Yes, our Internet price has gone up since we signed up but that's with any ISP. I don't really notice that the speed is bad but sometimes when I do a speed test, we are getting less than we are paying for. Recently, we noticed an increase of our monthly bill of $2.50. After looking closely at it, there was some regulatory fee tacked on. My husband researched online and read that it is voluntary. He decided to call to ask for it to be removed. He got through to customer service right away (this would take hours with Rogers!) and they were very helpful & removed the charge and advised that we would be credited back the $2.50 paid on the next invoice. Overall, we are pretty happy with Carrytel. read more

My internet service has been down for 3 days... Thier support is useless at best. If you have anything critical related to internet I would not recommend this company. read more

The service was terrible. Constant outages. Loved being charged the shipping cost of sending modem back plus a restocking fee totalling $50. I would stay far away. read more

Internet down again across Ontario according to Users on Twitter. It happened about 11:30pm on Saturday night. This has happened many times before. Their Twitter feed says it's to be fixed in an hour. Let's see if they can make their promise. read more

Carry Telecom - Internet Service Providers Near Me - Toronto, Ontario

I do have problems with the service and the quality of Internet reception. I'm finding out after they set up that there's problem with the television and I have a lot of blips outages. I like the fact that I can speak to someone about my problems and get help when I need to. I'm not stuck trying to use an automated system that doesn't know what I'm specifically asking questions about. I have never spoken to anyone without thinking that they helped they have great customer service. And I remember worrying about that because of my past experience with other businesses who wants to have your business don't try to keep it. read more

I moved into a new place and requested the basic wifi plan for 40$ a month. After we received the device we called for activation. A month went by with people transferring over to different departments and promises of calling us back and the issue was never resolved. Customer service is unprofessional and contradict each other. I had someone laughing when I was explaining what had happened and this person got nervous and denied it which was just another disappointment. it takes forever for you to get a technician and then you get a call first which does not help at all before they visit your place. I know the price is attractive but trust me is NOT worth it, save your time and money. This was by far the worst experience I've ever had. read more

Hey everyone, I wanted to share an awesome deal with you all. If you're looking for a new internet service provider, Carrytel has a great promotion going on. By using my promo link, you can save $49.99 on your first month of service! This is a much better deal than their usual promotion of $10 off for three months, which only adds up to $30 in savings. Here's the link: https://fan36.carrytel.ca/ With this link, you get: $49.99 off your first month's bill Reliable and fast internet service No long-term contracts If you've been thinking about switching to Carrytel or just need a new internet service, now is the perfect time to take advantage of this offer. Feel free to ask me any questions if you need more info. Happy surfing! read more

After realised my internet speed recently was not up to par, I open a ticket with Carrytel to report this. The next day, a staff from technical support calls and told me that the problem was rectified and corrected. I am happy with their fast response in solving my internet issues. read more

If you don't need your internet to be reliable, then go ahead and use these folks. You will save money, but it comes at a price. Carrytel's customer agreement specifies they do not guarantee service, nor bandwidth. So if it goes down "so sorry, please be patient". As a reseller, they are at the mercy of Rogers. Pray you dont have an issue on a Friday, because you'll be without service for the weekend, as Rogers doesn't provide service to Carrytel on the weekend. Not only that, but if you do encounter an issue, unfortunately their people cannot provide you with any information at all. If you work from home, or need internet service on a consistent basis with 24/7 support and quick resolution of service disruption, they you need to avoid CarryTel at all costs. read more

ZERO STARS!!!! This company has been a nightmare to deal with. After moving we decided to use them for internet, which we never recieved!!! It was canceled on the 14th of January yet I was still charged my monthly fee on the 17th.. I have spent $133.34 on internet ehich was never connected. Sent to modem back, thei recieved it on the 20th....it is now Feb 11th and I have still not received reimbursement. Every time I call support I get a different answer/scenario of what is happening with my account. Upon calling today, they informed me that I would only be reimbursed $66.00 out of the total amount and there was nothing they could do about it. They also would not give me their legal team information which screams SCAM to me. I will continue to try and be patient and look for reimbursement from this company but I am less than hopeful. I STRONGLY advise that people do NOT put the trust and hard earned money into this company. read more

