Besides the damage to my car, and the fact that nobody ever said which yard my car was going to, and how they historically fleece their own community, or outright steal their cars. It was the ineptitude of the ladies on the phone that really inspired me to write this review. Contradicting answers, incorrect information and just unprofessional, my car wasn't towed due to impound, abandoned or otherwise. It was towed because I was in an accident, and they assumed my insurance was going to get involved and each time they sounded confused when I said otherwise. D & S Tow, you blow!! I hope that your foot forever feel like your socks are wet, that your most beloved pet comes down with leaking diarrhea, that your phone numbers are always on a list. Stub your tow, and never have hot water. Dirty ass thieves, dishonest and corrupt read more

No one ever wants to call a tow truck, but when you do you want one that comes quickly, does the job, and is pleasant to deal with. On a recent trip through the Carson Valley, our tire completely shredded. We were lucky to get Jerod from D &S tow to come out and rescue us. He was quick, efficient, and extremely pleasant. He picked up our car and drove us home so we could change the tire. I hope you don't need them, but if you do, I highly recommend Jerod and D & S towing. read more

D & S Tow, Inc - Totally shredded tire - Towing Near Me - Sparks, Nevada

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The tow truck drive (do not recall his name) was very customer oriented, easy to communicate with and patient, answering all my questions. He did not rush and took time to ensure that he did the job carefully. I was very pleased with the level of professionalism and customer service. Give him a bonus and a raise, he is an excellent representative of D&S Towing. read more

AGAIN!!!! They literally are the BEST!!! Kind, compassionate, organized, professional. I was in a horrible accident and they certainly made it a lot easier to deal with. DEBBIE IS 100% amazing!!!! read more

I was super impressed with this towing company. Our car broke down the night before so the next morning calling for a tow. We were quoted a time and they were there on time. Their rates were reasonable and the tow driver kept in contact with me. read more

I was told the tow truck would be here within two hours, and to their word it was before the two hours. I received notification that it would be at my home soon and 10 minutes later it was there. Charged exactly what was quoted, and minutes later my car was at a shop. read more

I want to thank the staff for all their help. They were professional and kind. My vehicle was in need of repair and a tow They were instrumental with pointing me in the right direction to get those repairs. A special shout out to Alicia, Debbie, Louis and Kevin. I highly recommend D &S Tow Sevice. read more

They were prompt at returning my message. They came right out with the type of truck that we needed as requested. They took care of moving our truck back onto our property and it was in a really tight spot to begin with. They did an excellent job! Very helpful! This was after us trying to get three other companies to do it. They quoted us a very fair price and stuck to it! Excellent value!! I will keep their number if I ever need another !! read more

These people stole my vape out of my car. Don't get me wrong the service was good the lady in the front was a sweet heart. But they stole my vape I know a police officer wouldn't take it because I'm of age and I know the people in there vape cause I saw one of the workers holding one. And I know i didn't lose it because I always keep it nearby me. BUT THEY STOLE MY BRAND NEW VAPE. read more

Easy to request service. Was provided an accurate estimate and was able to track arrival. Driver was friendly and handled our vehicle with care. I called a few places for quotes and cost was competitive. I hope to not need another tow, but if I do, I will use D & S again. read more

They were so incredibly quick...and the service man Evan was ABSOLUTELY OUTSTANDING! My car had a weird issue and he was patient and despite the extreme difficulty, was able to get it into neutral bc it wouldn't damage the vehicle as opposed to dragging it onto truck. He was very professional and efficient and I hope they never let him go! Lisa was lady I talked to on the phone and she was just as fabulous!!! Price was great too. Thanks so much everyone!!!!! read more

Didnt have a jump starter and they came within 30-40 min. Not bad at all for an emergency before work started. Shout out to DS Tow!

