I put in a request with my roadside assistance at approximately 11:20pm this last night and…read morereceived an eta of 2:28-2:58 from this towing company. They never provided a single update to my roadside or myself, didn't answer my message checking in after they were later than the latest eta. Sent my phone call to voice-mail. Ignored my roadside assistance phone call to check in. I waited an additional 40 minutes before trying to call them again, they sent my call to voice-mail again. My roadside also attempted to contact them again before finally finding me a new service provider. I highly recommend finding another tow company if you actually need help and value communication.

Great price. Great service. Timely service. I will definitely recommend Gutierez towingread more

Ben was the kindest most helpful person I could hope for. I had an issue with my key fob and could…read morenot get my car to start. Ben tried every trick in the book but could not fix it. He really put forth the extra effort to help. Now the dealer tells me there is a known issue and it needed a different part so it would not have been possible for Ben to fix it. Of course we did not know that then. One of the crazy issue Ben had to deal with was climbing through my back seat to get to the car battery which is in the truck but the liftgate would not open . . . He was super nice to deal with and we so appreciate his help. While I hope I never need a tow again, if I do I will definately be trying to reach Ben and Alpine Towing!

We were 150 miles from home in our 2022 Ram towing a 26' travel trailer on our way to Eagle Lake…read more While going over Carson Pass our def/see dealer light came on. We stopped at the Carson City NV Ram dealer, they would not help us. Called the Reno NV Ram dealer, they would not help us. Called the Susanville Ram dealer, they could help in 3 days. We were ready to head back home. We decided to stop at the Auto Zone and borrowed their scanner/reader. It was blazing hot and my wife and dog stood in the shade. She was approached by a gentleman named Ben who asked what was up? He proceeded to use his reader/scanner, cleared the issue, suggested we add new def and things to do to follow up. He felt confident we could proceed to our Cal Fire reunion at Eagle Lake. We have never received such excellent customer service, let alone from a complete stranger. Thank you Ben for your kindness and expertise. We recommend Ben and Alpine Towing, I guarantee you will receive honest, exceptional customer care. Thank You, Frank

My BFs truck has been out of commission and he's been unable to fix it so he called his insurance…read morewhich he has towing on his policy and A & A towing had a truck out to our house within an hour!! The driver was friendly and obviously was good at his job and had the truck strapped onto the flatbed in no time and took it to the automotive shop that was chosen with no incidents. Definitely recommend this company as we had a positive experience!

$280 for 5 mile tow in Reno Nv NOT CHEAP as A n A Tow is in Carson City…read more About $100 above th average perhaps due to tow trucks being in Carson City Nv when car tobe towed is in Reno Nv. Not sure of why an extra $100 is involved. Even then a reasonable amount for towing a normal car 5 miles would be around $100 total. [A real person did anser th phone = 2 extra stars. Stop th robots. Woah-bot]

The staff at this company, especially Mike Ram, are fantastic. Mike helped me with an abandoned…read morepick up at my restaurant. He helped me take the necessary steps to get the car towed from our private lot. It's not easy. Had to call the CHP, fill out a lot of paperwork and stress about deciding whether the car was stolen and abandoned. Mike walked me through it and the matter was revolved. Great service and would highly recommend this tow company if emergency service was required. Great personal service. Steve Topol The Blue Agave

I don't normally do reviews unless they're well deserved. Mike and his team at Dependable Tow went…read moreabove and beyond to get to my personal vehicle (non-emergency) to get it towed to a shop in Reno. They made sure to squeeze me in at the end of a very long day to grab my vehicle and make sure it got to Reno the following morning. Friendly, courteous and efficient. Happy to recommend them.

Awesome experience at Nonstop Auto on E. 4th Street in Reno! My 2007 Hyundai squealed in reverse…read more Nonstop did a complete front brake refresh at a really decent price. Excellent repair. Brakes haven't worked this good in a long time. Both Edgar and Jessica were nice to me and I shall be returning to Nonstop for all my car care needs. Highly recommend.

