Carpet One installers did an excellent job! All edges put down correctly, grain of the rug is the same direction as the flooring that they also put in. The three guys were professional and very nice folk. The baseboards had no gaps at the end of the runs. Miters were perfect too! Everything about Carpet One was great! I highly recommend this Concord company! You will have an excellent experience with them! read more

This store was referred to me by Statefarm. Phil came out and checked our condo and took the time to explain everything to us. Once our insurance gave us the go ahead we went down to the store and picked out a nice vinyl 12x24 tile that looks like marble. We absolutely love it. Jeff does amazing work. We couldn't be more happy with how it turned out. Thank you Phil & Jeff. read more

See all

We were pleased with the entire experience and outcome of new flooring. Would highly recommend.

I had an amazing experience with this store. I called to let them know I had a flooring problem. I did not buy my floor through them but my daughter had used them multiple times for two different homes. I knew their customer service was good but I didn't realize how good until I made the call. I spoke with someone who told me the owner would call me back. I received a call within the hour. The owner Phil, wanted to see the floor. When I told him where I live, he told me he'd be in my area later that day for a personal matter but was willing to stop by to check out the problem. He showed up exactly when he said he would. We talked over the issue and he got back to me the next day with the information I needed to move forward. I call that A+++ service. I highly recommend this store if you have any flooring needs. They are great! read more

The owner personally helped me pick out my flooring. The flooring is LVP yet looks like travertine marble. It totally matches my existing cultured marble. Jeff the installer is a superstar! It's a perfect installation including the baseboards. I'm selling my house and my realtor is very impressed. Don't even think of going anywhere else! read more

See all

I wanted to redo the floors upstairs in our house since we moved in a few years ago but procrastinated because the project felt overwhelming. Carpet One made is so easy that I wish I hadn't waited. They were super professional every step of the way and we could not be happier with the end result. read more

When we decided to have our Living Room and Family Room carpets replaced we started at Home Depot. The staff was helpful and gave us estimates based on the carpets we selected. Then we went to Carpet One and met with Phil. He came out to our house to help select colors and carpet types appropriate for our style. He ordered sample squares to help us choose. While the customer service provided at the big box store was fine, it didn't come close to all the help and reassurance we received from Carpet One. The old carpet was removed and new carpet installed efficiently. The carpet came with some "buyer's remorse" guarantees that helped put us at ease. There are also stain removal guarantees that makes me sure that we will enjoy our purchase for years to come. While it may have cost a bit more to purchase from Carpet One than the big box store it wouldn't be a fair comparison. The help that Phil provided in making this large purchase and the many warranties provided, made our decision to go with Carpet One very easy. read more

Carpet One Floor & Home - Living Room. - Carpeting Near Me - Concord, California

These guys came through a referral from State Farm after I needed to replace my bathroom floor to discovery of massive dry rot Tile selected is a massive upgrade and the install read more

This is the second time I had my flooring put in by carpet one in concord . Phil the owner is hands on and make sure you are fully satisfied with the flooring . He guides you and assists you to make the right decision. He is very informed about pro and cons of all the products . Excellent service highly recommend this store in concord . Phil the owner assisted us all the way till the flooring was installed . I highly recommend this store for personalized service . Rk read more

Had a wonderful experience with Phil and his crew at Carpet One. We were looking for a dense carpet and Phil spent a lot of time helping us find the perfect combination of carpet for our 4 bedrooms, living room, and dining room. I was very worried about our heavy furniture and piano. Phil came to the house, measured everything, and surveyed the furniture. No problem! Wanted black carpet to frame lighter carpet in the dining room. No problem! Jesus was the chief installer. He was very pleasant, a hard worker, and a master of his craft. Jeff was the other installer. He complemented the team and did an excellent job as well. We are very pleased with the product as well as the installation. read more

Carpet One Floor & Home - Had black carpet frame lighter carpet. - Carpeting Near Me - Concord, California

Carpet One in Concord installed luxury tile in my laundry room in my home in Antioch, CA. The work was fast and it was prefect. The installer Jeff was awesome and the owner/manager (Phil) was super helpful and informative. These guys do a great job! Highly recommend! https://www.carpet1concord.com/ Ask for Phil Phil Meyer Carpet One Floor and Home 925 609-8899 Direct line office 925 260-9916 Cell read more

Carpet One in Concord with Owner Phil Mayer is by far the best choice the Wife and I have ever made to have our Hardwood Floor removed and a new one installed. I felt I was in good hands after meeting and talking with Phil about our needs. His crew is top notch and very professional. The job started as planned and finished as scheduled. The Wife and I are very pleased with the work Phil has done for us. I highly recommend His store for any flooring job that you might have. Our Hardwood floor in the kitchen looks great! Thanks Phil and crew. Walt G. read more

