I have been a customer of Acanac for over 10 years, but these last few years have not been among the best... far from it. Don't expect to get 50 Mb/s if you've paid for it... I have never even reached 30 Mb/s with my latest contract. So, I upgraded to a 500 Mb/s fiber optic speed, with new equipment and everything necessary for good service. However, even this time, Acanac still cannot deliver what they promised in their contract... even if they really want to provide good service, they simply cannot. After a month of wasting a lot of time on phone calls with support, I still don't consistently get 150 Mb/s today... and yet, I continue to pay for the 500 Mb/s in this contract. It's regrettable. ---------------------------------------- Je suis client chez Acanac depuis plus de 10 ans, mais ces dernières années n'ont pas été parmi les meilleures... loin de là. Ne vous attendez pas à avoir 50 Mb/s si vous avez payé pour cela... je n'ai jamais eu ne serait-ce que 30 Mb/s avec mon dernier contrat. J'ai donc opté pour une vitesse de 500 Mb/s en fibre optique, avec du matériel neuf et tout ce qui est nécessaire pour un bon service. Mais même cette fois-ci, Acanac ne parvient toujours pas à fournir ce qu'elle a promis dans son contrat... même si elle veut vraiment offrir un bon service, elle n'y arrive tout simplement pas. Après un mois passé à perdre énormément de temps au téléphone avec le support, je n'obtiens toujours pas aujourd'hui une connexion de 150 Mb/s de manière cohérente... et pourtant, je continue de payer pour les 500 Mb/s de ce contrat. C'est lamentable ------------------------------------- read more

I've been with Acanac for the past 10yrs and i was "happy" until ... last 2 years! Customer / loyalty Dept. are horrible, no escalation possibility by being transfer to supervisors/management, no email, only one phone nr.. customer service GODS. I already wrote a complain to Commission for Complaints for Telecom Services. Stay away from Acanac! read more

Acanac is a terrible company to deal with. I was with them for several years and every single time there was a problem with my internet it took multiple days for it to be fixed. customer service was horrible for the most part, I only dealt with one person who was kind and helpful. I had to cancel my service today and go with a new company after their faulty equipment overheated and they would not help me get new equipment in a timely manner. I would not recommend, save yourself the trouble and distress. read more

Not located in Canada anymore, only dealing with people from Egypt who will throttle your service and charge fees to your credit cards not authorized. Horrible customer service, and I'm surprised Bell Canada allows this. read more

Worst technical support people ever. Rep aggravated me and then blatently refused to transfer me to her manager. These people should all be fired. read more

Acanac is a scam. The give fake promos for 2 years or a year. They hope that you will forget about them and the will keep billing $82 a month for a service worth between 35-40 with other companies. Stay away from them it's a scam. Just ask Gemini to help you find the cheaper internet service provider in Montreal. There are plenty. read more

I was with acanac almost 6 years, no problem, but recently they were bought out, my price went 200,%, I had a really good deal price, it was fixed, never went up, till two months ago, after I called in, they could not do my Internet cheaper than $70 a month, while they had a price $50 a month on the website, I was told that is for new costumers, anyway, today I called to cancel, all of sudden, they had a deal for me $44 a month, probably short lived, I left, got a new provider, router on its way, people, good deals in Mississauga, run away from acanac while you can, read more

Misleading Promotions, Broken Promises, and Poor Customer Service I had a promotional rate with Acanac that I was promised would renew for an additional two years at the same price. This promise was clearly communicated during my interaction and, as I understand, is recorded on their end. When I noticed my bill increased far beyond what I was promised, I initially called to resolve it. I admit I got frustrated and hung up during that call--it was upsetting to be misled again. Since then, however, I have remained factual and professional in all communications. Despite acknowledging that misleading information was provided, Acanac made no effort to correct it or take accountability. Their responses have been scripted and policy-focused, showing little regard for customer experience. This is not the first time I've experienced this type of issue with the company, and it reflects a pattern that is not customer-focused. I have since moved on to another provider, but I am sharing this experience, including on social media, so others can make informed decisions. Based on my experience, I cannot recommend Acanac to anyone who expects honest communication or reliable customer service. read more

