The worst customer service. They don't speak with you respectfully and their service is not stable.

I was with CIK Telecom for five years, and it was a nightmare from start to finish. Constant connection problems, slow internet, and terrible customer service. They never explained basic things like how to change my Wi-Fi password, then asked me for it when I tried to fix it. Even canceling was a hassle -- I had to pay $30 just to return their equipment. Keep away from them. read more

CIK Telecom - Unsafe Login Page from CIK Telecom Router This is what CIK Telecom sent me to change my Wi-Fi password -- a login screen that says "unsafe" - Internet Service Providers Near Me - Markham, Ontario

Customer service does not answer their phone These guys are super unprofessional people I have no idea why they wouldn't answer their phone for technical problems. Let alone won't even answer the phone for sales. How hard is it to really get a hold of these people, it shouldn't be that hard read more

Cik Telecom installed fiber in our neighbourhood. We were so happy. As soon as we could we dumped troublesome Rogers and switched to Cik Tel. We were able to get a much faster internet speed for a cheaper price. We have had Cik Tel for a few months now and have not had any problems with it. Sure beats what we previously had where the internet continuously went out. No complaints so far. We also don't have any problems with reaching the customer service when we had questions. read more

Terrible Customer service. They dont know what they are doing. Tried to sign up for service, checked my address is available. Called them and they say it is not. I am only 2 min, waliing distance to their headoffice and the CIK wire is right infront of my house physicall, how can it be not available? No response 3 days after I sign up. Clearly shows that they dont care about getting new customers. read more

I'm a client and I've never been happy with them . Trying to change payment day but they refused 18 months of frustration. Can't take criticism act like children if you get annoyed and hang up. Please find another service as I regretted ever moment with them.. R. Dobson read more

I finished my service and sent the device back, but Ciktel is falsely claiming that I have another device which I have never possessed and referring me to collections. I would never use this service, they are liars and thieves. read more

Incompetent idiots, slow Wifi and terrible customer support . Do not recommend it's not worth the 20$ less just go to Shaw or someone else stay far away from them read more

I am a CIK customer, I called customer care about my service, The CIK provides different services for existing and new customers. As an existing customer, I called CIK customer for the same service and price as a new customer. They asked me to pay some money for upgrading services and for that I requested to transfer the call to their supervisor. but I got disconnected 2 times. (One time not supervisor pickup call and another time the sound quality from the supervisor was so bad that I could not listen and got disconnected from their side ) If their own service is so bad then how can they give better service to others? I wish they had good customer service and good connections. read more

Bad, really bad. Internet has been unreliable at best for a whole month, constant calls to support but zero solutions. I just waited in line on the phone for 40 minutes, just for the guy to put me on hold for another 20 while he "searches" for the email that I sent to them (although I received confirmation emails that I did). Then he tells me when you send the email, call us again and hangs up. What a waste of time Edit: called again, the reps microphone was absolute trash and when I couldn't understand him because he was cutting in and out he hung up on me. (Yes I had full bars on fido using a OnePlus 3t read more

CIK Telecom - Confirmation email - Internet Service Providers Near Me - Markham, Ontario