Carpet One was a fantastic experience. The company was referred to me by State Farm Insurance after our refrigerator leaked and ruined our kitchen. When we contacted Carpet One, Phil Meyers responded promptly and came to the house to survey the work site and take measurements. Phil's response was a lot faster than the contractor State Farm recommended to repair the rest of the kitchen. My family met with Phil at the showroom. Phil was patient and discussed the advantages and disadvantages of the different flooring materials available. We selected a nice LVP and decided to have more flooring installed in the adjacent dining room. Eleven months passed before the kitchen contractor could get our kitchen put back together. Once that was done Phil put us on his schedule and walked us through the process. We were so pleased with the customer service that we decided to have new flooring installed in most of the rest of our house. The floor installer who worked on our house did an amazing job. There were issues that required a lot of work, and they were resolved. I especially appreciate the communications between the floor installer and Phil to resolve the issues. The installation was completed on schedule and was neatly done. I highly recommend Carpet One if you have flooring needs. Phil is a good listener and willing to inform his customers about his products. My family got the distinct impression that Carpet One wanted us to be satisfied customers and appreciated our business. read more

Phil at Carpet One was great to work with! We are renovating our main bedroom and I was trying to locate the same wood floor that had been installed in other parts of our house several years ago. Phil tracked it down for me, (and was so impressed with the product line that he's decided to start carrying it in his store!). Phil was very communicative and was easy to work with. I would highly recommend Carpet One and the excellent customer care they give! read more

Phil was a lifesaver ! I have been searching for a place to sell me a small amount of carpet padding and no where had that to offer. I gave Phil a call at Carpet one and without any hesitation he said he would help and gave me the perfect padding I needed! Such an awesome place to shop, highly recommend giving him your business ! read more

Update to my earlier review. After Jesus finished my stairs, I wish to change my review to 5 stars. read more

Carpet One Floor & Home recently install flooring in a new construction ADU space for me. Phil helped me to select a product based on my needs, which included durability (in a rental space) as well as budget. He was efficient and professional at the measure and discussed the need to address some concerns in preparing the existing slab floor. The price he gave me was reasonable, and the install was scheduled. This was a two day job for Jeff, the installer, and he was also professional, tidy, and communicative. All in all, I'm completely pleased with the experience and I look forward to contacting them again when I'm ready to do some work in my own house. read more

My entire house flooring and baseboard were taken care of here. From start to Finish Phil was by my side making sure I was happy with the new floors i recently had installed. Phil and his crew made it so easy. I can't believe how Jeff managed to lay the floor and baseboards beautifully in a way where I have no thresholds. They met all of my conditions based simply on listening to my needs. I am very satisfied with my purchase and even financed it with zero interest for a year. - read more

Worked with them and it was a dream!! Got someone to come out and review our house- Carpet+Hardwood. Very professional- on time- and knew what they were doing. Would recommend them for anyone looking at new floors. Had hardwood and also carpet and both look amazing. Thanks!!!! read more

I went in today to look at samples to select for a house in Sonoma county that is going to be installed with new carpet by the Santa Rosa Carpet One location. Even though the stores are independently owned and Phil, the owner, wasn't getting any business directly from me, he bent over backwards to help me out and spent a ton of time talking with me. He even did some coordinating with me with the Santa Rosa store which was above and beyond what was called for. I wish I could have given him my business directly and will do so in the future. read more

Carpet One in Concord did it again. They delivered quality service with exceptional craftsmanship and amazing management. After having the worse tile installation imaginable, Carpet one came through delivering a most amazing job on my hardwood flooring. I just wish that I had them do my kitchen tile flooring instead of who I chose. Phil is the most patient guy; and believe me, I put him to the test because I was very upset after the dirty and unprofessional tile installation in out kitchen. I was kind of over demanding. But he was patient and kind. Ethan Allen completed Carpet Ones background for a beautiful new interior. Feel free to drop by and take a look. Ask Phil for my contact info. All My Best, Jana, Business Psychologist/ MFT. read more

We had a fire sprinkler go off randomly in our home and had to go through insurance to get them done. We weren't able to match the floor so had to choose a new one and I am extremely satisfied with them. Jeff is a power house as he did all the work himself and was just as sweet and helpful as anyone could ask. Phil came out and reassured us that they would take care of us and get us a great floor for our needs and they did. We plan to use them for the upstairs once we decide what we have planned for the floors. Thank you guys for making this as painless as possible read more

