I was torn between a 3 and a 4 for this review. I had been once before to Cassia for a polish change on my toes. They did a good job but the back room where they do pedicures is pretty dark which I assume they expect to be relaxing but it can be a bit off putting when you can't see what's going on. I returned for a manicure. Pros: I was able to call in the morning and get an appointment for an hour or so later which I appreciated. My manicure is still going strong with minimal chipping over a week later, not sure if it's the quality of the polish I brought, or their top coat. Cons: this happens with a lot of places, but my skin was cut in the process of clipping cuticles. I didn't realize how bad it was until multiple nails burned whenever I washed my hands for the next few days. It also took a while for my manicurist to finish, which was a pro and a con because he seemed to take his time so that things turned out well. Overall this is a spacious salon and they were decorated for Halloween which was nice. After reading some of the reviews about cleanliness I'm not sure I would return but my experience was okay. read more

Cassia Nail Spa - Nail Salons Near Me - Menomonee Falls, Wisconsin

I visited Cassia for the first time this past weekend. A couple of coworkers had recommened this as a great place for a pedicure. The pedicure itself was good, but the overall experience fell a bit short of my expectations. When I walked in, the salon felt chaotic. I was initially seated in one pedicure chair, took off my shoes, and was about to put my feet in the water when I was asked to move so another group of customers could sit together. I didn't mind accommodating them, but it was a little frustrating to have to put my shoes back on, grab my belongings and move to another station that still needed to be set up. The second chair didn't seem as well maintained. It was against the wall. The wall looked like it needed to be wiped up and there were multiple bottles of chemicals sitting between the chair and the wall. The tray for my belongings wasn't even set up until after I sat down and then it bumped up against the tray of the chair next to me. The pedicure itself was enjoyable, but the experience felt rushed rather than relaxing. Even the front desk interaction when checking out felt a bit standoffish. I think I'll give them one more try for a pedicure because everyone can have an off day, but for the price, I expected a little more hospitality and attention to detail. read more

I received the worst nail job I have ever gotten. I ended up paying and leaving, then called crying. The receptionist told me to come back the following day to have someone else redo them. I came in as instructed and nothing from the previous day was communicated. I was put with someone else who just filed them down farther until almost no acrylic was left and then applied the lumpiest polish application. I again left upset, and feeling like my business was not important. I asked for a manager to give me a call multiple times, and have still not heard back after almost two weeks. I have received great pedicures here but have never had worse service anywhere for my nails. i really don't think asking for a smooth application, nails filed evenly, that don't look like claws is too much to ask for. read more

This salon is dangerous and should be investigated. The technician clearly had no idea what he was doing. HE CUT THREE OF MY TOES UNTIL THEY BLED AND THEN SLICED MY SKIN OFF WITH THE CALLUS RAZOR SO BADLY THAT THERE ARE STILL DENTS IN MY FOOT. This is not just sloppy work, it is reckless and unsafe. When I told them to stop because I was injured, they still charged me, saying "he did the polish so he should be paid." That is absolutely appalling. No real business injures a customer and then demands money for it. On top of that, the entire place reeks so strongly of chemicals that it nearly caused me an asthma attack. I should have trusted my instincts and walked out the second I smelled it. This salon is unsanitary, unsafe, and run by people who clearly do not care about customer health or safety. The technician was incompetent, careless, and dangerous. Do not risk your safety here. This was the worst experience I have ever had at any salon and it should be shut down immediately. read more

Cassia Nail Spa - Cut with razor - Nail Salons Near Me - Menomonee Falls, Wisconsin

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The location is ideal for me, which makes it even more disappointing how bad my most recent "manicure" was. I have been here once before and I really liked it when I got a pedicure and thought i found my new nail spot, however after this I doubt it. I looked through the reviews to try and get a highly requested manicurist and scheduled an appointment with him. I get there and I am waiting 30min past appt, seeing everyone come in after me get serviced. The front desk person apologizes for the wait (I dont blame the manicurist, his original appt slot for the person ahead of me probably wasn't scheduled for enough time). They offered me someone else or to wait. I had a lot of things to do that day so I took the next available person which was a mistake. This person did not give me a manicure. I didn't realize how bad it was until I got in the car. The session felt extremely rushed and judging by the results I was right. She didnt have me wash my hands once, when she put on the lotion at the end I still had dust on me from when she buffed my nails so she just rubbed all the dust into my skin which was very uncomfortable. She did get a hot wet towel at the end and took off the lotion...which was odd. When taking off my cuticles it felt very sloppy and rushed, she didnt do the sides of my fingers at all as you can see in the photo. The nail polish application was very sloppy I left with gel polish on my fingers! I gave 20% tip so the total for these were 50$! For a 30 min service that usually is at least 45-1 hour. They asked how everything went and have little review card you can fill out but I am very non-confrontational and the lady was right there and didnt want to make her feel bad that I wasnt satisfied. Also like I said I didnt see how bad it was until I got to my car. I anticipate these to start chipping in a few days due to the nail polish being oozed over to the finger rather than the nail. Which I did point out to the woman and she sort if attempted to fix but she should have just redone the nail in question. Very disappointed. 50$ down the drain! read more

