Recently purchased a Ford F250 Superduty at CarZone Reno NV.... During inspection we noticed a fairly recently (looked new) replaced catalytic converter. I asked the sales guy about California smog compliance (truck was tagged CA emissions) and was told that it was no problem passing CA smog, in fact he used the words guaranteed. Either way tampering of emissions equipment is unlawful and I was certain that the dealer/seller was responsible for that equipment. No surprise when my smog guy pointed out that the installed catalytic converter was only federal compliant and therefore would not pass. Contacting CarZone was a dead end. Initially I had some contact over the issue which progressed to not even answering my number. Filed complaint with BBB.... no response from CarZone and no surprise there. My next step will be to send a demand letter and then I suspect I'll have to file in NV small claims court over a $720 dollar part. read more

Buyers BEWARE of Pablo the manager of car zone dealer. He is a dishonest employee he will lie to you In order to buy a car once you signed the contact you cannot return the car at all. PLEASE do not signed any contract with out looking every detail of the contract and if you feel not to buy the car then don't sign anything. Pablo the car zone manager is dishonest and layer do not believe anything that he says to sell you a car he doesn't care about how hard people works He will destroyed your credit if try to return the car after I bought 4 cars there he offered a good deal in order to buy the fifth car he said he will give us a car protection insurance for two years in case the car broke down this were exactly his words " I will give you a two year car protection plan in case the car breaks down all what you have do is pay 100 dollars here at car zone and my car mechanics will fix it this offer is just for you because you have been a loyal customer". Sorpresa he included in the contract a $3295 car protection plan insurance. We were upset about it but it was to late to return the car since the contact was already signed and he told my brother if you return the car it will be take as a repo and your credit will be affected. This is how bad Pablo is the car was buy in Saturday August 10th and we did try to return The car on Monday morning August 12th. Please think twice before buy a car there are not deals at all. Great employees very horrible manager. read more

I went last year found the car I wanted, it was a Audi S-line I can't remember the year. I filled out the application and had 3,000 to put down they were all really nice than we went home to wait for them to call us back down to fill out all the rest of the paper work because the man who was helping us got a emergency call and had to go pick up somebody in Tahoe. We never got a call back, and I called back a few times just to be told he would get the message and call me back. Nope... We went somewhere else. Bought a Audi. So now my husband wants a truck Ans we seen a Truck on line yesterday that we wanted to look at so a little uneasy but went anyways. The truck was nice but smelled like a ashtray but still that can be fixed. (I'm a smoker so I know you can get rid of the smell) the sales guy says how much you want to put down, and made me prove I had the money before he let us look at the second truck we wanted to see. Sent us across the street and the other sales guy was going to get the keys and meet us across the street. No one ever came over, about 10 mins waiting, so we went looking for the truck it was not even there so we went back across the street than looked around the parking lot and could not find this second truck. He never showed his face again to us so forget this place. So I just went and bought a BMW from Safeway motors. This is the 3rd car I've bought from him. He is the best go there. read more

Best car buying experience I've ever had! After beginning the process with one of the salesmen, I was able to finish my transaction with Nate who was so helpful throughout the entire process. There wasn't a question unanswered, which made this the place I will continue to purchase from and refer to all of my friends and family. read more

Started out as an easy purchase. Beau was decent and so was Francisco. I purchased a pickup and immediately after driving off the lot I started finding all sorts of little problems. Seatbelt didn't work on passengers side, power window switch didn't work for passengers side, ignition in the column was faulty, horn stopped working, the door lock was broken and a few more things. Now I will say that they fixed everything except the 12 volt plugs in the dash. It only took them a total of 16 days to do it. And almost a month later after purchase the check engine light comes with two codes. Great So this is my experience. Although the individuals I dealt with were pleasant the BS I've had to deal with will keep me away from this car lot. read more

