I never knew you could feel a bait and switch going to a doctor, but we sure did! Called to inquire…read moreabout co-pay while debating between visiting them and visiting Costco and wanted to confirm that it would in fact just be a better idea to establish as a patient at a doctors office but clarified that we needed a contact lens fitting. Came in and verified insurance, had exam, and all of a sudden, as we're ready to leave, they asked for almost $400 more than what I was told on the phone as my co-pay PLUS an additional $45 for a "contact lense training" for a new wearer. Mind you, ALL of what they did, the exam, eyeglass script, and lense fitting (with new contact lenses wearer), would have been $120 each at Costco WITHOUT insurance. They literally LIED to me to guilt me to pay SOMETHING saying they could lose their license if I did not pay for service rendered or if they gave a discount. Not to mention, they were running late and the entire visit lasted longer than a typical Costco visit. What a waste of time and now I have to keep my fingers crossed that I can take my vision benefits to Costco in order to get a contact lens fitting without having to pay twice. Better frame selection at Costco and Eyeglass world as well as other shops.

As wonderful as my initial review was when I first did business with AECC, after more than one…read moremonth, I have been more than disappointed. I visited, rcvd my eye exam, & ordered new glasses on April 23, 2025 The time it took to receive my new lenses was longer than any vision outfit I've ever dealt with...over two weeks, & I'm 75 yrs old! When they arrived my regular lense glasses were fine. My sunglasses were a disaster. A small sliver of the lens just above the bifocal was accurate. The entire top half of the lens was out of focus. The bifocal was so low I had to tilt my head back to even use them. That was two weeks ago. It is June 2, 2025 as of this writing. I called AECC this morning for the status of my reconfigured sunglasses. The CSR could not even tell me if or when they'd be shipped! This is by far the worst new glasses purchase I've ever had. Who knows when I'll have my new sunglasses...properly made? I really loved the staff & the opthalmologist. This review pains me.

My family and I live on the east side of the valley, but we happily made the trip to Ohana with my…read moresister and parents to get prescription sunglasses, and it was so worth it. The store is spotless, beautifully organized, and packed with an amazing variety of frame styles. I loved the Finding Nemo touches throughout the shop They had frames I haven't seen at other optical stores, from fun and colorful to classic and timeless. I loved so many pairs that choosing was genuinely hard. I ultimately went with a pair of Maui Jims and couldn't be happier. The owners were incredibly kind, knowledgeable, and welcoming, making the entire experience relaxed and enjoyable. I will absolutely be returning to Ohana and highly recommend checking them out if you're looking for great frames and outstanding service!

I cannot say enough good things about Dr. Alice Kwok, the optometrist and her assistant. I have…read moremacular degeneration, dry eyes and allergies. So it is difficult for optometrists to assess me because I often cant see differences in lenses. They were so patient with me as they worked on my prescription. I got my glasses from a different office and could not see well with my new lenses and they analyzed my new lenses and gave me feedback to give to the glasses store on how to help my lenses work better. Totally awesome experience and highly recommend them.

I have been going here for 7 years. The last pair of glasses I had to take bake 3 times and I still…read morecan't see out of them!!!! I am so frustrated I went to Lens Crafters for the correct measurements for the correct vision in my glasses! What a waste of money.

I love everyone at this clinic. They are courteous and competent. Dr. Heffelfinger listens with…read moreexcellent clinical skills. I will continue to go here for another 30 years. Kay Wing

I initially found them on Yelp during the time I was pregnant and needed to see someone as soon as…read morepossible since my vision benefits were ending soon. Luckily for me, Dr. Kathy Vu has an opening and the rest is history. I have been seeing Dr. Vu since December 2017 and also discovered her husband too, which's since became my go to dentist. Both of them combined are a power couple. They have been nothing, but welcoming, honest, and accommodating. My husband and father in law even come here which is great to support small businesses. Dr. Vu is a great listener and very thorough. She really shows compassion and a connection with her patients. Carmen, the optician is also wonderful and very friendly. I can't recommend a better optometrist and optician around this area. When it comes to Dr. Ngo, he is very funny and great at his craft. He really goes the extra mile and is just a great person to be around. He definitely isn't burning at all. The whole staff is amazing and I can't say enough how lucky I when found them through Yelp. Sam, Melanie, Sol... all amazing! I have been to other offices before, but I look forward coming here every time I am due for an appointment. You won't be disappointed.

