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Castle Cars

1.5 (2 reviews)
Closed • 10:00 am - 6:00 pm

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11 months ago

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Motorcars of Lansing - Ferrari F8

Motorcars of Lansing

(48 reviews)

Salesman Experience- Michael was very accessible and…read moreprovided me with a great buying experience by addressing all my concerns. He displayed an excellent sense of professionalism by continuing to keep me updated and informed throughout the entire buying experience. He is a very humble person that easily develops a trust relationship with his customers. Dealership Experience- Michael and Simone were on par when it came to any questions and concerns that I presented to them during the purchase of my vehicle. The dealership is family owned and operated by the Badawi family. This brings a sense of dedication to the sales experience because it is a direct reflection on them.

I purchased a Jeep Wagoneer from another MotorCarsOnline location on December 8, but management at…read morethis Lansing location became involved when I attempted to resolve the issues that began shortly after the purchase. Unfortunately, the situation has now been ongoing for nearly three months without being fully resolved. Shortly after leaving the dealership and beginning the drive home, the vehicle started displaying electrical warning lights and sensor alerts. The vehicle was also leaking oil due to a loose oil filter that had not been properly tightened. When I contacted the dealership about the warning lights, I was told in writing that they "knew what the issue was" and that they had already spoken with their service department about it. Despite that, the vehicle still required diagnostic work at a Jeep dealership to address the problem. There were also issues regarding the spare key. I was told in writing that the key would go out in that day's mail, but that never actually happened. After several weeks of follow-up it became clear the key had not been mailed. While trying to resolve the missing key issue through this location, a staff member even asked whether I would be willing to sign an NDA before they sent payment for the replacement key, which was surprising given the situation. Another major issue has been the warranty paperwork. The warranty was supposed to reflect commercial use with unlimited mileage and a $100 deductible, since the vehicle was purchased in my company's name and is used for work. However, the warranty was processed incorrectly and has required additional time and effort to correct. I have made multiple attempts to resolve these issues directly with management, including speaking with the general manager, Mark, who informed me that the matter had been placed on Simone to handle. Despite that, I still have not received direct communication from Simone to finalize the remaining warranty correction. At this point, I am simply asking for the vehicle and warranty to reflect the terms originally agreed upon at purchase and for the remaining issues to be resolved. I hope the dealership will reach out so this situation can be resolved before I need to escalate the matter further.

Empire Motors of Lansing - Are you a sports car fan? We have sports cars!!!

Empire Motors of Lansing

(9 reviews)

If I could give this place 0 stars I would. The story…read morestarts a few years ago. Bless my dad for trying to help me but he's got quite a few blind spots and I believe this could have been completely avoided in many different ways. I travel to Michigan 2-4 times a year to visit family. It's very inconvenient for me to have to rent a car every time I'm in town. So what does my dad do? He buys me a car! (Has to be in my name though cuz he doesn't have his license story for a never time) He tells the lady who runs or owns the place that he needs a SAFE vehicle for me and my daughter for when we visit, We did all the paperwork work in house and the amount was 4900. I had no say in picking the car and from the moment we got it I hated it. It was a POS junk car that was extremely rusted and just in terrible condition. Had I been there to have a say in the car, I would have never chosen this car. Back to my dad and his blind spots. Common sense would be to have a special place you save all your receipts for when your making payments on this vehicle but my dads a little special with severely bad ADHD and didn't keep and or misplaced a lot of these receipts. The lady who sold us the car kept telling my dad he needed to pay more even though he had already paid it off. She Claimed the car was 5900 when we both know for a fact that it was 4900. I got to used this car for not even 2 years. The whole underside is rusted out. It cannot be used. Stabilizer bars are rusted out. It's a danger. It's totaled and been sitting since the last payment was made. This Vehicle was returned at least 4 times before they fooled my dad also! We found about the returns after we got it. He put $1500 down. Double payment's 1st 5 months. But they still think it wasn't paid off and repo'd it. Good take it back. It could have killed me! And worse my daughter? You guys got it coming. We're gunna sue you. Ruin my credit will you?? Do NOT use this place. Terrible shady people!!!

I would highly recommend you do your own research on each and every vehicle on this lot. The 2015…read moreChevy Camaro (red with silver racing stripes) they currently have on their lot is for sale at $13,900. My husband and I were the previous owners and I called to inquire it. Was told the car had been lightly rear-ended but the insurance company wrote it off as a total loss. Empire Motors of Lansing lied and told me air bags had not been deployed when in fact they had. I had a friend interested in this vehicle prior to knowing we had been the previous owners which is why I called. Honesty is the best policy when it comes to getting people to purchase items and the unprofessionalism regarding the vehicle is not a good look.

DJ's Auto Sales

DJ's Auto Sales

(2 reviews)

Plain a simple lemon. I bought a car from here and less than a month later the car is undrivable. I…read morecontacted the previous owner and he told me he dumped the car due to the major head gasket repair in the near furture. It was sold to Fox Subaru for 1000. Then I guess bought at auction by Djs Auto Sales and sold to me. Within this time frame nothing was done about the heads and was never mentioned when I purchased the car. It was sold to me in good working order with no problems other than it was filthy inside and beat up on the outside and sold it to me for 4000. So I contact them with the news I got from the previous owner and they give me the run around and say they are contacting the garage who did he inspection and the previous car lot and see if they knew anything about the blown head gaskets. Like I figured no one knew a thing. No one will take the blame because with taking responsibility means taking the financial responsability too and means that dj auto sales would have to admit they didnt perform a proper inspection and sold a lemon and obviously that isn't going to happen. Crooks! Nothing but trouble dealing with this place. So if your thinking about taking a chance here and your car breaks a mile down the road don't expect them to bail you out. They will say "SORRY YOU BOUGHT IT AS IS AND YOU DROVE IT AWAY FROM HERE SO YOU WILL HAVE TO LIVE WITH IT" AND SAY "YOUR CALLING ME A LIAR AND I'M OFFENDED SO STOP HAREASING ME OR I'LL CONTACT THE AUTHORITIES" after begging for help and giving them the previous owners number they wouldn't call him or make it right. Live and learn people don't but from here. Alot of shady people out there.

Highly satisfied with the personal attention and overall customer service, here. They go above and…read morebeyond to ensure that you are comfortable and happy, both pre and post-sale. When a malfunctioning stereo system was out in my prospective car, they immediately resolved the issue. When I was unable to pick up my new plates due to a scheduling conflict, they brought the plates to me. If you want to work with a dealer that you can trust, and one that you do not have to be concerned with intimidating sales tactics... definitely check out one of their locations.

Castle Cars - usedcardealers - Updated May 2026

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