Above and beyond--earned a customer for life…read more I don't usually gush about tire shops, but RNR Tire Express in Reno earned it. I brought in my 2021 Sprinter High Roof overland rig with recurring alignment issues caused by an off-road tire and rim setup. This is not a small or easy vehicle to deal with--and after five failed attempts at other shops in a single day, I was pretty skeptical. From the very first call, Austin set the tone. He actually listened, understood the problem, and reassured me they could accommodate my oversized van. That alone was a win. When I arrived, Jacob and Jesse came out, took a real look at what I was experiencing, and didn't try to hand-wave the issue away. Instead, they helped get me set up with a replacement set of tires and rims--KO2s (fantastic tires, by the way). Professional, knowledgeable, and zero attitude. We hit a snag when it turned out my van was overweight for the alignment. Instead of shrugging and sending me on my way, Sonia (the manager) stepped in, got me taken care of, and coordinated an appointment at their Carson location. Huge thanks to Tony over there as well for making that happen. Bottom line: this entire team went out of their way to help when it would've been easier to say "not our problem." That kind of service is rare. RNR Tire Express has my business going forward. If you've got a non-standard vehicle, an overland rig, or just want to deal with people who actually care--this is the place.

Worked with Austin for an install of tires I sent to their shop from Tire Rack , very fast,…read moreefficient, and great price for mount, balance, and alignment. Would reach out to them again for any tire needs.

Had to have a tow from home to the garage in town. Anthony (the driver) was wonderful. We have a…read moredifficult driveway but he maneuvered it like a pro. Efficient, but more importantly friendly and professional. A true pleasure to work with!

Service was awesome. I was locked out of my classic car. The driver was friendly, professional,…read moreand determined. I highly recommend these guys. And their prices were beyond reasonable.

Very helpful staff Wendy was professional and kind. Went out…read moreof her way to be empathetic to an awful situation and was helpful answering questions even doing some legwork looking up information

The driver (Jessica) was disgruntled and showed poor customer service skills. Made a unfortunate…read moresituation worse with the overall interaction. If you want to be treated like a burden, call Carson City Towing.

First of all, people need to understand towing/salvage is a very tough and expensive industry…read more That being said, Daryll and Wendy seemed a little gruff and tense at first. But they went well above and beyond for customer service. I was stuck in a real bind which was my own fault. They answered all my questions, multiple times, on both the phone and in person. They walked me through the process of getting my car back and were extremely helpful and thorough. They were honest and the lot is secure with cameras. I was missing property and they understood my concerns and were amiable to the police being called. It turned out the highway patrol had it in safekeeping.

Used City Auto Towing through Progressive roadside assistance and had an extremely unprofessional…read moreexperience. The driver went to the wrong gate entrance at our complex. That gate cannot be opened from our side, and within about 10 seconds of arriving, instead of trying to communicate or find the correct entrance, he immediately left. He called us asking us to open the gate, but we explained he was at the wrong one. When we called dispatch back, we were told they would not send another driver. Apparently the driver told them the gate "wasn't open" and that we shouldn't be serviced. When I explained that he was simply at the wrong gate, the dispatcher became defensive and accused me of being rude instead of trying to resolve the issue. After that, they refused to help further and eventually stopped taking our calls altogether. This was one of the worst roadside assistance experiences I've dealt with. Completely unprofessional customer service and zero effort to actually help the customer. I'll be filing a complaint with Progressive regarding the situation. If you use roadside assistance, I'd strongly recommend avoiding City Auto Towing. If anything goes wrong, don't expect accountability or customer care.

"Judith Auto Towing fulfilled my urgent need for a tow. The driver arrived earlier than I had…read moreanticipated, and they dispatched someone without a lengthy wait. He loaded the car quickly, made sure it was headed in the right direction, and spoke effectively the entire way to the repair. The encounter wasn't difficult or dragged out in any way. The car was delivered in the same condition as it was picked up; the driver was courteous and professional, and the final cost was in line with the dispatch quotation. Response time and dependability are crucial when you need a tow right away. Both were insured by Judith Auto without any problems."

From the owner: If you choose Judith Auto Towing, then you are working with competent professionals who specialize…read morein first-rate tow service and roadside assistance. With the help of our highly maintained flatbed tow trucks, we can ensure a top-notch quality service.

