they are a third party provider. i have the rogers 1000 plan, and it has NEVER even been close. the tv constantly freezes, even shuts down, always in the evening when I am actually home. Rogers is making them look like idiots but after many conversations wit their tech team, they have done nothing but ask me to take time off of work, to meet the Rogers tech. why? because arogers will not even show up unless there is soneone home. so now, I have to work for coextro to get an internet service to work. its 2025 for christ sake, and this is all they can deliver? BUT, they take the money from your account RIGHT ON TIME every month. that, they've nailed. read more

When I first purchased their service, everything was fine for a month or two. They then began throttling my internet from 7:00 p.m. to 11:00 p.m. every night. This was consistently happening until I confronted them with multiple videos of evidence. It took a took a lot of back and forward before they decided to do anything, likely hoping I would just give up. The "fix" they provided me was temporary and I began having slow speeds randomly throughout the day instead. I reported this to them, but they had the audacity to tell me that me that getting a quarter of the speed I am paying for was "normal speeds". I then couldn't get any IP assigned to my modem/router at night and there is no customer service at this time to help me. This was second night in the row where I had no internet access and no one to provide any support. Normally when my internet would go out, I would swap around the MAC address and eventually it would work, but for some reason this company decided to block any MAC address changes resulting in having to wait 4 hours for their system to automatically lift this artificial restriction. This was 100% a limitation that they had put on their end, and they refused to lift it even though they were aware it made my situation worse. If you need anything reliable you will need to look elsewhere unfortunately. The fact that you can leave PAYING customers without internet and tell them they need to wait till the morning to get it resolved is beyond unacceptable and unprofessional. Ridiculous. I had posted this review multiple times on Google Maps but the company kept having it taken down. All my previous reviews on Maps are up just fine and I have never experienced this before. Clearly this ISP has some inside contact at Google to remove any critical reviews. These guys are scummy as dishonest. Surprisingly more than the big 3 ISPs. STAY AWAY FROM THESE CROOKS read more

These guys suck. When I first purchased their service everything was fine for a month or two. then they began throttling my internet from 7:00 p.m. to 11:00 p.m. every night it was consistently happening until I confronted them with multiple video evidence until they decided to do anything about it. The "fix" they provided me was temporary and I began having slow speeds randomly throughout the day instead. I reported this to them, but they had the audacity to tell me that me getting a quarter of the speed I am paying for was " normal speeds ". Now I can't get IPs at night and there is no customer service at this time to help me. This is the second night in the row where I have had no internet access and no one to provide any support. Normally when my internet would go out I would swap around the MAC settings and eventually it would work but for some dumb reason this dumb company decided to block any MAC address changes so now when my internet goes out and I change my MAC I don't get an IP at all until 4 hours later or so. This is 100% a limitation that they have put on their end and they refuse to lift it even though they are aware it is making my situation worse. If you need anything reliable you will need to pay one of the big three unfortunately even these local ISPs are corrupt. The fact that you can leave PAYING customers without internet and tell them they need to wait till the morning to get it resolved is beyond unacceptable and unprofessional. Ridiculous cheap company. read more

ABSOLUTELY TERRIBLE COMPANY! Do Not take out any services with them. And if you already have a service with them I highly recommend you expeditiously start to search for another company before you to have to deal with any significant matters above simply giving them your monthly payments. I had an internet service with them about a year ago and was nothing less than traumatized(.) I wanted to write an extensive and detailed review about my experience immediately, but unfortunately could not muster up the energy and strength; not to mention, after they already received my payment - they engaged in a heated argument with me, and left me without internet for 3 weeks while forcing me to look for another affordable internet service! I was scrolling through my email archives today and saw their name; and I immediately had a flash back and remembered that I needed to write something about their horrible company, and WARN OTHERS, without further delay. In the short 6 month period that I had service with them: I had ongoing technical issues and communication breakdowns with their front-line Customer Service Representatives and 2 Supervisors who happened to be 1000% worst and significantly more unprofessional than their front-line staff - with 0 de-escalation and conflict resolution skills or respect for the concept of "Client Care". Please learn from my misfortune, and take your business elsewhere. The new company that replaced them, was more: affordable, patient, professional and humane. And, I am now an extremely satisfied customer. Best Wishes, everyone. read more

