Ok. Used cars.... scary. Used car salesman... even more scary. Horrible credit.... nearly impossible! Although I was extremely terrified in purchasing a used car from a small used car lot, they made it fairly simple and they worked with me. I test drove a 2004 Honda Element which wasn't even what I thought I was looking for but Rich helped me out. Found out that I loved the car. It drove solid, the clutch felt great as did the gears, the handling was perfect - it felt wonderful. So I dove in.... With HORRID credit they were still able to get financing for me. I did put a lot down but they helped. The payments were going to be a bit high but manageable. Did the paperwork (which was about an hour long, not 4 like the dealerships) and was off in my new car. About 3 miles out - blam! Engine light.... God, I knew it! I called and Rich said to bring it in the next day and they would take care of it (it's Sunday btw). Being skeptical I took it to Autozone for a free check engine light reading. Turns out it was the Catalytic Converter. I still didn't trust them and took it in to Greg's Garage - I KNOW I can trust them. Catalytic Converter. Damn! $850 fix from Greg's but the rest of the car was in "impeccable shape - well maintained" (says Pat at Greg's Garage). Rich insisted to bring it in. So I did. They flawlessly gave me a loaner car and I was on my way. Two days later, they called me to pick it up and they had a surprise for me. What? Yep... They had shopped around and got me into a BETTER loan with 1/2 the interest rate and under my original "want to spend each month" budget!!!!! And my car was fixed at no cost to me.... even double checked that. I trust them with my business and any of my friends business. Thank you Car Zone for helping put the word "trust" back into the used car business! read more

Over priced cars, require credit check to test drive, they're very pushy and want you to buy

Buyer Beware this dealership misrepresents their vehicles conditions. You'll buy and find your cars has serious mechanical problems .. they will take your money and Will not stand behind their products or representations. Our family is filing a lawsuit against them ... read more

Do not come to this dealership, they are not trustworthy at all. -They don't make you feel comfortable at all, almost like they don't want you there -They will tell you one thing, just to waste much time, gas, and money trying to make a deal -The Sales People that work there don't make commission so they don't care at all We were really interested in a 2006 Audi A4, they grabbed the keys just to have the battery be dead. I asked if we could charge it up to start it and maybe take it for a test drive.. There Answer.. "Ah, maybe if you come back tomorrow we can do that." Just don't go here, Go down the street and please find another lot. Not that they will be any better. Still worth a shot. read more

Our vehicle broke down with the same issue 4 times within the first 35 days. They kept taking it back and saying their mechanic fixed the issue. They could never even tell us what the issue was. We knew more then they did just by taking the car to AutoZone and getting a diagnostic with a scanner done real quick. Final straw was the 4th time it broke down. Unfortunately we will be paying for whatever repairs need to be done out of pocket. For now. I cannot begin to tell you the service we have received since the purchase. They have even hung up on me when I called to ask for the manager's name. They act like CarZone 1 and CarZone 2 are not ran the same, however, both are owned by the same person. Both locations use the same onsite mechanic. These people will jerk you around and then spit in your face. Please take your business somewhere else. read more

This business is a scam. Read the reviews. They'll detail the cars without any actual mechanical inspections at all. They're over priced broke down vehicles with a shine. No one should have to return immediately after buying a vehicle used or not to the dealer. Buying a vehicle with glossed over mechanical issues is something you would expect from Craigslist or a Facebook buy, not from a dealer. read more

CarZone is a joke! I had an appointment and was on time and there were three guys there and no one knew about my appointment. I drove a long way and took time out of my day to look at the car I wanted. The sales person told me to come back later. Who the heck in sales tells someone to come back later when I was there to buy!!! What a joke these people are. They lost me as a customer but I'm pretty sure they don't care. read more

I bought a new car last week, a 2006 Nissan Murano. I got there on a Friday night looking for a car with my dad, luckily I found one I liked. They closed at 7 o'clock that night and I wanted to test drive one of them, they were more than happy to stay late just so I could test drive the car. I liked the car and decided to come back the next morning to drive it again in the daylight and talk about prices. They even threw in a balance and alignment for us since we mention that we wanted one. Through the whole process Phil, Beau, Louis and Francisco helped with anything we needed and made us feel at home. I will be coming back here for all my future purchases!! :) read more

