This is for the service team only!! Javier and Christopher you guys were awesome!! So we were greeted with great customer service by Christopher he was so helpful and polite! I really appreciate the service he gives when we come here. Also I'd like to note that we come from Rialto just to get our Honda serviced here in carson. So upon first checking in we get treated great But the service doesn't end their we then get well taken care by our service advisor Javier and honestly he was very friendly straightforward and helpful he let us know what needed to be taken care of ASAP and what was not an immediate issue. I really appreciate that he was more interested in the service he provided rather then the sales part of it all! I would definitely recommend coming here for all your service needs you won't be disappointed with how well they take care of you. Call ahead make an appointment and you will be well taken care of , thank me later! read more

Carson Honda - Thanks Javier & Christopher in service department - Auto Repair Near Me - Carson, California

I went here with my brother for him to get a new Honda Accord. The whole process was really smooth and simple, and our car salesmen, Fernando M, was really helpful. Fernando and everyone else at Carson Honda were very polite, professional, and accommodating to our needs. We were able to get to get a fair deal on a new Honda Accord. Ozzie V was the finance manager who must have answered the 100 questions my brother had! During the process he took his time to explain and helped us complete our purchase. Overall I would recommend Carson Honda to help you find your next new vehicle. If you're lucky enough to work with Fernando M or Ozzie V, consider yourself well taken care of. read more

Went to Honda today, not with any intention to buy a car that day. Just simply to look and just see what's out there. And man, let me tell you about my guy Mike Colocho! One of the coolest dudes and super down to earth guy I have ever meet. Super super informative on all the Hondas and super real and authentic. Not many guys out there with his personality. One thing lead to another and then I knew I had to walk out with a car. He did everything in his power to make sure I got the deal that I wanted and not just to make a sale but to make sure I got the best deal that was best for me. Let me tell you, his customer service was excellent beyond what I could ever imagine. I walked out with the exact car I wanted thanks to him. BIG shout out to Mike Colocho! If you guys are looking to buy a car go see him at Honda in Carson YOU GUYS WILL NOT REGRET IT! read more

Carson Honda - Auto Repair Near Me - Carson, California

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My review is going base off the service department. They making you jump through hoops to get help, even worse you get hanged up on by the service manger read more

Recently I bought a 2020 Mini Cooper from Carson Honda and I was very impressed with how friendly and professional the sales staff was. I inspected and test drove the car, plus they took the time to answer all of my questions. The negotiation went smoothly and the price we worked out was fair. Before I left there was something that needed to be corrected and the service department took care of it quickly for me. When the time comes to buy another car I'm definitely going to go back to Carson Honda. Thank you all so much for a wonderful experience and a really nice car! read more

Carson Honda - 2020 Mini Cooper - Auto Repair Near Me - Carson, California

I want to thank Miguel Alfaro for his service. I inquired regarding a car I saw online and my mistake was that I didn't pick this location so the car was not available. Knowing that the car I wanted was not there, he still took the time to let me test drive a similar car that was out of my price range. I never felt rushed during the process and Miguel answered all my questions regarding the car. read more