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Looking for cheap and fast internet? LOOK AWAY because CIK Telecom is NOT the company for you. My family switched from Bell to CIK because our internet is unstable. We heard some great reviews from a close friend who got CIK so we thought, why not? As a Yelper, I read a whole bunch of CIK reviews, which should have given me some warning bells, but I did not heed it... BIG MISTAKE THERE! After getting CIK came the string-long of issues, multiple phone calls, extremely long holds, and overall crappy internet. Basically, we experienced EVERYTHING that people wrote in the reviews: 1) Spoke with a technician 2) Spoke with SENIOR technician 3) Rebooted the modem 4) Switched the modem 5) Had a technician visit my home (during COVID-19) to solve the issue 6) Repeat any of the above options. GUESS WHAT? Nothing worked. After being a CIK client for almost 10 months and giving the company multiple opportunities to redeem themselves, I told them they had ONE LAST CHANCE. You see, the problem is NOT SPEED, but STABILITY. I honestly don't care how fast the internet speed is, it could be the FASTEST in the world for uploading and downloading BUT if I am NOT connected to the internet then... all that speed means, nothing. It's like owning the fastest car in the world, but if the car doesn't have gas, it ain't going nowhere. Y'all get the point... For the last straw, I spoke with 4639 Michael (yep, at one point, I recorded the number and name of the person I was speaking with, because I was calling in so often). He is a senior technician, and he said he would help me fix the issue of STABILITY and would call back to check. I get a call less than 24-hours later by 4609 Philip to see how the internet was, and of course, it was working fine, but I specifically told 4639 Michael that I wanted a call A WEEK later to make sure the internet is still stable. This is the common trend with CIK: you call, they "fix" the issue, then your internet works, but in a few days (three at most), the internet becomes a bit shaky, and after trying to be patient, hopeful that your last call with CIK did fix the issue... you find yourself on the phone again, hearing their motto: "Welcome to CIK, where the customer is king!" Let me be real with y'all... the customer is NOT king at CIK, I feel more like a fool when I call CIK. Like I keep believing every time I call that they are actually solving my internet issue, but they are not. I called again recently and got connected with 4609 Philip, as I kept a record, I found that I came full circle with someone I spoke to before--you could tell how often and how many times I've called CIK in the last while. I told 4609 Philip that I wanted to speak to the manager or his boss and he kept refusing. He said, "I am the supervisor" and I am like, "I want to talk to YOUR MANAGER, there is a difference!" I had to bring up CIK's motto "...where the customer is king!" to tell him, "If you are true to your company's motto, I want you to respect me and transfer my call to the manager." This is where 4609 Philip said his manager would call me back in 5-minutes. Ohhhh, I am NOT falling for that one. 4612 (I didn't catch his name) told me the manager would call me back in 30 minutes, but 2-hours later, I was the one calling CIK, so don't fall for the "we'll have our manager call you back"--because they ain't! Anyways, I was SUPER adamant with 4609 Philip that I told him his manager could call me back WHILE I was on the phone with him, because if the manager does not call me back, at least I am on the phone with 4609 Philip and he could try again. THIS TACTIC WORKED--the manager gave me a call in less than 5-minutes. I was on the phone with 4613 Raqesh, who is a manager. He listened to the issue and apologize, begged for one last chance to prove the company. He said he would send a technician to my home to fix the internet issue, maybe evaluate my home to see where is the best placement of the modem, etc. I asked 4613 Raqesh, who has my account file pulled up in front of him, "When was the last time I had a technician come over to my home to fix the internet issue?" 4613 Raqesh noted it was a few months ago... then I asked him, "If that technician came and fixed the internet problem, why then am I on the phone with you right now about the ongoing internet issue? How can I trust that you will send a technician over to fix my internet when the last guy who came over could not? Does this make any sense to you? How can I trust your company anymore?" At this point, 4613 Raqesh just went back to pleading, please give their company one last chance and his form of compensation, as a manager, is free internet for ONE WEEK---what a JOKE! As a family, we are moving onto Rogers Ignite Internet. We found that our neighbours uses it and their connection is quite steady, so with fingers crossed, we hope this switch will give us the STABILITY my family needs. Next time, heed the Yelp reviews and don't get CIK!!!!! read more

I know people complain about the speed and things. Yes, internet can get really bad with CIK. I've been with CIK for so many years, I'm happy with the internet. I watch a lot of movies, tv shows and YouTube videos and most/ almost all the time, it works well for me. I have multiple devices as well. We switched to their better plan with faster internet so maybe that's why I like the internet. I would say to contact CIK and ask them for options for faster internet. My internet only glitches 1-2 times a week max. Customer service is really good. Their staff/ call line speaks Mandarin so you can speak that or English. read more

