Do not recommend. $150 for 30 minutes of "work" is ridiculous. All it amounted to was about 6…read morepasses with a hand held brush and a quick vacuuming of the small amount of soot that was dislodged. He couldn't even be bothered to clean out the stove, much less clean the glass. There is certainly a case to be made for having someone with experience inspect the chimney for safety, I saw no evidence of this. If the job required more work and/or equipment the price could possibly be justified. However charging the equivalent of $300/hr. for a job that easy felt like a scam. If you are physically able just buy a brush and do it yourself. I will never pay someone to sweep my chimney again.

That they be there when they say. I made an appointment with him and he called and canceled my…read moreappointment because another appointment canceled in the same area and he said he wouldn't make any money if he came to my house to clean my chimney. Bad business.

The owner Steve Riley is one amazing person. He is exactly what he claims to be within his…read morebusiness. I am extremely happy with his work and will recommend him to anyone.

From the owner: A damaged or poorly maintained chimney can lead to a potential hazardous situation and very costly…read morerepairs including water damage, smoke and draft problems, and potential chimney fires. Our cleaning service includes a report on the condition of your chimney, including pictures. We can show you potential problems while you avoid the danger of getting on the roof. Services offered include: sales & installation of wood, gas & pellet stoves, chimney cleaning, complete masonry restoration, full re-lining of existing fireplaces, wood stoves & furnaces, rain caps & top dampers, safety inspections & certifications and waterproofing. Contact us today for more information.

I cannot recommend Heat Cool highly enough! When my heater unexpectedly broke down during a cold…read moresnap, they went above and beyond by dropping off space heaters to keep my family warm while the new part was on the way. It's a family-run business, and the owner showed up in his truck with his son, on one of his off days, just to make sure I had heat. Over the years, they have expertly fixed my 30-year-old heating system multiple times. They never pressure me to install new appliances, and they don't use shady sales tactics like some other HVAC companies in Bend. Their honesty and dedication to the customer are the best I've seen. Don't bother with any other company, go with Heat Cool.

Quick response, informative, polite and kind, plus he fixed our furnace in less than 10mins, will…read morecall back in the future!

They had excellent communication. Got my fireplace back up and running. Went above and beyond to…read moremake sure I was in good shape. Would definitely recommend.

These 2 men were excellent! They came out 1 time!! They showed us before and after pictures!…read more They were so friendly! I would recommend this business to everyone! If I could give them more stars, I would!!

Great, efficient service. We use them for annual chimney & dryer clean up. We schedule ahead of…read moretime because they book out.

Called to get my pellet stove cleaned and was told they do clean stoves!…read more When the guy arrived he told me they don't clean pellet stoves "not trained to do that" Proceeded to go out and clean my 7" stovepipe in about 2 minutes! I needed my stove serviced but that didn't happen! I was charged $195 for the cleaning! Called and expressed my concern with no real explanation from them! I wouldn't recommend them for pellet stoves as they lied about their service but gladly took payment for a nothing job! Terrible! Don't say you do a job when actually you don't !

They did a good job. I would hire them again. They did a…read morejob when I was not there and did a fine job.

We had Ryan with Fixa Flame come out to perform service on our stove pipe for our wood burning…read morestove. He kept us abreast of his arrival time, showed up on time and immediately went to work on gaining access to our roof located stove pipe. Once he made his initial inspection, it was determined the pipe as still very clean, and no further cleaning should be done at this time. He did not charge us a fee or any mileage as he didn't feel it was the right thing to do. I appreciate his honesty and professionalism throughout this whole process. I would recommend Fixa Flame for all future pipe cleaning Regards Bob

I have contacted this company twice in one week via the telephone and also sent an email, but I…read morenever heard back from them. They just lost my potential business.

Chimcare sent Dan same day I called. He was polite and knowledgable and explained how everything…read moreworked on my wood burning fireplace insert. He fixed and cleaned everything, was patient and professional.

One star for cleaning the wood stove pipe and assuring air flow…read more One star for the assistant who was courteous and professional. They did not show up for appointments, twice. After the first appointment servicing, an iron Baffle bar fell from the top inside of the stove, onto my fire. Called them to come out and fix it, did not show, had to call them again. Second time out, used my brand new gloves without asking, to move bricks and bars around inside the stove. They removed an iron T-Baffle Support and a S-Baffle support that holds the bricks in place and said it was okay without them. A friend of mine who is a Fire Marshal was at my house recently and noticed the Baffle bars outside of the stove and said that this was now a fire hazard as the bricks could fall into the fire and spill out of the wood stove. I now had to spend $150 to another company to have the wood stove put back together properly with bricks and the original Baffle Bars.

When scheduling I shared I had two fireplaces/chimney and was quoted $200. When he arrived an hour…read morelate he said which chimney and then said it would be $325 for 2. He spent 30 minutes in total at my house during which I could hear him cussing and berating his assistant. He then spray painted my stove pipe and marks on my stove inside my home without asking which has left my stove looking like a rattle can car and my house smelling of spay paint. He never went on the roof, or inspected the actual chimney.

One of their drivers cut us off where we almost hit his van, then we changed lanes to get away from…read morehim and ended up passing him where he continually flipped us off. Then he got behind our car and continued to flip us off and we did not do anything other than honk at him! What an idiot... his business name is on the side of his van! I would never want someone so unhinged cleaning my chimney!

From the owner: The Hatter is family owned and operated. We take pride in offering excellent service for chimney…read morecleaning and repairs as well as air duct and dryer vent cleaning. We specialize in residential and commercial projects. We offer complete safety inspections for your chimney.

Jose was great diagnosing and explaining and getting our pellet stove running again! He was…read morepunctual, professional, and friendly. AlWill be having him come out again to service and clean our pellet stov.

The tech did a great job! Super happy with the experience and would definitely use them again!read more