train stop with which has an elevator. No need to go all the way to New Jersey or flushing for a large indoor playground.

Didn't realise this place existed until I came here for a birthday party…read more The place is located within a short stroll from the F line so it was really easy from Manhattan. Kids had a ball here, they ran around whilst parents hung out. The place was nice and clean; shoes are left outside and there are locked gates to ensure kids do go out wondering by themselves. My 4 year old had so much fun here. I didn't have to worry about him hurting himself as the place was nicely padded everywhere.

This place was the worst! My sister was told she can pay for an extra hour and they agreed. On the…read moreday of the party they told her she couldnt do it anymore because they booked another party after my nephew's party. Then 30-40 mins before the party was supposed to end they came in the room with trash bags and started to clean up WHEN THE PARTY WASNT OVER! They RUINED the whole end of the party. Left a bad taste in our mouths, NEVER AGAIN!!

I NORMALLY DONT TAKE TIME TO WRITE REVIEWS BUT KIDZ FUN PALACE IS SO UNPROFESSIONAL I HAD TO. This…read moreplace gets 0 stars if I could. Service is horrible and it's the size of a shoe box. I had my toddler party here over the weekend thinking it was I'll be ok for small children, the employee who did the original contract agreed upon one price with us being able to pay for an additional hour when I arrived the day of however the day of the party they stated unfortunately it was promised to another and we can no longer stay later. Now I had 2 hours to get things together and my family and friends to enjoy even though it takes 20-40 mins to find parking. They immediately take all your shoes in bags even my baby even though he wasn't walking . They stated we couldn't go to the party room without giving up our shoes. They wouldn't give option to buy juice for my guest or plates or cups or anything. they recommended we buy from the supermarket across the street. HORRIBLE!!! The final straw was they came into the room 2 minutes before the 2nd hour and started packing up my personal belonging and stacking chairs. Stay far away from this place on 35-38 junction Blvd. I will never be going to this place again. For all this head to Billy Beez.

I came to this indoor playground with my two toddlers and niece expecting them to have a great time…read moreand thinking that it was a safe space. Beginning with the play area, there are many spots that aren't properly secured which caused my niece to fall on the right side of the steps where there was a net that wasn't secured and she fell through and got hurt. My toddler went into panic as he saw my niece falling under the steps, as well as my two year old niece was very scared and upset. Initially we had went in hopes to play in the back area where they have the arcade games and many of them weren't in service. The token machines weren't working either. They had many piled up in one area and then across they had a deflated bouncy house which is extremely dangerous for children. My toddlers wanted to run on it as if it was a mat and I was able to correct it and tell them that wasn't safe. There are other children who's parents don't follow them around who would most likely be running on top of it too. It should be closed off to avoid any children to run on it. There are also exposed cables in the back area. There were 4 staff members and all of them were behind the desk just chatting. I think there should be at least one in the back area observing and someone making sure that the place is clean. The bathroom is filthy! There was no soap and paper towels to dry our hands. The toilet was dirty, the play areas are dirty as well. Never again! Avoid at all costs!

This is probably the most disgusting playground Ive ever been too- I had two hour pass, and didn't…read morelast more than 30 minutes and left. Its so run down and unsafe for children so many potential areas for kids to get hurt or injure themselves!!!! The people at the front just spend time talking or on phones. The arcade in the back all shut down, the bouncy house looked like a death trap, and all the nets had some areas where children could end up strangled!!! See photos, they speak for themselves!!! Dont endanger your child here!