She started out it is $135/day. All she wanted was my insurance info. She is rude and obnoxious,…read morevery very directive and talks over at every chance. WOW! Adding after comment, you wrote "so you knew your responsibilities and financial obligations after your vehicle has been impounded it is important so you are aware as the legal owner of the vehicle we are storing." So you might say "We have impounded your vehicle and we are asking that you..." Your Staff was rude and obnoxious and you should record your calls so that your Staff is trained. Many of your 1-star reviews repeat my experience.

The person on the phone today was very rude…read more We made an appointment 2 days ago for a 12:30pm pick up and they were running behind. Finally at 1:30pm, the front desk lady or customer service representative canceled it when my wife asked a simple question if they were still on the way and we can be on time to deliver the car to the Benz dealership for our appointment with them. She told my wife, she was canceling the service and we needed to find someone else. And we did! A lot more friendly and personable people out there in comparison to this tow company. So, save your time coz this Carson City Towing isn't the cheapest either.

No one ever wants to call a tow truck, but when you do you want one that comes quickly, does the…read morejob, and is pleasant to deal with. On a recent trip through the Carson Valley, our tire completely shredded. We were lucky to get Jerod from D &S tow to come out and rescue us. He was quick, efficient, and extremely pleasant. He picked up our car and drove us home so we could change the tire. I hope you don't need them, but if you do, I highly recommend Jerod and D & S towing.

Besides the damage to my car, and the fact that nobody ever said which yard my car was going to,…read moreand how they historically fleece their own community, or outright steal their cars. It was the ineptitude of the ladies on the phone that really inspired me to write this review. Contradicting answers, incorrect information and just unprofessional, my car wasn't towed due to impound, abandoned or otherwise. It was towed because I was in an accident, and they assumed my insurance was going to get involved and each time they sounded confused when I said otherwise. D & S Tow, you blow!! I hope that your foot forever feel like your socks are wet, that your most beloved pet comes down with leaking diarrhea, that your phone numbers are always on a list. Stub your tow, and never have hot water. Dirty ass thieves, dishonest and corrupt

First of all, people need to understand towing/salvage is a very tough and expensive industry…read more That being said, Daryll and Wendy seemed a little gruff and tense at first. But they went well above and beyond for customer service. I was stuck in a real bind which was my own fault. They answered all my questions, multiple times, on both the phone and in person. They walked me through the process of getting my car back and were extremely helpful and thorough. They were honest and the lot is secure with cameras. I was missing property and they understood my concerns and were amiable to the police being called. It turned out the highway patrol had it in safekeeping.

Used City Auto Towing through Progressive roadside assistance and had an extremely unprofessional…read moreexperience. The driver went to the wrong gate entrance at our complex. That gate cannot be opened from our side, and within about 10 seconds of arriving, instead of trying to communicate or find the correct entrance, he immediately left. He called us asking us to open the gate, but we explained he was at the wrong one. When we called dispatch back, we were told they would not send another driver. Apparently the driver told them the gate "wasn't open" and that we shouldn't be serviced. When I explained that he was simply at the wrong gate, the dispatcher became defensive and accused me of being rude instead of trying to resolve the issue. After that, they refused to help further and eventually stopped taking our calls altogether. This was one of the worst roadside assistance experiences I've dealt with. Completely unprofessional customer service and zero effort to actually help the customer. I'll be filing a complaint with Progressive regarding the situation. If you use roadside assistance, I'd strongly recommend avoiding City Auto Towing. If anything goes wrong, don't expect accountability or customer care.

Had to have a tow from home to the garage in town. Anthony (the driver) was wonderful. We have a…read moredifficult driveway but he maneuvered it like a pro. Efficient, but more importantly friendly and professional. A true pleasure to work with!

Service was awesome. I was locked out of my classic car. The driver was friendly, professional,…read moreand determined. I highly recommend these guys. And their prices were beyond reasonable.