I contacted them after many years of using their internet. Their customer service representatives have such strong accents that I can't really understand what they're saying. They wasted my time making me wait far too long just to speak with the so-called technical support, who didn't do anything to help. She kept saying things I couldn't understand, which was really frustrating. In the end, she just said, "Okay, pay $10 more per month and we'll send you a new router." Why? Because they weren't even able to unlock the control panel account. So what's the point of having technical support? read more

worst experience, these people costed me my job (wfh) and a week worth of pay for the horrible internet connection. the employees do not know what they are doing and assume what's wrong and make you pay more for them to say it will fix the issue and it doesn't fix anything. on the phone with them for 2 hours to get absolutely no help. just a waste of time and money. guys save you peace of mind and find a more reliable internet provider! read more

Was told I needed a new modem to fix the intermittent outages. Upgraded and now the internet crashes daily. Called customer support, waited an hour to be told I need to speak to tech services. Agent blind transfers me and the call disconnects. I finally get to a tech support agent and they need me to remote into the modem to get logs. After all of that BS the response was it's Roger's fault and we need to escalate to them and I can't get an answer till the end of the week. read more

The worst service ever. I have no stable internet connection, I cannot work remotely because of that. I called Acanac multiple times. It's hours holding the line (not a joke). Acanac didn't even try to fix it normally. They twice provided my address not correctly for a technical guy (so Roger's tech. worker (bc Acanac has NO their own equipment and tech. specialists) once canceled an appointment, the second time a worker was about to cancel but i asked him badly to get to my place). i couldn't work bc of unstable internet (i have no internet for 20 minutes or an hour or two). I need to cancel the services but i cannot even reach an operator, no one picks up the phone. Not the cheapest but the worst. I am so disappointed with the services. Acanac is a problem all the way. read more

I was with Acanac for 6 years. The cost was $371 for a year in 2018 for 5mb per second, the slowest service. They kept raising prices untill I was paying double and no increase in speed or better service. I decided to cancel and move to another provider. Acanac service is prepaid so I thought we are done once I canceled at the end of my one year contract. I installed the new service provider but Acanac kept caling me and harassing me. After two months I received a letter in the mail from collections agancy for $60 I owe to Acanac. It turned out that they didn't disconect the service on the date I asked and kept it going even though I already had a teksavvy modem connected and receiving internet from tecksavvy for two months. There is obviously paper trail to prove I wasn't using Acanac anymore in the period after my contract was done. In any case what kind of sick company sends you to collections for $60 after paying them thousands and being their loyal customer for 6 years. I spend a lot of time on the phone with Acanac but they don't care about my experience, all they care about is their $60. So I paid it today and I hope that this review will provide some crucial info to people who are thinking about signing up with Acanac. I would only recommend this company to my worst enemy. They could have charged me any amount in the end like $500, what would be my recourse, I still wouldn't be able to take them to court and would have to pay that amount. Please avoid placing your self in this situation, and avoid Acanac like a plague. read more

Had internet installed recently. Just moved my router wiring around and internet was down. Service Technician was very helpful and got my internet back up. thanks!! read more

I've been with acanac couple of years and they have the worst customer service. They are beyond the worst. They disconnected my internet without any notice (I pay on time). They don't want to send a technician (but still they charge me for the internet). What is wrong with this company?! When I called customer service they hanged up on me... It's been 2 weeks with no internet and no information when technician will come... read more

HIGHLY RECOMMENDED! I had other big and some smaller internet providers in the past. They were all generally more expensive than Acanac and some have questionable tech and customer service at times. Acanac has been great for the 3 years with them so far. Consistent good speed internet with great customer and tech service. read more

All I have to say , just stay away from this company they will collect your credit info , will not connect the service on the scheduled time , and will keep delaying the installation service useless customer service can not solve any issue u can not talk to any manger to look for your issue very terrible experince i would give them 0 rating if i could do read more

