The people who work here are very helpful and kind. The rates are reasonable. The other customers…read moreare polite and keep to themselves. The signs to access the dump could be a little clearer on the side street to the entrance. Helpful hint: all cars pass through the weigh in ramp. The person at the booth will help you figure out where to go and what to be charged based on what you bring to the landfill. The facilities are pretty neat and it's well organized.

Signs, signs, nowhere are signs. Ladyfriend and I took some stuff - electronics and an old DirecTV…read moredish - to recycling drop off and on the plus side the staff was uniformly helpful and friendly. But it was a total mystery what to do when we got there. We'd looked at the website in advance, but that was little help. We showed up and there was a long line of trucks slowly inching forward. So we got in line. Maybe 15 minutes, we get up to the scale to be told we don't need to wait in this line, just go over there (points). I mean, it's neato to know the VW Golf weighs about 3,000 lbs. But signage saying 'got just a small amount of residential stuff? Go this way' woulda been perfect. Once we got to the right place at the complex, the masked attendant pointed us right where we needed to go and the layout then made sense. We will be back as we've got a bunch of bricks to get rid of. And next time no such noob errors.

It's easy to drop your recycling here, especially glass that cannot be taken by the local waste…read moremanagement companies.

Cyndy's Bottom Line: A well orchestrated recycling event put on by the City of Falls Church…read more The event was well planned and organized. There were separate drive in lanes depending on what you were recycling. We stopped in to shred tons of old files/documents and old electronics with adapters/cords and to donate eyeglasses. What an pleasant experience! Thank you very much to the employees of the City of Falls Church Public Works!

Glad this service is available in my city of Alexandria... quick and easy drop off, limited weekday…read moreand weekend hours. Monday 7:30am to 3:30pm, and Saturday 7:30am to 3:30pm

Ive been here a few times over the past few years, primarily hauling metals from my moms house and…read moreother metals to recycle. If she wasn't with me to provide directions - what to do, where to go etc, it is a little intimidating but everyone Ive run across has been helpful and nice when Ive asked. Today we dropped off aluminum and steel but did find out theres a separate area for cables/cords, for future reference. I cant speak to pricing as this is the only recycling/metal scrap yard Ive been to but more than happy to go next time I need to. Dont forget your hard hat!

Excellent customer service. Very easy and quick. They'll take anything metal and recycle it.read more

EDIT - Within 10 minutes or so of this post being live, I get a phone call from Phillip... the…read moreowner of Garby. He apologized profusely and says that no one had informed him of this service issue. He said that he himself is going to go by my house this afternoon and pick up the piece. Apparently, this has identified a process failure within his company, and he promised to correct it so it doesn't repeat. Props to Phillip for taking ownership of the issue instead of handing it off to someone else to resolve. If he keeps his word and the piece gets picked up I wll come back and improve my rating . EDIT 2 - Phillip was true to his word and picked up the trunk before I returned home. As promised, I have increased my rating from a 2 to a 4 star. Originally I had planned to raise it to a 3 star if the trunkhad been collected, but in recognition of the fact that Phillip understands that talk is cheap but actions are putting your money where your mouth is, as he left a small token of apology at my door. Yelp wouldn't let me do 3.75 so I rounded up in recognition... nice save Phillip. ORIGINAL POST Trash and recycling go out on Sunday night for early Monday AM pickup. Everything out where it should be on the curb. Nothing blocking the view. Come home from work early on Monday and the trunk I put out is still there. Recycling gone, three bags of trash gone. Someone made a decision to not take this item. Couldn't have been because it was too big... 30"x18" maybe.. made of chipboard and covered in vinyl. I call their "customer service" (I use that term loosely) at about 2:45PM.. CS is open until 7p. They tell me nothing they can do, all of their people are gone for the day. OK, fine, please have someone pick it up tomorrow (Tuesday). Get home about 5PM on Tuesday and it's still there. Call Customer service - surprisingly no one answers (not really), leave a message. Fancy phone system texts me back on my cell "Sorry we missed your call, how can we help? " I reply back with the same message I left on the VM. Fast forward to Wednesday AM... text back from them with a picture from the truck with the piece in question circled, asking if this is it; I confirm it is. "Thanks, let me coordinate with the crew about picking it up." 1:20PM... text back like they are delivering good news... "The crew tells me they can pick it up tomorrow morning..." I should be ecstatic except that they are actually going to pick it up on my next regularly scheduled trash day.... So, no extra effort to correct their mistake. Apparently, it's acceptable to the good people at Garby to leave trash in front of a customer's house for three days, then make it sound like they are doing you a favor by collecting it on a normal trash day. "And we flagged your address to ensure this never happens again"... that and $5.25 will get me a grande latte at Starbucks.

I have been with Garby for more than a year. I never had no issue at all from Garby. Being me as…read morea senior citizen; the owner personally contact me time to time to know if there is any service issue; which I never had. Thank you Garby for giving me great service in general especially this winter!

Excellent customer service! Patriot Shredding provided us a great price, arrived on time, was…read morefriendly and was extremely helpful in helping us to host a neighborhood shredding event. There was no doubt that our information was being securely shredded and our neighbors could not have been happier. The event was scheduled for three hours and everyone was quickly and efficiently accommodated. We will definitely use them again! Highly recommended.

I dropped off my computer's hard drive for shredding! I was pleased to find a company that was able…read moreto handle metal shredding, and the process was super easy. They have a truck on Saturdays in Rockville that you drop off your items (can be paper or, in my case, metal), and the fee for the hard drive was only $10. Very fast and easy process.

Do not do business with this company. They cannot be trusted. They lost their contract in our…read moreneighborhood and acted like petulant little babies. They came in and picked up their bins before the contract ended leaving a whole community hostage. Horrible business people.

After moving to a new neighborhood, I needed trash service. I walk my dog regularly and see Bates…read moretrash receptacles all over the neighborhood, so I know they service the area otherwise why would I have contacted them? I called the office and was told they don't answer pricing questions over the phone and I needed to submit the online form, which I did. It took days for them to respond and tell me they needed to check my area to see if they provide service. 0/10. Terrible customer service, went with another company that actually responded with in an hour.