Speeds no where close to advertised when other providers can live up to their cliams: Throttles their internet speeds and it is very obvious as download speeds are slower than upload. Also, does not hapeen with another Rogers Cable internet reseller in the same household using the same model model. Bad customer service: Tried to call to resolve throttling issue, clearly indicated that I woukd like to be contacted after 5pm (from their own option menu) but instead go repeated calls throguh out the day and then an email saying they tried their best to reach me and couldn't so the problem must be solved. I wish there was negative stars available. read more

I was really happy to find a great deal on unlimited internet in Calgary. I thought $40 CAD for unlimited 30mbps service on cable modem, including a wifi enabled router was a great deal. Today, I can't stream Netflix because the download speed is so bad. Getting 0.87mb download is not acceptable. I call the support line for CIK and after dealing with a grumpy tech find out that although the account is unlimited internet, it is speed throttled after you use 6GB in a day. WHAT?? How is that an unlimited account? This is the kind of thing that they should have told me when I ordered the account. Definitely cancelling my service. If you are tempted by CIK\'s low monthly price - RUN LIKE THE WIND. read more

I would give CIK zero stars if I could. the speed is in consistent and they cut my internet off without notice and says it's an accident. They also have hidden fees for hardware with very confusing terms. Please save yourself and do not use CIK. read more

I made a Yelp account just so I can explain how terrible CIK truly is. CIK is truly a mistake of an internet provider. The internet stability is equivalent to a bungee cord that is not attached to the harness, one second the internet can be perfectly fine, hanging at around 40 - 70 ping and in less than a second it can spike to 100 - 400 ping. It is normal during the day, but when it comes to around 9 pm, the internet just starts going haywire. It is terribly inconsistent and using CIK these past few weeks have been torture. Especially when you have come from a long day of work to enjoy video games. The thing is you physically can not because of how terrible their internet can be. Like I am just trying to relax playing games but CIK is essentially torturing me with their terrible internet stability. At this rate, I am starting to believe that CIK is literally throttling the internet. Looking at the rest of these 1-star reviews asking for help at CIK is literally at this rate is just a massive waste of time. CIK does not care at all for their customers, their slogan at this point is equivalent to false advertisement. With all these 1-star reviews all over the internet about CIK Telecom, you would think they would try and fix this massive issue but they do not. The only thing CIK is good at is being terribly inconsistent with their internet and not fixing this issue permanently rather than temporarily. If you do not want to undergo torture and mental instability, search for a better internet provider other than CIK. read more

CIK Telecom - Internet Service Providers Near Me - Markham, Ontario

they can offer you amazing offers with higher speed with a cheep price compare the others but form the moment that you agreed, you will be the victim, after one months your internet speed will reduced significantly like my case. I purchased 50M Fiber Lite Express Plus high speed internet with download up-to 50M, upload speed up-to 10M, actually i got maximum 25 M, and in every tome i complaint they make the changes and i started to receive 45M but after 24 hours is't gets worst back to 16-17-and even to 7M, so they are not deserve to be an internet provider. read more

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It is a terrible company. Keep away from them. They send you a bill with unreasonable amount on it, and when you ask for explanations and detailed information before you agree to pay, they never ever provide you with the requested information by insisting to pay whatever they ask without even giving a chance to find out why. And when the customer does not want to be fooled, they send the file to collectors. None of the representatives is collaborative, none of them is polite. KEEP AWAY FROM THEM!!!! read more

I have been with CIK since 2015. I was first on their CIK business account but moved to residential a few years ago. I have moved twice in the past few years and changed my service options. The Internet Speed is consistent and reliable. Only been a few minor network issues in four years. Also, this is the first time I have had a billing issue, though the first invoice after a change is usually difficult to understand. read more

I have been using CIK internet services for 3 years because of a referral of a friend of mine. The technician who came into my home was patient in explaining how to set-up our home Wi-Fi while he was installing and plugging in all the internet devices for us. Before he was finished he did a speedtest and helped us connect our phones to the Wi-Fi. In all these years I have been using CIK, I only had 3 outtages, with one due to a storm knocking down a lot of trees in the neighbourhood. read more

