We love our new carpet from Diablo Flooring. Roy Sanger displayed a lot of patience and explained the difference between brands, quality, and pricing. They have a great selection and Roy worked with us to get the best quality for the price. The whole team was fantastic from start to finish. Installation was installed earlier than the scheduled time frame. Highly recommend Diablo Flooring and ask for Roy Sanger as he's extremely knowledgeable with all types of flooring within your budget. M. Blatz read more

Unacceptable customer service, they old guy acted very annoyed, and like he's doing me a huge favor answering my questions, with specific final quote being: "I'm not gonna do it". This was in response to showing the photo of my living room stair case. Giving no explanations as to why , and what are my options.. Good luck selling anything with this attitude.. read more

Diablo Flooring - a tree in front of a building - Flooring Near Me

the store has moved and is no longer in the walnut creek location. it would be good for the store to update it's location as i went by there yesterday. It's a great store!! read more

Incredible customer service, I have never been so happy with a home improvement project, the whole experience from getting the quote from Roy to the completion of work exceeded my expectations. The guys did a great job with the install and even finished it one day! We will definitely be reaching out again in a few years when do new carpet upstairs. The kind of customer service these guys provide is rare these days! read more

I absolutely love this place. Working with Roy and Connie was a pleasure. I got a new hardwood for my new home it was Duchateau fossil. It's a hard wax finish and it is amazing I am so happy with the quality And craftsmanship. They left my house very clean and paid attention to every detail. Thank you Diablo Flooring for everything. read more

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Expert advice and quality installation. I received a strong recommendation for Diablo Flooring, and absolutely recommend this business to others. Roy provided great customer service, helping my wife and I navigate the decision-making process. The installers did an amazing job - true professionals, incredibly skilled. We are very pleased with the result and were delivered an appreciable level of value. read more

I was in need of vinyl flooring after water damage to my previous flooring. Roy and his team were great to work with! Great competitive pricing and professional service! Thanks for being patient with me :) I will be coming back for our next renovation needs! read more

They did an absolutely amazing job. I had 3 different flooring types for my house, and all of them look fantastic. They were very efficient and finished the job exactly when they estimated they would. It's amazing what great flooring can do for a house. read more

Update: Owner reached out and is stepping in to help me figure this out. I understand the diablo floors is just the vendor but I'm still not pleased with the quality of my floors. I'm happy to have some assistance. Will update again after I speak to the manufacture etc. We recently completed a home remodel in Lafayette, gutting our 1950s rancher and completely updating the whole house. I have to say looking back on the process the only thing I regret are my floors. I was excited to purchase from a local company but since installing and having issues with them I have reached out to diablo floors and they had not been great. I wanted to talk to them for 1) advice. I can't seem to keep the floors clean see pics. I'm sure the white in the grains are some construction dust but I can't seem to get it out. I was told my diablo floors to "just use water" and they seemed very annoyed I was even calling to ask. Water does not work, steaming does not work, I've tried other products nothing. 2) I wanted to warn them and not to recommend this floor to others as I'm sure they'd also not to happy. The floors were not cheap and I spent hours in their showroom, I really wish I hadn't gone to diablo flooring and picked out such horrible quality floors. Every time I walk into my front door I see the white and get annoyed there's nothing that seems to work. read more

Diablo Flooring - Flooring Near Me

We had selected and place an initial down payment on new Pro Tek flooring for our kitchen/family room in mid-February with Diablo Flooring. As a result of the COVID-19 pandemic, we decided to postpone installation until June 1st. Brent and his crew arrived on time and did a fantastic job. They worked diligently through the day and kept us informed on the install process and issues encountered. Despite a slight hiccup (they were sent out with the wrong install order), Brent made sure that our flooring was available that day. He started the demo of the old flooring while his wife drove down to Hayward to pick up the right flooring. Outstanding install job! And the flooring looks better than anticipated. My wife and I very pleased and satisfied. Thanks again for your flexibility in rescheduling our install during the recent Shelter In Place orders. read more