10/8 final update: after many emails, hemming & hawing (love that expression) & lots of excuses they FINALLY sent us our check. "on the way" was a complete lie. it was being held hostage because of my Yelp review. nice. UPDATE: it's 2 months after the job ended & they still have not sent us $400 owed to us. we have been told several times that "the check is on the way" --------------- first have to say, the work we had done by Carpet One was through an insurance claim, not sure if/how that affects their work quality or customer service??? they redid the flooring throughout our house: vinyl in the kitchen & laundry room, carpet in one small room, and hardwood (some replacement, but mostly resanding & refinishing) for the rest of the floor we were on a VERY tight schedule, juggling multiple contractors/vendors. we were up front with our "drop dead" dates & Carpet One pretty much ignored them. they brought in workers to do the kitchen & laundry room before we were ready (we had packers/movers there), then the hardwood took longer then they told us & the carpet was also done late (when we already had painters there). the delays in the work threw off everything & we were left scrambling to reschedule the painters, movers.... and my husband even had to MISS OUR FAMILY VACATION. Ryan was responsive in the beginning--he came by our house to show us samples, was very reassuring when my hubby was freaking out about the multiple vendors & processes-- he was obviously in sales mode-- but once he got the insurance money (mid-job), he ignored multiple calls & emails. we had a portion of the insurance money come to us that we had to turn around & pay to Carpet One- he HOUNDED us for that check, even though the work had not been completed. although we really appreciate that Carpet One was willing to work with us to include replacing carpeting in the study & an upgrade to our baseboards (they pretty much INSISTED on the better baseboards) by downgrading some other elements to stay within budget, they then wanted to be cheap about finishing the baseboards. they did not want to do any prep work before painting- there were gaps where caulking should have been done, obvious nail holes & shoddy patch/spot painting. If we had known they were going to do the work half-assed, we would have just stuck with our old baseboards. for the carpeted room, they put carpet in the closet (where they had been none before) which made it impossible to open a cabinet inside. we had to take time off work AGAIN to schedule YET ANOTHER visit so they could fix it. in the kitchen, there was an area where the vinyl was bubbling from day one. we were were assured that the bubbling would go away & if it did not, they would come by to fix it, no problem. we gave it some time to settle & the bubble just kept getting bigger. we called Ryan several times- he kept saying things like "oh, I called the vinyl guy, but I have not heard back" & "I'll get back to you tomorrow" EMPTY PROMISES. my husband finally got the number of the vinyl guy & called him directly-- it took 2 calls over 3 days & the floor was repaired. huh. they also left a bunch of materials behind that we had to dispose of ourselves. to be fair, the vinyl, carpet & wood floors do look good. but at what cost? Phil, the owner, personally called to try to "make it right"- but the bottom line is the work was not done right the first time, nor was it done in the promised time frame. it was a straightforward job, nothing unusual came up... so I am not sure why this turned into such an ordeal! read more

in 2012, I had my flooring replaced through Farmers Insurance and Carpet One was recommended by Farmers...the installation was great. However, fast forward to 2015 where the laminate in the kitchen was destroyed by a leak in the waterline of my refrigerator, and once again the flooring has to be replaced. I call Phil from Carpet One to inquire about his firm replacing the laminate, or installing ceramic tile in the kitchen. Phil came out in early September and measured the kitchen area and stated he would be unable to match the existing laminate, and would give me an estimate to submit to the insurance company. This has been two months next week, and no estimate. I have called no less than 3 times to inquire about the estimates and each time I was told, "I am behind on writing estimates, give me another week"; and still no return calls and no estimates. I would have better respect if I was told that he isn't interested in performing the work rather than continue to give me false promises. Now it's been two months and it has shown me that Carpet One is unreliable and this is poor customer service. The flooring debacle in 2012, ended with my family being out of our home for Christmas, and I don't want a repeat of that episode so I am moving on. I wouldn't recommend this firm if you want work done in a timely manner. Phil and Carpet One doesn't have to worry about my business! read more

I'd work with Phil and his installation team again in a heartbeat. It was incredibly helpful that Phil visited our home to experience our style so he could make a recommendation on the type of carpet (and padding) needed to update our home. His guidance was spot on and the installation was seamless (pun intended) for the carpet. The whole experience was easy - on time, on budget, high quality material, stylish, and expertly installed within just a couple of days. read more

Phil Meyer's, and his crew did a great job installing completing an entire house flooring installation. His two installers Jeff and Jesus installed Gaia SPC, Flooring on my office, Fabrica, Carpet in our living room and dining room and in 3 bedrooms. They moved furniture, tore out old carpet, pulled up baseboard, repainted it, and then reinstalled it in the office. They cleaned up their work, vacuumed and left our house spotless. I definitely recommend Carpet One Concord. You won't be disappointed. read more

