This place is a scam!!! PLEASE READ THIS BEFORE CHOOSING THIS COMPANY. First complaint, they had me…read morealmost walking out of there with broken windshield wipers. Second complaint, i got this car, it's very nice i'll give them that. They didn't tell me that the thing would basically break down after two uses of it. Third complaint, piggybacking off of the last one the engine rattles and the car now will not go over 50 mph. it has a hard time getting up to speed, which is DANGEROUS. I can not safely drive it. So i reach out i tell them everything that happens and is continuing to happen. They tell me "let me give you a call later in the day and we'll work something out" they completely ghosted me after that. Won't even come out to look at my car. i'm one of the victims of this car dealership. PLEASE do not make the same mistakes i did with choosing this company, you will be burned, as i and many other people were.

This place is horrible was told I could by a car for 1800 and then apon ariving showed me about 4…read morecars for that price. After choosing the car and getting ready to come back from the bank he changed the price to 3500 I was super excited when I found out I was finally getting a car and all I got was blocked

Salesman Experience- Michael was very accessible and…read moreprovided me with a great buying experience by addressing all my concerns. He displayed an excellent sense of professionalism by continuing to keep me updated and informed throughout the entire buying experience. He is a very humble person that easily develops a trust relationship with his customers. Dealership Experience- Michael and Simone were on par when it came to any questions and concerns that I presented to them during the purchase of my vehicle. The dealership is family owned and operated by the Badawi family. This brings a sense of dedication to the sales experience because it is a direct reflection on them.

I purchased a Jeep Wagoneer from another MotorCarsOnline location on December 8, but management at…read morethis Lansing location became involved when I attempted to resolve the issues that began shortly after the purchase. Unfortunately, the situation has now been ongoing for nearly three months without being fully resolved. Shortly after leaving the dealership and beginning the drive home, the vehicle started displaying electrical warning lights and sensor alerts. The vehicle was also leaking oil due to a loose oil filter that had not been properly tightened. When I contacted the dealership about the warning lights, I was told in writing that they "knew what the issue was" and that they had already spoken with their service department about it. Despite that, the vehicle still required diagnostic work at a Jeep dealership to address the problem. There were also issues regarding the spare key. I was told in writing that the key would go out in that day's mail, but that never actually happened. After several weeks of follow-up it became clear the key had not been mailed. While trying to resolve the missing key issue through this location, a staff member even asked whether I would be willing to sign an NDA before they sent payment for the replacement key, which was surprising given the situation. Another major issue has been the warranty paperwork. The warranty was supposed to reflect commercial use with unlimited mileage and a $100 deductible, since the vehicle was purchased in my company's name and is used for work. However, the warranty was processed incorrectly and has required additional time and effort to correct. I have made multiple attempts to resolve these issues directly with management, including speaking with the general manager, Mark, who informed me that the matter had been placed on Simone to handle. Despite that, I still have not received direct communication from Simone to finalize the remaining warranty correction. At this point, I am simply asking for the vehicle and warranty to reflect the terms originally agreed upon at purchase and for the remaining issues to be resolved. I hope the dealership will reach out so this situation can be resolved before I need to escalate the matter further.

I had a very disappointing experience with Paradise Motors and feel obligated to warn others…read more This dealership presents itself as a "Buy Here Pay Here" operation, which was the main reason I contacted them. However, that was not my experience at all. Instead of offering in-house financing as advertised, they ran my application through an outside lender (Credit Acceptance). On top of that, I was told I would need to put down $5,500 on a vehicle -- which completely defeats the purpose of working with a BHPH dealer in the first place. At no point upfront was it made clear that they rely on third-party financing or require such a large down payment. This felt like a classic bait-and-switch: advertise flexible in-house financing to get customers in the door, then switch to traditional subprime lending with steep requirements. If you are specifically looking for a true Buy Here Pay Here dealership that works directly with customers on financing, I would strongly recommend asking very direct questions before engaging with this business -- or considering other options entirely. Transparency matters, and unfortunately that was not my experience here.

Great service, great vehicles in stock here! Would recommend!!! Josh and Matt were both great to…read moreme!!! Thank you so much!

If I could give this place 0 stars I would. The story…read morestarts a few years ago. Bless my dad for trying to help me but he's got quite a few blind spots and I believe this could have been completely avoided in many different ways. I travel to Michigan 2-4 times a year to visit family. It's very inconvenient for me to have to rent a car every time I'm in town. So what does my dad do? He buys me a car! (Has to be in my name though cuz he doesn't have his license story for a never time) He tells the lady who runs or owns the place that he needs a SAFE vehicle for me and my daughter for when we visit, We did all the paperwork work in house and the amount was 4900. I had no say in picking the car and from the moment we got it I hated it. It was a POS junk car that was extremely rusted and just in terrible condition. Had I been there to have a say in the car, I would have never chosen this car. Back to my dad and his blind spots. Common sense would be to have a special place you save all your receipts for when your making payments on this vehicle but my dads a little special with severely bad ADHD and didn't keep and or misplaced a lot of these receipts. The lady who sold us the car kept telling my dad he needed to pay more even though he had already paid it off. She Claimed the car was 5900 when we both know for a fact that it was 4900. I got to used this car for not even 2 years. The whole underside is rusted out. It cannot be used. Stabilizer bars are rusted out. It's a danger. It's totaled and been sitting since the last payment was made. This Vehicle was returned at least 4 times before they fooled my dad also! We found about the returns after we got it. He put $1500 down. Double payment's 1st 5 months. But they still think it wasn't paid off and repo'd it. Good take it back. It could have killed me! And worse my daughter? You guys got it coming. We're gunna sue you. Ruin my credit will you?? Do NOT use this place. Terrible shady people!!!