This team is great! Lester was professional, courteous, and respectful of my vehicle. I greatly appreciate him taking time out of his Sunday evening to help me out. If you need a tow, day or night, make this company your first call. read more

I had permanently lost my car key and most of the other tow companies contacted by AAA were reluctant to do the job. Gary showed up sooner than I had expected and he was able to come through for me with a tow. He was friendly and I enjoyed our conversations on the long +100 mile ride to the dealership. I decided to give the driver an extra tip because he was able to drop me off in Truckee, CA after we dropped my car off at the dealership. Gary was a true professional and made the experience excellent. I would definitely go through D & S again and would recommend them to any drivers in the Reno area. read more

They were very quick responding to me. They also has one of the best quotes I received. I'll definitely be using them again.

My experience with D&S Tow was excellent! They were patient during a very tricky situation and I sincerely appreciated their professionalism and kindness, as well as their timely arrival. There were quite a few challenges that Jeremiah had to overcome and I was very impressed with how he didn't just say, "I can't", but instead persevered through each issue. I'd also like to give credit to Dispatch as well, even though I never actually spoke with them. To make a long story short, I had two mechanics garages that were apparently playing the "you touched it last" game with my car bouncing it back and forth without my knowledge and all the while intentionally causing the price to go up and up. Despite me arranging with one garage the day before to have it picked up there first thing the next morning (and hence setting up with AAA for the tow), I showed up at the appointed time only to be informed my car was not at that location - unbeknownst to me. The D&S Tow driver (I believe his name was Dave) was very patient and said I'll need to call AAA to put in a new request for a tow (and that he wished he could help more). I did so and headed to the location of the other garage. Dispatch had another tow truck meet me there about a minute after I arrived... that is FAST! I am very grateful for everyone's hard work and I HIGHLY RECOMMEND using D&S! read more

Great people! Dispatch Desiree was very kind, called AAA membership for me and handled it! Nice to have people that really care to help!

My wife and I called AAA for a tow from Carson City to Sun Valley and we were told it would be a 2 hour eta . 2 hours went by and I called the company who was to tow my wife's truck and it was d &s tow in Carson city . When I called d & s to get an eta on the tow trucks arrival I was told by the receptionist that she had no idea what I was talking about , then transferred me to the owner of the company . I was then told that she had cancelled the call for a tow herself for personal reasons , saying that she could do that . I was told they had the right to refuse service to anyone they wanted to , including my wife and I . I do not recommend this company at all . Horrible customer service and being told it was for personal reasons is read more

Bobby showed up promptly and with an impressive and rare I GOT THIS attitude. We were grateful for his confidence and creativity getting the job done with our situation! Also, he was just a NICE guy!!!! He needs to be given a raise thank you D&S! From the Manns. read more

D & S Tow, Inc - Towing Near Me - Sparks, Nevada

My RV broke down and they came to help get me home. Ryan was so great. Very nice and helpful. I have a 1986 34' Hawkins. He treated it like it was his own. He checked for safe routes and was just awesome. I would recommend these guys any time. Thank you so much. Carol read more

D&S towing saved us $200 and their response time was an hour earlier than the other tow companies

Have had to call D&S Tow many times due to unfortunate circumstances with my vehicles. Each time they find every possible way to make my rough circumstances a little easier to deal with. Their staff is very knowledgeable and kind. Would call them again many times over. read more

I was towed three miles, picked up my vehicle only about five hours later and it was $365. Ouch!!

Broken down in Carson City due to manufacture recall, 120 miles from home. Called AAA for a tow to nearest mechanic for repairs as manufacture states two months out for repairs but manufacturer said find an alternative mechanic and they would reimburse. AAA contacted D & S Tow, Inc. 6 hours later D & S Tow, Inc showed up. Marcus the driver said he couldn't get vehicle out of park therefore had to drag vehicle onto tow truck. I asked if it would damage my vehicle. He said probably but to have it repaired under the recall notice. I said the recall was for simple shifter linkage not transmission damage. He was adamant that he had one other option and that option was to locate another tow outfit with wheel dollys that it woulr be another several hours wait. Marcus copped a bad attitude giving us no alternatives but his stubborn know it all attitude and left us stranded. We were stranded there for 21 hours when we thought, maybe if we call home for a tow by reliable and knowledgable mechanic/driver. Called Woodys Automotive where they told us that normally they couldn't sent their driver 120 miles as it would leave the area with out a tow truck service, BUT they had picked up a vehicle and had to deliver it to Carson City as we spoke! Their driver Travis showed up, manually disengaged vehicle from park into neutral and towed our car to the shop requested and vehicle repaired in less time it took to get a tow in Carson City. D & S Tow, Inc is a disgrace to the towing services! Wouldn't use their service ever again and will request not using them with AAA. read more

