My water heater suddenly broke. I called Shawn's plumbing. He came out that day to assess the…read moresituation. He was back the next morning at 10 AM with a new water heater. Installed everything by 1 PM. I had a shower by 130. Less than 24 hours later I was all set. Very competitive pricing. My basement was not easy to get in through the bulkhead and he managed to get everything in Shawn was professional, courteous, reasonable prices. I definitely recommend.

Shawn was great! Prompt, efficient and knew what he was doing! I would definitely recommend him!…read moreThank you!

The office mgr (June) sent Roberto out the same day to look at my first floor toilet! Roberto was…read morereally great, he utilized an auger which cleared a paper blockage. I received an approximate estimate by phone, which was precisely what I was charged! Another referral by Yelp! (ER Plumbing) was totally ridiculous and given to me without ANY facts or attempt to even "troubleshoot" a problem! I was presented with TWO Estimates; $2,021.00 OR $1,472.00 to "clear the main sewer line backing up into toilet" I would NEVER recommend ER Plumbing, this was a clear Rip-off.....beware!

following up on my previous review where I paid $800+ for a kitchen faucet and sink P trap install…read more I'm convinced they were hoping for another chunk of my money by intentionally ignoring a very bad shutoff hoping I would have them back to replace it. I would never let them past my threshold.

Very unprofessional company. Rude sales person. In 40+ years this is only the 2nd bad review I've…read moreever written. I highly recommend not using this company.

Great company and service!…read more Jose R came out today to perform yearly maintenance on our furnace and was extremely professional and knowledgeable. He explained and showed me how important yearly cleaning was for the system. Jose is a wealth of knowledge and went out of his way to explain what he was doing - he is a asset to the company. From the start Taylor was great explaining prices and getting me on the schedule. Its nice to have a great services at a reasonable price - keep up the good work! Thanks!

We contacted Revise through Mass Save. Matt Gill, home energy advisor, came in for the original…read moreenergy audit. Matt called us prior to his visit with expected ETA and was on time. He completed the audit and went over all of his findings thoroughly. He explained the improvements our home needed to be more energy efficient as well as programs that we might be eligible for (interest free loans, no cost updates and general tips to improve energy efficiency.) The next step was to get our attic more insulation and our bathroom exhaust. Younes and Hector arrived at our home as scheduled for the improvements (again ETA was communicated and they were precisely on time.) They were professional and respectful; Younes and Hector communicated every step they were doing while making sure that they kept their work station clean (they left without leaving a trace. When I need help with cooling or heating issues, Revise will be the first one I contact!

Placed Oder months ago and unable to get any help. I purchased a few items two have not showed up…read moreand I returned one and never received any type of credit or response. Horrible customer service.

Extremely professional- very informative-kept me apprised of everything I needed to know-punctual…read moreReally nice guy Ray showed up and was just great explaining everything to me and helping me make my heat pump work better for me. Finally, a great experience with a service technician-it's rare these days!!

We had Morris Plumbing install a split AC unit. They were fantastic. From their response on the…read moreinitial phone call to the rep's visit and recommendations, they were extremely responsive. Chris arrived on time (a big plus for me). He gave us excellent advice, a true expert. They coordinated installation at my convenience. Manny and Dan installed the units -again - arrived on-time. They said 7AM - and they were unpacking their equipment by 6:55. Both of them were so nice and friendly. Their work was clean and even suggested wrapping the units since the hardwood floors were going to be refinished the next day. Excellent idea! saved us a lot of headache if all that dust got in the units. Would DEFINITELY CALL THEM AGAIN!!!!

I am shocked to read all the negative reviews…read more... Three and a half weeks ago my wife went into labor at the exact same time our furnace from 1955 decided to finally call it quits (I had had someone the week before breath temporary life into it so I knew this was the final goodbye). It was a Sunday at around 8AM and I called probably 15 different HVAC companies around Somerville to see if someone could come and replace our furnace within 48 hours (it being January, us returning home with a newborn...). These guys sent a team and had a brand new furnace in by 2:00PM that Tuesday - about an hour before we got back from the hospital. They were cheaper than another quote I had received and the crew that showed up to do the install could not have been more sympathetic, kind or efficient. I have been basking in the warmth of our new heat throughout the past month of sleepless nights and I cannot say enough good things about these folks. I'm going to have our second units furnace also replaced this summer as well. Thank you thank you for bailing me out and doing an awesome job when I was literally out of options. Cannot tell you enough how happy I am!