WORST CUSTOMER SERVICE!! SHITTY COMPANY, EVEN WORSE EMPLOYEES . MOST UNPROFESSIONAL COMPANY YOU CAN DEAL WITH. THE MANAGER CALLED ME A FREELOADER!!!! I recently requested the services of this company in late AUG 2017. My plan was suppose to be 50$ a month with upload and download speeds of 250 mbps. The guy came and installed the connection to my condo and everything was fine. I receive an invoice for 6$ (Pro rated) for the month of Aug. Before you know it I receive a $50 invoice at the beginning of Sept before any services are rendered. During the month of September I checked the speed of my Internet as I believed it wasn't up to par with the proper speed. I discovered that it wasn't what I was paying for. I practise Law for a living so my schedule is really busy for me to take time out of my schedule and call them asap. It wasn't a priority so I didn't address it right away. Fast forward to Oct 10th . I have a bill of 57$ that's due. I forgot to pay it so I called in order to do so. I call in and tell them I'd like to pay my bill. I advised that I also wasn't receiving the proper speeds. At that point I'm now informed that I have to be hard wired in order to get that speed. I indicated I'm not tech savy and this was never disclosed to me by the company or the installer that attended my residence. He said tells me that it's common knowledge. I told him that it's not common knowledge and customers wouldn't know that. He then tells me to upgrade my router (I use a Apple time capsule) or I can get one from him and rent it for 8$ a month. I asked that when a technician attends to reconnect my Internet that he come up and verify/ activate the wired ports I have in the condo. He says to me that it will be a fee. I say that it shouldn't be charged based off of their failure to advise the client the truth behind the service. He says no etc. I TELL HIM "FINE I WONT BE PAYING THIS BILL" HE RESPONDS "THATS FINE ILL JUST SEND YOU TO COLLECTIONS" I TELL HIM IM NOT CONCERNED I HOPE HES HAPPY LOSING CLIENTS LIKE THIS HE SAYS YOUR NOT A CUSTOMER YOURE A FREELOADER!! COULDNT BELIEVE WHAT I HEARD . HIM . CALLING ME A FREELOADER! NATURALLY I WENT DOWN TO THE OFFICE AND GAVE HIM A PIECE OF MY MIND. HE CALLED THE COPS AND SAID I THREATENED HIM AND THAT I WAS TRESPASSING. SHITTY COMPANY . SHITTY EMPLOYEES read more

I had set up an appointment to get Coextra installed at my place, but the agent and subsequently supervisor could not stop talking over me instead of listening to what I had to say. It is basic etiquette that if you want my business, listen to me. read more

I had a connection issue about a year ago when I did a sporadic speed test. I am and was already paying 56$ a month for 250 down and up speeds but the result I was getting was more in the vicinity of 30 down. When I called their technical support, they asked that I plugged directly into the modem with a cable, my desk being too far from the modem. They argued they couldn't complete their tests and blamed the wifi, the modem, and pretty much anything else. I was getting 250 up and 30 down, it made no sense. But I accepted my fate and their reasoning and continued to use and pay for their service as I was as there seem that it couldn't get better. I started to check more frequently my connection and found that it varied between 1.5 Mbps to 70 Mbps. I decided to give the cable a test and bought a long enough ethernet to be able to test the veracity of their excuses. Double check whether the wifi was to blame or even if my equipment could be an issue. (Although all of my Ipads, iPhones and smart TV suffered the same results.) I was right, they were wrong. With or without a cable, any equipment I had had the same speed test result, sometimes as low as 1.5 Mbps when I was paying for 250. Mbps. I opened a new ticket. Had a technician on the phone said he would get back to me. Had a technician call me back and leave a message telling me that they had found something, but the way he explained it was too technical, I couldn't understand. After some time passed and I received no update, I asked for news copying the speed test result of less than 30mbps on a Sunday. Customer service called me back promising intervention the next day in the morning. Obviously, nothing happened. No one called me. So I called the company back pretty upset now (it's been a year!) requesting support and 360$ back in cash for having paid for a service and a speed I never was able to enjoy probably ever since I started service with Coextro. I am waiting for a technician to show up to my place tomorrow morning at 10 am and I will update this review with the results of what this company is willing to do to make up for the bad service I received and the compensation that I am asking for. read more