Probably insane that as somebody who had their car towed this week I'm leaving a five-star review,…read morebut they deserve it . My apartment complex improperly towed my car this morning (story here: https://www.yelp.com/biz/montebello-at-summit-ridge-reno?hrid=mvbzlF1a8nmTLY7GOHfUGg&utm_source=ishare&utm_content=review). Milne was so understanding about the situation and recognized that the complex was going to hold me accountable even though it was the complex's mistake. They made the process so simple for me and knocked off one of the fees to relieve some of the financial burden. Many people don't realize that tow companies are just doing their job - don't put your anger in the wrong place .

This towing company is nothing short of predatory and completely unprofessional. They went against…read moretheir own policy, refusing to accept a simple drop-off fee, and towed the car anyway -- because apparently fairness and following your own rules are optional. They constantly drive around the apartment complex like vultures, picking off cars with zero warning, zero notice, and zero chance for owners to move their vehicles. There's no communication, no courtesy, just pure opportunism. Blink, and your car is gone -- and they don't care about the stress, inconvenience, or cost they leave behind. If you value decency, transparency, or basic human consideration, avoid this company like the plague. They operate like it's a game of "how fast can we tow before someone notices," and the residents always lose. This is not towing; it's harassment with a tow truck.

These are the most horrible people I've dealt with in the last 20 years. The owner and his apparent…read moresecond in command not only did not do their job (I was retrieving my car that had been towed and it happened to blizzard) but sent me to the wrong place, did not have the car ready (it was buried, parked behind a 2 wheel drive sedan), told me to start my car then left me trapped (long story) so long that despite multiple cries of "help," -- they only had to walk like five feet to help me (car door meets powder berm I could get in but not out -- AND a 911 call they never helped me. I could hear them laughing. Super misogynist guys. I hope no woman uses this business much less men. I have no less than three horror stories about this business since then, including one that said "Every Tahoe local hates them.

My VW Bug had rust everywhere and needed full restoration. The rust caused holes in the floorboard…read moreand Carlos was able to cut out all the rust and fully restore my 1970 VW Bug back to perfect condition. Would not trust anyone else to do classic car body work!

What an awful experience we've had with these folks. They could not figure out how to show up on…read moretime and were just plain incompetent. Their lack of experience or carelessness (or maybe both) caused us unnecessary property damage. Save the headache and call someone else.

Amazing! Nathaniel arrived much faster than I expected and went above and beyond to help me out. I…read morereally appreciated his help and professionalism. Great guy!

My BFs truck has been out of commission and he's been unable to fix it so he called his insurance…read morewhich he has towing on his policy and A & A towing had a truck out to our house within an hour!! The driver was friendly and obviously was good at his job and had the truck strapped onto the flatbed in no time and took it to the automotive shop that was chosen with no incidents. Definitely recommend this company as we had a positive experience!

I do not usually give five stars. You can look back at my history and you will notice a lot of…read morethrees and fours but today Zack who is in one of the photos brought my son's Durango to my house from my daughters and he parked it perfect first try exactly where I wanted phenomenal. Now mind you he had let's say not real intelligent people trying to go around him while he is backing up trying to get position to back up to where it just amazed me. But if you can request somebody or need a service definitely call them

I was in Sparks for an event on one of the hottest days of the summer and my car wouldn't start…read more Having a 4 and 6 year old with me in a fast food parking lot was extremely stressful. Thankfully my insurance company called AAA and Alex from the Greg Street location came to my rescue. He was a calming presence as he checked the car over. Jackie in the office was familiar with my type of car and came to assist. They were both phenomenal, diagnosing the problem, and had me on my way home! I would highly recommend this company to anyone in need!!

It's no fun getting a flat tire on a 5th floor of a parking garage, but Derek was great. He was…read morequick, efficient and enthusiastic. In regards to time, I wish it could have been shorter. From the time we called AAA until the time Derek arrived, 55 minutes have passed; but at that point we were happy he was there and just ready to get home. So just for Derek and his attitude - 4 stars!