I have been a customer of Acanac for over 10 years, but these last few years have not been among…read morethe best... far from it. Don't expect to get 50 Mb/s if you've paid for it... I have never even reached 30 Mb/s with my latest contract. So, I upgraded to a 500 Mb/s fiber optic speed, with new equipment and everything necessary for good service. However, even this time, Acanac still cannot deliver what they promised in their contract... even if they really want to provide good service, they simply cannot. After a month of wasting a lot of time on phone calls with support, I still don't consistently get 150 Mb/s today... and yet, I continue to pay for the 500 Mb/s in this contract. It's regrettable. ---------------------------------------- Je suis client chez Acanac depuis plus de 10 ans, mais ces dernières années n'ont pas été parmi les meilleures... loin de là. Ne vous attendez pas à avoir 50 Mb/s si vous avez payé pour cela... je n'ai jamais eu ne serait-ce que 30 Mb/s avec mon dernier contrat. J'ai donc opté pour une vitesse de 500 Mb/s en fibre optique, avec du matériel neuf et tout ce qui est nécessaire pour un bon service. Mais même cette fois-ci, Acanac ne parvient toujours pas à fournir ce qu'elle a promis dans son contrat... même si elle veut vraiment offrir un bon service, elle n'y arrive tout simplement pas. Après un mois passé à perdre énormément de temps au téléphone avec le support, je n'obtiens toujours pas aujourd'hui une connexion de 150 Mb/s de manière cohérente... et pourtant, je continue de payer pour les 500 Mb/s de ce contrat. C'est lamentable -------------------------------------

I've been with Acanac for the past 10yrs and i was "happy" until ... last 2 years! Customer /…read moreloyalty Dept. are horrible, no escalation possibility by being transfer to supervisors/management, no email, only one phone nr.. customer service GODS. I already wrote a complain to Commission for Complaints for Telecom Services. Stay away from Acanac!

they are a third party provider. i have the rogers 1000 plan, and it has NEVER even been close. the…read moretv constantly freezes, even shuts down, always in the evening when I am actually home. Rogers is making them look like idiots but after many conversations wit their tech team, they have done nothing but ask me to take time off of work, to meet the Rogers tech. why? because arogers will not even show up unless there is soneone home. so now, I have to work for coextro to get an internet service to work. its 2025 for christ sake, and this is all they can deliver? BUT, they take the money from your account RIGHT ON TIME every month. that, they've nailed.

When I first purchased their service, everything was fine for a month or two. They then began…read morethrottling my internet from 7:00 p.m. to 11:00 p.m. every night. This was consistently happening until I confronted them with multiple videos of evidence. It took a took a lot of back and forward before they decided to do anything, likely hoping I would just give up. The "fix" they provided me was temporary and I began having slow speeds randomly throughout the day instead. I reported this to them, but they had the audacity to tell me that me that getting a quarter of the speed I am paying for was "normal speeds". I then couldn't get any IP assigned to my modem/router at night and there is no customer service at this time to help me. This was second night in the row where I had no internet access and no one to provide any support. Normally when my internet would go out, I would swap around the MAC address and eventually it would work, but for some reason this company decided to block any MAC address changes resulting in having to wait 4 hours for their system to automatically lift this artificial restriction. This was 100% a limitation that they had put on their end, and they refused to lift it even though they were aware it made my situation worse. If you need anything reliable you will need to look elsewhere unfortunately. The fact that you can leave PAYING customers without internet and tell them they need to wait till the morning to get it resolved is beyond unacceptable and unprofessional. Ridiculous. I had posted this review multiple times on Google Maps but the company kept having it taken down. All my previous reviews on Maps are up just fine and I have never experienced this before. Clearly this ISP has some inside contact at Google to remove any critical reviews. These guys are scummy as dishonest. Surprisingly more than the big 3 ISPs. STAY AWAY FROM THESE CROOKS

DO NOT DO BUSINESS WITH BEANFIELD! Beanfiels did a promo in…read moremy condo and I fell for it. The deal was 2k bps for $55/mo, BUT when they came to do the install, I was only getting less than 1k bps because they said the building didn't have the infrastructure to provide what they were selling. That was the first lie. I recently called them to complain and they gave me a bit of a break in the price for a while. Part of that deal is no charge for the month of December, but what they didn't mention is that they would throttle the service down to THAN 50 bps. Now I can't run my business due to the throttle, but they just don't care. DO NOT DO BUSINESS WITH BEANFIELD!