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This was the first and only time I will come here. I made an appointment here last week because I was in the area and heard good things about them. Not even 4 days later my polish was already chipping. Not to mention, all my nails were cut uneven and not all the same length. I was put with Steven. Take better care in your work next time. read more

Luna is the best! I am obsessed with these nails. She always takes care of me. Everyone there is super friendly and helpful. read more

Cassia Nail Spa - Nail Salons Near Me - Menomonee Falls, Wisconsin

Theres no denying the salon is nicer than most nail salons but that's where the "nice" ends. I received the worst acrylic nail fill I've ever received. When I mentioned to the nail tech that I don't like my acrylic to be too thin so she ended up giving me bubble nails. I sent pictures and expressed my dissatisfaction to the salon since they have a two week guarantee but I received no response whatsoever. The nails look ridiculous. I was with my stepdaughter however, therefore I did not make much of a fuss at the time because I was paying more attention to hers as it was her first set. I also requested that she clean up underneath the acrylic nails because my own nails had discolored and not only did she not clean up my natural nail underneath the acrylics she left so much acrylic underneath my nails. I've been picking it off for days. read more

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I'm really torn with this one. My pedicurist was very kind and attentive and the pedicure itself turned out well. I had heard this spot had good hygiene practices so I held out hope until the end of my appointment--but alas, I'm unconvinced they do. The space was not very clean and their practices were not hygenic at all (swishing the foot file in the pedicure water that my feet had been soaking in for an hour and putting it back in the caddy for the next client). The area where folks were getting their manicures appeared to be not very clean (can't speak to the sterilization but the space itself is so dusty and dirty that I find it hard to believe the one thing they have dialed in with regards to cleanliness is their tools when everything else was in such disarray). The space for pedicures was dark with only lights right above clients feet, which concerned me as to the what I wasn't seeing (after seeing the manicure area in such a state). The towel they used under my feet may have be clean (unsure) but they were stained and tattered that it didn't feel comfy. All in all, a rough experience that I wouldn't want to endure a second time. read more

I go here every month for my dip manicure. My nail tech does an excellent job with shaping and attention to detail. If I told you who he was, it would be even harder to get an appointment with him! read more

Cassia Nail Spa - Dip mani on natural nails - Nail Salons Near Me - Menomonee Falls, Wisconsin

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Hana is the best EVER! My nails have never looked better. I got acrylic with a glitter cat eye, which is absolutely amazing. Her shaping and acrylic work are impeccable. The place itself is pretty clean and organized. So many color options too! I cannot recommend this place - and Hana - enough! read more

First time customer! I had a wonderful and relaxing pedicure and manicure. They had plenty of colors to choose from. read more

Cassia Nail Spa - Nail Salons Near Me - Menomonee Falls, Wisconsin

Pedicure. The man working on my toes did the bare minimum and my toes ended up looking awful. I have bad vision and it's so super dark in their pedicure room but when I got home and put my glasses on this is what I got for $50. read more

Cassia Nail Spa - These are my toes after a $40, 32 minute pedicure. It looks awful. Will not return. - Nail Salons Near Me - Menomonee Falls, Wisconsin

Tony did an amazing job on my nails. He made sure to try the color on fake nails and asked if I liked it. Anna also did a great job on my pedicure! read more

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Impressively large and busy nail spa. Loved the pedicure experience (great massage chair!) until my nail tech (Jason) held each tie before painting it with his long, sharp fingernails, leaving cuts under my toes. He was unaware he was hurting me, but this was the most painful pedi I've had in my life; couldn't wait til it was over! If I do go back, I'll be sure to request a different person, for sure! read more