Finally, called and got an email from Cik a few days after confirming the disconnection date. Also received the modem for the next service provider, EBox. Looks like my next review will be for EBox's internet quality here in the GTA Ontario Canada --------------- Called them today. Guess what, the transfer request to Rogers hasn't been sent by Cik to Rogers so transfer cannot happen again. New internet provider was contacted and new date, Dec 29 was set. Called Cik and again, I am told that they will send the transfer/disconnection request to Rogers on Dec 11 as there is a 20 day lead time requirement so they can't send it today Dec 7. Today is the 4th call to Cik. Do you have what it takes to be a big Cik'er, do you have the patience and the time to survive being a Cik customer? If their 30/5 Mbps plan gave me at least 5mbps download, I'd be happy but I only get 0.9mbps :( Do pray for Ciktel - they do serve a good purpose employing Canadians and providing jobs. Hope their service improves so they last a few more years -------------- As of Nov 24, Ciktel has not even sent a cancellation/transfer request to Rogers. Note that Rogers need at least 10 calendar days lead time. I clearly mentioned to cik customer service on a phone call almost a month ago that I am transferring to EBox internet and they have me a Nov 29 date. So this is the date I have provided to EBox. Since until now Rogers hasn't received the cancel request from EBox, Rogers informed Ebox, who in turn called me up that they needed to reschedule the transfer on Dec 14 to give sufficient lead time for the (incompetent) Cik to send the request to them. I did follow-up a week ago with Cik and mentioned about the transfer on. Nov 29 and their customer service said they will send it. They didn't. Note that you have to explicitly tell them that the transfer, again, transfer is on a future date and NOT a mere cancellation where your internet will be cancelled and no transfer is taking place. That means you have to instruct Cik to send a cancellation/ transfer request to Rogers WAY IN ADVANCE of at least 10 days. Hope this helps of all wanting to stop their service with Cik. Calls to customer service takes at least 15 min waiting time. --------- Not even at 1 Mbps right now as I write this - both upload and download o a Sunday 9pm Do note that speed was fine when I first switched to Ciktel. It was 2017 that I noticed a consistent slowdown when watching YouTube videos. So with so many providers and that I have been with them for almost 3 years, it's time to move on to something hopefully better. My rating of Cik over the years although for fellow Yelpers, only the current matters. 2015 - 5 stars 2016 - 5 stars 2017 - 3, 2, 1 star (as the year progressed) read more

They have no service toward existing customer and only focus on sales. Pathetic customer service or in better words no customer service. The offering they have is for new customer and once you are in their trap, they simply wash their hands off. read more

They don't care about their customers, can leave you without internet for days. You have to call them 100 times, they can put you on hold for an hour. Their support is hardly talking English. They don't track what they sold to you and when you are cancelling with them - selling you that device again. Their billing department cannot find paid invoice with the proof of sale, you have to find it yourself. When you send them their device, pay for the shipping and provide them with the tracking number, in a week you will be charged for that device anyway (even if you prove that it is delivered) and will not get any refund or response! Avoid them at all cost! (Winnipeg, MB) read more

I cannot find a zero star, otherwise I will give it to CIK. We fell into the mail flyer mistake,1000M Internet Bundle promotion. After we joined them, all we got are problems. Telephone got cut on and off most of the time while talking. Internet Speed was less than 100M and after complaining numerous times , 2 tech. finally arrived and of course they don't work weekends = INCONVENIENCE to customer, that also apply to installing date too. TV had circle turning on the screen while playing, a very slow mode. The tech. changed a "faster speed Router" and instructed me to buy a cable wire connecting it to the TV modem. Not knowing any better I did just that. The WiFi speed not stable, only went up to 300M for 2 days after the so called SERVICE. I am sick and tired of seeing a long cable wire from the front to the back of the house. This is 2022 and we are using WIRELESS technology now. What a JOKE!! The funny thing is after switching into a new server, CIK insisting the cut off day should be on the same day as the installing date. The service rep. pretended not to understand me. To be honest, CIK can keep those few days $ and I am very happy to get out from this horrible learning experience. BUYERS BEWARE !! read more

