What is it with Carvel parking lots? They're all so tiny! I've been to the Lyndhurst location and that one was small but the Hackensack one is poorly laid out and tight. If you manage to get a spot and make it inside, they do have a good variety. I picked up a birthday cake, which said it served four, but it was still pretty big. I wish they had one half the size. I noticed a sign for a special on Wednesdays, where you can BOGO free on sundaes so I might come back and check that out. I'd still deal with this parking lot because this is the closest Carvel to me. read more

Carvel - April 2025 - Ice Cream & Frozen Yogurt Near Me - Hackensack, New Jersey

Ordered bday cake showed pic of a previous cake we ordered before , told person that's what we want , been going here for at least 10 years , the person who took the order seem to write down on order how we wanted it , turns out the only thing he wrote customer will e mail a picture of previous cake , I sent pics of the cake apparently they didn't receive e mail , so went to pickup cake and guess what cake was awful just plain . Instead of calling customer to resend e mail ! read more

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So this is what happens when you cheat on Dairy Queen huh... you get mediocre ice cream from Carvel :-( I ordered a Vanilla + Chocolate Twist soft serve ice cream in a small cone (~$4). I know what you're thinking. How can you mess up a soft serve with the most classic flavors? Well.... The texture gets a 10/10. The flavor?! I was basically eating overly sweet whipped cream paste. The vanilla and chocolate both tasted the same. Also... they don't label any of their ice cream flavors on the glass display. Their readily available ice cream cakes and sandwiches look good, though. Maybe I'll try them in the future? I'll stick to DQ for my soft serve fix. read more

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Carvel hits the nostalgia point pretty well (ice cream does that to me). The location in Hackensack is convenient and shared with other local shops and restauranteurs. After getting yourself some fluffies chicken, head on over to Carvel for a sweet treat reward! Service is friendly, and the giant cone outside of this carvel is unmissable. Great visual and comfy dynamic. read more

I've been going to Carvel ice cream shops since I was a little kid. Regional chain that has a really cool ( sorry for the pun) story. They have both hard pack & soft serve ice cream. Shakes, malts, ice cream cakes, and a huge selection of other "to go & use at home" type products. I've been going to this location for years and the staff is great, and everything is always fresh. Located in a strip mall and easily accessible. The quality of Carvel's ice cream far exceeds hat other well known chain that "sounds like Fairy Bean". Not even close, Especially on the soft serve. Waaaayyyy better. Recently had a seasonal Pumpkin cheesecake sundae Dasher with carmel sauce and crunchies that was off the hook. The Strawberry Shortcake Sundae Dasher with layers of vanilla ice cream, strawberries and pound cake topped with whipped cream and strawberry drizzle is kind of special too. So if you just have a craving for a cold treat, want to stock the freezer at home with some good stuff, or need an excellent ice cream cake for any occasion, this is the place. read more

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Had to come to carvel to get their hit 1 get 1 free sundaes on Wednesday. Great service here. Plenty of people working so we barely waited. Loved the sundaes. The parking lot can get packed but I was able to find one. Didn't eat here but the space looked pretty clean read more

In the summer, I'm here at least twice a week. The staff is starting to say oh, hey Hi! Haha. Why is Carvel so much better than Dairy Queen? Why is this location better than other Carvels? I'll go first...product just tastes better for some reason... read more

Nostalgic spot, hard to miss by the giant ice cream cones outside up high (two~!). The inside is a bit of nostalgia as well. Always crowded, but has enough servers to make the line move quickly. The parking lot is a bit tricky, but if you don't mind a little walk, go to the lot which abuts Route 17 and park there. The prices here are better than the Lyndhurst Carvel where we used to go when we lived closer; now we live nearer to this locations and we're glad to have found it. We do enjoy the Wednesday is Sunday two for the price of one Sundae, but we've also come for the cones, and the frozen goods and cakes. Carvel, IMO, has the best ice cream. Highly recommend this location. Apparently, it has been a family business for many decades. read more

The directions to this location are a little complicated. The fudgie the whale cake was so cute for my birthday.