Hi I agree with the other people this company has horrible customer service when you have a problem, they hang up on you, do not take your calls, do not call you back when they say they will and when your modem is defective they require a rogers tech to come to your house and plug the two cables into your modem, the same two cable you were instructed to plug in yourself, the rogers tech had to agreed it was defective before they sent a replacement. I told them a monkey could have plugged the two cables in but they had to insist on a rogers tech to come to my home to plug in the very same two cables I did. I applied for service on Apr 22, 2019 and still had no service by May 8, 2019 so I cancelled and then had to bug them for a refund which they said was done on May 8th but it wasn't. I had to make more calls for my money to be returned. While contacting them they implied they are doing me a favour by providing me an internet service when I was subscribing to their service. Prior to signing up I read the negative reviews before hand but I thought I would take a chance, now I wished I would have listened to the other people who had bad experiences because mine was no better. It is the 15th of May and I am still waiting for my hardware refund because the modem did not work and a manager had to redo my refund. Today Phillip told me not to call back saying that I was bugging them about my refund and had they given me my refund in 3 - 5 business days as promised I would not have had to call back. So please take my advise and the advise of the others this is a lousy internet supplier and if you get good service from the start great but someday you will be where I am now because electronics do break down and it will not be a happy experience. If you do not live in Mississauga they send you the modem by CA Post and if it is defective you need to wait until they get around to sending you another and that is when a rogers tech comes and plugs the two cables in for you. I live in Kitchener and on May 8th they said I would get a new refurb modem the next day but when I called a few hours later to cancel my service I learned my new refurb modem had not left the building. I do not need to say more I think you get the picture and remember as a subscriber you are doing them a favour by signing up not the other way around. My suggestion to you is no matter how good the deal is it is not worth the weeks of hassles. As for their professionalism this company's doesn't have any, they are just a bunch of wantabees! read more

Top notch for customer service. Their IT guys work around the clock to restore my internet when I screwed up the settings. Highly recommended! read more

Great price for unlimited usage, speed and TV channels but one major flaw...the TV stations constantly freeze. They freeze every 1-5 minutes. I've had the provider for 9 days, and every single day it's froze constantly between 10 seconds to 1 minute at a time, which then I miss parts of the show. It freezes on every channel. I've called 4 times with this same issue - they tell me to do some things to help but every time after I get off the phone, it's the exact same on every channel - constant freezing. This is extremely annoying when you're trying to watch your shows. This is a HUGE negative for me. Rather pay more money if I can get better quality TV. read more

Worst customer service and shitty technical support. I was on hold for 33 min (2nd in queue) then call got transferred suddenly to the voice mail. Internet speed sucks. Customer service lies about their services no professionalism. They use rogers cable lines and their old rogers modems. You wont get the internet speed that you pay for. Do not wast your time. read more

I have been with Coextro for just over a year, Until July 10 - 2020 my service was good - uninterrupted. There was a major thunder storm last Friday (10), where there was a strike which had catastrophic failures with the modem and the router. i had predetermined that was the case as I have been in IT for a very long time. I tried escalating to their after hours support for first 36 hours - to no avail. I was contracted by on-call later on Sunday. They did not really help in that situation. By Monday I had replaced my modem and the router. I called them back to indicate that. For the next few days i was given the run around as first they did not note the correct MAC address for the new modem and second they argued to indicate that a default gateway address was not required for the internet connection. SIX days later I was able to resolve the issue with Coextro as they were finally able to escalate through proper channels. For anyone reading this, do not believe their mission statement that their technical service is good or that they can resolve your problems quickly. COEXTRO simply cannot as their technical staff are mostly unqualified individuals. read more

HORRIBLE! THEY CANCELLED OUR SERVICE BECAUSE OF A NEGATIVE REVIEW!!! I signed up with this company in September, and right away started having problems with the TV buffering, lagging, freezing (up to 10-20 times an hour) We had a tech out to two or three times each time trying something different to fix the problem. It did get a little better but no where close to perfect. This led to my frustration and posting of a negative review - upon seeing the review they came out again, and did get it working much better but still with the same issues (they just happened less frequently) At this point they requested that we remove our negative review, we said no because our service was still unacceptable! We were then sent a threatening email stating that if we do not remove our negative review they will cancel our service. We replied saying we did NOT want to cancel our service and that we have the right to review the services we are receiving as we see fit. We got no response to that and as of Dec 1st they cancelled our service! read more