So after 2.5 years, I'm cancelling the line and moving to a different company. They not only raised the price 3 times, but also the past 2 weeks, the internet has been extremely slow. See the speed test results I got. It was just getting impossible to have Zoom calls, work, or stream. I tried configuring the wireless network as they suggested, which sometimes helped, but not in the past 2 weeks. I'm on the phone calling to cancel now, and it's been 10 minutes without anyone picking up the phone. I signed up for Carrytel as it was originally cheap, but with the constant raising prices and bad customer service, it's not worth it. read more

Terrible customer service, and constant outages. It's "unlimited" internet, if you want your internet to be at a snail's pace. I recently switched to another ISP due to CarryTel's mediocrity and they're refusing to refund us back our modem deposit. Stay away from this rubbish company. read more

This is the second time in 6 months that Carrytel has an outage of more than 12 hours during the pandemic when everyone uses internet to WFH. Poor communication on the restoration time. I'll be looking for another ISP read more

I switch my internet service from 150mb to1000mb the 150mb was 67.00 dollars a month and they had a new plan for 1000mb 49.00 dollars a month so I switched to the new plan. They sent me a new modem to connect up to my cable line. I did a speed test and my speed was between 100mb up to 120mb, phoned them to let them know, all of a sudden I had to be a technician and send them reports, months go bye and my speed never got better. Finally they sent me a new modem and my speeds improved but they bounce around from 750mb to 1000mb. They asked me to send the old modem back to them which i did. Then they sent me a email telling me that the cat 5 ethernet cable was not in the box and wanted to charge me $10.00 for it, a meter long cat 5 cable only costs $1.00 they use cheap cable not gold plated cables. long story short sent cable back and phoned them for a credit on my internet because they were petty about the cable and i was paying for speeds i was not getting it was like paying for a full tank of gas and only getting a 1/4 tank of gas. It took them 6months to correct my speed but wouldn't give me a single penny in credit for the speeds i was paying for but did not receive. Also took them 2 months to credit back the modem i sent back. All they care about is money not customer service. In the end they told me I could keep the cable for my trouble. What a joke. If you see any good reviews they obviously wrote them. read more

horrible company pure scam n fraud n they like to lie to customers give faulse information then they will decide to close ur account or cancele ur order to get service after u call em out they attack u n abuse u and defend their staff even tho they been caught red handed lying multiple times n staff even admitted to it n superviors still chose to cancel me getting services even tho i didnt do a thing wrong at all will be involveing ccts ctrc n better business and a lawyer as they violated my human rights and were abusive n committed fraud as they charged my card for the amount befor even haveing everything ready their quick to take ur money but wont return it for 1 week wich is patheticc this placer needs new staff all around all managers supervisors n agents need to be fired n re hired new ppl as their staff dont under stand english properly n violate laws in canada non stop ive seen many other reviews that back up everythig in saying horrible abusive scammy company not safe to use save ur self the headache 100% n go else where i promise u ull be less stressed n angry as im ready for a fight after my horrible experience read more

you like to have a third world countries internet quality, go for this company. Don't think that you can be connected at least one hour without interruption. Hell no!! And at night don't count on it to watch a movie or have a video call with your gf. I think they are super cheap that they shut down some of their service providers not to save the bandwidth no, just to let you know that it's getting late and without internet you're better off going to bed earlier. Seriously, don't waste your time and money on this bunkers. I was just listening to some podcasts while taking care of something in my kitchen that boom. No connection. Then I said enough is enough. I used my cellphone data to let people know about these punks. Maybe someone was just about to switch to this company and saved its time. You see my frustrations in this review? In two month you feel the same if you go for Carrytel!! read more