I was without internet for 2 days and work from home zero help from cik customer support just basically said wait till monday read more

CIK Telecom - Not happy - Internet Service Providers Near Me - Markham, Ontario

Having been with both Bell and Rogers in the past; I can safely say CIK is by far the worst ISP I have been with (and possibly worst in Canada). Their internet speeds are drastically worse than what they advertise; my family purchased the 75mbps plan but our speed is consistently around 2-3mbps, and sometimes dropping below 0.1 mbps (not a typo). The internet also consistently disconnects (around once every 20 minutes), sometimes for hours at a time. Their customer service either does not care, or is too incompetent to help; I have called over a dozen times, and each time they say everything looks ok from their end and promise to follow up, which they never do. I have been working off of my phone's data because the internet is so unstable. To anyone reading this who is thinking of signing up with them: there's a reason why all of their reviews are so negative. Going with them is not worth the $10-20 you save by not going with a more established company. Stay away! read more

CIK Telecom - Google speedtest for 75mbps plan - Internet Service Providers Near Me - Markham, Ontario

if I could I would give this 0 stars but I cant. The Wi-Fi goes on and off, mid game my Wi-Fi would get out and wouldn't get back on for hours on end and this is the reason why I'm hardstuck bronze 2. It would be so easy to get to immortal if my Wi-Fi would stop acting up but noooo every time I get on it acts up. I can barely do anything. This was the reason I was failing in all of my classes during covid because I couldn't join any meets. Now I take other online classes since I been homeschooled, its still acting up. This was also same for my father who couldn't do his crypto work because of CIK. I will definitely will be looking for another network because this is not working out. I would not recommend to anyone unless I desperately hated someone. read more

I've been with CIK for one year now and service is absolutely garbage. Internet keeps dropping. Their modem only supports 16 devices. Then they ask you for pay another $10 if you want a different modem that allows for more than 16 devices The reason I stayed so long is because I prepaid for one year service. On top of that they told me I have to pay out of my own pocket to return their hardware equipment. I have never had any ISP company make the customer pay out of pocket. Please save yourself the aggravation of unstable internet and crappy customer service on top of their rip off fees for a so called better modem. And gouge the customers more by having the customer pay to return CIK hardware. read more

Same reasons as others, except I must add that I have noticed that CIK will purposefully cut down your internet at the most important time of day. 5:45-11pm EST is when my internet goes from 40+ mbps to 2.6mbps. read more

CIK Telecom - This is soooooo sloooow - Internet Service Providers Near Me - Markham, Ontario

I got scammed by this company paid them $90 up front and got nothing for my money no internet service nothing been trying to fix the problem for hours now and have decided to just give up as it is not worth the stress! Since I got scammed for $90 the equipment they sent me is now in the garbage I refuse to pay to return the equipment sent to me by the same scammers that ripped me off for $90! Avoid these dishonest folks at all costs! read more

Worst internet ever. We never had a full complete day of internet in one whole week. Never again, do no recommend. I wrote this with my cellphone, on my LTE. read more

What a joke... For a company that calls themselves Customer is King, they treat their customers very poorly. Each and every time I called, with the SAME issue, their customer service and their tech support would constantly interrupt before I could even explain my issue. They would never actually send a tech out to physically test my service but would rather claim to "change the parameters" and my service would improve for about 10 minutes before returning to the lousy service. I put in service tickets with their app on a near weekly basis and somehow tolerated this horrible provider's service for two months. I have no problem paying more for better service... don't let CIK Telecom's low prices attract you to their crap service. read more

Worst internet service ever. My parents love it cause they're chinese but I think this company is a scam. The internet we pay for and the internet speed we get is NOT the same. The internet is by far the slowest I've ever encountered. Even worse than basic Rogers internet plans. My parents are hooked onto this and refuse to switch to Rogers... there are many other issues besides internet speed but I won't get into that. read these reviews & STAY AWAY. read more