CarZone - 2006 Nissan Murano, from Car Zone! Best dealership in Reno! :) - Used Car Dealers Near Me - Reno, Nevada

My wife and I were recently forced to purchase a new vehicle as our 2nd one has been in various states of disrepair. With winter coming, kids in school, and two jobs to go between, we needed to find a reliable vehicle at a reasonable price ... and soon! Unfortunately, a new car was out of the question for our budget. About a month ago we took the plunge. We started looking at used cars that could fit our whole family (us, two kids, and a couple of dogs). At first we started looking at Dodge Magnums, but their value was too high, even used. We refocused our search for anything used, under $10k, and 4-wheel drive. As I was planning on getting a loan through USAA, I went to their website to apply for an initial loan request. I didn't realize it before, but they actually hook you up with views of cars for sale at certain dealerships that qualify for their sales program. I would learn more about this later, but suffice to say that USAA is selective in the dealerships they work with and the whole buying process becomes a lot easier! I found a 2004 Jeep, 4-wheel drive, leather interior, heated seats, and very clean, all for about $9,000. We also found another advertised for about $8,000, but with more miles. I was able to directly apply for a loan using that information and arrange for a test drive that same evening! The entire buying experience was really great. After my wife and I took separate test drives of the same Jeep (the first one), we felt really good about how clean it was, how solid it felt, and how well it drove. The price was already within reason, but just slightly out of our limited monthly budget. They were willing to work with us on the price, taxes, and our deposit to fine tune the overall financing cost so that we could get within our target of $150 a month, which really made us feel better about the whole deal and could be something we could handle without killing us to make payments. The gentlemen showing us the vehicles and working on our financing were really great and personable, and also I'd like to say they were very knowledgeable about Jeep engines and maintenance, specifically (which jived with our own knowledge of previously-owned Jeeps we've had and research we've done on the Jeeps we were looking at; they knew the difference between the reliable 2004 in-line 6 and the more powerful, if less reliable, V8). We were also able to get a free CarFax to look over (you can get it from CarZone or directly from USAA before you even go to the dealership), which had a very detailed maintenance record, and that was very reassuring. The buying process was relatively quick and easy, and we drove away with the Jeep that night. The next weekend we took the family on a road trip to Apple Hill, and we fell even more in love with our new (to us) Jeep Grand Cherokee Limited Edition! Of note: they got us a free smog check the very next day, hooked us up with a new disc cartridge for the CD changer, and when we discovered the freon for the A/C was going out (2 days after purchase) they were able to recharge it for us for free with absolutely no questions asked. This, to me, is a great sign of a dealership you can trust. We weren't nickled and dimed, and we weren't given excuses about why something was wrong, or trouble about fixing something we couldn't have known about. If I need to make another major family purchase like this again, I see no reason why CarZone wouldn't be the first place on my list to go to! By the way, they have two locations on Kietzkee with, obviously, different vehicles to choose from, and they're owned by the same people so you can work with either lot to get what you need. The one we worked with was the smaller lot, and their building is, for lack of a better work, kind of a shack, but the quality of their service made us feel right at home! read more

Well this review will be about the car I didnt buy. Sounds crazy but let me explain..... so I come in to check out a car I fell in love with online. Infiniti g37. Unfortunately the car sold the day before. No biggie theres a ton of cars to look at and two different lots. Francisco showed me around at everything that would work for me and fit the budget. He even introduced me to the whole crew edwin, and the managers. I liked several different cars. So I tried buying a nice honda civic. Well it didnt work, my credit wasnt very hot. And thats no ones fault but mine. I didnt buy a car that day but I know where I stand so ill save up and ill be back to purchase only from them. in the end I stayed for about 30 mins just simply having good conversation with the guys.Thanks for making me feel like im apart of the family carzone. Great experience read more

CarZone - Nice honda, good price. Ill be back for you! - Used Car Dealers Near Me - Reno, Nevada

Not the best place to buy a car. The sells manager was super arrogant saying that the "cars sell on their own" basically not giving room for business. Also, the manager told me that my credit score was way below what it actually was and I felt like they were using that to their advantage to make the sell with high interest/monthly payments. Not what I expected and was really disappointed with the customer service. I wish I would've looked at the reviews before driving from California to this place. Most of their cars are priced above the Kelley blue book. read more

