No one ever wants to call a tow truck, but when you do you want one that comes quickly, does the…read morejob, and is pleasant to deal with. On a recent trip through the Carson Valley, our tire completely shredded. We were lucky to get Jerod from D &S tow to come out and rescue us. He was quick, efficient, and extremely pleasant. He picked up our car and drove us home so we could change the tire. I hope you don't need them, but if you do, I highly recommend Jerod and D & S towing.

Besides the damage to my car, and the fact that nobody ever said which yard my car was going to,…read moreand how they historically fleece their own community, or outright steal their cars. It was the ineptitude of the ladies on the phone that really inspired me to write this review. Contradicting answers, incorrect information and just unprofessional, my car wasn't towed due to impound, abandoned or otherwise. It was towed because I was in an accident, and they assumed my insurance was going to get involved and each time they sounded confused when I said otherwise. D & S Tow, you blow!! I hope that your foot forever feel like your socks are wet, that your most beloved pet comes down with leaking diarrhea, that your phone numbers are always on a list. Stub your tow, and never have hot water. Dirty ass thieves, dishonest and corrupt

Tow truck driver was very fast and professional! Loaded up on the tow bed in no time and ready to…read moreroll.

It's been 5? years since I used Bob from Hanneman's service. Cleaning out a drawer, I found his…read morecard and remembered that I never sent in a review. My engine blew up outside of Fernley. I called AAA and they sent Bob. Here we are, two old ladies trying to get to Sun Valley to meet up with friends. It was over 100 degrees. Bob picked us up on the freeway and 20? minutes from Fenley. Bob made some calls to see if someone could help fix the car. Most places were closed for the day. He called the Toyota Dealership in Fallon for us to see if we would take the car there - and to see if someone could look at it. He drove us there - they couldn't do anything but we could leave it there until the next day. Great. NOW what?? Bob found us a motel for the night - only one room available in the entire town. And he waited to help us with our luggage. Someplace along the way, He also called a couple of rental car places - nothing available. This was all during COVID, by the way. No car parts, no rental cars, no other form of transportation (by this time, I just wanted to go back home) and no buses, or even a way to get back to Reno to catch a flight. Oh - I'd lost my driver's license and credit card, so we wouldn't have been able to get on a plane anyway. (NOT a good day). You know how - when one thing goes wrong, everything goes wrong? It turns out, when one thing goes right, everything goes right. Bob was the first thing to go right. The friends we were driving to see had a best friend in Fallon. And one of THEIR best friends owned the Toyota Dealership, and the owner had close ties to a local rental car company and they just happened to be able to find a car for us. If anyone happens to read this, call him for me and say hi. Thanks, Leslie

Ryan ( and his doggy Niva) came out 60 miles into the dessert out side of Reno and flat towed our…read morePorsche to Sparks Discount tire. Super helpful, super professional, super nice.

My RV had radiator leakage and was pulled over in a very desolate area. My insurance could not find…read morea single tower to come out since it was Sunday so we took matters into our own hands and I'm so glad we found Custom Towing! Charles was very responsive and very clear on time/cost/expectations. He even recommended auto shops that could assist even after towing our vehicle. He was able to get to us at the exact time he said he would and was very professional. I'm honestly thankful we called him and I highly recommend them if you need fast and quick service.

Amazing service! Our SUV was stuck in the sand at Pyramid Lake for 2 hours as we waited for our…read moreinsured road side Assistance and we gave them a call simply to ask for a quote and they arrived within 15mns! He got us out with a smile, led us to a safer area, and very affordable! They ended up billing our insurance so we were still covered. Overall we were very satisfied!

From the owner: Stuck automobiles & RV in sand ,Clay specializing in offroad recovery…read more Boat recovery ( flooded ) tire changes , car lock outs , jump starts, minor car repairs

We were doing the dreaded Utah to California road trip, it was middle of the day sun during a heat…read morewave and car breaks down 45 minutes from Fernley and 1hr from Lovelock... perfect spot of nothing close by. Insurance quoted a two hour wait for a tow. No Uber of Lyft (duh). 107 degree weather. Car's not working. We called Cal-Nevada and Carlos came through in 20 minutes and it was way cheaper than what insurance quoted us for their tow. Got where we needed to go and the driver was super nice and helpful. If this ever happens again, I'm not going to hesitate calling them!