PLEASE DON'T GIVE THIS PLACE YOUR BUSINESS! Went in to check out an 2008 Audi S5 listed at $16995. Kbb, Carfax, Edmunds list the car at $16000 in great condition. I have poor credit due to student loans and know that I'll need close to $4-5k as a down payment. After running my credit I was told I would need to put $9k down on a $17000 car lol. A bit ridiculous. So I say okay what about an 2008 A4 listed at $9995. Again kbb, Carfax, Edmunds list at $8000 in great condition. You'll need $4-5k down.... ???? So I ask to see the invoice because I'm willing to pay a good bit ($1200) over the invoice price because everyone needs to eat. "No you can't see the invoice." ????? So I clarify. "No. You can't see the invoice."... Okay?!?!?.... Then I get told that no matter what they payed the price is non negotiable. Also they add bs doc fees and want you to pay the entire financing fee as well. Basically if you are in any way an informed consumer they don't want your business. They want simple minded people who pay sticker price and all the fees to boot. Stay far away from this enormously overpriced and downright shady dealership. This place is what gives car salesmen a bad name. And to make matters worse they claim to work with anyone's credit. What they mean is they'll try to sell you the crapiest car on the lot at an exceedingly too high price lol read more

I drove all the way from the bay area to buy a truck. I asked about the water stains around the back window and if it was still leaking. Oh, no, they said. Someone just left the back window open and it rained. It still leaks all over the leather seats every time it rains. We also found a leak and the mechanic said the power steering fluid was leaking and they found rags stuffed around it to hide the leak. It took MONTHS to get my title. One person admitted there was turn over and she was the replacement and on vacation and forgot to mail it, and it took about 15 phone calls to finally get it. Totally untrustworthy mechanics and salesman. LIED about the window, covered up a leak. read more

Definitely not coming back, they don't lower the price (even if you're paying cash), you have to look for them so they can show you a car, they don't know any information about the cars, plus it looks like they're always in a bad mood... at least I'm never getting a car from here. read more

Best place in Reno to buy a car people here were so helpful they got me out of my old car and into a new one within 2 hours and I couldn't Be happier. The sales people were so honest which is not really heard of for car sales people . I recommend this place everyone get off your ass and go get your car from here you will not be disappointed read more

Car zone worst place to buy cars. Mechanic problems. I dont recommend. They sell junk cars that doesn't work. They are not honest. U drive the car and after a week engine light comes out. Oil leaks, coolant leak etc etc. read more

complete crooks do not buy. sold me a car that doesnt work mexican home mechanics. wouldnt warrenty it had to call state government

was buying my daughter a jeep went to look at one they had on the lot test droove ok but shifted a bit off. upon my inspecting the fluids i found the trans fluid was a milkshake. they tried to tell me that was normal and refused to even talk discount! had they been reasonable i would have put a new trans in myself but they are pure shisters. NEVER again will i set foot on their lot and i still laugh at people who have their logo on their liscence pate frames...poor people i imagine they will go out of business eventually because you cant treat people like that and get away with it forever. save money save time and save frustration and shop somewhere else that is honest. btw i got her a jeep in far better shape insinde and out for 3k less than they were asking. DO NOT deal with these people....ever! read more

Found a really great deal here . Rich Hiatt worked with me to find what I was looking for. No high pressure just presented what we were looking at and answered all our questions. We decided to sleep on what we wanted and came back next day to testdrive the truck we liked. It had a couple of minor issues that they took care of right away. Smooth transaction . would purchase from them again. read more

Initially the buying process was fast and easy and my salesman was pretty cool. I hadn't had the truck for more than two weeks and the transmission lines were leaking . I called them and they repaired it but took 9 days . It's ok at least it got fixed . About two or three weeks later the tire blew out and screwed up the rear end of my truck . Upon looking at the tire it was made in 2004 . Yes 2004 that was on the right year . I had to file an insurance claim and my insurance had to fix the all the damage . The right rear was 2004, spare tire 2006, the other 3 tires were 2012 . This is 2022 .My new truck has been in the shop more than I have driven it . I made a review and Pablo the gm called me and asked me a couple questions and told me to bring the receipt and they would reimburse me for the tires . That was almost 3 weeks ago. I've called and he's never available. I've sent messages to the website and my salesmen and nothing . I can't get a call back or anything. They will blow smoke up your ass and lie to you . They don't care about you or the the safety of your family . Pablo I know you reads these, call me back and make it right and keep your word. read more