We went in there today with cash to buy a truck and a car after we went in there earlier today and they told us that our credit wasn't good enough to finance. So we came back with cash. The salesman that we talked to "Chewy" pawned us off on some kid who didn't know anything. We kbb both the vehicles and they were very overpriced on what they were asking so we offered them top kbb price and they wouldn't even budge. We looked at a car and the tires were splitting, the steering wheel was broken and the alignment was off. They offered to fix the alignment and the tires but still make us pay the full amount because they have "no wiggle room" even for cash? Sounds fishy to me. Basically they lost out on 40,000 today. Sad. read more

DO NOT BUY A CAR HERE. The staff will treat you with disrespect, illegally use your card number and run your credit the second you give them any information. Then they will refuse to return the information they took so they can probably use it for other purposes. read more

Very professional great deals and willing to work with me flying in and purchasing my new 4runner

They were super friendly and answered all of my questions with ease. I came from very far to but my optima and was super anxious about going so far without driving back with a car. Nate was amazing at showing me a lot of models, options even taking the time to pull up the car fax so I could have a full history of every vehicle I like. Thanks guys much appreciation!!! read more

Untrustworthy. Inquired about a reliable vehicle with low mileage at a great price. I exchanged a few emails with Phil and made an appointment for the next day. When I walked in, Phil said, "oh I tried to email you...the vehicle was sold yesterday." First off, how do you "try" to email someone? I was open to seeing other vehicles in that price range, but they were all either old or had too many miles on them. The same ad that I inquired about it STILL posted online on multiple outlets.... 3 days after it was "sold." Beware. They will lure you in and waste your time. read more

Man the worst customer service. The gave me the wrong paper work to register the car I bought so I had to pay 600 to register a 2003 Tahoe then I went in there to fix the paper work and the all acted retarded like they can speak English. The worst dealership in town hands down!!!! read more

Let's just say it's the place to be .The customer service and sales team went over and beyond . I'm grateful to get exactly what I needed and thanks to CarZone I'm definitely satisfied. I highly recommend this business. read more

Where do I begin...... I was in the market to find a car for my father and have searched all over for a particular color combo that he has always wanted. I was referred to CarZone through a friend and all I can say is WOW!!! Billy (salesman) was extremely friendly and I felt comfortable with him with no pressure to push me to buy. He was very knowledgeable and pointed all of the options and walked me through every feature of the vehicle. I found exactly what he was looking for! It was honestly the best experience I've had at a dealership and I have purchased many vehicles before. Derek (finance manager) came by and introduced himself and gave me some different options with financing. Stand up guys over there at CarZone so if your looking for a car, don't hesitate to drop by!!! read more

Thanks for selling me a lemon! I bought my first purchased vehicle here, a 2006 Chevy Trailblazer in early December 2017 for $10,900 at 122,000 miles. It looked to be in great condition and had a great carfax report. No credit, paid cash I saved for years. Traded my 2006 Chevy Aveo for $600. They didn't tell me the tires were too big (they grab the fender when you turn all the way) until after I had bought it and was leaving the lot. Told me to come back if I need anything and they'll hook me up because they want repeat / loyal customers. Fast forward 4 months to March 2018, the tire grabs the fender while I'm taking a curve on the highway going 65 and causes severe damage to the front end. Almost is inoperable and very unsafe. Cracked ball joints, bent control arms, broken tie rod, worn shocks and brakes. I bring it back to Carzone and they tell me Im SOL because I didn't buy the $1200 warranty and point me to Rick's Total Car Care across the street. So I spend $500 for repairs on the front end, bare minimum to get by. 3 months later June 2018 I spend another $820 on the front end and it still needs more work. Another $800 -$1K. Now today going to leave work and it doesn't start. I get a jump from a coworker and still doesn't start or even turn over because the starter needs to be replaced. I can't do anything because NV lemon laws don't apply to used vehicles. So now only 800 miles, almost 7 months, $12,220 later, I can't drive my recently purchased Trailblazer and feel so foolish and screwed. I wish there were a negative 5 star button for this review. Don't trust Carzone and don't buy a vehicle here no matter how good it looks or how good its inspection/history looks. read more

