Excellent customer service! Patriot Shredding provided us a great price, arrived on time, was…read morefriendly and was extremely helpful in helping us to host a neighborhood shredding event. There was no doubt that our information was being securely shredded and our neighbors could not have been happier. The event was scheduled for three hours and everyone was quickly and efficiently accommodated. We will definitely use them again! Highly recommended.

I dropped off my computer's hard drive for shredding! I was pleased to find a company that was able…read moreto handle metal shredding, and the process was super easy. They have a truck on Saturdays in Rockville that you drop off your items (can be paper or, in my case, metal), and the fee for the hard drive was only $10. Very fast and easy process.

EDIT - Within 10 minutes or so of this post being live, I get a phone call from Phillip... the…read moreowner of Garby. He apologized profusely and says that no one had informed him of this service issue. He said that he himself is going to go by my house this afternoon and pick up the piece. Apparently, this has identified a process failure within his company, and he promised to correct it so it doesn't repeat. Props to Phillip for taking ownership of the issue instead of handing it off to someone else to resolve. If he keeps his word and the piece gets picked up I wll come back and improve my rating . EDIT 2 - Phillip was true to his word and picked up the trunk before I returned home. As promised, I have increased my rating from a 2 to a 4 star. Originally I had planned to raise it to a 3 star if the trunkhad been collected, but in recognition of the fact that Phillip understands that talk is cheap but actions are putting your money where your mouth is, as he left a small token of apology at my door. Yelp wouldn't let me do 3.75 so I rounded up in recognition... nice save Phillip. ORIGINAL POST Trash and recycling go out on Sunday night for early Monday AM pickup. Everything out where it should be on the curb. Nothing blocking the view. Come home from work early on Monday and the trunk I put out is still there. Recycling gone, three bags of trash gone. Someone made a decision to not take this item. Couldn't have been because it was too big... 30"x18" maybe.. made of chipboard and covered in vinyl. I call their "customer service" (I use that term loosely) at about 2:45PM.. CS is open until 7p. They tell me nothing they can do, all of their people are gone for the day. OK, fine, please have someone pick it up tomorrow (Tuesday). Get home about 5PM on Tuesday and it's still there. Call Customer service - surprisingly no one answers (not really), leave a message. Fancy phone system texts me back on my cell "Sorry we missed your call, how can we help? " I reply back with the same message I left on the VM. Fast forward to Wednesday AM... text back from them with a picture from the truck with the piece in question circled, asking if this is it; I confirm it is. "Thanks, let me coordinate with the crew about picking it up." 1:20PM... text back like they are delivering good news... "The crew tells me they can pick it up tomorrow morning..." I should be ecstatic except that they are actually going to pick it up on my next regularly scheduled trash day.... So, no extra effort to correct their mistake. Apparently, it's acceptable to the good people at Garby to leave trash in front of a customer's house for three days, then make it sound like they are doing you a favor by collecting it on a normal trash day. "And we flagged your address to ensure this never happens again"... that and $5.25 will get me a grande latte at Starbucks.

I have been with Garby for more than a year. I never had no issue at all from Garby. Being me as…read morea senior citizen; the owner personally contact me time to time to know if there is any service issue; which I never had. Thank you Garby for giving me great service in general especially this winter!

It is impossible to get a hold of them. They already service my neighborhood so I reached out to…read moreschedule bulk trash pickup. No response. I was forced to pay someone else to do something this company should have been able to do

worst service EVER! Constantly saying pickups are complete when they don't show. Claiming trucks…read moreare breaking down so they don't have to do pickups. That's what you get when you pay your invoices regularly and expect decent service from a sub par company that doesn't care about customer service. Try to get out of your contract - it takes months and months to fight with them. DO NOT USE THIS COMPANY. And be very careful - they buy contracts from other trash companies and claim to inform you, but they don't. Apparently it's such a scam that people end up paying them out of frustration. And by the way - their customer service reps are so rude and inappropriate on the phone. It's disgraceful.

Great service under new management. Very professional, prompt and courteous. Cleaned and organized…read moremy garage. Can pull my car in. Everything in in it's place and hauled trash. Very pleased and HIGHLY recommend using this company.

DMV Cleanout Crew gave the best local estimate for removing a mattress at $65. I offered them three…read morepotential days to pick it up, and they opted for a Sunday. No one showed up during the 10-12 time slot on Sunday, but company owner Brooks returned my call promptly and attempted to negotiate with his driver. In the end, he drove out personally the following Tuesday to pick up the mattress. My impression is that this is a newer startup with some organizational hurdles, but worth giving them a chance.

Excellent!! I've been dealing with this establishment for more than 20 years. I have NEVER…read more encountered a problem. The staff and owners are kind and very courteous. Very business oriented and treat you like family. You're more than just a customer at this establishment.

I have been wanting to compost for a long time, as I love to cook and have a lot of food waste, but…read moreI'm not a gardener and so the work to do so myself didn't make any sense. I was so happy to find Compost Crew, which is not only such a reasonably-priced and easy service, but their customer service is absolutely top-notch. I've had bins stolen off the sidewalk--they've replaced them. I've had to cancel because of financial issues, they've been willing to let me keep the materials for when I can resume, and I have every intention of doing so! I honestly wish I could work with them in some way, they seem to have a really ethical and empowered approach to everything they do!

They do a great job of picking up the compost most of the time. However, sometimes they make…read morebonehead decisions which leave their customers in the lurch. For example, this year they decided to deal with Thanksgiving they would skip all their Wednesday customers until the following week. This left those of us who have our compost picked up on Wednesday with a full bucket of compost right before we went into the Thanksgiving holiday the very next day with large family gatherings. So now we have an entire weeks worth of compost in our bucket plus the compost from a large family gathering plus, we have to wait a week while we fill up our bucket before it ever gets picked up. I don't know what genius came up with that idea but it definitely does not show management's ability to walk a mile in their customer shoes.

recently attended the Arlington Environmental Collection and Recycling Event (E-Care) on October 5,…read moreand I couldn't be more pleased with the experience! It was the perfect opportunity to declutter my home. I was able to safely dispose of old electronics, paint, fire extinguishers, and even a large pipe filled with old magazines. A huge shoutout to Securis Company for their incredible service! They made it easy for Arlington residents to recycle old IT equipment that had been piling up in my garage and basement. Their team was friendly and efficient, ensuring that everything was handled responsibly. Thanks to this event, my home feels clean and clutter-free. It's wonderful to see such a fantastic initiative that supports our community while promoting environmental sustainability. I highly recommend attending the next E-Care event if you have items that need to be disposed of properly! Thank you, Arlington and Securis, for making this happen! Don't share sensitive info. Chats may be reviewed and used to train our models. Learn more

I attended the recycle event for my county and was in and out of the event in 5 min. Every thing…read morewas well organized and the people were very friendly.