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I bought a car from them not long ago One if there sales man said yea tue car is in great condition there is nothing wrong with it. Yea I did test drive the car everything seemed fine till the next day. The back A/C wasn't working my battery or starter was giving out and so many other problems. Oh on top of all this my car didn't pass smog check lol read more

Whats up with these FAKE REVIEWS!? How about this for real. Buying a car AS IS is the worst choice you can ever make when it comes to this dealer. We got a car, that barely had 40k miles on it... After our second payment, the head gasket went out. All they can say is "well, the title is in your name, no longer our problem" and normally that is followed up by a hang-up. So, these people will NOT take care of you. Unless you are a HIGH ROLLER and have the cash to blow on rubbish, don't even bother. This was our first car, and don't let them give you "Your like family" speech because, in the end, they abandon you. That is their TRUE customer care. As soon as you sign that contract... they will leave you to bleed out in there lies. And whats funny is I am a Vet, and they don't even TRY to help. SO VETERANS & MILITARY, PLEASE DO NOT BUY HERE! read more

Bought what I thought was a great deal on a great car. It had all the Car Fax indicating it was well maintained at a Subaru dealership, and the Car Zone manager and salesperson made it sound like they were doing me a big favor. I'm thinking that there was some very important information missing . The car lasted one year to the month before the engine blew. My local Subaru mechanic showed me where patchwork was done on cracks that were done all around the engine block most likely to keep it running until it could be sold. The remainder of my loan is still due and my trade Toyota Tacoma is gone. These guys are thieves without a conscious!, don't take their bait read more

Buyers be aware of this place. They sold me a vehicle that was unsafe to drive ( bad wheel bearing, ball joints, tie rod ends and the transmission is going out) and said they had done a safety inspection. The reason I am giving them one starts is because they took the vehicle back and half ass fixed the problem. Luckily I can do most of my own mechanic work or else I would be set back another $3000 grand on fixes on top of the purchase of the vehicle. Before for you give them any money take the vehicle to mechanic that has no relation with them. I wish I did this before singing the paperwork. No I will not give them my business again and I do not recommend them to anyone... read more

If I could give a 0 I would. Absolutely HORRIBLE customer service. They have had to give me 2 loaner cars now. The first 4 days I had my car the check engine light comes on and dies on me!! They had the car for 4 days and told me they couldn't find anything wrong with it, I read it myself with a code reader and of course a code pops up that the engine is misfiring! Now I'm here for the 2nd loaner car and they have had me waiting an hour when I told them what time I would be here and that I had work and they said okay! They are liars and will not mention any problems with the car hoping they won't pop up. I do not recommend Them what so ever. read more

Dishonest management and sales. Promised a two year warranty, not true. Promised a 60 day warranty, again not true. Promised an interest rate on loan that was not true. Engine light came on half hour after purchase. Brought back the next day to return vehicle, would not accept the return. A week later had to plow $1000 into transmission as they would not stand by their 60 day warranty. Please look at the reviews before doing any business with this operation. I counted 48 one star reviews in the first 57. read more

Bought a car from them and it died after a week. They are rude and evasive and when you do get ahold of them they hang up on you! They refuse to help resolve the cars issues or even work with you at all. Extremely unprofessional. read more

The owner is a great guy and runs a good business. The selection is fantastic and friendly staff as well. They will help you find the car for you! I love their upfront pricing with all the prices in the windows. read more