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My new home for nails. Cassia was recommended by a co-worker and it's definitely the nicest - and most importantly - hygenic nail place I've tried. Let's start with nails - I get a dip mani which has a 2-week guarantee. If you get a chip or crack they'll fix it for free. Files and buffers are discarded after each customer, and tools come in a sterile pack. The pedi room might be the most relaxing one in the area! It's dark, quiet and has water fountains along the wall - the tech has a light but in general you can close your eyes and really let go. Know that all tubs use liners and they pre-portion scrubs and lotions so no one is dipping into a common jar. The interior in general is restful, there are tons of colors to pick from and the prices are fair. I've been really happy with how my nails look and I'll keep coming back. If you're going to try Cassia - and you should - make an appointment! They have been completely booked both times I visited and were making appointments a few days out. read more

Cassia Nail Spa - Dip mani -$40 - Nail Salons Near Me - Menomonee Falls, Wisconsin

4th of July dipped for me and a basic French for my daughter. Perfection! Can't wait to come back for my toes! read more

Cassia Nail Spa - Nail Salons Near Me - Menomonee Falls, Wisconsin

Been here several times and have never been overly impressed. Very busy salon, plenty of staff, not very clean & always a wait even with an appointment. Went on 12/21 for a polish change on toenails, salon was busy. After the polish change I sat under dryer with sandals on for approx 15 mins. Went home in sandals and 3 hours later put on socks and shoes for the evening. My socks literally stuck to my toenail polish. Not sure what the guy did or didn't do that caused the nails to stay wet for hours. I am done with this place :) read more

I've had a few mani/pedis, these experiences are a great treat after an exceptionally hard day, week, month. Then I tried Cassia Nail Spa, I was blown away by this experience. What a difference from the other spas I've been to. No spoiler alert here, just go the and see for yourself. Tracy was my tech, what a sweet, wonderful, capable tech she is. Five Stars to Cassia and the wonderful Tracy. I'll be back, many, many times. Sam Mayek read more

I just want to say Steven does an AMAZING job. I am so pleased with how my nails turned out I've never seen them done so well

First time trying Cassia...booked online for a dip manicure. When I got there they were very busy and I was waiting for about 20 minutes before the receptionist came up to me and asked what I was waiting for. She looked around and grabbed the first guy she saw and he took me back to his station while looking annoyed. It was filthy. My nails are fairly short and he asked me 3 times if I wanted to add tips (answer was no every time). One of my nails was a bit crooked as I had broken it, so he asked if I wanted a tip on that nail...when I said no he said "why are you even here then?" The manicure was rushed, tools were NOT sanitized. I left with polish on my fingers I had to take off on my own and all but two of my nails are bumpy, as if loose powder got stuck to them before they dried. Very disappointed, will not be returning. read more

Amazing staff, kind, courteous, very helpful!! Lilly did a Great job on my manicure & pedicure!! Highly recommend!! I will be coming back & referring people to this salon!! read more

While visiting from out of state, I tried to come in for a nail repair when I was told, "they can't do nail repairs because my original service was not done there." Too bad for them because I was excited to give a $100 tip for the nail technician as well as purchase (4) $100 gift cards for some of my staff members for their holiday party tonight as a small gift. I truly enjoy supporting small businesses. I would never recommend this facility. read more

If you are looking for a quiet serene location for a pedicure look no further. When you first walk in the salon it is clean and inviting. The hand services are done in the front. I immediately noticed no pedicure seats, and was quite surprised to see what was in the back. A room lit by small lights and candles. It was perfect felt like my own private oasis. No televisions, just serenity. If you are in the mood for the MOST relaxing pedicure ever this is the place for you. If you want the typical environment seen everywhere (pedicure speaking) you might not enjoy yourself. I will be back, it's close to home and perfect for those seeking to truly relax. read more

Cassia Nail Spa - Very nice! - Nail Salons Near Me - Menomonee Falls, Wisconsin

The best salon in the area!!! There isnt anything they can't do, no matter which tech you are with. Fast, Friendly, clean and great prices. I wont go anywhere else. read more

Cassia Nail Spa - Pink Chrome - Nail Salons Near Me - Menomonee Falls, Wisconsin

It was my first time here and I had Bryan do my nails for my upcoming vacation to Hawaii. I showed him a picture and he gave me EXACTLY what I wanted! Very satisfied. read more