I'd stay away due to my experience with them. I went to test drive a couple cars at first and they couldn't get one started and another one they had locked the keys in the car. Right there I should have walked but gave them a chance. I bought a car drove 5 miles and engine lights and stabiltrack service lights came on. I reported and was told they would take it to the shop and fix the problem. I asked to switch cars since the paperwork had not been processed and sent into my bank. I was told give them a chance to get it into the shop and fix it and in 2 days if I still didn't want it we can switch it out. 2 days went by and when I saw another vehicle i would rather have I was told they can't do that now cuz they already sent the paperwork in. Right there was one lie. I received the car back and drive another 30 miles and same lights came on. I asked them where they took the vehicle to get fixed and was told they never took it to a shop they just replaced the battery, lie number 2. They gave me a loaner and told me they will fix the problem and they have a appointment set up for Friday at the GMC shop. On Friday I called around trying to get an answer on where the car was being sent to so I can check up on it. I was then told they made a mistake and the appointment was for Monday at ho tech motors,lie number 3. Monday I contact hi tech motors and they were closed for a 3 day weekend during the holiday so I contacted car zone and guess what oops their mistake the set up an appointment on Tuesday not Monday lie number 4. On Tuesday I contact hi tech motors and they said there was no appointment at all from them and when they need a car worked on they just drive it in and drop it off. Finally Tuesday late afternoon the car was dropped off to get fixed. During this time I spoke with many different ppl within this company trying to get this problem resolved from the very start when I was told if I wanted to change vehicles I could with no problem and then lied to. I was told they will do what they can to help resolved this problem but never budged at all except them making 6 grand on a car that will sell for the same price. The car tool 2 weeks to get fixed and the shop said drive it around for a week or so to see if the lights come back on and then they know there's someone wrong in the engine. I was told they drove the car all around to test drive then car but when I hit the car back and took a picture of the check engine light on it had the mileage in the picture. When I looked at the car mileage after getting it back the mileage only change 11 miles, lie number 5. I've dealt with budget motors right across the street and they were great when I bought my charger. I bought a car from internet motors 4 months ago before buying this car and something went wrong with the fusion we bought and they switched the car out and gave us another with no problem. You would think that car zone would do the same. They would receive their car back which they can fix and sell for the same price and sell a more expensive car to keep a customer happy that's was lied to over and over again by the sales people representing this company. Well they wouldn't do it at all. They said they would try to work with me and then they contacted USAA. Usaa contacted me on the other line since I had mentioned everything that was going on with the car once purchased and I was on 3 way. They even tried to hustle usaa by saying I was in their office yesterday and they want to make things good for me. I was never in their office the day before at all lie number 6. Car zone said they would call the owner to see if they can work on something to make things right and we hung up. Car zone calls me back in 30 seconds saying that they need money down for this to go through. So in 30 seconds you called the owner told him the lies I was fed to see if things can get right. Lie number 7, they didn't even pay attention I was on the other line with usaa listening to everything the whole time. So they did so call fixed the vehicle but like I said the mechanic told me and gave me a print out there can be a deeper problem but won't know until I drive the car a lot. So these are all the problems that I had and I would have gave a good review if they just took responsibility for the bs I was fed and the lies I was told and switched out the car but all they cared about was making more money then they should. I wish I can communicate with the owner but I've been bounced around through so many ppl I wouldn't be able to believe that I'd actually be speaking with the owner if they did call me. So again I'd stay away just to protect yourself from something happening to you cuz even the loaner car that they gave me had lights coming in after driving it a hundred miles or so. My bank usaa heard the problems then talked with them also and they suggested the same thing stay away and they will out in their report of the situation. read more

Just keep on going buy don't stop there. Don't buy a car there unless you want to get lied to get fooled by paperwork that they fool you into signing paperwork with an extra $4000 on it and you'll end up with a lemon. They also will have you lie to the finance company. By acting like you can bring the down payment in whenever they'll tell you don't worry its okay. They suck and what a joke but there good what they do and that screwing you over. this is the worst experiences I ever had buy a car. I should have figured it out when I noticed that there expanding remodeling growing down the street like a nasty mold. I couldn't believe that they could look you straight in the eye and tell you that they fixed the car that you where over priced on suckered into buy when they lured you in with a car that was nice looking and a low price the all the sudden someone already sold the car they just forgot to put the sold sign on. the old bait and switch. trues me the only thing they where honest about was that they get a bonus for sell car. well now you know why so if you're the kind of person that's all of the about. Then work there just never buy a the shitzone. read more