The Good: Outstanding customer service. All of Joey's crew goes above and beyond to help you get everything you are looking for.(Shout out to Pablo!!!) I live in Sacramento, Ca and tell anyone I know looking for a car to cross the border and go see Joey at Carzone. I've purchased 3 cars from Joey and will continue to back to him. The 2nd time I purchased with Carzone, he didn't have what I was looking for. He called me a few days later saying he found my baby at the auction and to come get her!!!!!! Again, above and beyond!! The Bad: Yes, I have to travel to Nevada to pick up my car, but it's worth every penny knowing I got a great deal, a great car and great customer service. The Ugly: Nevada's heat!!! read more

The most unreliable and unprofessional car lot I have ever encountered. Sales people are rude and inconsiderate. Employees do not honor their word and are unwilling to make deals. When sales people were questioned on their tactics, they became angry and aggressive. Throwing us out of the business because we disagreed with them. Pretty shady business, probably bordering on fraud. Don't ever deal with Car Zone. They will become aggressive if you do not agree to their terms. Yelp doesn't let you rate lower than 1 star. If they did, this business would get -5 stars. read more

I'm giving this used car dealership a five star the process of me purchasing my vehicle and them taking my car as a trade in was fast easy simple. My car salesman Rich was not a pushy salesman when driving the vehicle he noticed a few things and I had no problem bringing back the vehicle and then repairing what needed to be done they also even gave me a loaner car which to me was very unusual but very thankful I am again thank you CarZone I'm very pleased with my car read more

CarZone - Used Car Dealers Near Me - Reno, Nevada

I went to here because I was looking for a specific car and they had it. Sure it was 3K over blue book but I have mad negotiating skills! Except they don't. Zero negotiating. 3K over blue book and zero negotiating. OK, that hurts but what the hell I'll test drive the car. On the test drive I asked a ton of questions and all of the answers were No. Do you offer an extended warranty? No. Can I have my mechanic look it over? No. If it dies tomorrow can I bring it back? No. They gave me zero confidence buying a vehicle from them. So I didn't. read more

Confidence men and frauds. I could go in to the myriad of reasons why you should avoid this place; from the leaking ceilings in their shack/office to the rotting food in the garbage cans. Negotiate all you want - they've got a ton of fees they will stick you with after the sale; luckily I found a car that was in great shape and my experience as a mechanic meant I knew what I was getting into. Sadly, I wasn't enough of a slime ball to look past the salesman's greasy hair and weed-breath to make sure they weren't trying to stick us with BS fees like the "doc fee" and their doctored smog test that costs 3x what every other smog test costs. Avoid this place. Though we were verbally promised that Carzone would take care of the "Tax title and license", this simply means they fill out the necessary paperwork. Two weeks later you'll discover that it's you who has to take the time to go to DMV. AVOID THIS PLACE. Also: the only people who give this place five stars have no pictures on their accounts and write the same way. They're both fake accounts. One edit: two of the three keys they gave us for the car don't work and resulted in costly trips to the dealer to have them programmed. According to the dealer, CarZone misrepresented the keys as working, so we are taking them to court. read more

Was shopping the area for a new truck loved it got online pricing had a agent reach out to me with pricing. Came down to this car lot to buy the truck cash for quote I got for them to tell me no they won't sell for price they gave me and wouldn't even ask a manager even after I asked to talk to the manager saying "he won't do it I'm not asking." Worst customer service ever especially when I had all the info for the truck and proof and the sales person looked lost and confused. Biggest waste of time coming here. read more

In the midst of our busy schedules, we needed to look at vehicles on a blustery, rainy day. Rich Hiatt came out to greet us and find out what we needed. Being locals, we appreciated his desire to want to get to know us...not just what we wanted to buy. Zero pressure and he pulled up the Carfax on what we narrowed it down to. We returned the next day for the test drive and he wrote down the minor things that could be repaired...all while we assessed the ride and enjoyed a great conversation, talking about "old Reno". Sharing events and people we knew throughout our days living here. We didn't require financing however, I am positive Rich would've tried to get us the best deal possible. He was helpful, funny, and most of all...kind. Make no mistake, it was a large purchase and every detail was discussed...but, he truly cared how we felt. There is always a level of anxiety when buying a vehicle and honestly, we've driven older cars, privately purchased. You do your research and then there's that moment when you need to just trust in your decision. Rich was professional, courteous, and thorough. Sadly, in these times, that's hard to find. He's a gem. We enjoyed our experience immensely and would encourage you to do research, ask questions, sit down and have a cup of coffee: learn about the vehicles they have. And if you see Rich across the lot (white hair :)...wave to him with a big smile and tell him Kelly sent you P.S. the truck is amazing!!! read more

