I was Highly impressed with this facility Very helpful staff including the district manager Brian M. who went out of his way to assist me with my alignment and reassure me that my kids, wife and I were safe in my Honda. He was so delightful with my two children even offered crayons and ice pops ( impressive ) all while I was waiting for my car to be complete and inspected. I highly recommend Cassidy for your repair, tire or general needs Thanks Sam R. read more

Great service I had engine light come on wife's car. Could not figure out took it to Cassidy. They called me the next morning and said there was nothing wrong. Just a simple fix. I hadn't tightened the gas cap enough honest people. No charge no games. read more

Glad I found an old receipt from 2017 to remind me of this place. Was able to replace my tires and have a wheel alignment done while I waited. Definitely beats ordering online (same price), waiting, dropping off my car for a day, and forgetting to request check/adjust alignment like I had been doing for the past 7 years. Salespersons R. Harris and the other gentlemen were very good at communicating what was happening and any potential issues techs Coleson and Miguel had. read more

I was in search of tires for my 2015 Acadia, been looking for a few weeks trying to find a good deal with a decent price. Cassidy popped up this morning, made an appointment, arrived 25 min early and they got me right in. Total time was about an hour. I was impressed with the service and value. read more

They were the best service and overall quality for my car. I will be back as this is now the only place I will go for my tires. The crew here is top notch and puts the customer first ! Thank you to everyone. read more

Great tires, great service, great people! Reliable and professional. Good prices on tires.

Bought new tires, done on time. Looking good, price good. Helped me select tires. Restroom was clean and didn't smell like restrooms do. I had work done at Addison, I'll. location. read more

Worst in Chicago! Never come here! They harassed my property! They were trying to find out my home address! Wasted my time, very unprofessional! read more

I brought my 2010 ram 3500 and dodge viper for new tires. The coist was over 3k and was more than other vendors. I chose them because they are a big outfit and I would prefer to pay more for good service. I had a vibration on my ram which was pretty severe. I had them rebalance them and still seemed like a tire was off balance. took it to another vendor and they rebalance them and now i have no vibration. Along with unbalanced tires they tech scratched my wheels and improperly installled my lug covers. I asked for a credit which they said they would give and still have not received anything. BAD SERVICE. VICTOR IS USELESS read more

I went in for new tires. I had an incident on the expressway causing me to spin out and end up in a ditch. I was stuck in said ditch and upon trying to get my car out I hit a curb. This caused some damage including a bent control arm. I opted to replace the control arm while I was here and thankfully everyone was informative about all my options throughout the process. Also after deciding to get extra work done, they were nice enough to drive me home and pick me up once my car was completed. I worked mostly with Larry and Brian, both were open, honest and tried to give best options. I will definitely be back if I need further assistance with my car. read more

This review is for the Western & Melrose St location in Roscoe Village: I live across the street and woke up to a dead battery, so I ran over to ask for a jump and they kindly brought one of their service vehicles over to jump start me free of charge. Next day, battery is dead again. The mechanic was kind and amazing enough to walk over to my place with the battery and change it out in the street. I was so grateful for that amazing service! read more

Been coming here for over 20 years from downers grove to Naperville and here in Addison!! These people provide customer service period!! No small talk no excuses no b.s. I would recommend anyone I know or who is thinking of purchasing tires and having service to back it up, to come here. In a day and age where customer service is hard to get these folks step up!! Prices a great and workers aren't kids or bum mechanics.. professional serious people work here.. read more

I have taken all my cars and trucks to them since 1978 and love their service and friendliness. Everyone at Cassidy is great but in the service department I deal with Bill Hall, he knows his stuff. Thank you Rose G. read more

Nice and friendly customer service. Wheel alignment was done accurately so my 10 yrs old car runs straight again. Very recommendable place.

One of the 15 Cassidy Tire locations, on NW Hwy just East of Arlington Heights Road, quick service, very fair prices. See Kevin or Kortenay for the best deals!! read more

Cassidy Tire & Service - Inside the waiting area, free bottled water and Keurig coffee and tea! - Tires Near Me - Addison, Illinois

These guys are the best. They tried to fix a badly damaged tire and when they couldn't they gave me a used replacement tire on the house. I couldn't be happier with this business. read more

The reason for my one star is solely because of the way they treat their staff. I was here for new tires and over heard Jose speak to his employee like he was a dog. Using disrespectful words. No one should be treated that way. Hope they do something about it not a great example for the company. read more

I bought a new set of Continental tires there. The work was performed quickly and efficiently. The suggested tires perform extremely well in the rain (which was the primary reason for upgrading). The price was fair and I would highly recommend Cassidy Tire to anyone looking for a good value, great service and honest people. read more

I was worried about a tire pressure sensor. They took me immediately, inspected and adjusted all tires and reset the sensor. Jonathan gave me compassionate customer service e.g. didn't make me feel stupid about mistakes I made regarding the situation lol! read more