Rob L. is right. I use the data on my phone instead and looking for an alternative. I fell for the…read moresame 2G promo at $55. It turns out it's only 1G. The service feels on throttle, speed almost like dial-up. Go with TekSavvy. Ditto Alp C. They have this attitude that is unpleasant. Amy S., your review reads like an employee review. Laurent M. is also right, Streaming froze so many times. Brian S. is right too. I sent a technical support request via my client account. They ignored it for a week. When I called them, they said the request was never received on their CRM, and to send emails instead.

They went above and beyond in getting me set up. Excellent service. Only two slight drawbacks is…read more(1) Tech Support is not 24 7 (My previous provider had 24 7 tech support but when my modem failed, I was on hold for over 2 hours by t he clock and they never did answer. Buzzmax answers the tech support line immediately.) (2) the phone is voip so it CAN go down at the same time as the internet. They say it is possible for one to stay up even though the other goes down when the modem wears out. Buzzmax said modums last about a year but the Bell installer said the one they sent me can last 10 years. I'm so much happier with buzzzmax.

Poor customer service, doesn't care about their customer at all…read more We ordered internet service for our west office on March 2017. For the first scheduled installation, their technician was late for hours. There is no phone call notifying us from the company or the technician about being late. When we called asking about when the technician would arrive,they told us they couldn't reach their technician. And their excuse was the booking window was 8 hours. For second scheduled time, they didn't installed the modem for us, and their excuse was the technician couldn't find the modem while the modem was in the office. Our internet has never been ready for use and they have been charging us the internet service for 3 months now. They have all the excuses not to refund for the 3 months charge and they didn't think they did anything wrong. They are good at finding excuses.

Yes, our Internet price has gone up since we signed up but that's with any ISP. I don't really…read morenotice that the speed is bad but sometimes when I do a speed test, we are getting less than we are paying for. Recently, we noticed an increase of our monthly bill of $2.50. After looking closely at it, there was some regulatory fee tacked on. My husband researched online and read that it is voluntary. He decided to call to ask for it to be removed. He got through to customer service right away (this would take hours with Rogers!) and they were very helpful & removed the charge and advised that we would be credited back the $2.50 paid on the next invoice. Overall, we are pretty happy with Carrytel.

My internet service has been down for 3 days... Thier support is useless at best. If you have…read moreanything critical related to internet I would not recommend this company.

I've recently transferred several sites and domains to Colosseum for business, and I use their dry…read moreloop DSL personally. They offer the most competitive pricing for all three services, and the 24/7 tech support can't be matched. I've had all of my questions and needs answered within minutes every time. I absolutely reccomend them over any other major telecom or hosting service in town.

Colosseum Online failed to provide Internet service to my home and refused to re pay my money. I…read moretook them to court and they lost. I would not recommend this company for Internet service. Brampton court file number sc-11-8213-00

Worst internet service we have ever used. Takes three days to get a hold of someone, on our third…read moremodem and still not working. Speed is not consistent. Customer service is awful. Will never recommend nor tell anyone about this awful service

Very shitty internet service i have 60 mbps package as soon as afternoon hits im down to 2 mbps…read moredownload cant do anything and they blame it on cogeco's line saying it is congested and they need to replace the lines been like this for 2 months and they even said cogeco was going to work on the line in 2 months to hold tight very poor customer service only comunicate through e-mail. Stay away...

Their tech are very knowledgeable and expert in their field. My outlook was running slow. They…read morefixed it in few minutes

From the owner: At ComStack, we believe that what makes us unique is our ability to blend innovative technologies…read morewith personalized customer service. We understand that technology is constantly evolving, and we are committed to staying ahead of the curve to provide our clients with the latest and greatest solutions. One of the key ways we stand out from other IT companies is our dedication to building strong relationships with our clients. We believe that truly understanding our client's businesses and needs is crucial to providing effective IT solutions. That's why we take the time to listen to our clients and work closely with them to develop customized solutions that meet their specific requirements. Our team of experts is passionate about technology and is always looking for new and creative ways to leverage it to benefit our clients. Whether it's implementing the latest cloud-based technology or running fibre cables, we are always exploring new avenues to help our clients streamline their operations and boost their bottom lines. Another factor that sets us apart from other IT companies is our focus on transparency and communication. We believe that clear and open communication is essential to building trust with our clients, and we strive to maintain regular contact with them to ensure that they are always informed about the status of their projects.