Awesome five star customer service and sales experience at Carzone on 3250 Kietzke Lane Reno NV 89502. Tony in sales and Bill in finance are amazing professionals! Thank you Joseph for the helpful information and recommendations you gave me in my research for my next car! It was a pleasure talking to you. The Carzone website is awesome. The online car research process on the Carzone website is great with lots of information and details about the car inventory. Great culture people at Carzone. read more

We just settled with my daughters insurance company and have cash in hand to buy a vehicle. We found the exact same 2012 Red FJ cruiser TTE at car zone. Twice the miles but we are interested. The car had to be jump started to test drive it, and it had a brand new battery in it, and brand new terminal cables on it! That was my first inclination they sold damaged vehicles. Reading these reviews makes so much sense now. This FJ is a not so easy vehicle to find, so we were willing to work with the dealership to make sure the car was repaired and not a nightmare of an electrical problem) The blower for the heater and the lights (was test driving at night) kept going off intermittently. They called and told me they replaced the battery and a cell was bad that was causing the problem so it was all better. So we drove back dow from Tahoe to check it out. We noticed the weather stripping was coming off and some panels were loose on the hood near the antenna and the opposite side, The car is very overpriced so we asked if they could fix all these issues and come down 1000$ or we take it like it is for 2000$ less. I've been pricing these cars for years. It is borderline ridiculous priced for the mileage. We have 2 other ones in our immediate family. The sales manager was rude, arrogant and seemed dishonest. He wasn't listening to what I was telling him about the electrical issue and how I will take there word it is fixed, he kept interrupting me to try to sell the car to someone else go was already ready to take their stuff it's me buy it. That alerted me that I was not dealing with a straightforward place. I also talked to my mechanic and he said stay away. Do not trust them. read more

Had a horrible experience with buying a car from here so I ended up going to a different dealership who helped me with a smile

My fiance and I were looking for an SUV. We stopped by because of the large selection of used cars, and test drove one of their SUV's. After test driving, George took us inside to run the numbers and let us see what the price would be out the door and when we told him we needed a little time to decide if we wanted to buy he proceeded to tell us that if we were to walk out of this deal he would lose his job. If you're looking for a super pushy car salesman this is your kind of place, but if you want great customer service I would recommend any other used car dealership in Reno. read more

Please friends don't buy a car from carzone on kietzke Ln. Bought 2 cars at the beginning of March. I have already had to have my power steering pump replaced and my air conditioner fixed and the car was a $14,000bpaid in cash. It should have been checked out and fixed before going on the lot for sale. Also neither one was smogged and we had to take the cars back to have that done. We have been asking them for a month and a half for the EDRS so we can register our cars online and they kept telling us DMV is closed so it doesn't matter. Went today and confronted them and we got our paperwork. What a f***ing nightmare. Also an employee named Pablo called me one day and treated me so rudely, I was shocked. Told his boss Derrick about that today and all he said is we are done here and he shut the door in our faces. Please if you need a car go somewhere reputable. This is an awful place and the experience was anything but pleasant. Pass along please read more

I went in to look at a vehicle I saw online. I waiting out in the parking lot looking at the truck by myself for over 15 minutes before anybody even looked in my direction. They were all up on the porch of the dealership, smoking cigarettes and laughing, paying no attention to myself of the other customers on the lot. However, that wasn't the worst part. The worst part was when a salesman finally came over to me and asked me if I needed help with anything, and continued asking me questions all while having a lit cigarette in his mouth. After telling him about myself, he belittled me and made me feel like my money wasn't good enough to be spent at the run down dealership he works at. I will not be returning and I will make sure everybody I know knows not to go to this dealership. Not even worth one star. read more

Update, there is over $3000 of service needed, when asked what was thier resolution to this issue, they offered $400, even when I showed proof of work done. you decide, but this is my opinion read more