"I slid off a gravel pullout on a back road near Sparks after a light rain--the rear wheels dropped…read moreinto soft soil, and I couldn't obtain traction in any direction. Finding the location wasn't straightforward since I was well off a named road, but Brenan Towing Rescue managed to locate me using the GPS coordinates I read off my phone without asking me to navigate to them anywhere. The recovery operator walked the area before setting up anything, chose an anchor point on stable ground well away from the soft edge, and used a tree strap at the anchor to protect the bark. The winch pull was slow and steady -- not a single sharp jerk that would have stressed the rear axle or bumper. Once the vehicle was free and back on solid ground, he walked underneath with me to inspect for any contact damage before I drove off. Nothing to report. The charge was fair for the type and location of the recovery, and it was disclosed before work started."

From the owner: With expertly qualified drivers, we have the biggest towing fleet in the state. Our services…read moreinclude towing, winching, emergency roadside assistance, tire replacements, fuel delivery, and jump starts. We are available around-the-clock.

My BFs truck has been out of commission and he's been unable to fix it so he called his insurance…read morewhich he has towing on his policy and A & A towing had a truck out to our house within an hour!! The driver was friendly and obviously was good at his job and had the truck strapped onto the flatbed in no time and took it to the automotive shop that was chosen with no incidents. Definitely recommend this company as we had a positive experience!

I do not usually give five stars. You can look back at my history and you will notice a lot of…read morethrees and fours but today Zack who is in one of the photos brought my son's Durango to my house from my daughters and he parked it perfect first try exactly where I wanted phenomenal. Now mind you he had let's say not real intelligent people trying to go around him while he is backing up trying to get position to back up to where it just amazed me. But if you can request somebody or need a service definitely call them

So relieved I found Swift Support Towing Experts…read more I was driving a work truck along McCarran Boulevard when one of the rear tires gave out. A heavy-duty tire change is not something you can handle with a basic jack from the glove box. The technician arrived with commercial-grade equipment and carefully lifted the truck on stable ground. He replaced the damaged tire methodically and ensured everything was tightened correctly before lowering it. He even checked the pressure in the remaining tires. The pricing was shared before any tools came out and stayed exactly as quoted. For heavy-duty roadside assistance in Reno, they know how to handle larger vehicles safely.

From the owner: We give reasonable rates for roadside assistance and towing without compromising on quality or…read moredependability. Our crew is proficient in various types of roadside assistance, and with the use of modern technology and appropriate equipment, they can tow your car quickly and securely.

Key snapped. Half stuck in the ignition. Car dead in the parking lot near Meadowood Mall…read more I called Outer Lane Roadside Assistance in a panic because I had no idea how to deal with a broken ignition key removal. They answered calmly and told me exactly what would happen. The technician showed up quicker than I expected and brought specialized tools designed for extracting broken keys without damaging the ignition cylinder. He worked carefully, explained each step, and removed the piece cleanly. No scratches. There was no pressure to upsell anything. The price was discussed before he started and matched what I paid. If you ever face this kind of roadside situation in Reno, they handle it efficiently and without drama.

From the owner: We offer reliable roadside assistance and towing services for all vehicles. Our fleet is equipped…read moreto handle any situation, from minor breakdowns to major accidents.

She started out it is $135/day. All she wanted was my insurance info. She is rude and obnoxious,…read morevery very directive and talks over at every chance. WOW! Adding after comment, you wrote "so you knew your responsibilities and financial obligations after your vehicle has been impounded it is important so you are aware as the legal owner of the vehicle we are storing." So you might say "We have impounded your vehicle and we are asking that you..." Your Staff was rude and obnoxious and you should record your calls so that your Staff is trained. Many of your 1-star reviews repeat my experience.

The person on the phone today was very rude…read more We made an appointment 2 days ago for a 12:30pm pick up and they were running behind. Finally at 1:30pm, the front desk lady or customer service representative canceled it when my wife asked a simple question if they were still on the way and we can be on time to deliver the car to the Benz dealership for our appointment with them. She told my wife, she was canceling the service and we needed to find someone else. And we did! A lot more friendly and personable people out there in comparison to this tow company. So, save your time coz this Carson City Towing isn't the cheapest either.