RUN AWAY!!!!! The customer service at Acanac is beyond horrible. Every single one I've spoken with is clearly not a native English speaker. Several times, I've had to hang up and call back because I literally could not make out what they were saying. The support structure is so microfractionated that never mind left hand/right hand, the thumb doesn't know what the forefinger is doing! My request was simple: I am moving. I have the new place as of May 1, but I won't be moving in until June 1. For the month of May, I need service at both the new address and the current address. Sales (Indian) said I had to talk to Customer Service (Philippina) Customer Service (Indian) said I had to talk to Sales (Indian) Sales (Indian) then said I needed to talk to Cancellation (Latina) Cancellation (Latina) said I would be required to pay $120 to cancel the existing account, plus pay for a setup fee at the new address. I went full-metal-Karen and demanded to speak to a supervisor (btw: good luck with this - you will NEVER EVER speak to a supervisor!). I was informed it was not possible to transfer me, but she would send an email. that was at 10:30 this morning. at 5:30 p.m, I had still not received a phone call from anybody at all, let alone a supervisor. So I called back. Customer Service said I had to talk to Sales and I had to hang up - I am *damn good* with accents, but his was so thick that, added to the stuttering and stammering and searching for the right words, conversation was absolutely impossible. Called back and dialled through to Sales. This is what I said: "I need service set up at the new address as of May 1st and i need my current account to end as of June 1st. So for the month of May, I want Internet at two different locations. And I'm not paying $120 to cancel the current contract because I'm not leaving Acanac, I just need the services to overlap." We did the security verification (and by the way: EVERY TIME i was transferred, I had to do the f'g security verification because apparently it's IMPOSSIBLE for them to say "I've verified her identity - you know, like I used to do when i was dispatcher for HVAC and taking in pizza orders) and went around and around the block for him to conclude triumphantly "so you just want to move your service over as of June 1st!" "No, as of May 1st and I need my current service terminated as of June 1st" and here we go again. Finally, I ask "What if I transfer my current service to the new address but sign up a new account for the current address for just one month?" "Sure, we can do that. What's the address?" "49 Cowan." "49? You mean 48." "No, I mean 49." "Are you sure?" "I am literally parked out front staring at it." "According to our records, there's only even-numbered addresses. You can have service at 42, 44, 46, 48, even fifty." "WHY THE FUCK DO I WANT TO PAY FOR INTERNET AT A HOUSE I DON'T EVEN LIVE AT?!?????" Seriously. For the amount they charge, their erratic, spotty, dodgy service and their execrable customer service really is NOT worth it! read more

Worst company ever..change rates and rules arbitraly. Worst customer service reps. Totally incompetent. Try Tech savvy much better... Elizabeth Trollope read more

I wish I could give negative stars for Acanac. We suffered they Acanac for over 3 years. Service was under par at best. The most horrible customer service agents ever. Technicians always lazy to ever trouble shoot the problems. The last straw was when we had an outage for 7 days and no one seems to care to resolve the issue. For 7 days we were told to just wait, someone will contact you . Save yourself the hassle and go any where else. read more

I just got off the phone with a customer service rep who repeatedly called me sir and a man. He said my Chinese name sounds like a man's (which is blatantly false, Chinese does not have gendered names, but also very insulting). He then proceeded to Google my name and claim there are men with my Chinese name, therefore it must be a man's name. He also repeatedly claimed I sound like a man (which is just absurd, never in my 18 years of living in Canada have anyone told me this!) Not only did he not apologise he kept laughing when I told him that he is being an ass, and his only defense is that he "has Chinese friends". He kept making inappropriate comments like asking me to guess his gender from his name. This is extremely unprofessional and I hope you don't treat any other Chinese clients this way, and I hope you reprimand this customer service rep. Perhaps a cultural sensitivity training would be beneficial! read more

I placed an order for a new service for my house on the Nov. 17th 2020. I was GUARANTEED installation for the 24th. Since I haven't heard from them, I called to verify and I was told that the delivery date is now the 30th. I talked with an agents that said I received a text AND email on the 18th but i received neither(not in junk, etc). When I called back to talk to a second agent he told me that the confirmation was sent on the 23rd, but just an email and that they don't send text!! No supervisor on site, they will try to call back in 24 to 48 hours... P.S. After all the debacle and other empty promises, I decided to go with a different provider, then they charged me an extra $40 immediately, stating that I have their modem and they need to protect themselves if I keep the modem! I was in conversation with them to know how to return it, but they didn't say anything about charging me. PS, I'm still waiting for my refund, after it was supposed to be issued... Avoid at all cost, unless you don't mind being lied to, charge extra and need to waste time running after your money! read more

