In April 2025, we reserved a vacation rental for October 2025 on Catalina Island through Catalina…read moreVacation Rentals (212 Catalina Ave, Avalon, CA 90704, Phone: 855-631-5280). We paid over $3,200 for the weekend for Unit 2-46 at Hamilton Cove.
When booking, we initially spoke with a woman who explained that early check-in could not be guaranteed but said she would do her best to accommodate us, as we were traveling with my 80-year-old father.
Upon arrival, we were only able to reach male staff members in the office, all of whom were rude and dismissive. One individual, possibly named Ryan, hung up on my husband and refused to assist us further. Not only were we denied early check-in, but we were also refused the gate code to even drop off our luggage near the unit. As a result, we were forced to wait on a dirt road for two hours in the sun, without cell service, since the property is located in the hills. We were told this was because the unit was "not yet cleaned or ready."
When we were finally allowed to enter at 2:00 PM, one hour before the official 3:00 PM check-in, the property was in unacceptable condition. The unit was filthy, with visible dust and dirt, dirty silverware and linens, and damaged or stained furniture. Once we regained internet access, we attempted to contact the office again but received no response.
Even the golf cart although not guaranteed was not well kept and was barely drivable.
The entire experience, from the lack of professionalism and communication to the poor condition of the unit, was extremely disappointing and unacceptable, especially given the cost of our stay. We are requesting a partial refund to compensate for the inconvenience, disrespectful service, and substandard accommodations we received. However, I am sure they will ignore this and continue providing horrible customer service and dirty units.
PLEASE never go through Catalina Island vacation Rentals to reserve a unit. There are other companies and private owners renting their villas, use them instead in the same community Hamilton Cove. This company is HORRIBLE.