Gave this company a second chance. Provided me with a crappiest wifi router that barely has a 10m radius. Not to mention the ridiculously slow speeds that it drops to. Internet speed is literally 10% or less than what your plan is. read more

Bring on the Clown-Cars! These people could not organise a piss-up in a pub. I spent about 6 hours on the phone trying to get connect to their internet service - to no avail. After committing to me - twice - that someone would come to my house today, they said today that someone would be here the day AFTER tomorrow. If that is how they treat existing customers, I cannot imagine how badly they treat existing ones. read more

They throttle your internet and when you call their customer service (which will take atleast 20 minutes) they will redirect you to another internet speed test site which will not display the same results as a website like fast.com to make it seem like it's just you who's believing the internet is slow. If you double down the person on the phone goes to "fix something" and magically your internet is back to normal speed. Don't recommend for anything that might involve downloading more than 1 gigabyte. read more

CIK Telecom - idle internet speed - Internet Service Providers Near Me - Markham, Ontario

Bad customer service. Also, the router that provided from CIK was broken. Could not use the WiFi service few days after service activation. It take me more than one hour to get help from them from a call. Moreover, they said the coaxial cable was not included in the package. however, when I open the fixed router, there is a cable given in the package. CIK does not inform the customer correct and unite, and real-time information. read more

I had a promotion with a promise to stay on the same price for two years but when I wanted to change my address they increased the price around $20 without any reasonable explanation. Garbage. read more

I was charged for 3 months service that they cut. I changed my Visa Debit due to some scam so I probably forgot to update them. Regardless whether or not I give them a cancellation notice, if they continued giving me the service or notified me the first time my service was cut, I'd probably be willing to pay the amount owed+penalty fees (due to declined payment). I called yesterday to restore the service and they told me I owed them $306.87 for the months I didn't use the service at all. I was beyond shocked! They also called me only once, which I thought was a request to return the modem. I sent them an e-mail so I have some proof of our conversation, but the reply from the Customer Service is just a repetition that "I didn't cancel the service". Well, I've been a Shaw customer, even if I owe them $300, they'd not just cut my service. If they do, they'd stop the billing & require us to pay the restoration fees. They're cheap but customer service is so bad and basically a SCAM. They refuse to explain & negotiate. I'm going w/ Telus. read more

Pro: Their customer service is better than Acanac. Con: CIK will DNS throttle their 50mbps service from 6pm to 12pm; specially during the weekend. You need to realize what you are experiencing and complaint about it. Youtube is capped at 3.5Mbps; Twitch capped between 6-7Mbps; other download off of NA servers are capped at 10Mbps. Let me walk through you the theatrical ISP diagnose: Their 1st test, they will make you ping speedtest to demonstrate that you have a near 50Mbps connection; if you speedtest on Google, they will say that's not accurate, Google is deceiving the world. If that doesn't convince you, they will proceed to step 2. Step 2, their Speedtest.ciktel.com and show you that you have 50Mbps; their tech-supports will attempt manipulate you by denying that there is anything wrong; they will try to convince you that the experience is subjective, the video loading time is unreal; your Youtube is not taking 10 second to load a 2K video at 3.5Mbps; you are high, you are delusional; their internet connection is at full speed. Step 3, they will ask you to waste your mobile data to test Youtube video loading speed on your mobile LTE. Step 4, they will ask you to disconnect your $400 router and connect directly to their modem through Ethernet; I am still unsure what this test gives you, but ok?! I needed to connect to my own VPN in order to enjoy my full internet speed. What they concluded it's that my VPN is affecting my internet settings from 6pm to 12pm. Other thoughts: CIK did call back and tell me to retest my internet to see if it's working properly. Which did work properly after 2 complaints within 24hours. Customers should not be deceived with gimmicky DNS throttle settings, everyone should enjoy what they paid for at any given time, peakhours or not. read more

CIK Telecom - Internet Service Providers Near Me - Markham, Ontario