It's the WORST place to buy a car!!! Bought a car and it didn't even make it 24 hours before it broke down. After every time they "fixed" the car it broke down in 24 hours. This went on for almost 2 months! They finally gave up and said they wouldn't fix it. Since the check engine light was on we couldn't register the car since it won't pass with the check engine light on. Additionally they have held onto the title for nine months since the sale. The bank still doesn't have it and we are trying to get rid of the car. This place just needs to go away! read more

One of THE WORST car buying experiences that I have ever had. They charged me $349 for the doc fees as well as $199 for smog fees. I explicitly asked if they would be taking care of tax, title and registration and they said 'yes.' I find out 3 weeks after I purchased the car that they don't register the car for you, even though the manager Pablo told me that I should have the plates in the mail by the end of the week. To add to this, they didn't smog the car before I left and started TEXTING ME to come in for the smog. They asked me to email them a copy of my pay stub, proof of insurance, etc. and I did - never received a confirmation of 'thank you.' The email address is something nonsensical @yahoo.com and it doesn't even register to carzone. While I understand keeping the overhead low, this is one of the MOST rinky dink and unprofessional experiences that I've EVER had buying cars. This was a serious case of you get what you pay for. The price was great; however, the oil hadn't been changed and neither had the transmission fluid. Fortunately, we know how to work on our own cars or this would have been a very costly mistake. I will never go here ever again and I've learned my lesson. Most amusing thing? On the way out, the person who sold me my car said to me 'if you're ever hiring, give me a call, I can't stand working here.' read more

These guys are great from top to bottom. Flew out from Texas as I saw a great deal on a '15 Toyota Highlander. The staff was helpful and patient with me as there were a few delays and hiccups on my end. Thanks again Carzone! JP read more

The salespeople are are amazing! They made my car buying experience so easy. They listened to what my family needs were and helped me find the perfect car for my family of 5! The level of customer service was outstanding! We love our Escalade. It has been alittle over a month that we've had it. The car runs perfectly and we couldn't be happier. I would recommend this dealer to my friends and family! read more

I see other reviews stating, "they made it easy for me", of course they did you're buying a car from them. Did they make it easy AFTER they had your money, probably not,. Subaru I bought from them is riddled with problems, they said I could take it to a mechanic, one of THEIR mechanics. Save yourself the headache, avoid CarZone and Vaughn Motors CarZone has replied asking for a phone call, so they can better understand, they also replied questioning whether I actually am a former customer-cause people just like to hate on them? I've provided further information, they have not responded; maybe they want to know but don't plan to do anything about it. Having to remember a forgettable experience sucked, for the benefit of anyone considering doing business with CarZome. Here is my reply: I did purchase the vehicle from CarZone; if someone were to be posting reviews when a car wasn't purchased from you, perhaps there is some other Karma issue y'all have. That is not the case here, 1st indication something was probably not right, sales person legal name is Conn and didn't want to take "too long" of a test drive. The car was taken to a CarZone-Approved mechanic who told me the shuttering/shaking in tight turns was normal, turns out its not, both rear wheel bearing have since been replaced at a cost of approx $800+. The tires on the car(when driven off the lot) were not safe, or legal, for driving on, they were replaced immediately after purchase($400), maybe it sat on an auction lot for an extended period of time? When asked about the sunroof not functioning properly, Salesman Conn advised that it was fine; it was not and is still in disrepair, daily reminder of the "CarZone" experience. Also discovered shortly after purchase that the spark plus were fouled, also missed, ignored, overlooked (take your pick) by CarZone sanctioned mechanic. It squeaks over minor bumps in road, legit mechanic has advised it was greased so no noises would be audible, but since I don't grease the car on a regular basis, like CarZone, squeaks are now audible. CarZone had an opportunity to do the right thing - - sold car as if in excellent condition closer to fair - - but failed to do so, what has changed that would inspire any trust in CarZone? I don't see the point of a direct call to "Joey" or Nicholas" Or "Derek", its unclear who is actually responding since the Yelp account is under a different name, read more