My wife and I would like to thank Cassidy Tire & Service for their oustanding service when we recently purchased a new set of Continental Extreme Contact DWS tires in 315/35/20 & 275/40/20 tires for our BMW X5. Bill had recommended these tires, and he was correct, they are outstanding. Our experience was great from start to finish in working with Bil and Nick, and also Brian. They were all very professional, and my wife and I are extremely happy with the purchase of the tires and also the installation. I would fully recommend Cassidy Tire & Service to anyone. Thanks again guys, Bob & Edie read more

I went here recently for a tire of mine that blew out on me after a long drive. I'm weary of going to "car places" without my fiancé mainly because I know how "car places" in most cases , like to con women into getting everything they don't really need. My fiancé is in the military , so that means I get to take care of things he normally would. I never had a flat tire before without him here, and my roadside assistance only repairs flats if I have a spare (I don't). Anybody that lives in the suburbs knows, with no car there is no way you're getting anywhere as the transit system is practically non existent. After calling a few locals places and dealing with rude guys on the phone, I came across this place. VERY professional on the phone and VERY patient. So far so good. I decided to go for it especially since it was local to where I live. Thankfully their work hours know that most of us work and we can't miss work and lose money to do "car things". With that said, I went in before work , was greeted warmly, helped myself to water and some magazines, and was out in 20 minutes, and even made it to work early. My tire was fixed and they put air in the other 3 tires since the pressure was low. (hey I learned something new). They also do oil changes here and service wind shield wipers. I'm definitely going back to service my wipers soon. And it feels good to let my fiancé know I'm taken care of at a place like this while he's gone. read more

This is probably one of the WORST experiences that I have ever had with a car repair place. Took my car to get front end work done and left with nothing. Mechanics tried to get money out of me by telling me lies about my car which I knew was incorrect and then when called out on it lied again. I would stay far away from this place. I would not recommend them for ANY work. read more

They couldn't have been nicer at this store. We needed 2 boat tires so I checked with the store online first and found out that they had 12 in stock. My husband went to the store and was very pleased with the service he received. We will definitely go back for our future tires. read more

Cassidy Tire is the definition of professional customer service. They were able to get my car in for a flat tire within an hour of my calling for an appointment. They promptly fixed the tire and had me on my way. No up sells, no pressure - just great service and fair pricing. I look forward to returning again. read more

Bill did a great job! He was very knowledgeble and the waiting room was very clean. Except the bathroom was gross.

Was assisted by the owner himself...the employees very helpful and informative without being condescending to me (a female). Great pricing, and fast service read more

I have brought my van to both the Addison & Lombard locations of Cassidy Tire on a number of occasions and have always received excellent service from Rick (Lombard manager) and Larry. I am writing this review now because of my most recent experience with both of these locations. When I originally experienced some problems with my van last week, I took it to the local nearby dealer who wanted to overcharge me for a battery. I decided to travel the farther distance to Cassidy (I live in Bartlett) because I knew I could trust them and get a fair price. Not only did I receive a fair price for the battery, but Larry discovered an issue with the starter and also the alignment causing abnormal wear on my tires which I had just purchased from Cassidy in the spring. Larry truly cared about my safety and advised me to get the starter fixed first and then look at the alignment. Since I was at the smaller Lombard location, I needed to take the van to the Addison location for the starter. He called ahead to make sure they knew I was coming and since it was late in the day, they would look at it the next day. Victor at Addison took care of things from there and was very informative and helpful. To my surprise, Larry was at the Addison location two days later when I picked up the van (other issue required a longer stay) and worked with the warranty company to get my claim going for the starter (which was covered). He also informed me that Cassidy very generously replaced both of the front tires for me at no charge after fixing the alignment.. I wanted to cry because I think they knew this was a lot for me and they stood by their tires even though it wasn't the quality of the tires but the alignment which was the problem. Believe it or not, two days later, my van did not start again so I immediately called Cassidy who arranged for me to have a loaner car over the weekend (it was a Saturday) and pay for any related expenses. The AAA guy got the van started after switching it into neutral and I drove it immediately to a shop closer to me recommended by Cassidy. They did not find any problems after checking everything over, so I hope it was just a fluke. However, if it is not, I know I can rely on the people at Cassidy to look out for my safety and stand behind their work. read more

I went into get just a tire quote and I'd dealt with someone named Melanie? They were rude, short, and rather abrasive. I just wanted a quote for tires, that I may have even purchased had it not been for the way I was treated. Other consumers would be wise to be weary of these people. Truly a disgusting way to be doing business! I'll be shopping at their competitors from now on! read more

My previous review of this company was deleted. Surely at the behest of the owners. Who I'd realty with when looking to buy tires. Let's just say it was an incredibly disappointing. I would never recommend them to anyone. They advertise it is a wholesome family company when it is anything but. read more