This place was booming. It was happening. And it was organized! A good mix of customers who just had basic ice cream urges and then people like me who were there to pick up orders for parties. I ordered 2 cakes and they came out fantastic! Will definitely be back. read more

Carvel - Happy 17th! - Ice Cream & Frozen Yogurt Near Me - Hackensack, New Jersey

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Cherry vanilla cone always my fav, many flavors friendly staff. Nice to sit inside when cold or outdoor benches in summer

We ordered our son's communion cake here (because that was the deal - he wears the suit, we let him pick what kind of cake, and he obviously chose ice cream cake). And I have to say, I was impressed! They did a fantastic job on the cake design! Came out really cute, better than I expected. read more

Carvel - Ice Cream & Frozen Yogurt Near Me - Hackensack, New Jersey

This is what you want from an ice cream shop. Plenty of options and friendly fast service. I stop by at least once a week during the summer and suggest the same to everyone. read more

We walked in here on a Monday night at 9:30pm and the floors were soaked in water. We actually thought it flooded until we saw an employee trying to clean early so they could close the store. The customer ahead of us actually said something before we did and they ignored him. There was still 30 minutes before the store was supposed to close. Why are you mopping with people coming in with children? Are you looking for someone to get hurt? Along with the completely ridiculous floor situation, we decided to order and take it to go, until we found out that they were no longer serving soft serve ice cream. We were told there wasn't any more. No more soft serve ice cream at carvel? Anyhow- where is management with these children working in this place? Maybe start cleaning AFTER the store is closed so no one gets hurt. This is absurd. See pics below. We also took a video of the conditions where you really see how much water was on the floor because the pictures don't really capture the depth of water on the floor, but unfortunately I cannot post it to yelp. read more

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fast and most times friendly. good spot parking lot can be tough backing out when its busy read more

Carvel - strawberry - Ice Cream & Frozen Yogurt Near Me - Hackensack, New Jersey

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the staff and selection never fails! our favorite pastime on a hot or gloomy day. i love the banana froster sundae in a cup!

I first ordered a Father's Day cake thru yelp or grubhub, not sure which one. when I went to the Carvel Store on Summit St. South Hackensack they could not find my order which I already paid for. Called grubhub Monday morning and i was told it was too late for a refund. called the local Carvel, spoke to Matt, the manager and explained that I bought the cake again because who could show up without Fudgy the Whale cake. Matt apologized and immediately refunded my in store purchase. that's the way to do it, customer loyalty goes a long way! thanks Matt! read more

I ordered 2 containers of ice cream, 1 Carmel sea salt, the other raspberry. The container with the raspberry ice cream was not closed properly and the ice cream poured out and over into the paper bag like soup! I looked into the Carmel sea salt to find that it was less than half-filled!!! I paid full price for both. This was my very first experience with this store, and it will be my last. CAUTION: Ensure that the container given to you is NOT HALF FILLED WITH AIR!!! read more

Carvel - Ice Cream & Frozen Yogurt Near Me - Hackensack, New Jersey

I mean, let's be real, you gotta be real grinch to not LOVE carvel ice cream. From the sundaes to the cakes, I love having an old school carvel nearby. They do custom mixes of ice creams for the carvalanches and sundaes. No where is else is gonna let you create your own ice destiny the way they do here! read more

Carvel - Sundae and carvalache - Ice Cream & Frozen Yogurt Near Me - Hackensack, New Jersey

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Updated my review based on service/ambiance....So I went last week to get a lil bit of ice cream. Noticed some new staff and was instantly disappointed as I was looked at by two of them and ignored. The young lady was packing some ice cream (probably for a pick up order) the other gentleman was doing something else. Neither acknowledged me with hey, how are you, I'll be right with you. The young lady literally looked at me with disgust, not even a smile. Finally the owner/ manager (not sure) came from the back when he noticed I wasn't being taken care of, greeted and took my order. With a smile, a hello and a thank you. I don't know about you, but customer service means a lot, especially for a place like this. I love this place, but the new gal/guys need some training. I want my ice cream cold not the customer service. read more