Everything service dept just lies. Installation was bad from the start going on years still…read morewaiting on resolution Many many complaints filed.

I am a new customer and found them to be an amazing company. Excellent customer service with great…read morecommunication skills. I was dealing with "Thermoil in Belmont, MA" and got zero answers from them with back and forth nonsense about an electric water heater that I needed replaced. So after a few months of nothing from "Thermoil", I texted 128 Plumbing in Wakefield on a Sunday, got a response and had an appointment for the beginning of the week. They had a person come over to look at the work I needed done and the next day they had "Tony and Santos" come over for the installation of a new electric water heater. They have great service plans for their customers, giving you the top products offered in the field for your piece of mind on longevity and durability. You know who you are dealing with when someone comes over to work in your house with company vehicles. Not someone in a beat up personal vehicle that looks like they are having issues. If there were more star ratings I could give for 128 Plumbing it would be a 100% star rating. Charlie Boyd Chelsea, MA

Quick service and the technician was prompt. Price was on par with other competitors but I feel the…read moreservice was above and beyond.

Downgrading to two stars. I still stand by the initial review (hence the second star) - Hiram did…read morerespond promptly when we were somewhat desperate and cobbled something together that seemed to work. Until it didn't. A few months after the install, all units stopped working after a storm. After months of back-and-forth, he finally realized -- through trial and error - that the boards of all units are fried and need to be replaced. His best guess? "Your condenser probably got hit by lightning" (condenser is on the roof, but we have a lightning rod; there's been no indication otherwise that the building got hit by lightning). A few weeks pass by, some more rain, same thing happens again. Replace all the boards again. "Your condenser keeps getting hit by lightning". A few more weeks, same thing again. By this point a year has passed after the install and we have spent most of that year with our $30,000 mini splits completely non-functional. It's also pretty clear that it's an issue with the install and nothing to do with imaginary lighting. Then Hiram has the audacity to inform us that our one-year contract has expired and now we have to start paying him for repairs, even though this issue started while we were still under contract and has persisted for months because Hiram has simply been unable to fix it. At this point, I was willing to just move on and hire a more competent contractor to fix the issue. That's when we started having other contractors look at the system and realized what a horrendous job Hiram had done. Most egregiously, the wiring had been done incorrectly, creating a huge FIRE HAZARD and potentially exposing our entire household and our neighbors to significant PROPERTY DAMAGE and potentially loss of life. See attached screenshot from assessment. In addition, there have been numerous other issues with the install: - Water repeatedly leaking from the heat pumps into our house when it rains - Exposed lines - Condenser freely standing on the roof, not affixed to anything - Slopily taped line set covers - Sloppily installed water pumps - Overall poor craftsmanship See attached images. We are currently addressing the issues one by one with multiple contractors. To be clear, WE ARE STILL WITHOUT A/C TWO YEARS AFTER THE INSTALL. We only really had it working for ~6 months. Unclear if it's even salvageable. In hindsight, there were also multiple red flags that we overlooked in the beginning, but should have given us pause: - Hiram did not know that Fujitsu is Japanese. How can you not know the country of origin of your main supplier? - He drilled through brick in our apartment without any precautions, filling our entire house with brick dust. He had no idea it's hazardous to breathe in, he didn't even put a mask on himself. Our entire condo was covered in brick dust. We had a 1-year-old kid at the time. - He did not clean up properly after himself, our son ended up with a glass shard in his foot Overall, I would not recommend Hiram's services to anyone. He is polite and responsive, but when push comes to shove, his work is not just poor quality, but outright dangerous. Hiram, before you post some sob response like "I'm just trying to feed my family man", consider this - you put my family, and my neighbors' families at risk because of your incompetence. And you ultimately refused to take responsibility. You should be ashamed of your work and of your character. (Responding to Hiram's response) -- there were no "stories", I was just trying to help you figure out what could be causing this. Yes, you definitely blamed lightning multiple times. I had multiple contractors take a look at it and say the same things. This is not "Mother Nature". This is just a plain bad job.

Thanks god I did not move forward with this guy! It was going to be an unnecessary rip off ‍. After…read morereceiving that response openly confirming that they are 65% more expensive than any other competitor and after reading the poor lady's review on Yelp : "Bb.H", of course I preferred to take my chances with other HVAC technicians with better perspectives and reviews. Thanks "Bb.H" and Thanks Yelp!!