[Review #503] 2020 Yelp 100 Challenge (4/100) We haven't been happy or successful with our new car buying experience, mainly because the finance manager screws you over in the end. I had reviewed a local dealership near my house & basically said we know what we want & wondered if there's any dealership that can skip the silly finance dance. Obviously, we like a good deal & the dealer also wants as much profit as he can get. Why can't we just meet in the middle? Is that so hard? Apparently it was. I was contacted by Jeff R. who did us a solid & directed to his contact, Ramon, at Carson Honda. He had Serge Colocho bring out the vehicle but it was the Aegean Blue (really bright in comparison to the website), not the Cosmic Blue that I wanted. Last year's model & this year's should be the same except for pricing but I took it for a quick spin, just to be sure. Everything was like I experienced... I was hoping the Aegean Blue would grow in me. Nope. I switched back to my fav car color & inquired if Lunar Silver was available. Yep! Done... sold! At least that's what I would hope. We waited for Serge to show us the final/out-of-door price. It was the price that Jeff provided, but for some reason, it took a lot of additional & unnecessary time thereafter, especially when we weren't financing the car. :-X For instance, we needed to provide insurance but we had to go find Serge to get the VIN, then he had to run back & go back the mileage. Apparently, you can't charge the purchase on your cc; you're limited to a $6,500 cap. Since I wasn't aware of this fine print or prepared, I would need to go home for a check. We spent another 90-mins. just waiting for the car to be washed & detailed. We informed Serge that we would leave & either come back tonight when the car's ready or tomorrow morning, but he insisted that they were nearly done when they weren't. When they were finally ready with the purchase agreement & paperwork, the finance manager again screws us over by a $500 typo on the deposit we made with a haphazard apology. My husband was angry & ready to walk, & I would have except Jeff saved us a lot of trouble so I manage to calm him enough to complete the paperwork after I had doubled-checked the purchase agreement again. By the time everything was signed, the car still wasn't done after 2-1/2 hrs. Aaaugh! I could have been home, had the kids fed, & get my checkbook for the remaining balance; it was past 6:30 PM & they last ate at 12:30 PM when we're at Knott's Berry Farm. =( I took Serge aside to speak quietly about the finance ordeal & the extensive/unnecessary wait, & asked if he could comp an oil change or detail; he made up for it with a complimentary oil change & arranged an appointment in May 2020, but I didn't get the certificate so I'm waiting for a confirmation e-mail. We went home, had a quickie dinner & returned to Carson Honda just before 8:00 PM. In hindsight, we should have just waited for Jeff to be available the next day (12/31/19), the paperwork & car would have been delivered to our home, saving us from the hassle & time. Or left Carson Honda, waited at home while the car is being fully cleaned/detailed (which was a bit sloppy because I found streaks on the back window & dirt on the driver's & back passenger's side) & the paperwork already printed for signature. We have another vehicle that we'll be replacing within the year so we're taking the direct route with Jeff. As mentioned in my Clawson Honda review, the new car was imminent & the location was unknown. It was a matter of finding the right contact who is straightforward & we found that with Jeff R. (his association with this dealership is unknown). If you decide to shop here, I highly recommend Serge as your guy, friendly & helpful, he can find the right car for you. Just be mindful to review your paperwork thoroughly to ensure the numbers are correct, especially if you're financing. Recommended: Serge Colocho. read more

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poor service, a guy with a hat and a beard was very rude not understanding and cussing customers out.

I give this Location a 5/5! Let's start off with JOSEPH , he was amazing! Anyone looking for a new or used vehicle . Go look for JOSEPH!! read more

Jay helped us getting my son's first car. The deal went smoothly and we are very pleased with the choice we made. Definitely recommend A+++

I was interested in a vehicle they had on the lot but the advertising with Capital one auto was a completely different color and featured car. Went to see the car and they told the car needs to be checked out since it was traded in recently. I asked how long it would take, they said about a week and they would update me. They of course never did and when asked what was done to bring to selling standards, they refused to answer. I would hope the fact the car had 4 tires on it that were all different brands would be something they would replace and want you to know about. It was a 2019 mini clubmen S grey not burgundy like the photos. Stock photos of the car is false advertising especially when the pictures car has more features. Do not trust this dealership. Plus the salesman and manager of used cars are shady and rude. read more

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This review is only based on the service department. Rather than type a long story line, I'll make it short. The service advisors have no sense of urgency in checking in customers for both that have or do not have an appointment. They do not follow up with anyone waiting in their cars to at least give them an approximate time they will be helped. You can easily wait anywhere from 30 min to an hour before they see you. Come on Carson Honda you need to do better, sooner than later. read more

The salesman Francisco I got was very honest and helpful I had no issues with him, however I took a chance when I got a call from Jessica stating they would offer me a better deal that I was quoted elsewhere and that this dealer had no markups. Both things were not true and very unfortunate. They want me to pay 65% of the car MSRP as a lease terrible deal. And I wouldn't mind purchasing the car instead with that rate however that's also a terrible option since they want 5-7k above MSRP . I would suggest going elsewhere. read more