Updated 04/19/16 2 days after posting this review I was contacted by the owner Brian who repeatedly asked me to remove my 2 star review from Yelp. Because of my original review, I was accused of "cyber bullying" for leaving an honest critical review about their pricing and how they were outbid by a competitor and then I was threatened that he spoke to his attorneys and could file a lawsuit if I didn't retract my 2 star review. I explained to Brian that I felt that Yelp is most effective when real users post their honest real life experiences good and bad to help other customers make informed decisions about choosing a business to work with. My opinion is that a business should be able to listen to real customer's criticisms and learn from them ...to improve their business practices - such as reviewing pricing models & efficiency to stay competitive & relative in their line of business. I would encourage yelpers to read the good and bad reviews for this business and the other Diablo Floorings in Danville and Pleasanton. But pay close attention to how this business owner responds to any criticisms and also the tone of his responses. Based on my last interaction and response by Brian the owner I am reducing my Yelp review to 1 star. It is very difficult for me to be able to recommend any business that uses intimidation to attempt to silence legitimate honest & critical reviews. Using intimidation to attempt to censor & take away the protected right of Freedom of Speech (protected by the 1st Amendment of the Constitution and California's anti-SLAPP Laws section 425.16 & section 425.17) is very unprofessional & inappropriate in my opinion and I would assume that the millions of yelpers, readers, & news media would also agree that it is counter-productive to capitalism and against the overall spirit of Yelp. read more

Brian installed our beautiful hardwood floors last October and we couldn't be happier. We had 3 other contractors come out and give us bids. Not only was his price one of the lowest, but I really felt the most comfortable with using him. He was honest, dependable, and a straight shooter. Some of the other people that came over kind of gave me the creeps and weren't very professional at all. After installation, Brian (the owner) came by to see the completed job. The installation team was very knowledgeable about how to care for the floor, and what not do do (walk on it with stiletto heels), as well as what products to use and not to use. We are very satisfied with the quality installation and the attention to detail, as well as follow up and great communication throughout. The job was finished earlier than promised. I feel we made the right choice choosing Diablo Flooring. read more

I recently reviewed your comment to my review, but if you had come to inspect the carpet you would have seen that your smug opinion about my cat (who has never exercised her claws on any carpet In this house) makes no sense. Businesses like Carpet One would never treat their customers this way. They stand by their products and will replace when there is a problem, even if you don't like the way it looks (which in no way was my issue). After spending thousands of dollars on a carpet that failed, any consumer would expect a degree of professional courtesy that your company clearly lacks. In addition to the snags on this berber/loop carpet, it is IMPOSSIBLE to remove stains. My dog threw up on the carpet several times when I was out of the room. I came in shortly after, cleaned up the carpet, and then had a professional carpet cleaner come over to take care of the stains. They could NOT remove the stains. So, now in addition to the snags (which had NOTHING to do with my cat), and the stains (which WERE caused by the dog), this carpet is ready for the trash. Ironically, I have loop carpet in my upstairs bedrooms that has been there since 2001. It has gone through crazy stains/spills by my three kids over the last twenty years (some which were discovered long after the spill) and still looks GREAT! The way this company failed to show us the courtesy of coming to inspect the carpet when the snags occurred, and the way they failed to warn up about the fragility of the carpet (in terms of stains) is truly outrageous. This was one of the most expensive loop carpets sold by Diablo Flooring at the time, and the lack of customer service received by this company still disgusts me. read more

When looking for carpet, make sure to visit Diablo Floors. I received excellent service starting with the first visit with Connie in the Walnut Creek store, to the precise measurements with Roy, to the flexible scheduling with Jeff, and the excellent installation team. Pricing was fair and competitive. Installation was complete a full day ahead of schedule. The installers showed up on time and were very hard workers. Our premises were left clean, the carpets vacuumed. It was a pleasure coordinating the work through Diablo Floors and I enthusiastically recommend Diablo Floors for your flooring needs. read more