Found a good condition Honda Element (06). Took some negotiating to get the price but I am happy overall. Great selection of makes and models. read more

Ok. Used cars.... scary. Used car salesman... even more scary. Horrible credit.... nearly impossible! Although I was extremely terrified in purchasing a used car from a small used car lot, they made it fairly simple and they worked with me. I test drove a 2004 Honda Element which wasn't even what I thought I was looking for but Rich helped me out. Found out that I loved the car. It drove solid, the clutch felt great as did the gears, the handling was perfect - it felt wonderful. So I dove in.... With HORRID credit they were still able to get financing for me. I did put a lot down but they helped. The payments were going to be a bit high but manageable. Did the paperwork (which was about an hour long, not 4 like the dealerships) and was off in my new car. About 3 miles out - blam! Engine light.... God, I knew it! I called and Rich said to bring it in the next day and they would take care of it (it's Sunday btw). Being skeptical I took it to Autozone for a free check engine light reading. Turns out it was the Catalytic Converter. I still didn't trust them and took it in to Greg's Garage - I KNOW I can trust them. Catalytic Converter. Damn! $850 fix from Greg's but the rest of the car was in "impeccable shape - well maintained" (says Pat at Greg's Garage). Rich insisted to bring it in. So I did. They flawlessly gave me a loaner car and I was on my way. Two days later, they called me to pick it up and they had a surprise for me. What? Yep... They had shopped around and got me into a BETTER loan with 1/2 the interest rate and under my original "want to spend each month" budget!!!!! And my car was fixed at no cost to me.... even double checked that. I trust them with my business and any of my friends business. Thank you Car Zone for helping put the word "trust" back into the used car business! read more

According to their contracts they have 20 days to change or cancel. On the 25th day I recieved a letter stating they couldn't finance due to owning a business and not having paystubs.... knowing the laws and seeing reviews I noticed they probably pulled a switch and bait. Walking in they wanted 6500 down on a 15k car. As I said no and walked out they said we can finance it for 2550 down. They obviously lied. But in the end it was good. The cruise control didn't work, two of the door latches are falling off and after washing the car once paint was flaking off everywhere showing a poor overpriced condition vehicle. Ask them to have the vehicle washed before driving away. Also make sure it can pass smog. read more

