The company does excellent work because of several key lifetime craftsman that work for them. They take care of their workers like they take care of their clients creating an excellent finish product. I don't think you could do better than Carter's carpets. read more

They came in and measured our downstairs and got the job done within the week. The workers were polite and cleaned up after themselves. They got the job done in one day. The floors are beautiful and for a good deal. The family who owns the company is very involved. We met father, mother and son. They took care of us. read more

My only regret is we didn't contact Carter's Flooring sooner to have new carpet installed. We are loving our new carpet and highly recommend Careter's Flooring! Triss and Jim were great to work with, and the installers, Juan and Javier were fantastic and very accommodating! We purchased our carpet from ProSource Wholesale in Concord, which was a recommendation from Carter's Flooring, which was also a positive experience. Overall, we are very satisfied with the quality of the carpet and the installation process! read more

Loving our new carpet and kitchen laminate! They were easy to work with, stretched to work on our timetable, a good value, and we got great selection advice. Juan and team did a fantastic install and had good attention to detail and made sure we were happy. I would definitely use them again. read more

We have been planning for a carpet replacement for a long time, and are so glad Carter's was on the job. We love the carpet that is REALLY designed for pets, and was also installed new baseboards throughout the house. Both were installed with great care, attention to detail and look great! The team was friendly, professional and highly-skilled (They even fixed a problem left behind from a previous contractor that was a great improvement.) Well done! read more

They we're very helpful in answering all the questions we had and stirred Us in the right directions the process of remodeling made it very simple and easy. Was able to get the materials I needed, Great service. read more

Carter's Flooring turned our house back into a home following a major pipe leak. The work done was meticulous and expertly finished. We had both laminate and carpeting installed throughout the whole house and are extremely pleased with the results. The job was done very efficiently and any last minute requests or changes on our end were met with a "can do" attitude. I highly recommend Carter's Flooring. read more

Carters did an amazing job on our new carpeting. The owner knows so much about carpeting and gave us excellent suggestions as we made our decisions. The carpet layers were fantastic and did a beautiful job matching the carpet in each room. We are beyond thrilled with their help and work. I strongly suggest using them for your flooring needs. read more

O. m. g!!!! this company was amazing!!!!! They were so professional and great to work with. My carpet is beautiful!! I would recommend them to anyone needing new flooring!!! Jim, the owner was so helpful. He knows more about any type of flooring than anyone I've ever met!!! thank you so much to Carters Carpets and flooring. They are the greatest!!! read more

Carter's did a great job with our carpet installation. They came by in the time they said they would ( honestly when does that actually happen in life), and finished before 5 ( like they said they would). It's been a little over 3 months, and we can't be happier with everything. Each employee that we dealt with from Triss to the friendly installers were very courteous and helped me understand exactly what was needed without making me feel like I was stupid or getting swindled. read more

I want to thank Carters Carpets for doing an amazing job laying our new laminate floors throughout our house. The crew are experts in what they do and it shows in the finished job! The crew was on time, wore masks, and were friendly and professional. We will call them again for any of our flooring jobs and recommend them highly. read more

Carter's Flooring was wonderful. Their team did a terrific job. Jim and Triss were delightful. Alejandro and his team worked incredibly hard to install the carpets quickly and professionally. And, all of this for a very competitive price. read more

Over the years, we have had carpeting installed several times in our home. Our experience with Carter Carpets was by far the best. Liam came out to prepare a quote. He arrived on time, walked the job, asked the appropriate questions and followed up promptly with a written estimate. Our project was scheduled and Alejandro and his brother arrived looking professional, energetic and ready to tackle the project. They were true tradesman displaying their skills in carpet installation, and very carefully handled all of our furniture. They had the best "can do" attitude regardless of the challenge at hand. Our king size bed in the master bedroom, with a large built in bookcase has always created a real challenge, but not for these two, they just handled it! Having owned a business in the past, we know how valuable good employees are and that they are a true reflection of the ownership of the company. Triss and Jim, you have built a great business based on treating employees like family and providing a quality product at a very competitive price. You are a real asset to our community! Thank you for a job well done! read more