Diablo Flooring - Office Rug installed by Diablo Flooring of Walnut Creek - Flooring Near Me

Extremely disappointed in the Walnut Creek Location's customer service. I called today at 4:05 to ask how late they would be open today and what the hours were through the Christmas Holiday. I spoke to Connie who let me know that they were open until 5:00pm today and would be closed until the day after Christmas. Eager to quickly grab some carpet samples and schedule consultation I told Connie I would come down before they close today. I arrived just before 4:20 and as I walked in the door I was told by a woman in the store that they were closed. To which I replied, I just called and was told you are open until 5:00. I was then told that they were currently closing early and couldn't help me. I will bring my business elsewhere. read more

We recently had our wood floors and carpet put in by Diablo Flooring. They were clear communicators (Brian the owner) and on time, and true to their word for the completion date. The floors are simply gorgeous. The samples we looked at for both the wood and carpet were just slightly lighter than what we ended up with, but it worked out in our favor because we liked them even better than the samples. Their quality is really top notch and their customer service was excellent. read more

Roy and his install team at Diablo Flooring did an excellent job with a very quick install of our DuChateau wood floors. In less than 2 weeks we have a beautiful new floor. read more

These guys are the best in the area if you want top-shelf products done your way. I had one day in town to meet up for measurements and choose flooring, and only a four day window to have new floors installed, and they managed to get the work done in the first two days - perfectly. Management is responsive, sales guys know their stuff, and the installers are pros. I withheld the fifth star for two reasons, one big and one small. First, their guys don't paint baseboards, and it's much much easier if the installers will paint them before installing them. Second, their guys left a reasonably expensive tool behind, which worried me. Again, Diablo flooring is top-shelf. Go in there if you are willing to pay top dollar for excellent products and excellent work. In other words, it isn't cheap, and you shouldn't expect haggling to go well. You can have price, or you can have quality. This is the place to go when you need quality. read more

Great service. Ask for Roy or Brian. I think Brian is the owner. They were the only flooring company that agreed to install our carpet using our own measurements. No other place was willing to help us unless THEY did the measurements prior to ordering. Problem is we couldn't get into our condo prior to our move in date and wanted the carpet installed before moving in our furniture. They agreed to use the measurements we had from the floor plan and it worked out great. Excellent installation job too. Highly recommend. read more

Prompt service, clean and courteous, job well done on carpet installation.

Wow! Working with Diablo Flooring in Walnut Creek was fabulous! Connie and Roy answered a multitude of questions for me. The carpeting and flooring I bought from them is just exactly what I was hoping to find. Their installers worked with focus, cleaned up after themselves...I couldn't be more pleased. Liz Cox July 2018 read more

This place is amazing!!! I was referred by a friend when Home Depot didn't perform. I was desperate and these guys came through!! Not only were they priced really nice but in 2 weeks these guys were out there and installed. What an amazing job they did! I was selling the house for a client.. and the floors by Diablo Flooring got my client 60,000 over asking price... they made the whole house look great! I'm going to use these guys again and recommend them!!! Thank you Diablo Flooring! read more

The reason why I chose Diablo Flooring is not only based on their review on Yelp but also because Dave's advice and service is superb! The installers did an amazing job - true professionals, incredibly skilled. We are very pleased with our new hardwood floor! Highly recommended! read more

As first time home buyers who were completely new to flooring and renovations, we found our experience with Diablo Flooring disappointing. In fact, we never contracted them for work because of the attendant's lack of interest in our business, lack of advice/guidance and lack of knowledge about the different products. It was like the blind leading the blind when we walked in and I was looking for someone to be more informative, like, "You could do this because or you could do that because." Or, "Many people choose this type of hardwood because it's harder, especially if you have children, so it's less likely to scratch." Other stores gave me that type of honesty and I appreciated it. read more