Keep looking for another internet provider. This company is a nightmare to deal with never sends invoices and services are very slow, They don't notify you when rates go up .When you call customer service you get nothing but a run around constantly changing their story everytime you talk to them. Refuse to resolve your problem .worst customer service I have ever hot read more

Worst customer service EVER. They took payment for internet service to my house, then disabled my router, rendering it USELESS. That's only the start of my nightmare with this mickey mouse company. They also failed to install Fibre internet after 3...count them 3 installation appointments. They showed up at the wrong time (while I was at work) The 1st time, did the SAME THING the 2nd time around and after rescheduling with these incompetent fools a 3rd time, they call me on the day of install to tell me that they "don't do evening appointments for install" and left me with no 4th install reschedule date. Instead, they told me they'd call in a week or two to reschedule for a 4th f@%n time; which never happened I may add. Instead of installing my Fibre internet, they flat out canceled my cable internet that I already had working, deactivated my modem rendering it useless and STILL TOOK PAYMNETS FOR INTERNET USAGE. I can't stress this enough: DO NOT USE THIS COMPANY FOR ANY SERVICE WHATSOEVER. THEY'RE USELESS, UNPROFESSIONAL AND TAKE NO ACCOUNTABILITY FOR THEIR OWN SCREW UPS. It's been over 2 months now and I still have no solution to any of the problems they've caused. CONSUMERS BEWARE!!!! CONSIDER YOURSELVES WARNED ABOUT THESE IDIOTS. read more

They said they were not sure if my house had a unit or apartment number biggest retards ever waisted 10 extra days so I just cancelled. The excuses were down right Lies Worst internet company I have ever experienced try Virgin Mobile at least they Do what they say they will do unlike Acanac read more

Terrible company. Stay away..To talk to customer service took me more than an hour and they disconnected me 4 times.

Their customer service feels like going to the dentist for a root canal. You get to some kind of resolution, but only if you're prepared to bear the pain of their incompetence for a few hours/days/weeks. read more

Currently have the 150/15 mb cable internet with Acanac and it is $59/month. With covid they added an additional "temporary" surcharge of $5. Why? Don't know but fine I was okay with it. What I am not okay with is the company raising the cost of my monthly plan to $69/month without any notice, maybe hoping it's customers won't notice. What the actual fuck. Avoid this company. Speeds are midocre, service drops out at random times. read more

Worse service ever. No customer service, they don't know what they are doing. Stay away, even one of the sales people told me to go to another company as Acanac is just not good. read more

1 star is being far to generous in regards to their Customer Service. If the cue isn't so long that they disconnect you immediately when you call their service line (and that is a big if), You will hear such helpful hints to rectify your issues such as: -It's your modem, you need a new one. -It's your router, you need a new one. -It's your laptop, you need a new one. -It's your cables, you need a new one. -It's your jack, you need a new one. -It's an issue with Bell After wasting significant time on hold & troubleshooting, your CSR will give you a shoulder shrug over the phone, and you the customer get to repeat the whole process again the next day. The support via email is much of the same. You are better off getting your internet connection using a Cup & String. They are THE WORST. read more

I cant even comment on the quality of the internet because they are so bad they can't even get it installed! It's been a month since I was supposed to have my internet installed and these idiots keep rescheduling my installation date. Do yourself a favour and avoid them at all costs. Saving $10/month is not worth these headaches. read more

Absolutely the worst service I have ever had from the actual internet it's self and the company there complete garbage don't ever sign with these crooks they blocked my internet box for six month AND STILL MADE ME PAY then said they didn't no why I wasn't getting service brought four techs who did nothing then found out they blocked my box BY MISTAKE I absolutely hate these PEOPLE and COMPANY Id give a no star if I could!!!! read more

was told the new fiber optic option would give me a better more stable connection for WiFi. exact opposite is true , losing signal 12 feet away from router. connections being dropped ,buffering that never happened with the old connection. Was told I needed WiFi extenders for a1200 sq ft house, based on WiFi Max test I may need 2 on each floor , my out side cameras may require one as well . Only way to know for sure is to buy them and install. Not in this lifetime . working from home just became much more difficult. read more

