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3 years ago

Terrible customer service. Did not get equipment yet, but my credit card was charged with 2 months of service bill already.

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Review Highlights - Carry Telecom

I don't know about anyone else, but I'd much rather pay a smaller ISP then Rogers or Bell.

Mentioned in 6 reviews

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Dotto-One

Dotto-One

(10 reviews)

Downtown Core

THE best internet provider in Toronto PERIOD I've been with…read morethem for several years and I have never had a single problem. They have extremely efficient and pleasant personnel and the most reliable internet service I've ever had, with reasonable prices (that never get jacked) to boot....kind of the opposite from the ratbastard telcos you're used to. I cannot recommend them highly enough and if you're fortunate to be in an area/building where their service is available, you'll be sorry if you don't sign on.

This is a short term review for this ISP. Having been with a single service provider for over a…read moredecade one tends to be vary of the new upstarts when it comes to an essential service like internet. I was curious on switching my ISP as the fees kept creeping up and even with my well negotiated contract I was looking around for a new service source as didn't know what options I would have when renewing. I will give dotto one kudos for being persistent as after they initially got my contact they kept following up and even made it an easy decision to switch to their service with the penalty from the current provider. The installation was smooth and was done within an hour. I have a somewhat complex setup at home with some legacy equipment blended in with new tech. There was a technical glitch with the hardware on the legacy tech that made me connect with their support line a few times. They are quite helpful and being a smaller operation you even get the people who have dealt with your issue before hand. Believe me it's a big time saver not having to explain the issue again and again. With a few adjustments and troubleshooting on both ends I am satisfied with the service I have. I will update in the long run but so far a solid service. Update for long term usage. It has almost been a year and the service and support have been rock solid. A rarity IMO for the service industry in Canada. I am talking about no service calls requests after the initial issues, billing. The tech support went out of their way to help me out with a tech issue I was having initially. Updating to a 5 star rating (rare feat)

Acanac

Acanac

(327 reviews)

Etobicoke

I have been a customer of Acanac for over 10 years, but these last few years have not been among…read morethe best... far from it. Don't expect to get 50 Mb/s if you've paid for it... I have never even reached 30 Mb/s with my latest contract. So, I upgraded to a 500 Mb/s fiber optic speed, with new equipment and everything necessary for good service. However, even this time, Acanac still cannot deliver what they promised in their contract... even if they really want to provide good service, they simply cannot. After a month of wasting a lot of time on phone calls with support, I still don't consistently get 150 Mb/s today... and yet, I continue to pay for the 500 Mb/s in this contract. It's regrettable. ---------------------------------------- Je suis client chez Acanac depuis plus de 10 ans, mais ces dernières années n'ont pas été parmi les meilleures... loin de là. Ne vous attendez pas à avoir 50 Mb/s si vous avez payé pour cela... je n'ai jamais eu ne serait-ce que 30 Mb/s avec mon dernier contrat. J'ai donc opté pour une vitesse de 500 Mb/s en fibre optique, avec du matériel neuf et tout ce qui est nécessaire pour un bon service. Mais même cette fois-ci, Acanac ne parvient toujours pas à fournir ce qu'elle a promis dans son contrat... même si elle veut vraiment offrir un bon service, elle n'y arrive tout simplement pas. Après un mois passé à perdre énormément de temps au téléphone avec le support, je n'obtiens toujours pas aujourd'hui une connexion de 150 Mb/s de manière cohérente... et pourtant, je continue de payer pour les 500 Mb/s de ce contrat. C'est lamentable -------------------------------------

I've been with Acanac for the past 10yrs and i was "happy" until ... last 2 years! Customer /…read moreloyalty Dept. are horrible, no escalation possibility by being transfer to supervisors/management, no email, only one phone nr.. customer service GODS. I already wrote a complain to Commission for Complaints for Telecom Services. Stay away from Acanac!

Carry Telecom - isps - Updated May 2026

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