Cassia Nail Spa - What I got:) - Nail Salons Near Me - Menomonee Falls, Wisconsin

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Got a pedicure with Ben this evening, and it was probably the best pedicure I have ever gotten. My cuticles are so clean and perfect. The shape of my nails and the color coverage was outstanding. But the leg and foot massage - HEAVEN! I'd pay just for an hour for the massage. Many nail spas I have been to seem to cut the massages short (or not give them at all) on pedis and manis - it is so nice to see that service continued at Cassia. Great service - and Ben was so much fun to talk to! (Yet quiet when I wanted him to be too! ) read more

Amazing experience every two weeks! Ben is one of the best in the business. Everyone is so friendly and professional! Thanks guys!!

This has become my go-to place for mani's and pedi's. I love that you can book online!

I had a great experience coming here for the first time and I will certainly make this my new nail spot. Kind staff, luxury experience, and still in an amazing price range. 2 week guarantee on my gel nails. Highly recommend. read more

Meh... I made an appointment through their app for a mani & pedi with gel color, but there was some confusion when I arrived for my appointment, they thought I only wanted a pedi. Not a problem since I ended up being able to get both a mani & pedi. The salon itself doesn't seem to be the cleanest, it bothered me a little especially since they are charging more due to "extra" cleaning because of Covid. Customers sit side by side, files and foot exfoliation scrubbers seemed to be shared/reused and the work stations are dusty. As for the service itself they did a good job with nail shaping and paint application but the pedi exfoliation wasn't the greatest. The biggest disappointment is the quality of the gel polish. I picked out an OPI gel color and now just a few days later the pink has faded to a streaky white. The whole point of getting gel color is so that it will last. Unfortunately my experience was total waste of $100.00 because of the quality of their polish, needless to say I don't think I will be going back. read more

Cassia Nail Spa - Faded OPI gel color - Nail Salons Near Me - Menomonee Falls, Wisconsin

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The front staff are always so friendly ! Always greeted with a smile!! Love the relaxing and peaceful environment! They did an amazing job! Will definitely be back read more

Took 3 HOURS to do ONE SET of acrylics with NO design. TERRIBLE at shaping. One nail was so crooked she had to soak it off and completely redo it. Had a pedicure scheduled for 1 hour after my nail appointment (because it should only take one hour) and then they cancelled it because their nail tech took too long and didn't know what she was doing. Tracy should not be doing acrylics and I should not have been charged. Worst nail spa experience and my prom is tomorrow. Wont be going back unless i can get Bryan. They will fuck up your nails and tell you they look fine so that you'll leave read more

I had Jenny at station 11. She was absolutely an expert & my nails looked beautiful & almost exact to the picture I showed her. She was very efficient! I would go to her again or to anyone else at Cassia. read more

I got a pedicure with Lisa. She was great. Had no idea I had a ingrown toenail and she took it out. Painless too. Super relaxing in the dark pedicure room. It was an hour pedicure and massage for $65. Definitely worth it. One thing I would say is if you like to talk or are going with someone I would say this is not the vibe. It is very quiet which I enjoyed read more

I got a regular polish manicure & pedicure. I would not recommend Cassia. Gel polish was put on instead of regular. There "technicians" are questionable. This person did not know how to do a professional manicure pedicure. There was so much wrong with this service, it would take many paragraphs to explain. Go somewhere else...it was sooo bad. read more

The best pedicure I've ever had. Chloe took her time and actually gave me an hr long pedicure. I loveeeeeed every minute of it

Beware - my pedicure with Solo was twice the amount I expected. He told me he fix my broken toenail. When I asked him how he said it's magic. I said go ahead and fix it. Then he went on to fix 2 more on his own. I only agreed to the one. He never explained that it would cost extra for each toe. He didn't explain it was with acrylic. Yes he did a great job. He failed to be transparent about the additional money it would cost me at the register. His "magic" cost more money than I had budgeted for the service. read more

staff is nice. I have never had any issues with my nails. love the pedi experience. they need a better way of cleaning. they will use the same gloves to touch something that was dropped on the floor to do your toes. gloves should be changed more regularly without having to ask. otherwise I really do enjoy going. the only place I will go to get my toes done. read more

i love this place! they always get my nails right & are super detailed & kind! i always book w bonnie & she never misses! read more

Cassia Nail Spa - valentines nails - Nail Salons Near Me - Menomonee Falls, Wisconsin

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