They get a zero and rating because I was nice enough to pay my boyfriends internet service and told the girl it was a 1 time payment, she said ok Took that payment, I then canceled that service for Dec 11,2023. Keep in mind I'm not an authorized person on this account!! A few days after Dec 11 2023 they took another payment. And then today Jan 25, 2024, took equipment fees out of my account of $133!!! Called got some guy that started spewing about "our policy" blah blah. Absolutely ridiculous!!! Their internet is cheap but their customer service is really bad!!! They ARE THIEVES!!! They had been taking payment out of my boyfriends account up until November's payment when all of a sudden that payment couldn't come out??!! I told her it was a 1 tome payment from my account!! Then they took another 2!! This company is being ran by international people, and when things don't go properly they say "it's our policy" Well I have policies too, not to deal with idiots and THIEVES and that'd what this company is!!! Please DO NOT USE THIS COMPANY FOR INTERNET!! read more

I live up in Stouffville and I dont have many plans to choose from especially something like fibre. The only fibre option would be rogers but you would be overpaying for internet. I used carrytel for a year and i purchased 150 Mbit download but for throughout the whole year I would get at most 50 down and on average 35 down. The network stability leaves much to be desire. I'm constantly disconnect or getting very high ping delay during games especially if another family member is on a video call. Given the COVID situation that is very common. I would reset the modem more times in a month than I would have to during the 2 years I was with bell before. For some reason the modem they sent me didn't support 5Ghz even though the model is supposed to. I suppose they sent me a defective one but I didn't want to deal with the hassle of replacing the modem and not having internet for a few days so I had to purchase my own router. I've definitely contacted customer support about the internet service problems and they would run through a basic troubleshooting that you would have done already before calling them. In the end, the problem would still persist and the issues above would remain. This is my own personal experience, maybe I was unlucky but I won't be coming back. On a side note for people in Stouffville, I recently switch to Tekksavvy and its going great. read more

Stay away the internet is bad. Paid for 1000 mpbs and got 1 to 3 mpbs. so if you need reliable interne, or just internet stay away from them. read more

Unreasonable late fees and administrative charges will be applied without justification for such delay since day 1. Some times payments may be delayed by the banking institution, therefore they will no take any excuses to take your money and advantage to create unreasonable charges. Over 25% from the total bill amount for each day delayed. Be aware before taking a decision with a company that administration operates like scam read more

I have been talking to the carrytel escalation team for more than a week about the modem that returned in very good condition and there is still no communication to cancel the payment for the supposedly damaged modem. What happens is that they don't want to give the modem deposit back and they have to invent something to avoid paying... those who praise carrytel cancel their services and see what happens later... you won't see a single cent of your deposit about the modem... I will continue waiting for a response until I find a consumer complaints office read more

I'm not sure why everyone is rating them so low, I pay $69.99 a month for a 1 gbps connection and always get about 70-100 megs a second when downloading most things. Yes they've had a couple of longer interruptions over the years that I've been with them, however they have always been very easy to get a hold of and I don't usually wait long for a technician to come if it's needed. I don't know about anyone else, but I'd much rather pay a smaller ISP then Rogers or Bell. The same plan I have now would cost me almost double with Rogers. read more

Terrible customer service. Devices did not work on day 1. Frustrated, I cancelled after 3 phone calls and 3 live chats. They still say its my fault and need to keep resetting the device. I have paid to have devices shipped to me. No I have to pay to ship the devices back to cancel the service I did not even receive!!! Absolutely terrible rip off company Do not do use Carry Tel!!!! read more

I have Carrytel cable internet since 2021. The service is on Rogers infrastructure, the signal strength and SNR very low but speed/stability OK. They have promotion now - 1st month free via referral link: https://helena7.carrytel.ca. read more

l assume the 5star reviews are paid for. l think this could be a front for a bank account scam or something. They stole $100 from my account, sent a broken modem in the mail, never saw a tech or a minute of internet service. Visa can't get your money back and the cops aren't interested in small fraud. DO NOT GIVE THESE VULTURES ACCESS TO YOUR FINANCES. read more

Terrible customer service. Did not get equipment yet, but my credit card was charged with 2 months of service bill already.