Carson Honda - Auto Repair Near Me - Carson, California

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got my car here during covid and then charged me the full sticker price ): and when I went for a test drive, the employee left the car running while pouring gas and saying 'i thought you guys like it like that' which was kind of rude but it was the only place which had the car I needed in stock since there was a shortage in vehicles during covid. not the kind of experience I was hoping for sadly. read more

Got my new ride from Honda Carson today. And my buying experience is very great. My agent Miguel and his manager Javier are the absolute best. They made my decision making a lot easier with the deal they gave me and most importantly the great customer service they provide. They really made the extra mile to make my deal possible, so for that thank you both so much. If you're just gonna walk in anytime soon, I highly recommend to look for them. read more

Carson Honda - Si - Auto Repair Near Me - Carson, California

They pretty much lied to me about my rights. I have always bought used cars from individuals, not dealers. I have always taken them to my mechanic for pre-purchase inspection. When I asked my salesman, Julio, if this was possible, I was told "No you can't take the car to a mechanic for an inspection. You can bring him to our dealership, but he won't be able to put it on a rack." I was Not told that I could pay for a 24 hour "no questions asked return", to take the car to my mechanic. Which I would have done, had I known it was possible. I only learned this by reading the contract they later presented me at the time of purchase. So, I ultimately decided to buy the car minus any inspection by my mechanic, based purely on my own assessment. So, I made an appointment to come in to sign papers and take deliver of the car. I asked Julio to have the papers 100% ready-to-sign when I arrived, as my schedule was very tight the next morning. The papers were NOT ready to sign when I arrived. 30-minutes later, when I was finally invited into the finance guy's office to sign them, the papers were literally flying across the desk as I signed in a fury. We had agreed to an Out-the-Door price. Late in the process, a page of the contract they slipped to me to sign showed a total price over 7% higher than agreed (over $1200 more). I walked out. Furious. They found me outside waiting for my wife to come back to pick me up. They scrambled, and got it fixed, I finished signing and started to leave. After nearly two hours of frustration. Then, when I asked where the second key was, I was told "Oh yeah, there is only one key". Even though I am so far pretty happy with the used car I bought, and the price I ultimately paid, I will think twice about buying there again. read more

the most worst Dealership in USA, Got trade in for new 1, i told them this is my first time and no idea about this transactions, yeah they took my old car, got a new 1, my Credit Score is extremely good, i am excellent paying loaner, but still, they gave me, apr,14,89% interest. my monthly is 998 dollars a month , the managaer of these Dealership is so sucks. they took advantage of my ignorance, and im hoping they sleep well every day with their families.... read more

Came in to get the car serviced and wound up leaving with a a new car!! Joseph worked with us so well on sticking to our budgets and all! He is the absolute best and recommend going to him every time!! Couldn't be happier with our outcome! Service was 100000/10 read more

not good. Waste of time. They couldn't fix recalls for side mirrors, static in radio and passenger seat. screen goes black on dash board where the speed meter is at. I took my Honda pilot 2021 to Long Beach and Carson Honda to fix me side mirrors (recall) both places gave me mirrors that cause me eye strain and a headache.The new side mirrors looked like a fun house mirror (wavy). both places I requested back my shaky mirrors back. wasted my time for three recalls that the dealership couldn't fix either problems. read more

Just test drove 2 new cars, chatty salespeople need to shut up and let the customer TEST the car. And dont get me started on the 5K added junk they think is non-negotiable. The pandemic is over, stop with the bull s**t. Quickly walked out. read more

Had an appointment at 10am. It has been 30 mins already still waiting 1st person in line on appointment line. I asked a worker what I was waiting for because the person behind me got checked in and got to go inside. I'm waiting to talk to a service advisor. My service is is for replacement of filters and top off fluid. Person finally comes 30 mins later and can't even check fluids because it's not part of the due bill when they gave me the car with little to no fluid and nasty filters. read more

