My home internet was acting up for 8 days and that's not fun when I'm required to be online to complete my project work.
Now, it took 2 separate calls over 4 days for Rogers to finally resolve the yo-yo WiFi service. The first issue was traced back to the neighborhood signal bleeding away the 150 Mbps I was paying for, but wasn't receiving. The second issue required Rogers to ship me a replacement modem, which arrived promptly 48 hours later.
Rogers told me to drop off the bad modem at any Rogers location; this was the closest store. The problem was that I wasn't told that I needed an appointment before the drop-off!
So, I stood outside this store speaking to 0LGG via an intercom, getting very upset at being told to book an appointment & to come back, and being late for another appointment.
I told 0LLG that this was a horrible to treat a long-time Rogers client and I was going to just leave the modem at the door and leave.
Well, the door unlocked and I was told to enter!
Less than 2 minutes later, I exited this store with paperwork confirming I returned the bad modem to Rogers.
Now that was real customer service. Thank you 0LGG! read more