STAY AWAY!!!! Do not subscribe their internet service. What a joke! I only have their internet for half month and I need to reset modem 20 time a day to make a works for only half hour and get disconnected again! I figured Carrytel have very limit bandwidth from Roger and Carrytel set up a auto robot to disconnect some of their new customers whenever there is no activity from the modem end. This way instead of supply to 20 customers regular bandwidth, Carrytel can make more profit from 100 customers from doing so! Bad business practice! You paid cheap $29/month for first 3 months and this is what you got cheap service!!! read more

STAY AWAY. I signed up with this dodgy company after 10 years of hating Rogers, they made Rogers look like saints. They cut my internet 2 weeks after I joined them. No explanation, no call, no notification, only to find out they had NOT processed the payment on my credit card when I signed up despite them sending me a modem and a tech and everything. Trying to get that small issue resolved was like pulling teeth! read more

Well another of the many internet outages, 2nd day still no internet, this seems to be the norm for this company. Carrytel support tells you nothing. Anyone considering signing up with their internet service, DONT, unless you want to be frustrated by constant internet outages, limited customer support and less than transparent disclosure of outage reasons.The costs they advertise in no way equate to the level of what they laughingly call customer service. read more

UPDATED REVIEW Had some inital challenges with my install (not the fault of Carry Tel). Carry Tel Customer service was very pleasant and responsive. The good news: Now that I'm hooked-up ( never had cable service on this property before) I am pleased to report great QOS with my cable connectivity - at an unbeatable price. Why pay more? Very happy with the speed, bandwidth and uptime. Reccomend you use your own wireless router with their supplied modem in AP mode. read more

We have had nothing but terrible service from the start. Our setup date for the internet was 3 days ago and we're still waiting for it to kick in. We've called them several times and were told a manager or supervisor would get back to us but no one's reached out to us. This is a discount service that's just not worth it. I do not recommend. On the other hand, I reached out to Cogeco for other information and they were great. I highly recommend them if they service your area. read more

Carrytel is a smaller provider that I believe uses the Rogers infrastructure and provides it for a fraction of the price. While I'm no expert on all the technical aspects of their service I did test speeds pretty extensively and found their services to live up to expectations. Speeds were great and after having had the service for a year, my complaints are minimal. When it came time to cancel due to moving, it was relatively hassle-free. There was a "service failure", however, that occurred about 10 days before the scheduled cancellation and while that was unfortunate and perhaps wouldn't happen with the owner of the infrastructure, it was only a small blip for me. Furthermore, customer service provided a refund for the days of lost service. While a full month's refund may have been better, honestly, the lack of hassle and time wasted in actually communicating with a human and getting issues resolved in minutes as opposed to spending untold hours in phone hell with Rogers or Bell more than makes up for this. Do your research online before deciding for yourself, but this is definitely a company I would be willing to go back to in the future. read more

4 month of experience was to much . Repeated failures were to many and I have found my self spending hours on line with Carrytel technicians in attempt to solve the faults . Yes we have solved all the faults. What was my cost ? Spending over 6 hours on line Making round trip to Carrytel office to replace my modem Having some technical lessons free of charge from Carrytel technicians Thank you Carrytel, enough is enough . Your cheap deal was expensive for me read more

GARBAGE BUSINESS. Charged for months of service but never got a single day of internet. BEWARE. They locked up my bank account and continued stealing from it for without providing any service. read more

Zero or negative stars are more like what I feel Carry Telecom deserves. After placing my order on March 18, my Service was originally supposed to start April 5th. It was delayed 'til the 7th due to uncertainty of Canada Post delivery of Modem & Router. CarryTel's attrocious customer service in "English" is difficult to understand. It is now the 14th and I still have no service. Calls to Carry Tel are meaningless . . . Customer Service reps say they have "no idea" when Shaw will confirm the transfer . . . I depend on a reliable internet connection every day . . . I regret being sucked in by your promotion of a faster service for the same money . . . A neighbour has graciously allowed me to mooch off his 7Mbps connection . . . I feel foolish for having relied on CarryTel . . . read more