They don't seem to know their own business and don't seem to try to hard. After talking on the phone and then going to their store - every step of the way I felt like I was pulling teeth for information. Maybe their work is better but I sure wouldn't use them after their disinterested, unknowledgable and unhelpful sales. read more

It doesn't get better than this. bay area interior designer who had them install a gorgeous laminate floor by fusion and after inspecting this flooring at another showroom went with diablo because the whole process from start (having them measure at the home) to completion of installation took 5 days!! roy came to measure (i had already picked out the desired flooring at another showroom but they were dragging their feet at getting me estimates etc) and the floor was just installed today. two installers showed way early this morning and at 6pm they are just finishing up so the entire job incl newly painted baseboards are all in place in one day! its 5 star service all the way from start to finish here and we could not be more pleased. read more

Diablo Flooring really came through for us. We had a two-week lead time and they went above and beyond to make sure our flooring was complete before our move. They did an excellent job and the price was right. We will definitely come back to Diablo Flooring in the future! read more

My husband and I wanted carpet installed in our new home before we moved in. We wanted to use a local company and we are so glad we did! From the first moment we walked in Connie was extremely helpful. She listened to exactly what we wanted and helped us comb through the sea of choices. Roy came and took the measurement, handled getting the carpet ordered and was our go to person during the process. He was delightful to work with. Jeffery, who was in charge of installation, was able to accommodate our need to have it installed quickly. Everyone communicate very well and made the process easy for us. The installer was very professional and did a wonderful job. The carpet looks great. He also did a great clean up job. We would highly recommend Diablo Flooring! read more

We hired Diablo Flooring to refinish the hardwood floors in our new home and to replace the carpet in our master bedroom. We were on a tight time schedule because we had to be out of our rental in four weeks and were doing other work to our new place. Brian and Manuel helped us pick a gorgeous finish for the floors and a beautiful plush carpet for the master. The installation was timely and Diablo Flooring cooperated well with our other contractors to get everything done on schedule. Moreover, the pricing was reasonable and Diablo Flooring stayed within their initial estimate. They also sent a cleaner in to tidy up the floors before we moved in- such great service! We could not be happier!! read more

We had Diablo Flooring install hardwood in two bedrooms and they turned out beautifully. Their installers arrived on time and worked hard to get the job completed in one day. They even were able to work under our closet organizers and removed/reinstalled the baseboards. The floors look fantastic. Thank you Diablo Flooring. read more

Diablo Flooring installed the new carpets in my home May 2015. I went to the showroom based on yelp reviews and am very satisfied with their service. They have a wide variety of products and the in home consultation occurred within a week. The installation team was punctual, thorough and tidy. I highly recommend them! read more

I had a great experience dealing with Diablo Flooring. I had been looking for a nice rift and quartered white oak look that wouldn't be so highly priced, and had exhausted every flooring store in the Bay Area looking for it. I ended up finding Diablo online, and had a very pleasant experience. They had the quality I wanted for the best price. Brian was always very helpful in providing the info I needed. The floors arrived today and they look beautiful. I'm very happy I went with Diablo Flooring. read more

Brian is a professional who listened to our needs and took his time explaining what materials and brands are best suited for our home. After a couple of bids I was disenchanted with the service and pricing of some of the bigger companies, thank goodness for Diablo Flooring! On time work, polite workers, and very fair pricing- a great experience! read more