Carvel is right around the corner from us and we love getting a little late night sweet treat. Prices are reasonable, specials are better! There are plenty of tables and chairs to sit whether it is inside or outside. The only downfall is there might be a new employee, so the way your ice cream is prepared can be inconsistent. read more

Another phenomenal cake by Carolyn. Every time I need something custom, she comes through!! I never even went into the store to order this one, I did everything over the phone. I was even able to get more vanilla than chocolate ice cream inside. Thank you so much for all you do make our birthday's special. read more

Carvel - Another fabulous creation by Carolyn! - Ice Cream & Frozen Yogurt Near Me - Hackensack, New Jersey

Awesome as I remembered from when I use to go there as a kid and took my grandson there and he loved it.

Phenomenal service at this location! Matt was incredibly patient and efficient at fulfilling our large order! Thank you!

Best Carvel I've been to. It's got the old school look and the custom cakes are on point. It's also a clean, well run store... you can tell the owner takes pride in it read more

One of the best carvel locations I've had the pleasure to patronize. There was a big line on a Sunday night with lots of families and the staff was running around to try and get every order completed in a timely manner. The sundae dashers were put together correctly (you can't imagine how many caravels don't know how to create menu items correctly) and the chipsters and brown bonnets I purchased out of the freezer case to take home we're fresh and perfectly executed. I can't wait to go back with a larger cooler to bring back more pre made items. I highly recommend! Plus the vintage neon sign is a nice bonus too! read more

Amazing! I went in and asked them to create a BB8 cake for my daughters 6th birthday. They went above and beyond and made an AMAZING cake that fit my daughters birthday party theme and wowed all the kids and adults a like! Not only was it so well done, it was delicious too read more

Carvel - Bb8 ice cream cake! - Ice Cream & Frozen Yogurt Near Me - Hackensack, New Jersey

I came here on 4/30 for their free ice cream cone day. I haven't had Carvel in years, so when I saw they were having a free ice cream cone day, I went. As you can imagine, when a company runs a special like this, it draws a lot of people. The line was out the door, but it moved quickly. I was impressed by the staff and their efficient handling of the line. The staff started making different variations of the ice cream cone flavors, in anticipation of what people would order. I got a vanilla cone with sprinkles (sprinkles were $.40). The soft serve cone tasted great and brought me back to when I was a kid. The same great taste hasn't changed much. This location is located in a mini mall and had plenty of parking. Its right off of rt. 17 south on one side and right off of the Blvd on the other. read more

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It was good. Very pricey. 2 ice creams ending up costing us $27 bc we used Grubhub and Carvel charged extra for in-town delivery

Does Carvel really bake anything? This is more of an ice cream factory than it is a bakery. What do you know about Cookie Puss? What do you know about Fudgie the Whale? What's your take on Flying Saucers? As a kid, your party wasn't legit unless you had a Carvel Ice Cream on the table. Two layers; vanilla and chocolate separated by these black crispy things that taste like an Oreo cookie. Carvel is similar to Baskin Robbins in some ways but surpasses it with their theme cakes. Seriously, Cookie Puss meant you were a really good kid or your parents were the shizz. But the Flying Saucer is what floats my boat. The Flying Saucer is your basic ice cream sandwich, but better than I've had anywhere else. You can have it with either Strawberry, Chocolate, or Vanilla but the sandwich slabs have a chocolate flavor. It's the Flying Saucer that brings me to Carvel every time. You can buy them individually or in packs of 6. As far as the ice cream cakes are concerned, they can be personalized with a message or graphic, just nothing lewd or distasteful please. Steer clear of the milkshakes though... read more