I would highly recommend you do your own research on each and every vehicle on this lot. The 2015…read moreChevy Camaro (red with silver racing stripes) they currently have on their lot is for sale at $13,900. My husband and I were the previous owners and I called to inquire it. Was told the car had been lightly rear-ended but the insurance company wrote it off as a total loss. Empire Motors of Lansing lied and told me air bags had not been deployed when in fact they had. I had a friend interested in this vehicle prior to knowing we had been the previous owners which is why I called. Honesty is the best policy when it comes to getting people to purchase items and the unprofessionalism regarding the vehicle is not a good look.

Plain a simple lemon. I bought a car from here and less than a month later the car is undrivable. I…read morecontacted the previous owner and he told me he dumped the car due to the major head gasket repair in the near furture. It was sold to Fox Subaru for 1000. Then I guess bought at auction by Djs Auto Sales and sold to me. Within this time frame nothing was done about the heads and was never mentioned when I purchased the car. It was sold to me in good working order with no problems other than it was filthy inside and beat up on the outside and sold it to me for 4000. So I contact them with the news I got from the previous owner and they give me the run around and say they are contacting the garage who did he inspection and the previous car lot and see if they knew anything about the blown head gaskets. Like I figured no one knew a thing. No one will take the blame because with taking responsibility means taking the financial responsability too and means that dj auto sales would have to admit they didnt perform a proper inspection and sold a lemon and obviously that isn't going to happen. Crooks! Nothing but trouble dealing with this place. So if your thinking about taking a chance here and your car breaks a mile down the road don't expect them to bail you out. They will say "SORRY YOU BOUGHT IT AS IS AND YOU DROVE IT AWAY FROM HERE SO YOU WILL HAVE TO LIVE WITH IT" AND SAY "YOUR CALLING ME A LIAR AND I'M OFFENDED SO STOP HAREASING ME OR I'LL CONTACT THE AUTHORITIES" after begging for help and giving them the previous owners number they wouldn't call him or make it right. Live and learn people don't but from here. Alot of shady people out there.

Highly satisfied with the personal attention and overall customer service, here. They go above and…read morebeyond to ensure that you are comfortable and happy, both pre and post-sale. When a malfunctioning stereo system was out in my prospective car, they immediately resolved the issue. When I was unable to pick up my new plates due to a scheduling conflict, they brought the plates to me. If you want to work with a dealer that you can trust, and one that you do not have to be concerned with intimidating sales tactics... definitely check out one of their locations.

Bought, or should I say leased a car from them. Excelent service and a great experience! I would…read morerecommend them to anyone who has less than perfect credit. They even delivered my car for free and I live over 400 miles from the closest dealership. I'm extremely pleased with my new ride (2016 Kia Optima) and the extended warranty is a great value. Payments could be a little lower but as a person with horrible credit (509) I expect to pay more. A++

Steve and Jarrod did an amazing job helping my husband and I the right vehicle for us!! Steve even…read morestayed late to help us take the vehicle home today!! First time going to car city and love them already!!! Meghan!

Nice guys they helped me out and let me leave motorcycle there for a bit while I was SOL thanks…read moreagain!

I wish I could leave a 0. Purchased a vehicle from this business for my daughter. I bought an…read moreextended warranty, only to find out that an engine oil leak is not covered. Buyer beware of this shady dealership in Lansing. I'm not fooled too often but they got me and now we have $3K in repairs that need to be done only a month after we took delivery of the vehicle. Do not be taken in by their confidence scam, I really thought we got a good deal and were treated well until we needed them and the warranty company to step up. Avoid GWC Warranty as well! That's all, no tears just major buyer remorse. Time to eat the cost and move on. Hopefully this steers even one would be buyer away from this terrible company!!!

We buy all of our cars with Josh! He goes above and beyond for every customer. 100% best dealership…read moreexperience we have had.

Purchased a car with less than 70k miles and within a few months the check engine light was on. A…read morecylinder has failed and I have to have the engine rebuilt or replaced.

What a classy organization! I called from the Kalamazoo area, to inquire about a used Saturn Vue…read morethat they had. (Found through cars.com) I explained my car had been to totaled, and I was depending on friends and family to get around- but, I wanted to test drive this car. A salesman Dan Dowker called me and asked if I'd like the car driven it to me! I was stunned. I have been looking for a car for WEEKS, and never received this kind of service. I bought the car. The process went very quickly and smoothly. Every one that I dealt with there was professional and friendly. A great experience! **Update- a few months of driving this car, and I was having health issues, there was a carbon monoxide leak! It cost me almost $700 to get exhaust system running and new catalytic converter. I have had car 2 years and have had over $2,000 of repairs! So, I'm not happy!

Honestly not sure what reason there is to make an appointment. Waited outside the appointment…read morelane for about 20 minutes. There were no cars inside the remaining 3 first come first serve aisles. 3 cars had pulled into the first come first serve and were brought right in. After waiting another 5 minutes decided to take my business elsewhere. Management stop drinking your coffee and set some structure. Lost me as a customer.