One of the worst experiences of my life. I went there because earleir that month I had blown motor in my car and needed a new vehical. I came in selected the car I wanted. It was a 2006 BMW 530Xi. They asked if I had any money as a down towards the purchase of this vehicle. I naively informed them I could put $5,000 cash down right now (BIG mistake)and that I was willing to pay upto as much as 10% on the loan as my credit is not perfect. They quickly took my down payment and presented me with a receipt for the down. They drew up the contract the paperwork, then walked me through a series of documents requiring my initials or signature. There seemed ro be a dozen if ir were five. The very last documemt they presented me with a financial requirements and statement. I quickly noticed that the finance charge was set for 29%!!! I said, this isnt what we agreed too? They gave me some bullshit runaround that they couldn't get me a better deal form thier lenders.(THEN THEY SHOULD HAVE SAID SOMRHING RO ME BEFORE MOVING FORWARD INSTEAD OF TREATING ME LIKE SOME PUNK AND DRAWING UP THE PAPPER WORK AT A DIFFERENT RATE IN HOPES OF TRAPPING ME!) The car was $12,500. I told them that wasn't the rate I agreed to when given them my down payment. They care more about the cash I had given them then my needs are Financial capabilities for paying for the vehicle I told them that the deal was off and I wanted my money back they refuse to return my cash informing me that I would have to take them to court in order rhat wirh a I asked them to carry the note at a better percent they refused saying that it was not legal for them to do so and if it was not their policy that was a lie. He later said they would carry the note when I refuse to sign the remaining documentation and that they would carry it for 29% making them again Liars. At this point we still refuse to return my money was Furious and not certain what to do so I took possession of the vehicle where I them drove it aproxamently 10 miles before the car suffered a magor Tramsmission failure. I called them and they informed me to return the car in the morning and they would fix the issue. I later learned that the vehicle had this problem previously on the mechanic that worked on it indicating that they had replaced the transmission with another used one as opposed to repair the original one this second transmission was also defective. I asked for my money back they refused to rerurn it. I asked to have the deposit moved to another vehicle, they refused saying that this was a vehicle I put my money down on and that they would fix it I told them no I wanted my money back. They informed me that I would have to take them to court if I wanted the money back and that they had never lost a court case in all thier years in business. They offered me a loaner car and they took it as I had no vehicle it took them 2 months to repair the vehicle in which day put in another used transmission. In all fairness the new transmission has worked perfectly fine for over a year now they did at least that much and keeping their word. BEWARE. Inspecrion check list. Be wary at this point they will tell you that they performed an inspection of the vehicle causing you to assume that you are accepting the knowledge that they have inspected it and that it the vehicle isn't functioning order when in fact the inspection list is you agreeing that the inspection they have done is adequate and accurate a cute little sleight of hand. In my case they were dishonest in their assesment of the cars overall condition. How do I know this, becuase i finally rexieved rhat car back but with defective and dead battery, a promise to pay to have that replaced and never did. I had to replace it for $150. It wasnsold to me with four nearly bald tires and weather rotted tiers which was a safty issue for certian. I had to replace rhem all one month after its return. The brakes were worn down to 1% rear and 3% front, which I had to replace as well. I discovered all of thisa month after they had informed me that they had preformed a brake inspection and a tire wear inspection and they were all in perfect satisfactory order. A LIE! TIERS & BRAKES: I had a slow leak in the driver's front tire so I took it to a tire shop to get it repaired. The Tire and Brake Shop that I took the vehicle to inform me that all four of the tires and the brakes were in Dire Straits and that the tires were so old (10yrs) and dry rotted they legally would not be allowed to make a tire repair on the flat I had brought in one month after finally receiving the car. After all I ended up paying around $16,000 for a $10,000 car. FINAL NOTE: I do love the car dearly as it's a magnificent piece of art and Engineering. BMW has created a masterful brand worthy of its reputation. I do not hold any of this experience against the vehicle itself but against the customer service experience and dishonesty of the dealership that sold it to me. read more

I purchased a 2015 Ford F-150 from this place in March, and after about a week the truck stalled at a stoplight. I thought it was bad gas so I put good stuff in and waited to see how it was. After 3k miles the truck has stalled 6 times and finally threw a code. I took it to ford to fix it. It was a 2800$ fix and the mechanics have had my truck for 2 weeks now. I paid for an extended warranty and it covered the parts and labor but I still have to pay tax and a deductible. I have owned this truck for 3 months and already have to pay to fix it! They sold me a truck with problems and didn't disclose them to me. I do not recommend this dealer. read more

DO NOT BUY HERE. They sell overpriced used vehicles that they do not stand behind. They act like your best friend until you drive off the lot then they want nothing to do with you, claim ignorance and deny all responsibility. This place is a scam and a financial pit fall. If you've been wronged like I have I encourage you to file a complaint to the DMV compliance enforcement division and file a small claims suit. Tell everyone and their mother in Reno, DON'T BUY FROM THESE SNAKES. All the 5 star reviews are paid, fake, or someone who got very lucky with the vehicle they chose. There's a thousand other places to buy a vehicle. Don't make the mistake of choosing Carzone read more