Carvel - Ice Cream & Frozen Yogurt Near Me - Hackensack, New Jersey

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Terrible customer service. It's a shame because Carvel has really good ice cream- but not good enough for me to support terrible customer service. The girl working behind the counter totall ignored me even though she just helped someone then i stood in front of the register. Someone else walked in and she went to help them! I left. I will not be back. read more

Love this Carvel, it seems like there's not many left. They have a lot of flavors and that is what makes them great. Also have seating, unlike the one in Clifton where there is a constant smell of bleach. Love the Hackensack location read more

Carvel - Ice Cream & Frozen Yogurt Near Me - Hackensack, New Jersey

I've always love this place and I love Carvel ice cream. whether it's sprinkles and cherries on sundaes or caramel or anything else I've loved it since they first came out with Cookie Puss & Fudgie the Whale. read more

Literally been coming here my whole life. Best icecream period. Every year this is the place my family and I get out birthday cakes from, and when I say every year I mean it without fail. They mix chocolate crunch into their icecream and that is definitely the highlight of it all. If you've never been here... It is definitely an icecream shop you should stop by. read more

Carvel - Chocolate crunch - Ice Cream & Frozen Yogurt Near Me - Hackensack, New Jersey

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Great ice cream and awesome cakes. This place is extremely full, clean and the employees are friendly. Best day to go is Wednesday's for their buy one get one free offer. Love this place. read more

Love having a carvel so close to home! The staff member-Daniella-is always so kind and helpful!

Tom Carvel, the founder, would be proud of the calorie hell joy he started lol. I come here often with the kids or myself for ice cream treats such as sundaes, ice cream cones and cakes etc. I could eat here every day if their were no such thing as calories or weight gain lol!! The staff is always young but cool and on top of things always great customer service with a smile. The ice cream is creamy and delicious and everything you want in ice cream. If you like the Blizzards from Dairy Queen then reccomend you try the Karvalanche at Carvel. You can try samples of their ice cream to kake sure it gets your approval and it's handed to you with a smile. Also I love the fact they have a nice seating area outside for the spring and summer time. Don't forget every Wednesday they have BOGO on Sundaes no coupon needed. Signing Off !!! read more

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I've been buying sundaes at the Hackensack, NJ for 3 years. Approx 3 mos ago, i asked an employee if this particular Birthday Cake had CRUNCHIES (one of your biggest selling points and my main reason for differentiating your brand). She assured me it did. When i brought it to the family to sing Happy Birthday, my granddaughter and others were so disappointed - THERE WERE NO CRUNCHIES. I complained and an apology was offered with coupons. Fair enough. Today, a simply questioned why i was overcharged for 2 KIDS' Sundaes and i was told i didnt get Sundaes, i was given a cup of ice cream for "x" cost and toppings were extra. THE KIDS SUNDAES were on the same sign as the larger cups but the owner disputed that. My argument was if it is on the same sign as the adults, one would assume the FREE topping also was on the KIDS offer. After receiving the owner's call and disagreeing with me totally, i told him he can't accept criticism of misleading signs...AND THEN ACCUSED ME OF COMPLAINING EVERY COUPLE OF MONTHS!! (when today was my 2nd time in 3 yrs). He then texts me to NOT COME INTO HIS STORE ANYMORE AND IF I DID, HE WOULD CALL THE COPS AND CLAIM TRESPASSING!!!!! WHAT KIND OF ASSHOLE OWNER HAS SUCH A THIN SKIN AND WHO IS HE TO THREATEN ME when i was not being threatening or abusive? If i survive tomorrow's Quadruple Bypass, i will be spreading my complaints further. It's a shame in an establishment with such great employees, the owner is a complete asshole. I will not be discriminated against. read more

Had a vanilla milkshake last night that rearranged my stomach . Something about the milkshake was not good and left me with a bad taste and bad stomach for the rest of the night. If you want good milkshakes this is not the right place for it . read more

The staff can be super rude but this is hands down the best ice cream chain. Way better than DQ. Been coming to this location for years and it never disappoints read more