Despite mixed prior reviews, I have had a wonderful experience today! My SUV slid downhill in icy conditions at the Donner Summit, damaging it so not safe to drive. I called AAA. They set me up with D&S in Truckee. Anthony was there within an hour, put it on a flatbed. Towed it to their storage in Truckee overnight. Casey towed it down here to Sacramento with no problems. I would absolutely recommend this company for help in the rugged Sierra conditions. They certainly do their best to accommodate their calls. Conditions can be tough sometimes up there. Patience and kindness are key Kudos Susan for such a great staff; Megan, Anthony and Casey. Respectively submitted. Laura B in Carmichael, Ca read more

Really should be "0" stars. They left me stranded on Donner Summit, with no way home. they would only tow my car to Reno, despite having AAA 100 mile tow Insurance. Said they would tow it tomorrow (with snow forecast) 80 miles out of the way for a total of 150 miles tow. Terribly disappointed with D&S and AAA, probably going to cancel AAA towing for letting them get away with service like that. Better off getting my own tow and letting car insurance reimburse me, at least they got me home before the storm. read more

My car was impounded and I picked it up the following day. My wifes wedding ring, a 1c diamond embedded into a gold necklace. And misc jewelry which belonged to my recently deceased mother had been stolen out of the back of vehicle. D and S Towing are the only ones who had access to the vehicle. When I spoke with the manager or owner, he basically said sucks to be you more or less. I asked if would at least review surveillance to which he replied not everything is covered. Very unhelpful and ucompliant. I'm not the first person this has happened to from the disgusting company, who steals from veterans with veteran plates. read more

It's never fun when you see a check engine light illuminate, especially when the car dies 5 minutes later and it's almost midnight. However, Chet turned everything around for the better. He was so friendly, and super quick to get us to the nearest Volkswagen dealership. We just wanted to thank him for the wonderful service!! read more

D and S Towing hired Freddie last November and Freddie provided us with absolute fantastic service in a stressful situation when our car died on I-80 E between Truckee and Floriston this evening in the rain and snow. Freddie was quick to load the car carefully, was reassuring in our conversations back to Reno and overall, Freddie did an outstanding job. Thank you D and S Towing and a big thank you to Freddie! I hope other stranded people in need get to work with you. Excellent job! read more

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Awesome Towing service! Everyone I talked to was great they towed my truck from Reno NV down to Placerville Ca. It was a great experience They kept in contact letting me know when they picked it up and when it was to arrive Kimberly & Megan in the office were great and very helpful! The driver did an awesome job getting my truck here safe and the offload was quick and easy! Thank you so much to the crew at D&S Towing for getting my vehicle back to me safe! Timmy Bauer read more

D & S Tow, Inc - My truck arriving in placerville from reno after being in the hands of D&S tow. Thank you so much D&S! - Towing Near Me - Sparks, Nevada

Whew! I'm finally able to write a review after my van "bit the dust" right outside of Verdi on Saturday. The team at D&S were so helpful. They sent out Jim S. to pick us up and drop our Van at Boomtown until we could figure out want to do. He was so pleasant and took an edge off an very unpleasant situation. He returned on Tuesday night to help put the van on a truck that I sent to pick it up. Again, so easy to work with and so helpful. read more