Yikes, definitely saddened about my current experience since I've always had such a great…read moreinteraction with the team. I called trying to get an appointment with the front desk and I noticed the receptionist seemed annoyed when I provided the proper spelling of my last name. I blew it off because we all have those days but when it came to scheduling an appointment, there was no help. She asked what's a good day and I said any Friday, her response was we're closed this Friday and stayed quiet. I asked again, is there another Friday that you have available? She said next Friday at 12pm which was perfect because it's my lunch hour. So we went with that date. I said, "ok. that works let me log it into my calendar (which took seconds)" and the call hung up. I thought the call dropped... So, I called back and was transferred back to her. That's when I asked, who I was speaking with and when she said Destiny, I was like oh my gosh, It's my girl! So, I felt comfortable saying "OMG Destiny, it's me. what's going on? Are you okay? what happened" She was still in this disconnected customer service script and responded with, "I'm fine. I hung up because I didn't hear anything." Take in mind, I informed her to hold on, and it took all but 3 seconds to type it into my calendar. When I informed her that I wanted to schedule my other 2 kids her response was, "well. I didn't hear anything" again her sass was on a whole other level. I informed her that I would call back later and that I didn't feel comfortable. Her response was again condescending, and I told her that her approach was making me sad and that I wanted to cancel. "She said okay thank you bye." - not a care in the world. For the $1500 that I usually spend every year. I'd rather take my business elsewhere. I'm really sad about this because my son and I loved our Dr but I'm not okay with getting talked down to like that. On the hunt for something new

I was impressed, John really knows his stuff. He is obviously a well educated optometrist who is…read morepassionate about his patient care. If you live on the West side I would highly recommend John for your annual eye care exams. These guys are light-years ahead of the national chain stores in service, quality, and training. The only downside is that they don't have much of a selection of eye-wear. (So just get your chic frames elsewhere, and have these guys put in the prescription lenses - FOR LESS MONEY).

I'm so glad by appointment with Nationwide got FUBARed. Had it not, I wouldn't have ended up at Dr…read more Schrolucke's. From the time I set my appointment, to the time I paid my tab, the staff was so friendly and nice, even good for a few laughs. The doc himself seems to be a down-to-earth kind of guy, and I felt entirely comfortable throughout the whole exam. Their office isn't the sleekest or most modern. But it's comfortable and clean. I didn't have to wait very long for my turn, and the whole exam went rather quickly. Best of all, they didn't try to sell me some glasses I didn't need. Gotta love that kind of honesty.

Dr. Jennifer Koster is the best! She knows what she's doing and is kind and patient with my…read morehusband, who has stroke-related aphasia and can no longer name the letters of the alphabet. Excellent office. Friendly, helpful staff. I highly recommend. Also, great location.

If it were possible to rate Central Phoenix Eye Care (CPEC) 10 STARS, I most certainly would! I…read morecannot say enough good about the attention and caring the staff at CPEC provided to my adult son recently. Sadly, my son has suffered with mental illness for the past 11 years; the illness rendered him homeless over the past two years, resulting to his landing in Phoenix. In June, my son contacted me and let me know he was receiving help for his illness. And, in late July, I had the opportunity to travel to out to Phoenix from Dallas, to see my him and make a best effort to get him some of the things he was in desperate need of. Since my son had been without his eyeglasses since January and since he has always had a very strong eyeglasses prescription, being effectively blind and only seeing blurry images beyond about eight inches in front of his face, that which he needed most was eyeglasses! Because my son's prescription is so strong and because of his apparent mental incapacity, I did not want to take him to a store like America's Best or Lenscrafters, because I believed he warranted an extra level of attention, to achieve the best possible outcome. Well, after a little bit of reading reviews on Yelp* and weighing all options, I decided to give CPEC a call. Since I was only going to be in Phoenix for three days, I was elated when I was told that CPEC had an available appointment the following day. My son and I arrived on-time and were promptly greeted and given the necessary "new patient" forms. While I filled out the forms for my son, he was called to be seen. I was graciously invited to accompany him during the process. The examination technician who saw my son, was friendly and communicative, and when it became necessary for the technician to physically force my son's head and eyeball to be on the exact point it needed to be, in order to achieve the correct imagery, she showed compassion and gentleness in both her tone and touch. Next, my son was examined by Dr. Kelsey Harraghy. Dr. Harraghy above all, was equally compassionate and thorough! She was patient and attentive and, made me feel that my son was in the best of care. Her tone was gentle and caring and her bedside manner impeccable! Dr. Harraghy not only showed sincerity in ensuring my son's prescription was as exact as possible, but she also went the extra mile to find a contacts prescription that would work to give my son eyesight, until his eyeglasses order was completed and ready for pickup. The impact of Dr. Harraghy's caring cannot be overstated and it became apparent when my son placed the contacts in - having his sight restored after seeing only blurry for the previous six plus months - and his countenance as he observed himself in the mirror changed to one of an almost angelic quality. He appeared genuinely childlike and mesmerized at his ability to once again see. Thank you, Dr. Harraghy!! We then sat down to place the order for my son's glasses. Everything was presented with patience and caring and in a very low-pressure manner. From beginning to end, start to finish, CPEC took excellent care to ensure my son was made to feel appreciated and genuinely cared for. I am sincerely grateful for the staff at CPEC for showing my son and I the very best of humanity and kindness. Thank you, CPEC Staff!! I cannot recommend CPEC highly enough. If you are in need of eyecare, you may without hesitation or reservation be comfortable with your decision to visit CPEC. You will not be disappointed! I assure you!! Live Well. Be Well. Cheers!