I feel obligated to write this review based on the OUTSTANDING service I received from Cal Neva…read moreTowing's Katrina (sorry I don't have her last name). In what was a horrible situation, my young daughter along with her 3 year old daughter, were broke down on I 80 West of Lovelock...I was nearly 4 hours away and every tow I contacted was unavailable! Needless to say I felt helpless but when I reached Katrina on the other line she too said her drivers were tied up and they were short handed. Once Katrina knew my situation I feel like she went an extra mile and more to help us out, she was able to 1) reassure me, and 2) somehow able to get a tow to them within 30 minutes - absolutely above and beyond and I am sooo grateful to Katrina for this, I'm sure she does this everyday but I wanted her to know HOW MUCH THIS MEANT AND IM SO THANKFUL FOR HUMANS LIKE HER- I had tears in my eyes when I realized I could not help my daughter, I was too far away and that was the first time I ever felt like that, completely helpless! Katrina and the tow driver were truly lifesavers for me and my family today. - thank you!

Had to have a tow from home to the garage in town. Anthony (the driver) was wonderful. We have a…read moredifficult driveway but he maneuvered it like a pro. Efficient, but more importantly friendly and professional. A true pleasure to work with!

Service was awesome. I was locked out of my classic car. The driver was friendly, professional,…read moreand determined. I highly recommend these guys. And their prices were beyond reasonable.

I can't thank Ken and Justyn enough. I was on a 2,000 mile…read moreroad trip in an old ford diesel, and broke down outside their shop. I asked ken for help diagnosing the problem and getting parts, ken knew right away that my water pump was toast. He let me pull my truck into their lot and start tearing apart the motor, lending me tools and answering any question I had on how to replace the parts. Justyn spent most of his day giving me tips and even driving me to oreillys to pick up parts. I was able to get the new water pump installed and get back on the road before sundown. It was an absolute blessing to have broken down in front of MKS diesel. Justyn and Ken saved the day and helped me when I had no money or anything to offer them. I'm forever grateful for them and their generosity sharing their knowledge. A catastrophic break down turned into one of my best memories on the road. These are great people and what every man should strive to be! Thank you guys so much!

Could not have had a better experience with anyone! # 4 injector fuel supply line broke and lost…read moreall power but I couldnt find the problem. Called around town and found no one could even look for the problem for 4 to 6 weeks. I needed my truck yesterday and Ken agreed to do it the next day! He found the problem and fixed it. We couldnt be happier. Thank you Ken five stars always

Great company! I have used ghem a few times and they are also very helpful and friendly!read more

Our Suburban wouldn't start this past week after taking it in to Champion Chevrolet for the same…read moreproblem 2 weeks ago (see my negative review for them) despite a brand-new battery. We knew we'd have to get it towed to a different shop (not going back to Champion - they didn't fix our problem the first time). The Suburban was stuck in our garage at the bottom of a steep driveway. We explained this to the tow company receptionist and she said she'd get her best guy on it. She was very professional and helpful. Zach came was also very professional and friendly. Despite a challenging situation, Zach got the surburban out of the garage and up the driveway with no damage to the vehicle or garage! Charges were totally reasonable also! Had a great experience. Would highly recommend and would definitely use them again!

Heads up, this place is a joke customer service sucks and they LIE ....so watch out .... charged…read moreme a lot. They messed up on their end. Didn't check everything went back for help and they refused me. Be careful.

I am very disappointed with the service I have received. Previously, I let it slide as the…read moreprogressive adjuster was on vacation and the shop must have just miscommunicated. My job was done early but there was paint on the side of the vehicle. The issue with it being done early was I was not spoken to until a few hours before causing me to have to pay extra for a rental car because the original estimate was wrong. Since Jason was out of the office I was told he would touch base with me by Tuesday but he did not attempt to contact me till Thursday when I did not have service. His next call was Friday to come pick up the vehicle. This was a long holiday weekend and the rental place was closing in 2 hours. We previously worked out he would leave it for me to pick up over the weekend so I could arrange a ride. He promised the keys would be left behind the desk to be picked up the following Tuesday when the shop reopened. Not only were the keys left in the car I have a newer truck so it's physically impossible to leave the keys in it and it to be locked. Sadly today I was referred to go to this shop again to deal with good ol Jason. He proceeded to badger me of why I would want to work with him again. To be frank progressive said they don't have alot going on and the body shop I was trying to go to in Reno did not have the proper frame working tools as this company does. Instead of being professional he sadly trauma dumped about why he didn't call me instead of just saying sorry I missed this because of my vacation. Telling a pregnant woman about your daughters loss is so not tackful. A simple I'm sorry I didn't call you as my front desk had stated I would, would have kept me as a client and owned up to an honest mistake. Trauma dumping is so unprofessional. I definitely thought it would be worth the drive to reno to get my car fixed vs dealing with emotionally charged workers who miss final details. Good luck with this shop!