I had heard that Diablo Flooring was relatively new to Walnut Creek, or under new management. I visited their new location on Mt. Diablo just west of California Blvd. next to Quality Tune Up. Brian was very helpful in finalizing our carpet decision, and also quoted a very competitive price -- beating my "wholesale" source in SOMA but also quoting very reasonable install and padding for an out-the-door final price that was hard to beat. The carpet was ordered immediately, and arrived from Georgia within a bit over a week. Jeff (who coordinated delivery and installation) was also spot on with communication, including phone and very prompt emails, and handled our scheduling with great professionalism and accommodated our morning install request. No time was lost! Installers Hector & Joaquin did a fine job, start to finish today. They were prompt, courteous, responsive, and caring. They took the time to look at the seeming alternatives (long vs. short runs), and discussed the pattern of the carpet very carefully, and then did a very fine prep and installation job. I could not see a single baseboard mark and the seams are just about invisible (and also cleverly hidden under the sofa! I'm definitely looking forward to doing more business with Diablo in the future. Thank you for good prices, and great service as well. These have been a tough few years for retail businesses. Brian, Jeff, et al., are trying very hard to do more than survive. They are prospering by working hard, staying focused and being competitive. It shows. read more

We were looking for a new floor for our living room; after looking at several showrooms and giant stores we came upon Diablo Flooring; we liked it because it is local. The display of floor samples was impressive; the quality was quite superior to what we had seen so far. The staff was very helpful and easy going. And the price they asked for material and labor was just right. The installation was done very competently and professionally; those workers worked hard and got the job done in one day. Now we have a beautiful floor, and we are very satisfied with our experience with Diablo Flooring read more

This is the second time I have hired Diablo to install flooring at my workplace. The first time they were great: best bid, punctual, professional. They installed Shaw recyclable carpet tiles. The seams were tight, and they left the place looking clean and terrific. I hired them a second time, and again the job was top-notch. On this second job, the date had to be pushed back a couple times because construction was running late. Diablo was understanding and flexible. They are very communicative and easy to reach, too. I recommended them to the property owner (we are tenants), who intends to use them in the future for other jobs. read more

We got a bid on January 27, 2018 for $5,000 for flooring in our downstairs town home. We had to wait as our tax return wasn't what we thought but were finally ready to get the job done and went to the store yesterday. We dropped of the quote and thought we were set to go. We got a call from Roy who bid the job in January, who said he "made a mistake" and the job is now actually going to be $10,000!!! Double what we were quoted twice (once in November and again in January). When we asked what we can do, he said "I made a mistake, sorry." I understand mistakes happen, but how about meeting us half way... Unreal. read more

I called Diablo Flooring to carpet my office space. I am a small business owner on a tight budget. I decided to go with Diablo Flooring after dealing with a different company that was a little shady. Roy from the Walnut Creek office came to my office, measured everything and later that day emailed a quote. No hard sell... no tricky sales tactics. They did the work while I was gone one day. Showed up at my office and the carpet was in and they did a beautiful job. These guys are service-oriented and are there for the customer. Something very difficult to find these days. I highly recommend Diablo Flooring. If I ever need carpeting or flooring for the house I will definitely call them again. read more

We had Diablo take out carpeting and install wood floors. From the moment of visiting their store in Walnut Creek to the last day of the installation everything was perfect. Their team of installers worked every detail with diligence and great attention.At the end they vacuumed and cleaned up as though they had never been there. A great experience from start to finish read more

We hired Diablo Flooring to rip and replace flooring in our 2700 square foot house. We had 4 companies in the area bid on the job. Brian was by far the most professional and patient as we barraged him with questions. And when we got his quote...it was at a fair price. We had never replaced flooring before, Brian and the team in Walnut Creek really went out of their way to help us select the right wood floor and runner carpet for the stairway. The installers moved the entire house into the garage for us with great care and were really great along the way as we checked on the house daily during the tear out and installation to inspect the progress. The installation took a few days longer than we expected, but we were fine with it as the installers were true craftsman and took the time to really look at the wood and choose the pattern and length that suited particular areas of the house best. Fast forward 1 year and we have scratched and gouged the wood (dropped hammer) and Brian was kind enough to fix the damage at a very reasonable price. He is truly very customer centric and wants his clients to be happy with the outcome. read more