They increased the price 2 times within a short period unless they guaranteed the price for a year to be constant. The internet service is not bad. The main issue is the customer service which is not responsive at all, you feel that they are the only internet service provider in the world and they dont mind if you stay with them or not (they are not supportive at all). They offer a 50mb service but the max output of the modem is 15-20mb and they ask you to buy another modem if you want to max out the speed or you should connect with cable like 20 years ago! Update: Another surprise from the company, they don't make the refund for the returned modem (when I started this terrible service they told me that I would receive the refund once I return but now they have changed their words). I have dropped off the modem and they are asking me to come back and get it. Such a shame ! read more

Absolutely terrible customer service and horrible technical support. I signed up with Carry Telecom in March of 2023 because or their attractive pricing for 250Mbps speed. Almost immediately I experienced poor internet speed far below what was advertised. These low speed periods always occurred between 6:30 PM and 11:30 PM. The speed I was receiving between these times was usually in the single digits ( 2 Mbps to 9Mbps) rendering all my equipment useless in the evening. I assumed that I was being throttled between these peak hours. I contacted Carry Telecom and was advised to submit a Slow Speed Data Collection report. When contacting Carry Telecom I always experiences customer service reps. that could barely speak English. You would think that English speaking customer service reps. would be an important part of the hiring process for a Canadian company , but not for Carry Telecom. After submitting the report I was advised to return my modem for a new modem. I received the new modem, but this did not resolve the problem of poor internet speed. I was once again advised to submit another Slow Speed Report. Carry Telecom then dispatched a technician ( from Shaw) to try resolve the problem. The technician added a COAX filter to the modem , which again did nothing. I was asked one again to submit another Slow Speed Report. After the 3rd report was submitted I never heard back from Carry Telecom. After 8 months of this nonsense I contacted them and cancelled the service. It took nearly 2 months of calling and emailing to get my equipment deposit back. I called Shaw and setup a new account. Their technician setup all the equipment and I finally had working internet . The lesson I learned was that you get what you pay for. read more

Carry Tel tries to scam clients. We are with this internet provider since 2018. At the beginning of the agreement we paid $50 + tax as deposit fot the inetrnet modem. Since then the modem is listed on their monthly invoices as "free rental". During the years we had to change the modem of few times because the model is out of date and not performing well. They always said that they don't have another model available. Now they said that the internet is bad because the modem is old model. They offer to replace it if we pay ~$70 + tax deposit. We asked for a refund for the old modem, and they said "no" because the old modem is sold to us. The mentioned that in Jan 2021 there was a small print on the invoice saying that they switch the deposit to purchase, and it is our fault that we did not noticed. We said that there cannot be a purchase without our agreement, plus: - In April 2022 they replaced the modem and asked me to return the old one. - Since 2018 and even now the modem is listed on their invoice the same way " free rental". Their offer is to switch to another provider if we don't like it. So, be aware of their scam. read more

Can't Deliver....I'm paying for Gigabit service and have been stuck as low as 200 Mbps. upload has been as low as .01 mbps .Carrytel response is to continue having me do their troubleshooting resulting in no change to the problem. My demands for appropriate price adjustment have been denied https://www.speedtest.net/my-result/d/c4dceb4d-feea-4f4c-bedb-edf88e5f0464 read more

Terrible, 0 stars. They only have one main fiber cable supporting their entire network, so the connection goes down all the time, sometimes for multiple days at a time, but they keep raising the price. You can find much faster & more reliable plans for less money at any other provider. Customer service is also useless, took me 4 calls and a new modem (which they made me pay for) to diagnose an issue with a cable. Also when I first set up the connection they lost my invoice and just completely forgot about my installation date, leaving me without internet for a week while they fixed it on their end. STAY AWAY at all costs. read more