Pablo lied to us chewy and nate both threatened us they sold us a car that was in a severe accident and told us it wasn't In an accident paid 46 K for a car worth 9k read more

let me just get right to the point, TAKE YOUR BUSINESS SOMEWHERE ELSE. They sell over priced lemons and know nothing about being salesmen. They are ALL rude and I'm surprised they haven't gotten sued yet (yet, cause I've called my attorney). they sold us a 2015 Hyundai Elantra that misfired the 3rd day we drove it off the lot. took it back they said their mechanic drove it for about 30 minutes and it drove fine so they said nothing was wrong with the car. ( they didnt even bother reading it and had it for 3 days just to say nothing was wrong) So that day I went and got it scanned myself and there was a code which read that there was something misfiring in the engine so we took it back to them and had to get a SECOND loaner. And instead of being apologetic that they sold us a piece of junk, they said we can't get the car until we've given them proof of residency (which we have, but just goes to show how poorly managed this place is). and we've been paying our payments on time, even early. So just take these reviews serious and take your business somewhere else. Not worth your money unless your looking for a lemon. read more

All vehicles are overpriced and often have issues (broken door locks, squeaky windows, etc.) And Sales Guy Rich told us that negotiations are no longer a part of car shopping since employees no longer receive commission. Bullshit. read more

Being from Vegas, it's hard to find a reliable used car, especially a car that has a clean carfax. I was looking for Hummer. After searching Las Vegas and LA, I came out empty handed. I was able to see the Carzone had one, so before I made the trip, I wanted to make sure it was clean. I contacted Rich and was great! Very responsive and extremely attentive to my needs. My biggest concern was the car being at a great value. It had a clean carfax, but as we know those can be deceiving. After getting to Reno, I asked a mechanic to check out the car and it was exactly what the carfax said. It was clean, reliable, very well maintained and was ready to be driven off the lot... so I did!! Thank you Rich and Carzone for all you help, I know I wasn't the easiest customer to deal with, but went above and beyond the call of duty! I highly recommend these guys! read more

My husband and I are considering purchasing a used car. We visited CarZone just to begin considering our options. I'd like to thank Billy in sales, and Pablo in Finance for their fair and honest help, and making us feel comfortable...that is not common when we start off telling sales people that we aren't even sure we're ready to buy anything yet! read more

Would give this place no stars if I could. My husband and I went here because they advertised a few different makes of SUVs that we wanted to test drive and compare to our older suburban that we would have traded in. The first thing the salesman told is was that "he was new and didn't want to screw up" and asked if we were going to finance or pay cash. Then were told we needed 1/3 of the price as a down payment. We asked if we could drive a couple different vehicles. He left, came back and told us that unless we were going to buy that same day we couldn't test drive anything. "Sorry, that's just they we do it." Needless to say, we walked off the lot and will not return. Ever. read more

BEWARE!!!! We were looking at a car that CarZone gave a 'clean slate'.. However when we did what we were supposed to do, consult a mechanic to go look at the car, CarZone said ok... So, we called a mechanic that was extremely reputable, who we did a thorough background check on, and set him up to go check out the car... CarZone agreed.... When we sent the mechanic to check out the car, CarZone would only allow the mechanic to look at the car from the TOP of the engine... They flat out refused to allow him to hoist the car up and do a thorough exam.. They said that "when they do that, the mechanics always say there is something wrong with the car, and then they can't sell it. So, to have our mechanic hoist the car up and take a thorough look at it from underneath......, "Uhhh, That ain't happening". They said they had their OWN mechanics that we could take the car to, to be checked out by them... Duhhhh...., what idiot would do that??? So, after a week of talking about the car and getting excited about the purchase, we had to nix the deal... Thank God we had the sense to do our research, and follow our instincts. read more