Working with Jim and Triss on a number of projects in our home was the smartest decision we made. Carter's is a first class company run by first class people. Their installers Jesus and Alejandro do a fantastic job installing both carpet and new flooring. No stress or pressure on the product we decided on, or the timing to do the job. They installed the new flooring and carpets quickly, even with 13 wrapped stairs. We will use them again in the near future. read more

We used Carter's (a friend's recommendation) for one floor as well as our terrazzo stairs we needed to cover to keep our little ones' teeth intact. We had several of the big shops (Home Depot, Lowe's, Abbey) look at our stairs, only to say it was an impossible job. Carter's was able to pull it off beautifully. We also had a minor communication issue on whether a closet was to be carpeted, and they split the difference with us and resolved it right away. I'd highly recommend them - they've been in the carpet business for years and really know what they're doing, and they are lovely to work with. read more

Very professional, on-time, and courteous. Came back and fixed a bump that appeared after we moved our sofa back onto the carpet as well.

My wife and I wanted to go with a family business and support the mom and pop stores in our area rather than Home Depot to install our carpet. So glad we did and found Carter's Flooring. Triss was great and soo easy to work with. She found us exactly what we wanted at a great price and was able to have Jesus install our carpet the day after Christmas!. Oh and Jesus was wonderful too and did a great job! We will definitely be doing business again with Triss and Jim when it's time to install new flooring in our condo. So, Thank you again Jim and Triss!. read more

We were so fortunate to have Carter's Flooring do our carpet and plank floor in our kitchen! Truly, from the first meeting at their office to the day the flooring was completed; it all went like clockwork! Jim came to measure the house and arrived on time and was very thorough. Triss had me come to select carpet and kitchen flooring that very day. We received an estimate and got started on it right away. The carpet had to be ordered and Triss handled the ordering so efficiently. The day of installation also went smoothly and professionally. We love our carpet and kitchen floor! It's the nicest we've ever had and we thank Carter's Flooring for helping us make our home our palace! Don't go anywhere but to Carter's Flooring. You won't be disappointed! read more

The experience with Carter's Flooring was just as good as it gets. They were prompt, professional, and worked with us on all our quirks and problems. They carpeted our 6 bedroom home. The prices were competitive and the workmanship top notch. read more

I give my highest praise for Carter's Carpet Service. They were professional and finished the job on time with the highest quality. Our living room carpet is gorgeous and just what I wanted. read more

I use Carter's Carpet Service for all of my flooring needs. We have used them to install carpet, make custom area rugs that are to my specific dimensions, and to put in wood floors when we remodeled my son's house. Because of their years of experience, combined with knowledgeable owners and staff, they are able to give informed advice about any flooring challenges. I have always found them courteous and willing to work with my vision. In my opinion, it is always better to work with a private company rather than a big box store where everything is impersonal and the quality is mediocre. I won't go anywhere else than Carter's! read more

Personal, knowledgeable and great to work with. It was my first time picking carpet (a daunting task!) and Triss held my hand from start to finish. She helped me pick out the ideal carpet and came back after the install to do minor touch ups to make everything perfect. Most notably the installers at Carters Flooring were able to update my 1964 concrete indoor floating staircase by encasing them in beautiful carpet - super labor intensive as each stair had to be individually wrapped. No more dangerous corners for my little ones and I am thrilled how everything turned out! Two thumbs up! read more

Can't say enough great things about Carter's. We had them install wall-to-wall carpeting on one floor of our Oakland home. We were so pleased that we asked them back a few months later to carpet another floor as well as stairs. So, now having worked with Carter's twice, I can confidently highly recommend them. The work is meticulous, affordable and timely. They were easy to work with from planning/choosing carpet, to purchasing the carpet, to installation and follow-up. The installation was quick yet thorough and the workmanship was excellent quality. The installers were careful and respectful of our home right down to the clean-up after the installation. The owners have decades of experience in this industry and are true professionals. Overall, a top-notch company. read more