THIS STORE IS GREAT! I can't really say all the things i would want to because it would take to long. My experienece with the staff here was FANTASTIC. Sue who helped us was thoughtful. patient and made every effort to make our carpet and flooring experience enjoyable. The staff at the store Mary and everyone else were also a delight . In these times it is hard to find individuals who will CALL BACK when they say they will and do it, Carpet One Does. No matter how many questions we asked they were always willing to answer them. They also had installers that showed up when they said they would, and worked . If you ever need carpet or flooring this is the place to go. Our job was a major water leak, and unlike the other contractor's that JERKED us around because they had been paid already by the insurance company, Carpet One showed HONESTY, INTEGRITY, AND BELIEF IN PERSONAL ATTTENTION . THE MOST AMAZING THING WAS THAT WE HAD SOME BASEBOARD ISSUES WITH ONE OF THE CONTRACTORS WHO WAS JERKING US AROUND , AND AFTER MENTIONING THIS TO MARY, THEY TOOK IT UPON THEMSELVES TO RESLOVE ISSUE, BECAUSE THE WANTED OUR HOME TO LOOK RIGHT! NOW THAT IS CUSTOMER SERVICE AND PRIDE IN THEIR WORK. AGAIN THANKS Carpet One. Believe me when I say this is a LOCAL BUSINESS WORTH SUPPORTING, AND I WILL TELL ALL MY FRIENDS. Ted Turner-Antioch,Ca read more

After a horrible experience at OMEGA FLOORS, we tried Carpet One. The owner was quite knowledgable and aware of our needs. The sale sticker was expired because he forgot to pull it, but he still gave us the sale price. The flooring was delievered as promised and is excellent quality. read more

I needed to replace carpeting in my home before putting it on the market. Brian from Carpet One came out, measured and took a sample of the type/color I needed and came up with the perfect match. He was there for all my questions and concerns and handled everything with professionalism and courtesy. The day of installation, the three men who came out to move my furniture and install the carpeting were courteous, efficient and handled all my furniture with care. Salvatore, Hector and Joe are good examples of professional employees and an excellent credit to Carpet One. Thank you, Carpet One! read more

Just had our main floor finished with hardwoods from Carpet One. The whole process was great! Adolfo, the head installer lead his team who did a wonderful job! They finished the job in 4 days! They were prompt, cleaned up everyday and even offered to put pads on our furniture before setting it back into place! Our floors are beautiful and we are very happy to have selected Carpet One! We fully recommend this company for your flooring needs! read more

ABC/ CARPET ONE has done hard wood and carpet instillation in four houses for me. Excellent work that holds up over time. Customer service has been consistently excellent. They have also followed up with support after the job was done. Will use them exclusively and recommend to friends and neighbors. read more

Good selection, attentive service, helpful advice, no pressure. We got a very good carpet and prompt installation at fair price.

Buying tile is a tough job.... trying to match the color...the the right size and right edging.... I can't even imagine having to sell this stuff and try to educate and guide people correctly. I have to say that I called a few places, and by FAR, Carpet One and especially Phil.... have somehow made this process extremely fast, easy and perfect. I had a small but super important job I needed to get done and Phil made me feel like my job was just as important as any large project they must deal with. I got exactly what I wanted and QUICKLY. I will say that as I walked into the showroom, there were a TON of gorgeous samples of all sort of flooring styles and the place if very elegantly laid out. I will 100% recommend this store to anyone looking for tile of any kind and will use Carpet One in Concord again for future products. read more

Carpet one was a great to work with. They were able to find us find flooring that was discontinued and get it to us in a timely manner. Their follow up and communication was everything you would hope when working with a company. Highly recommend. read more

Carpet one just completed a new laminate floor installation in my home and I couldn't be happier. Phil the owner was incredibly knowledgeable and genuinely respectful in handling our situation. I was very impressed by Kevin the installer...friendly, clean and super fast. I would recommend Carpet One Concord for your flooring needs. read more

Allow me to first make a point! The average customer will ALWAYS react with complaints and/or negative action VS. compared to taking the time for GIVING THANKS AND COMPLIMENTS when things GO RIGHT!! Do you take action when things go GREAT?.. And YES I am a real customer writing this review. A Concord resident for over 30 years. I have done business with Carpet One Concord TWICE within the past 2 months. The first time I ordered carpet and had them send out to create 9 area rugs with binding. Some of the binding stitching wasn't tight,(NOT A CARPET ONE ERROR, IT WAS SUBLET) and Phil quickly responded and sent them back to fix. Not only did he have them fixed, he upgraded my binding quality at no charge. REALLY HAPPY WITH OUTCOME!!! I liked this particular carpet quality so much that I ordered more for another project of which I will install myself. The second order went very easy as expected. When I picked up the carpet roll, the service to my car was outstanding. The warehouse manager made it fit my car using tie-down cord and I got it home with no problem. I would definitely return in the future! read more