** 10 stars! ** I…read morehad a recent emergency and the staff there was nothing but the best! They took me right in and knew I needed care! It was close to their closing time, but they did everything they could to find me an Ophthalmologist on call on a Saturday night. They were very sensitive to my needs and professional. They even called to check up on me a few days after my visit...I highly recommend this place! Top notch!

I have been going to see Dr. Reyes for several years and just now after being so tired of not…read moreseeing well even with my glasses on, I decided to see a different doctor. I found out that my prescription had been wrong since I started going there. Last year during my eye exam I mentioned to her that I couldn't see well with my right eye and her response was, "that's the best I can do." I then realized that I needed to see a different doctor. The prescription on my right eye changed a whole point. I am only writing this because I don't want this to happen to anyone else. I trusted her and thought that she was doing her job right and that I had some other eye problem. It is very sad and disappointing to know that she does not really care for the well being of her patients!

Dr. Parot was recommended to us by a neighbor. I am so grateful to this neighbor for his…read morerecommendation for I found Dr. Parot and his staff amazing. I would have rated everyone in this office a 20 if allowed. when you go to this office, you find an awesome front desk staff, an excellent and through medical professional in the exam room in Dr Parot and his team and an amazing duo in proscription team( Mike and Kerry). Thank you all. Mo H

Absolutely shocked at how Amazing the service and warranty is at desert oasis eye care…read more Restored my faith in humanity. The only place for my families eyes. Thanks Kerri

The Vision Center of West Phoenix is truly a gem. Raveena was incredibly kind and accommodating…read morefrom the moment I walked in. Dr. Juarez was refreshingly honest--he focused on what I actually needed and never tried to upsell anything unnecessary. Gabby took her time answering every question and helped me make the best decision with confidence. They even placed my prescription lenses into my Meta shades at no additional charge, which was a huge bonus. This is a minority-owned small business that genuinely cares about people, and it shows in every detail. I recommend them to everyone.

It's always a pleasure being treated by Dr. Juarez…read more His knowledge and bedside manner are fabulous. His quick wit and knowledge of different treatments and insurance make him a premier provider in eyecare. With weekend hours, morning and evening hours, and a full-frame center coming to this location, all your eye care needs are taken care of in one place.

I like the doctor and the attention to detail he has. My issue is that the appointment time is…read morealways late. They want you to be here 15 minutes before the appointment, but then they are 20-30 minutes late for the appointment.

I had an eye emergency late Friday evening therefore I called the emergency number listed on the…read morewebsite for the Glendale location. I've been a patient at this location for at least 10-15 years. I never received a callback over the weekend. Therefore on Monday morning I immediately called the office directly so I could get my issue checked out. I tried three times but never received a call back after leaving multiple messages. I ended up calling the national scheduling center and they tried calling but could not get a hold of anyone as well. The person I spoke to said she was going to elevate the concern to her supervisor. The customer service representative was very helpful and was able to get me an appointment at another location "Eyetech" which is affiliated with 2020 they were amazing. Over the last few years, I've definitely noticed the level of service is not up to par at the Glendale location. I have officially changed all future appointments to Eyetech.