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Caron Honda cost me valuable time. I have been car shopping for a while, not in a rush to purchase, unless something good would come along. I test drove at another dealership but wanted to get multiple estimates before making a decision. Carson offered me something over the phone and she mentioned corporate was there so they really wanted to make the sale. I asked a few times even text to ensure the payments were correct. I'm finally dragged my wife and kids there to find out the vehicle wasn't in stock and what Leilani offered was a lie. I'm pretty easy to work with but I hate to be lied to. To me someone's word is everything and if this is how Carin of Honda does business then I will take my business elsewhere and would recommend other do the same. Too many dealerships that would appreciate your business. Hopefully, this is something corporate could fix. read more

Spent the time going back and forth working out a deal with them online, only to find out when I get to the dealership that the car they were telling me was new was in service being repaired, had 400 miles on it and had been previously owned. Oh and guess what? They do not have any other car like it that they can offer the same deal on. If you want to waste your time be sure to call Honda Fleet Department... they're great at it! read more

Kevin who works in service is an amazing & honest person. I am always VERY skeptical when taking my car to a dealer because 97% of Auto dealers rip you off & take advantage of you. Kevin is the 3% who doesn't. He always give me honest advice and recommendations on what I should do with my car, but he NEVER lies to me nor pushes me to get extra service. I've gone to Kevin for 4 years. When I went there today, their top mechanic Rolando was there. Rolando did an excellent job fixing my CRV & even did extra repairs without charging me. read more

Just bought my 2nd car from Carson Honda and i couldn't be any happier. My sales guy franky help and took care of us!

Accountability, turns out I bought a Honda accord hybrid 1 year 1/2 ago from Carson of Honda. Drive my car under 30,000. Now my paint on my bumper has pilled off. Honda don't feel accountable . I say as a customer I go in for safety and looks in a car. How can you sell a car tell me no accident but I ended up with a aftermarket bumper that under 2 years the paint falls off. There is no pride in what they sell but greed. Sad but I'm here to warn those before they buy. read more

Carson Honda - Auto Repair Near Me - Carson, California

Amazing experience, fast and honest vehicle purchase. Best car buying experience 10/10 recommend!

This dealership is the best they are The most patient and professional Team of sales people They have a great inventory And the smoothest process Ask for Sebastian For all your car purchase needs read more

Look, from the very beginning I was taken back with how great the customer service was. From Leilani's assistance over the phone, to Vinny's helpfulness and respect in choosing my PERFECT 2023 Honda CRV Sport Hybrid AWD black on black on black on black, to Ozzi's help and knowledge with financing, to Jorge's great response and polite demeanor helping me with relocating my old car, I have to say I HAVE HAD THE GREATEST EXPERIENCE working with Carson Honda than I have ever had working with any dealership, both automobile and motorcycle dealerships combined (including several other Honda dealerships I went to before Carson Honda). I can't begin to tell you how great my experience was, even engaging with members of Carson Honda who had no affiliation with my transaction. I guarantee both Carson Honda and myself that I will always be a customer of theirs based on my wonderful experience in acquiring my first of many Hondas. Thank you all! Also, because Vinny was the person who made this sale happen, I want to give a special announcement to him, specifically... Vinny was wonderful and friendly from the start. I told him what I was looking for and he made the whole process smooth, comfortable, and seamless... Really, he really made the whole car-buying process actually enjoyable. Thanks Vinny! read more

Carson Honda - My gorgeous 2023 Honda CRV Sport Hybrid AWD BLACKED OUT EDITION (Exterior and Interior) - Auto Repair Near Me - Carson, California

Amazing experience!! First time buying a car and Cesar Gutierrez really made it the most calm and enjoyable experience. Highly recommend coming to this Honda to receive the best experience!! read more

If you're going to buy your car from here it might be wise to skip the final car wash. Left a bunch of scratches on the hood in a semi circle shape which I unfortunately didn't see until the next morning. Sucks I paid for a brand new scratched car with no response from the salesman or manager. Buyer beware read more

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I give this Location a 10/10 Mike Colocho was amazing! Anyone looking for a new or used vehicle go see Mike!! From beginning to end he made my experience very easy I couldn't have asked for a better sales guy. read more