The one star is only because without it I can't post a review. I can't believe this place has 3 1/2 stars. We had a water damage claim with our insurance company and they referred us to Carpet One in Concord. We were promptly contacted by Ryan who came out to our house to asses the repairs and get samples of the materials that would be replaced. In turn, Ryan sends these samples to a company in Florida that analyzes the material and comes up with a dollar amount for the value of the damage material. This is where the problem starts....Ryan puts together a proposal for our insurance company (based on the findings from the company in Florida), which is all great. The problem is Ryan knows the exact dollar amount the insurance company is offering us. So we go into Ryan's store to select our replacement flooring (carpet, wood and tile). We found the products we'd like and Ryan says he'll put together a proposal for us. We receive the proposal from Ryan and guess what...it's for the exact dollar amount our insurance company is offering us. This is strange because we selected products that were much cheaper then the ones we were replacing. In addition, Ryan's proposal didn't include any line item pricing, just the total for the job. I in turn asked Ryan for another proposal and to include pricing on all material and services offered. It took a couple of days to get that from him but we did get it. We were shocked to see what Ryan had done to the pricing...he marked up everything over 25% in order to reach the total dollar amount our insurance company was offering us. I called Ryan out on this and he said "this is how we always do it". I told Ryan I wasn't going to play games with him and I'd be requesting the check from my insurance company and that if he wanted an opportunity to earn our business he could submit another proposal. If you ever want to see a grown man panic tell Ryan you're getting the check from your insurance company and you're getting additional bids for the work. Ryan tried and tried to talk me out of getting the check...I realized once I have the money I have the power and Ryan knows that and was trying to avoid it. Needless to say, we never heard back from him. So we got a couple bids from other companies on the exact same product and job scope and both were over 25% cheaper. This is a 30K dollar job so we're not talking about chump change, this was several thousand dollars. We got the job completed by a great honest company and couldn't be happier. If you're reading this and working with Carpet One through an insurance claim you need to do two things. 1) get the money from your insurance company first....you can pay the vendors directly. Money is power. 2) get multiple bids. Don't just settle for who your insurance company recommends. To you Mr Ryan - you are a dishonest and deceitful man. I believe what you're doing is insurance fraud and you've been reported. Karma is a powerful thing, I like to believe people like you will get what they deserve. read more

I contacted Carpet One at the end of March to look into getting new carpet and flooring for my house. Phil came out and was very helpful in planning and picking out my future flooring. I paid in full for carpet, flooring and installation at the beginning of April. Phil told me to expect a call within 2 weeks to schedule the install. Four weeks later I called Carpet One for an update and spoke with Phil. He seemed rushed or distracted and told me that the flooring portion of my order was back ordered and he would get back to me. I waited another month and called again. This time I spoke to a woman who went to check in the warehouse to see if my order was in yet. She told me the flooring we were waiting for had just arrived that morning and would I like Phil to call me? I responded 'I'm sure Phil will be calling me soon to schedule my install since my flooring is here, just tell him I called.' Another month passes. I call again and talk to Phil who schedules my install for the following week. The day of the install 2 workers show up and start the install, take a 1.5 hour lunch at noon and are joined by 3 other guys around 2:30. The job was finished around 9:30PM, 13 hours after it was started. To wrap it up, dealing with Phil in the sales phase was very pleasant. He is very knowledgeable and helpful picking out colors and planning the install. They get 2 stars instead of one because of Phil in the sales phase. After they got my money the customer service vanished and I had to call them to get updates and schedule my install. The installation itself took much longer than I thought it would for a 1400 square foot home. I will not use Carpet One again nor will I recommend them to a friend. read more

Very disappointed with the service by Carpet 1 in Concord. Horrible at returning phone calls. Made a tile repair of a small entry way. Used a new install subcontractor, who did a poor job. Now they won't return and fix the defective grout lines or restretch the carpet to meet the new tile. They promise a call back from their "scheduler" but he doesn't call. I would not recommend and will never use them again. read more

Carpet One is not only knowlegable on their products, but gave me excellent customer service. They answered ALL of my questions, showed me the products that fit my needs, and spent considerable time with me explaining their unbeatable warranties. Their selection is fantastic! I would recommend this store to anyone who wants top of the line flooring with service to match! read more