Absolutely the most unprofessional and disrespectful inspector I have ever encountered. This individual showed up 40 minutes late to a scheduled appointment with no courtesy call, no text, no heads-up--nothing. He arrived, realized he didn't have the access code to enter the property, and instead of doing the obvious--texting or calling to request it a couple times --he left a single voicemail, made zero additional effort to reach out, stayed for maybe two minutes, and then left. When I returned his call (45 minutes later after finishing a scheduled meeting), he immediately snapped, saying, "I'm done. I will not be disrespected!"--then hung up on me. Let's be clear here: he was the one who showed up late, made no effort to communicate past his one phone call, and failed to take even the most basic steps to get access. And somehow, he spins it around and accuses me of being disrespectful? The level of arrogance, lack of professionalism, and sheer incompetence is mind-blowing. If this is the kind of person this company sends out to represent them, it speaks volumes about their standards. I strongly recommend avoiding them at all costs. There are plenty of professionals out there--these people are not it. read more

FIRST. If you have any issues, call them ASAP. I have arachnophobia so when I saw HUGE spiders at my mom's house, I almost done had a heart attack. I made a mistake of spraying at it thinking I'll kill it, just to see all the other spiders I didn't see coming down their creepy webs. My fingers were on fire when googling for an exterminating company and thank god I called them. Jose came out and made sure they all went to someone else's house so I could visit my mom on a regular basis. The price is good too. It saved me from buying them another house because of me demolishing their home lol. TIP: don't spray at random bugs bc I guarantee that you will anger the rest and call them before your problem escalates. That's all. read more

We have used Casner for mice and most recently for ants. They have always been reliable, on time and get the job done. They also have a 30 day guarantee. The technicians (we've have several different ones) have always been cheerful and hard working. read more

Bought a new house and had minor evidence of termites in one exterior window will. Not worth tenting the whole house so we opted to try their Electro Gun treatment instead. Only time will tell how effective this method is, but the treatment was quick and cost efficient. read more

this service was really good years ago but now their billing is totally messed up. they way over charged me and I didn't realize it for months. then when I called they were beyond rude. Do not do business with them. read more

Electric gun isn't very effective... Termites are popping up even after electric gun was used. There gun doesn't cover all areas and technician only went into attic. There kinda everywhere in my home. Tenting is always best and more thorough #disappointedcustomer read more

Casner Exterminating came out today to treat a relatively minor termite infestation in my condominium. Technician Mike Ruiz was awesome. I like to understand what experts are doing when I have work done. Mike was extremely patient with my questions, and he explained what he was doing at each stage of the process. I was blown away with Mike's in-depth knowledge of termite behavior and available treatment modalities. And he arrived on time, worked diligently the whole time he was here, and was exceptionally careful and courteous...a true professional from start to finish. read more

If I could give Casner more than five stars, I would. My wife and I have been a client for many years and have always been pleased with their service. we especially want to commend our technician Dave for many jobs well done for us. He is prompt, courteous and gets the job done!! Dave is AWESOME!!! read more

I needed to have repair work done to close an escrow on time and Casner Termite went the extra mile by working on a Saturday. They went above and beyond and I will only use this company going forward for all my pest related needs. The staff, Esther and Uriel the inspector are phenomenal and I am not sure what I would have done with out their willingness to go ABOVE AND BEYOND... read more

We used Casner for our home inspection and also to treat the minor termite issues they uncovered in the inspection. We were very satisfied in our dealings with them. Today, I called because we found 3 termite looking insects in our house over the weekend. I was rather freaked out so I called. They asked me to text them photos of the insects and I did. Within 30 minutes they replied saying the insects are beetles not termites. This was a simple interaction and I really appreciated their quick attention to my concern. read more

This is probably one of the least professional businesses out there. The normal guy we used through them was decent enough but things went sideways for him so he was not working anymore. But we still had a contract for ongoing services with them. We attempted to work with the main office. The woman in the main office was beyond rude and showed no interest in keeping our business going with them. Then they sent out a new guy to do a service on the buildings but said oh no there can't be people in there, mind you with the guy that did a decent job did it with no problem, called his main office and refused to do the job we had all ready paid them to do. If I could've given less than one star I would have! read more