I am 65 years old and have never been so well cared for with my Subaru. They under bid other…read morerepairs she's by $100s. They went over and above to clean my engine that had an oil leak. The brakes which 7 know need to be done are no longer squeaking

"Locked myself out in a parking garage and couldn't reach anyone who could help on short notice…read more Gracious Pros Towing Service picked up, gave me a clear ETA, and the technician arrived close to that time. He used the right tools for the door type and worked carefully to avoid any marks on the frame or weather stripping. The car opened cleanly and he confirmed the keys were inside before packing up. The whole visit was efficient and low-key, which was exactly what I needed after an already frustrating afternoon. The fee was modest and consistent with what dispatch had told me. Lockout handled well, no damage, no drama."

Gracious Pros Towing Service made a stressful situation so much easier. They arrived quickly, kept…read moreme updated on their arrival time, and the driver was courteous, knowledgeable, and treated my vehicle with great care. The service was fast, professional, and reasonably priced. I highly recommend Gracious Pros Towing Service to anyone in Reno, NV looking for dependable towing and roadside assistance.

Worst company ever! They stole my car while I was parked at my work and when I went to retrieve my…read morecar they claimed it wasn't my vehicle since it's in my mom's name. Mind you I was 20 and my parents lived out of state. When it was time to pay the fees they claimed that my CARD WAS STOLEN! Since i hadn't signed the back. It was the only card i had ever had, my only way of accessing my money. I was obviously very young and panicked. The employees had no compassion at all. They wanted me to make a mistake so they could keep my car for longer and sell it or make me pay more fees. Absolutely evil behavior. Evil people.

My car broke down going west over Donner Summit on January 16th during a heavy snowstorm. The CHP…read moreadvised that AAA would not send for help in that area in bad weather. The CHP called Milne Towing who did get us towed to the Safeway parking lot in Truckee. I took the train back 200 miles, knowing I had to find a repair facility that would fix my car. I called Milne Towing, and advised them I could send a key since my car was alarmed. I was given an address in Truckee that (unknown to me) had no one present. I sent my key and alarm fob overnight. Then they said the didn't receive my key (which I tracked and had to be signed for), so then I contacted the Truckee Post Office, they showed me the signature of who signed for it. So since it was still snowing, I had to rent a 4WD car to go back up and meet the driver at the Safeway parking lot. ! When I reached out to them and asked "who in your business complex would sign for package of personal property addressed to Milne Towing, and not deliver it to you?" There are only ( I went up and confirmed) 4 other businesses in the complex! Why was I given an address to send my key if there was no one there to receive it, while my car was stranded in the Safeway parking lot!" I wanted compensation for my key and fob only, the cost of fuel and renting a 4WD to go back up there I was willing to forget, so I sent a letter! (Please see the attached response! ) So they got around to find my key and fob a month later! Only after I wrote them a letter asking for compensation did they even get back to me! First off, it is illegal to sign for any package not addressed to you, so who did they authorize to sign for them? After reading the other reviews on here which also evidence this company is to be avoided, this is not an isolated event! No responsibility taken, no ownership taken, ti seems their clients are not valued or cared about! Avoid Milne Towing, you have been warned.

Wow! Incredibly fast, reliable, in budget and beyond helpful in a pinch. On top of my car breaking…read moredown and needing a tow, it was extremely hot in reno plus the added bonus of being pregnant didn't help much. But both my drives Zack & Brandon were nice enough to let me sit in their trucks while they did all dirty work. They were friendly and communicative on both my tows to my destination. Not only were my drivers incredible, Mia in the office was personable remembering my name, facts about my pregnancy and showing true care/concern for my situation. I would 1000/19 recommend All Points Towing! As well as work with these three again! Thank you Mia, Zack & Brandon for such excellent care and customer service. I will continue to share my positive experience after such a sticky situation. Y'all don't skip out on All Points Towing!

Had to have a tow from home to the garage in town. Anthony (the driver) was wonderful. We have a…read moredifficult driveway but he maneuvered it like a pro. Efficient, but more importantly friendly and professional. A true pleasure to work with!