This review is going to be a little lengthy as it will have my full HORRIBLE experience. I purchased a car from CarZone 4/2017. I fell in love with the Lincoln Navigator they had, we needed something with a lot of room for our kids, dogs and business equipment. Not even 5 days after getting my car the check engine light came on, I immediately called them and expressed my concern. I was told by Beau the manager to bring it in and they would fix it no problem. I took it in and was told they were going to take it and run the codes (I already knew what they were in case they tried to yank my chain, Catalytic Converter) they came back and said the light went off. I called them out on clearing the codes and they said "NO we would never do that, that is not how we do business) I clearly expressed my concern and demanded to know what they found. All they said was they would keep my car for a day or two and drive it about 40 miles to make sure it didn't come back on. They had my car for a week, I called every single day to get answers and would get nothing. They did give me a loaner which was a mess, it was a small Mazda and was hard to fit my family in let alone go shopping. I didn't feel safe in it as the splash guard under kept partially falling and hitting the wheels as I was driving. I would have to stop on the HIGHWAY with my kids and put it back up just to get to where I was going. Once I got my car back (1st time) I drove it NOT EVEN 60 miles and the light came back on. I called and laid into Beau the Manager; he decided to have me bring the car in ONLY because I threatened to contact the BBB (should have done that before and cheeked reviews) and the ATTORNEY GENERALS OFFICE to conduct an investigation at their lots. I told him loud and clear they better do something this time and not jerk me around, they insisted they would. I called again every day to check on my car and was told they replaced the CATALYTIC CONVERTER and would need to keep it and drive it about 40 miles. When I called a day later they told me this was basically out of their mechanics league and sent it to All About Cars. 3 days later I demanded answers on my car and they said they drove it 40+ miles and the light didn't come on. It was fixed and I could go get it. They must have thought I was stupid because I took a picture of my mileage before I handed them the keys.... They drove it not even 10 miles after LYING and telling me they drove it 40+ miles!!! I had a loaner car longer than I have had my car in a month. They said they sent me the papers in the mail to register it (the temp tag expired when they had it) but I never got anything then they tried to tell me that information comes from the finance company. Please check reviews, look up the BBB and listen to what others have to say, this place doesn't care about anything other than money in their pockets. Screw the hard working people who come up with a down and want to enjoy a new to them vehicle. This is supposed to be a HAPPY time in people's lives but mine was FAR from that. I have several people looking to buy a car and after hearing what I went through they will not step foot on this lot. They should not be in business, their mechanics are not even certified (per the DMV they are to be) and this company doesn't care. I really hope they get shut down and people read reviews before buying. read more

I went and found a car that I liked despite the outer problems. I got to test drive the car and found more problems with the car. I got approved for financing but kept being pushed for more of a down payment. They refused to budge on the price even though I would be putting a lot of money into this car. As I was declining to pay the price, which was well over blue book, I was told I wouldn't find another car like that for as low priced. Shocker to these people who don't know about their cars, I found one today and am picking it up this weekend! Will never set foot on this lot again. read more

I just want to update the people of Reno about the treatment my husband and I got and have continued to get from Car Zone. They have NEVER done one honorable thing to help us with our warranty or getting our vehicle back. As we speak the bank is repossessing our car as we refuse to pay for it to be fixed after being sold this POS. GMC told the person that came to get the car that they should have never sold us a crappy car. If I were anyone looking at Yelp I would trust this comment and NEVER EVER BUY a CAR from CAR ZONE. They are scum!!! Derek sold us the car but has YET to talk to us again about this mess, he too is SCUM read more

The old "bait and switch"... Came here to buy a vehicle after doing quite a bit of research. I had a sales person get me to make an appointment and had them calling and texting me multiple times during the day to confirm that I was coming in and able to keep my appointment. Once I was there the vehicle that I had originally come to see was a pile of junk, however they got me to test drive a similar vehicle. Everything was going well however once I told them I wanted to sleep on it, they brought in their "closer". Still ok at this point and they ran my credit, told me they could finance me for the vehicle, with a good rate and payment schedule. So far so good. As soon as they got done having me fill out paperwork, they come back and tell me that the vehicle that I just test drove and was about to buy was already sold, and had been sold a week ago. The guy who bought it actually came to pick it up while I was in their office doing the financing paperwork. Their excuse was that they didn't know until just then that it had been sold, saying "could we interest you in a different vehicle?" One that would just happen to cost several thousand dollars more. Had I known that vehicle was not for sale, I wouldn't have spent three hours testing it,talking with the salesperson about it, and getting my credit run in order to finance it. I find it very hard to believe that this dealership doesn't know which of their own vehicles are available, especially when the one that they told me was available had been sold a week prior. I know a scam when I see it. They were either negligent or actively trying to con me. I will not be back read more