I never use the towing company because I've never been in a real bad accident where I had to use them. Unfortunately I got the opportunity to find out what kind of a company they are. Was in an accident and so far my car has been there for a month they did let a friend go in and retrieve my belongings in my car. Didn't find my pink crystal heart and a brand new pair of sunglasses that were in the glove compartment. It lowers your standard of humanity even more when you can't trust a company that is supposed to have a good reputation. Oh and a handicap Placard. read more

Worst tow company ever! First of all, I was put on hold every time I would call and ask about my vehicle. I would be put on hold for anywhere from 20 minutes to an hour. Then, when I went to the yard, the front office lady is very rude and wouldn't talk to me so I had to bring my step-father along to even pay the tow bill for my jeep. When I get to the car, I notice everything is not where it was precisely. My car was raided and over $600 worth of stuff was stolen from my car. Then I PAID them to tow it to pick and pull come to find out a day later, that someone stole my car from their lot. D & S tow is THE WORST TOW COMPANY EVER! I would advise to find another tow trucking company. read more

Ryan was friendly, cordial, courteous, professional and knowledgeable. Hard to find this combination in one individual but that was my experience with Ryan. A hybrid vehicle was dead, no sign of life at all, and no way to move it manually. When I described the situation, the dealership, said to have it towed in. Ryan was confident it would not need to be towed, brought a jump starter, lifted the hood, knew exactly where to make the connections, and the car came back to life! Ryan also gave me a few very specific recommendations to make it less likely to have this happen again. And he did this without making me feel ignorant (which I was). read more

BEWARE....recently I called D&S for a tow, They took 4 hours to arrive. When the driver finally arrived he barely spoke english, he looked like he was very young and wreaked of Marijauna!.. I called thier office and asked to speak with the manager and after informing her about my concerns and asking for a different driver, she cussed me out and suggested I take my bussiness elsewhere!.. I took her advice and glad I did, I will NEVER call D & S Tow again and I recommend noone else does eigther! read more

The towing business must be a tough one to get good reviews in. Think about it: Whatever the reason your car is being towed, you're gonna be in a bad mood. Well whatever mood you are in, you'll be in a better one if you call D&S tow. My car wouldn't start on Saturday night after dinner, and on a friend's recommendation I called D&S Tow. First: they must have like 300 trucks all over the place just waiting to come rescue people. Seriously: they arrived 5 minutes after I called. Second: The truck was new & clean. The driver looked, was dressed, acted (and smelled!) like a competent professional, not like an escapee from prison. Third: They didn't treat me like an idiot, and tried, without asking, to fix the car there and then. read more

Horrible customer service, overcharged me $90 after towing my from the DMV without reason

Despite the crappy circumstances of being in an accident and totaling your car, I am so happy with the D&S service I received. When I called, Kimberley helped me to great lengths. She was upfront, professional, and also personal with the charges and situation. She explained everything to me, and gave me different scenarios if I chose to keep my car in the lot. It was almost the weekend, so she communicated with her drivers very well to make sure there was no errors when I met the driver after hours. The driver, Anthony, was great. Also professional, informative, and personable. From the moment he pulled up to meet us at the tow yard to the minute he left us and my poor car at pick and pull. He really made this whole unfortunate experience bearable. Pleasant, even! If there are any negative reviews about this place it is probably because those people have negative attitudes all the time. read more

D & S Battery Service Technician, Roy Carpenter helped us out after an unexpected flat tire while enroute from Crowley Lake, CA to pick up an RV part in Reno. After calling AAA Roadside Emergency Service, Roy arrived approx. 15 minutes later, very professional, smiling and eager to change the flat with the spare and got us back on the road within 10 minutes. Roy was in clean reflective attire, very polite and courteous who represented D & S with excellent customer care and skilled roadside emergency service. AAA is well represented by contracting with D & S Tow, with technicians like Roy Carpenter. Steve N. read more

mari was awesome and the gentleman that did the battery for my mother was awesome sorry i dnt have the name....but the lady who works and answered call on july 17th at 113pm was the rudest i felt like i was intruding and inconveniencing her i would totally recommend this company!!!!!!! thanks d&s read more