I was in a bad situation with my current warranty status not being able to cover what was needed to get covered on my vehicle but after talking to a very kind and very very helpful gentleman named TRACY who helped me out in the best way thank you so much tracy ! Talk to him to get things done read more

Shout out to Efren and manager Julian for making my process smooth and easy..thanks to them I was able to walk out with a new car will definitely come back here and recommend to family and friends. read more

Carson Honda - New car - Auto Repair Near Me - Carson, California

Do not bring your car to get serviced here you will get completely ripped off. I spent $7000 and still have not been able to drive my car. Every time I've brought it back I have to pay $200 for an inspection and this time another $2000 in repairs that they can't guarantee will fix the issue. Makes no sense to spend $9000 on a 2008 Honda Ridgeline, that isn't guaranteed to fix the problem. Horrible experience, waste of money and time. Do not bring your car to this service center unless you want to go for a ride. read more

Came looking for a Accord hybrid and unsurprisingly got the shady sales man treatment. I totally get that there is car shortage but wow what a waste of time. Salesman showed me the model i liked, but had already been sold. I asked how long until they could get a new one. He said 2 weeks. I asked again, and he reassured me, saying 3 or 4 times that they could get an accord hybrid in 2 weeks. Great. Sat down, talked pricing. He looks at inventory and comes back saying the next hybrid won't be in for another 4 weeks at least! Wait, you JUST said you could get it in 2 weeks. After our initial surprise at his incompetence, came to an agreement on the out the door price and wanted to put down a deposit. He says great, and goes back and brings back the offer price. $4000 higher than we agreed with option accessories - security options, wheel locks and whatever else. We said no and he says ok. He goes back to his manager or wherever, comes back, and says the car is no longer available. He said someone else had just reserved the car. I was like what!? So first of all you tell me a car you could get within 2 weeks, won't arrive until 4 weeks later; and now within a span of 2 minutes, someone else reserved the car, after I declined to get the options you offered to markup the price even more? SHADY. Colossal waste of time. I get that these are crazy times, but these salesman will do whatever it takes to get you in the door, makeup all sorts of stuff. Just be careful to not waste your time or fall for their tricks. read more

I wish I could give this sorry a## dealership no stars I took the chance on driving on my temporary tire after being instructed by triple A to immediately go to repair/replace my tire I have a Honda warranty I arrived to this sh#t of a place at 4:10 to receive help with my tire nothing major because of my warranty that's in place one of the employees runs out and closes the gate on me and this was an emergency yelling no mechanics and the service department does not close until 5:00 I felt that was unprofessional and rude as hell to just close the gate on me like that and refuse to help me I had just got off work and didn't expect anything like this to happen to me I would never ever go back to this sh#t place with workers behaving like this. read more

Someone crashed into my old Honda Civic, totaling it. Thankfully, I survived, but then I had to find a new car at a time when there are very few available, due to the chip shortage and other shortfallings of our economy. This meant that I had to reserve a car and wait for one to arrive at the dealer. None of the dealers near me would discuss price at all unless I visited but I was able to get a mostly firm price commitment from this dealer, which we solidified when I visited and reserved a car. Then the wait began. I initially was told that the car would arrive in about two weeks, and then that was delayed until 10 days after that, and then it finally arrived a few days after that. This totalled slightly less than one month to be able to retrieve the car. My understanding of why this happened was that right now there aren't enough truck drivers available to take the cars from the manufacturer to the dealer. In other words, the delay was not the fault of the dealer and they had no control over it. During this this time of low supply, all dealers are adding on an amount over MSRP and this dealer was no exception. However, the final price was significantly lower than what I found at other dealers. I found Mike R, the people in the finance department, and the GM (Tim) excellent to deal with. One must always be wary when buying a car, but in this case my concerns were not necessary as they were honest every step of the way. I would not hesitate to purchase another car at this dealer. read more

Worst experience ever 5 hours waiting for help to resolve an issue should've give 0 stars never coming back and never recommending this place read more

This is a shout out to Veronica M & Renee. Ladies thank you for squeezing in my brother in law and getting him safe back on the road as soon as possible. You ladies are the best! #helpfulhonda read more