Quick, nice, most efficient roadside service I have ever seen. We had flat tire in hotels parking…read morelot. Luckily it can be patched. Due to COVID-19 we didn't have much conversation. I was really appreciate their efficiency especially all auto repair shop are closed on weekends. We had their service through our credit card service. They will fill out form for you. Many thanks to their help.

My daughter had a flat tire and luckily was already at her school. My husband and I would have…read morechanged it but the problem was the lug nuts did not seem to fit well into the tire iron that the car came with. I even went to Walmart to get a different size tire iron, again, no fit. Finally, we called Busy Bee and our call was answered promptly. The person was honest enough to tell us that it might take an hour to an hour and a half before someone can get to us. Which was fine, but we got a call from an older gentleman sooner to let us know that he will be meeting us in about 35-40 minutes and he was on time. He was pleasant and conversant while he was changing my daughter's tire and had the tools to take the lug nuts off. In addition, he patched my daughter's tire as well! Saved us a lot of money by not having to buy 4 new tires for an all wheel drive car. I will have to call them and find out the gentleman's name because we are definitely using them again and would prefer the same gentleman to provide the service.

Had to have a tow from home to the garage in town. Anthony (the driver) was wonderful. We have a…read moredifficult driveway but he maneuvered it like a pro. Efficient, but more importantly friendly and professional. A true pleasure to work with!

Service was awesome. I was locked out of my classic car. The driver was friendly, professional,…read moreand determined. I highly recommend these guys. And their prices were beyond reasonable.

Above and beyond--earned a customer for life…read more I don't usually gush about tire shops, but RNR Tire Express in Reno earned it. I brought in my 2021 Sprinter High Roof overland rig with recurring alignment issues caused by an off-road tire and rim setup. This is not a small or easy vehicle to deal with--and after five failed attempts at other shops in a single day, I was pretty skeptical. From the very first call, Austin set the tone. He actually listened, understood the problem, and reassured me they could accommodate my oversized van. That alone was a win. When I arrived, Jacob and Jesse came out, took a real look at what I was experiencing, and didn't try to hand-wave the issue away. Instead, they helped get me set up with a replacement set of tires and rims--KO2s (fantastic tires, by the way). Professional, knowledgeable, and zero attitude. We hit a snag when it turned out my van was overweight for the alignment. Instead of shrugging and sending me on my way, Sonia (the manager) stepped in, got me taken care of, and coordinated an appointment at their Carson location. Huge thanks to Tony over there as well for making that happen. Bottom line: this entire team went out of their way to help when it would've been easier to say "not our problem." That kind of service is rare. RNR Tire Express has my business going forward. If you've got a non-standard vehicle, an overland rig, or just want to deal with people who actually care--this is the place.

Worked with Austin for an install of tires I sent to their shop from Tire Rack , very fast,…read moreefficient, and great price for mount, balance, and alignment. Would reach out to them again for any tire needs.

My BFs truck has been out of commission and he's been unable to fix it so he called his insurance…read morewhich he has towing on his policy and A & A towing had a truck out to our house within an hour!! The driver was friendly and obviously was good at his job and had the truck strapped onto the flatbed in no time and took it to the automotive shop that was chosen with no incidents. Definitely recommend this company as we had a positive experience!

I do not usually give five stars. You can look back at my history and you will notice a lot of…read morethrees and fours but today Zack who is in one of the photos brought my son's Durango to my house from my daughters and he parked it perfect first try exactly where I wanted phenomenal. Now mind you he had let's say not real intelligent people trying to go around him while he is backing up trying to get position to back up to where it just amazed me. But if you can request somebody or need a service definitely call them

She started out it is $135/day. All she wanted was my insurance info. She is rude and obnoxious,…read morevery very directive and talks over at every chance. WOW! Adding after comment, you wrote "so you knew your responsibilities and financial obligations after your vehicle has been impounded it is important so you are aware as the legal owner of the vehicle we are storing." So you might say "We have impounded your vehicle and we are asking that you..." Your Staff was rude and obnoxious and you should record your calls so that your Staff is trained. Many of your 1-star reviews repeat my experience.

The person on the phone today was very rude…read more We made an appointment 2 days ago for a 12:30pm pick up and they were running behind. Finally at 1:30pm, the front desk lady or customer service representative canceled it when my wife asked a simple question if they were still on the way and we can be on time to deliver the car to the Benz dealership for our appointment with them. She told my wife, she was canceling the service and we needed to find someone else. And we did! A lot more friendly and personable people out there in comparison to this tow company. So, save your time coz this Carson City Towing isn't the cheapest either.

Very helpful staff Wendy was professional and kind. Went out…read moreof her way to be empathetic to an awful situation and was helpful answering questions even doing some legwork looking up information

The driver (Jessica) was disgruntled and showed poor customer service skills. Made a unfortunate…read moresituation worse with the overall interaction. If you want to be treated like a burden, call Carson City Towing.

If zero star is allowed, I would give zero star. DO NOT USE…read moreTHEM FOR ANYTHING. I am reporting this to roadside assistance programs, irresponsible company like this one should NOT be part of the emergency system. Our car broke down while we were on vacation, roadside assistance assigned this company to our case. The driver, apparently the owner "Mike", kept saying he will arrive in 2 hours, and then several more additional 2 hours, and then say his truck broke down and promise he'll come early next morning. The second day we called him early morning to check on status. Mike said he'll arrive in 30 minutes and then ghosted us and stopped picking up the phone. If you don't want to do business, just say so. Why kept lying and kept people hanging for more than 36 hours in cold snowy weather?

Mike was amazing! He was the only one who answered when we were stranded, late at night in the…read moremiddle of a snowstorm. He provided resources to get us to safety that night. He came the next day as soon as he could. (Literally a life saver, showed up in an ambulance and all). He winched us out and jumped our car in less than an hour! He is VERY knowledgeable and truly cares about people's well-being! Highly recommend him!

Costco trip today and after getting gas our truck wouldn't start!…read moreNice guy in the truck in front of us towed us out of the gas lane to the parking lot. Jon from Costco automotive was able to charge our battery with a handheld charger, also very nice guy! We decided to get home as soon as possible but as we got to the Pyramid highway the truck died again! Luckily we got to the side of the road then called Geico insurance who we have towing service thankfully! Luther towing was there within an hour and with the truck loaded on the bed we were given a ride home in a nice air conditioned cab. Our driver was very friendly and we chatted on the way. Truck safely deposited in our front drive. No issues would definitely recommend this company! Found out the dispatch operates out of the Philippines. Bad situation but three very nice men willing to assist us on a hot day!

Waited for over 2 hours outside in the heat with two children under 2 years old, for the driver to…read moreshow up to tow my daughter's truck that caught fire. It had to go 3 miles to the dealer. He looked at the damage to the truck and refused the tow. Said he wasn't cleaning up the mess that comes with taking the tow, so he refused the tow. But we called a decent tow company, and they handled it for us, start to finish including clean up in 45 minutes. Thanks Cal-Nevada towing.