EDIT - Within 10 minutes or so of this post being live, I get a phone call from Phillip... the…read moreowner of Garby. He apologized profusely and says that no one had informed him of this service issue. He said that he himself is going to go by my house this afternoon and pick up the piece. Apparently, this has identified a process failure within his company, and he promised to correct it so it doesn't repeat. Props to Phillip for taking ownership of the issue instead of handing it off to someone else to resolve. If he keeps his word and the piece gets picked up I wll come back and improve my rating . EDIT 2 - Phillip was true to his word and picked up the trunk before I returned home. As promised, I have increased my rating from a 2 to a 4 star. Originally I had planned to raise it to a 3 star if the trunkhad been collected, but in recognition of the fact that Phillip understands that talk is cheap but actions are putting your money where your mouth is, as he left a small token of apology at my door. Yelp wouldn't let me do 3.75 so I rounded up in recognition... nice save Phillip. ORIGINAL POST Trash and recycling go out on Sunday night for early Monday AM pickup. Everything out where it should be on the curb. Nothing blocking the view. Come home from work early on Monday and the trunk I put out is still there. Recycling gone, three bags of trash gone. Someone made a decision to not take this item. Couldn't have been because it was too big... 30"x18" maybe.. made of chipboard and covered in vinyl. I call their "customer service" (I use that term loosely) at about 2:45PM.. CS is open until 7p. They tell me nothing they can do, all of their people are gone for the day. OK, fine, please have someone pick it up tomorrow (Tuesday). Get home about 5PM on Tuesday and it's still there. Call Customer service - surprisingly no one answers (not really), leave a message. Fancy phone system texts me back on my cell "Sorry we missed your call, how can we help? " I reply back with the same message I left on the VM. Fast forward to Wednesday AM... text back from them with a picture from the truck with the piece in question circled, asking if this is it; I confirm it is. "Thanks, let me coordinate with the crew about picking it up." 1:20PM... text back like they are delivering good news... "The crew tells me they can pick it up tomorrow morning..." I should be ecstatic except that they are actually going to pick it up on my next regularly scheduled trash day.... So, no extra effort to correct their mistake. Apparently, it's acceptable to the good people at Garby to leave trash in front of a customer's house for three days, then make it sound like they are doing you a favor by collecting it on a normal trash day. "And we flagged your address to ensure this never happens again"... that and $5.25 will get me a grande latte at Starbucks.

I have been with Garby for more than a year. I never had no issue at all from Garby. Being me as…read morea senior citizen; the owner personally contact me time to time to know if there is any service issue; which I never had. Thank you Garby for giving me great service in general especially this winter!

Dropped off old electronics this morning at the Loudoun Recycling event in Aldie sponsored by…read moreSecuris. The experience was super smooth, clear signs directing traffic. Very organized, no wait time, all that volunteered were friendly and very efficient! We were in and out in less than 5 minutes. Highly recommend using Securis for safely disposing of electronics such laptops, computers, cell phones, tablets, etc.

We have been using Securis' recycling center for many years now. Doesn't matter if we bring a small…read moreload or large load of recyclables, Securis can handle it all. Highly, highly recommend!

As of October 1, 2019, Fairfax County no longer accepts glass in the curbside recycling program…read more Please consider reusing your glass containers or taking them to purple, glass-only recycling containers conveniently located throughout Fairfax County. This Purple Can is located in a parking lot the Sully District Governmental Center. The parking lot is clean and well lit. The parking lot is a bit confusing going the first time, but follow the arrows to the far end of the lot. It's very easy and convenient to recycle glass.

My church Salem Baptist Church had shredding service today from Patriot Shredding and they showed…read moreup before time and was prepared for the job. From start to finish they were very responsive and professional. Our bill was not accurate but thanks to Kenzai who quickly called his supervisor once i showed him the email quote they were quick to address it. A big THANK YOU to our destruction specialists Kenza & Miguel they were very helpful, professional and accommodating. It's service like this that makes us keep companies on our list to come back to and refer. We will be referring them to our other partnerships and my family & friends. Thanks again Patriot Shredding! Trustee Leake Salem Baptist Church

Patriot Shredding was FANTASTIC, But they got bought out by a Baltimore Company VRC. VRC does not…read morerespond to online service requests, and clearly does not want our business.

Please do not hire this company and run the other way, if you see their vehicles! They employ…read morereckless drivers that leave the scene of accidents they cause, with no regard to the persons or property damaged by their actions. As a military dependent and military spouse of 25 years it has been my experience that true vets help in a crisis, not flee. Hit and run drivers are the worse, but to have veteran employees who behave in such a matter is utterly disgraceful.

1 year update! So incredibly happy with Veteran Compost - they are reliable, consistent, and…read morecommunicate if there are changes. Thank you!

My husband and I had an excellent experience with It's Haul Good. We had an old two-piece sectional…read morecouch that we needed to remove down a lot of stairs with narrow turns in our town house. The two guys who came did a wonderful job - they were professional, quick, and very friendly. And it was done in under 20 minutes for a very reasonable price. I cannot recommend this company highly enough, and we will be using them in the future for sure!

Very reliable company with affordable rates. Came in and took a lot of things we no longer wanted…read moreand were efficient and professional.

I had Load-it-All remove the furniture out of an apartment and they were wonderful. They kept in…read morecontact with me as to any time changes and arrived when they said. The two men who came were quick and moved everything I asked. I would highly recommend them if you are looking for someone. Their price was great!

load it all did, Did an outstanding performance removing junk from my home. Arrived on time!!!,…read moreworked with precision and etc... I HIGHLY RECOMMEND THEM!!! A+++ from me!!!!

Carl and his team did a wonderful job. They showed up on time, got the banker boxes out of our…read morebasement, and shredded the material at the end of our driveway. They shredded 35 boxes of documents in about 35 minutes. It was amazing to watch how efficient they were. I definitely would use them again.

From the owner: Atlantic Shredding provides paper shredding and e-waste disposal to customers in the Washington,…read moreDC, Northern Virginia, and Maryland Capital Region area.

Excellent communication and outstanding service. The best junk hauling service we've ever worked…read morewith. Five stars easy - engage for business with confidence.

Seamless experience! We had a bunch of random pieces of furniture that were huge and super heavy…read moreand our home has a ton of stairs. So we thought we would give Junkluggers a try! Everyone I spoke with was so nice and professional, from the lady making the appointment for me, to the two guys who came to do the job! We will definitely be using them again!

Expert knowledge on market rates for junk removal and unmatched customer service. No AI either for…read morethose who care about that!

We contacted NoVa Junk one day ago to inquire about their junk/trash pickup services services and…read morecontracted with them to pick up debris (some very heavy) torn out from our bathroom remodel project. They were able to text us a price, which they honored off of pictures we sent to them. The men called 20 minutes before arriving and immediately went to work loading everything up within minutes without disturbing traffic in the neighborhood. They processed our CC which sent a receipt to our phone and we were done. Huge thanks to all who made this a painless process. We highly recommend their services.