I was forced to give one star when in all reality they deserve negative stars, Acanac is by far the worst internet service provider I've ever dealt with and would highly recommend to avoid them like the plague. I have their services for a little over a year and found the internet to be slow so I called to see what I could do to speed it up I was on cable internet they offered a fibe option which I figured would be better but never had the opportunity to try it out. I had their Tech's come install a fibe line witch they never actually hooked up then after a few days I had no internet and when I called they claimed that the issue was on my end so I requested they just go back to cable which they would have but I was told I had to wait 2 weeks before they could do that so I closed my account then and there called a different provider and had internet 2 days later. Acanac sent me a label and I returned their hardware and a week later they took nearly $400 from my bank account claiming it was for the hardware they didn't receive, after 3 months of arguing with them I have finally been issued a refund of my funds. I would not and will not recommend their services to anyone read more

Acanac is not a company you want for your family. With the account paid up to date they cut their services before Christmas without trying to inform me about it even though they had my cell phone on file. That created a great deal of problems in my family that led to me getting ill. Do not allow a poor managed company with individuals that are not trained properly and professional to reck your life. Stay away from Acanac. I would give them a 0 if it would be an option because in this day and age the internet at home is a must have feature. They are inconsiderate and despicable for not carrying what happens to people if they cut the internet without informing the customer. Stayaway! read more

I would suggest going with another internet provider. They are a third party reseller of Rogers, so they are not the actual carrier, which leads to a lot of inconvenience, mainly because they have to go back and forth with Rogers to get confirmations and whatnot, so a lot of time is wasted, among other things. Their customer service is subpar at best and, unsurprisingly, once they have your money, its SAYONARA to any assistance that you might need from them. I called them around feb 12th or so, to cancel my service. I explained that I would be moving at the end of the month and so I would like it canceled by then , because I would no longer be needing their services at that point. instead, they cancelled my internet right away and when I called to explain my dilemma they simply told me that it would take a week to reinstall and that I would have to pay for an installation fee. which doesn't seem to make any sense to me since everything is installed and all they have to do is activate the line again, but that's what you get with Acanac! So in Conclusion, they make a mistake, I suffer from their mistake, and I have to pay (with my time and money) for their mistake to be corrected, and not in a timely manner either. save yourself the headache, time and money and go with another internet provider. read more

I have been with them for several years on DSL. Then recently switched to cable in a different home. I at first went with Tech Savvy because the deal was better. But after sending me a faulty modem and not admitting it, I went back to Acanac. I have ti say that I found thier customer service to be quite good. at first the cable connection jus5 didn't work. Their technitions showed up promptly and replaced all the lines from the street. still no internet. so then they sent another modem. Still nothing. After hours of trouble shooting over the phone with a very patient rep. they sent another modem (the third one all told) and it works fine. Honestly, these guys dont build the crappy hardware and they are constrained by Rogers. Within the parameters that they have control over, they are prompt and helpful. read more

Worst internet service ever!! Does not work properly, very bad connection!! Also I was charged while the service was canceled and they don't want to refund a full amount even thought I called the same day the payment was provided ! They are a scam! read more

I've been with Acanac for about 2 years. At first I thought the service was fine and customer service was good enough for the price, but in the past few months my internet dropped 2-4 times a day. Turnaround time when problems occur is horrible. Customer support randomly drops your calls when they don't feel like helping you, or sends you back and forth between departments. Not worth the trouble. read more

I have been waiting to have installation of the internet done for almost 2 weeks now. Customers service confirmed i would have install completed on Nov 7th. no one showed up or even called me to cancel. My son who is doing online school has now failed his classes. you guys took money from the account for the install so we wouldn't cancel and so now im stuck with you. worst decision ive made in a long time. Im sharing the review everywhere i can. BTW i have a install dated for the 18th between 12 and 5...lets see if that happens. If i could cancel i would. I'm currently on the phone with Acanac and ive been put on hold for approximately 5 min because there is a service update at their office. what a good time to update commuters. friday at 2 pm. I would bet they are lying because they don't want to talk to me read more