Casner... what can I say? Not enough! We first called Casner to deal with a rodent problem at our home. Miguel has been our technician, and has always provided excellent service. The rodent problem has been dealt with quite well, and in a very affordable way. We recently had a problem with a transient skunk that nailed two of our dogs. The spray got into the house, and the backyard was a disaster. We had to take the dogs to the emergency vet, so my SUV stank to high heaven. Estimates from local disaster recovery firms were in the thousands of dollars. We called Casner for some advice, and they dispatched a tech, Mike, that same day, removing 99.99% of the odor in the yard, house and my truck. All for a few hundred dollars. On top of that, Mike stopped by the next morning just to check in and see how things were, spraying a bit more where needed. Just a courtesy call to make sure all was well. Wayne was also extremely helpful when I called for further advice and answers. Very easy to talk to, and full of excellent advice on dealing with the immediate issue, and on how to prevent a reoccurance. Overall, an excellent company with dedicated, polite and professional techs who really go the extra mile. I would strongly encourage anyone that needs any pest control to sign on with Casner, you will never be disappointed! read more

Came up missing two items. The items were not of great monetary value, however the sentimental value can never be replaced. Very disappointed. read more

I am a local Realtor in the Santa Cruz County area and Cassner has been a reliable, affordable and dependable vendor when I suggest to my clients when they request a termite inspection. They have fairly quick time frames from when I place an order to when they physically inspect a property. Their inspection reports are ready wihtin a day or 2 and they are easy to read and honest based on the inspectors findings. My family member who originally introduced me to this company, who is also in Real Estate gave good things to say about them so I'm a fan. Highly recommend Cassner for pest inspections. read more

After getting an area treated, a smaller termite problem turned up. Casner sent out a technician, Salvador, within a week. Salvador was professional and friendly, quickly identified the source of the problem, and treated it. I'm more than satisfied with that type is service. read more

Great job on a termite problem discovered during exterior siding replacment. Showed up on time, very professional.

CASNER EXTERMINATING is absolutely the absolute best of the best!!! I only write good reviews for businesses that have far exceeded my expectations, and this is one of those businesses. The job CASNER did for me was quite unique and extremely difficult. When I moved to Pebble Beach from Florida, I brought an extremely valuable antique cabinet. It turned out that the cabinet had Florida termites in it. When I discovered the termites, I had already stuffed the cabinet full of dishes, glasses, etc. I called CASNER and they came and treated what they could get at with their non-invasive electric gun. They came back a several more times to retreat the cabinet because it was almost impossible for them to get at all of the termite locations given the fact that the cabinet was stuffed with our dishes, etc. This went on for well over a year, which was my fault because I tried to avoid the massive job of emptying the cabinet so CASNER would have access to all of the termite locations. Finally, I emptied the cabinet and CASNER returned and treated all of the termite locations. No more termites. I was shocked to find that CASNER repeatedly returned to my home, each time on a most timely basis, to treat the termites AT NO COST TO ME, despite the fact that the return visits were my fault because I did not empty the cabinet when CASNER first came to my home. CASNER EXTERMINATING has ny highest possible recommendation without any reservations whatsoever. read more

Disregard my previous review, as Jeff no longer works here. Forget this company. Spend your money somewhere that has better customer service and some backbone. read more

I had Casner out to do a termite inspection for a VA loan refinance. Before the guy was even out of the truck, he was trying to sell me tenting and treatment services. At the end, he was writing me a quote for the work that he feels we needed to do even though I kept telling him there's no way we are treating the "problems" he found. I would never trust an inspection company who sends out an inspector who works on works on sales commission. He also did not have the time to finish his inspection and said he would need to come back to do another two hours. I declined and used another inspection company. read more

Casner started servicing our home about four years ago. John Perry has been my service man the entire time, in two different homes. I find him to be responsive, trustworthy, and capable. We have been very pleased with their service. read more

I would have preferred more detail in the report. For example, will the company prime paint the work that it does? My opinion is based on reading a report but not being at the inspection. read more

I've been using Casner Exterminating for years. I too had some problems after Jeff left, but now that David has been doing my place I get consistent and friendly service. Also, I had a dispute with one of the ladies in the office but that was only once. The majority of people who answer the phone are friendly and helpful. The price is really fair too so I'm a very satisfied customer now. read more

Home was inspected twice for termites by same company inspector, who was friendly, professional and punctual. Estimate was delivered on time and cost was reasonable. However, no one responded to my questions which I had emailed and so I left a phone message after four business days. The call was returned and I made it clear that I needed responses to my questions within a few days. When that didn't happen, I contracted with a different company. Very disappointing since I was impressed with the the company regarding the inspections, delivery of the estimate and the price. read more

I recently purchased a home and Casner Exterminating did the termite inspection. There were some issues that needed to be addressed at the home prior to close. Within a short timeframe the company was able to help me meet my close date. The staff was friendly and professional. I would use Casner again and recommend their services to my friends. read more

I have used Casner Exterminators for over 25 years. They are very considerate of their customers. My service guy Jose is one of the best service people I know. He always calls ahead of time to ensure my dogs are put up so they are not affected by the spray; and once I accidentally did not lock up one of my dogs and she got out of the backyard...Jose called me immediately to let me know and since my dog would not go near him..he kept a watchful eye on my dog until I could come back home and rescue my 20 year old papillon. I will always have the greatest admiration for Casner Exterminators for their service and their personal care about their customers. read more

We were worried about a potential termite problem. Scheduled an appointment and Wayne came out. He was on time, professional, courteous, asked questions and examined the house. He showed us what we should pay attention to and we are happy to hear there is no issue. Will absolutely call again if we have any exterminator needs. Really appreciate the help, thank you! read more

David was attentive and thorough when he came to check our house. We had wasps getting inside and wanted them dead and gone. He checked all the areas, came with his ladder and was able to check out all the places and talk me through how it was happening. He sprayed the locations during the same visit and made sure I had all his contact information if we needed him again. I will definitely be calling David if we need anything in the future. He made this very easy and understandable. read more

Repeated visits over a month did nothing to diminish an ant problem in the house.

Javier and Miguel were the team that worked on our house and I could not have asked for a better, more professional, and great team of guys to work with. We used the electric gun method and it was very interesting to see how that eliminates termites. David, the manager was a great guy too - really the whole team is fantastic. Will use them again for all inspections and services. read more

Customer service is the priority here. When we first called they came over right away. We have used the service for about a year and never a worry. We have had pest problems and they have solved every one. We will call tomorrow and report another pest problem. We are not stressed because it's as good as done. Bottom line : Fast and professional. Tip : Don't stand over your tech when they are inspecting or working. Trust they will get it done and the results will speak for themselves. Trade secrets are part of the reason they do so well. read more

Casner provided excellent termite control with the electrogun, but my experience with their rodent control section was very upsetting. A friend just went under my manufactured house to spring and remove the rat traps Casner never came back for. Not only did he find a decomposed rat in one trap, he also had to personally kill a poor garter snake that had just become trapped on one of the sticky pads Casner placed to catch rodents. This was very upsetting to both my friend and myself. The snake had lived here for months, doubtless doing a good job of rodent control itself. I called Casner for months after my original contract period expired in November 2016, asking that the technician please please come back and finish the job. They never came back. They left me holding the bag. I had to get someone else to finish their job. Innocent wildlife was killed. I will not use Casner again for rodent control. read more

service was not great. i was very disappointment with jhon at the ventura county location. he ripped me off with the price. he told me one thing then anothere to charge me more. i would not recomend this company to anyone. read more

Albert and his father are highly attentive, prompt and thorough. I couldn't ask for a better exterminating service.

We made an appointment for a inspection and they showed up and said the termites could be eliminated with an electro-gun. The appointment was made, for this service and the paperwork signed and mailed. The called the day before and confirmed the appointment. Then they never showed up, we waited an hour past the appointment time and then called. The dispatcher said she had no idea he was not there. I called back a week later and talked to the boss, who said he had no idea that somebody was a no show. I requested a weekend appointment and he said he would get back to me. Four business days later I call back and get put on hold for ten minutes and give up. read more

Very professional and open with information. They didn't even charge me when they found the problem to be small enough that I could take care of it myself. They gave me some advice and went on their way after spending a good 45 minutes inspecting the house. It's rare to find someone so honest these days. read more

The guy showed up, never took out a flashlight, never looked under the house, never really looked at anything in detail, then sent me an estimate for a full tenting and injection for subterranean termites. A subsequent inspector from another company found no evidence of termites and did not recommend treatment. I was dissappointed because they did an effective spot treatment when I first bought the house. read more