I was with CIK Telecom for five years, and it was a nightmare from start to finish. Constant…read moreconnection problems, slow internet, and terrible customer service. They never explained basic things like how to change my Wi-Fi password, then asked me for it when I tried to fix it. Even canceling was a hassle -- I had to pay $30 just to return their equipment. Keep away from them.

The worst customer service. They don't speak with you respectfully and their service is not stable.read more

This is a short term review for this ISP. Having been with a single service provider for over a…read moredecade one tends to be vary of the new upstarts when it comes to an essential service like internet. I was curious on switching my ISP as the fees kept creeping up and even with my well negotiated contract I was looking around for a new service source as didn't know what options I would have when renewing. I will give dotto one kudos for being persistent as after they initially got my contact they kept following up and even made it an easy decision to switch to their service with the penalty from the current provider. The installation was smooth and was done within an hour. I have a somewhat complex setup at home with some legacy equipment blended in with new tech. There was a technical glitch with the hardware on the legacy tech that made me connect with their support line a few times. They are quite helpful and being a smaller operation you even get the people who have dealt with your issue before hand. Believe me it's a big time saver not having to explain the issue again and again. With a few adjustments and troubleshooting on both ends I am satisfied with the service I have. I will update in the long run but so far a solid service. Update for long term usage. It has almost been a year and the service and support have been rock solid. A rarity IMO for the service industry in Canada. I am talking about no service calls requests after the initial issues, billing. The tech support went out of their way to help me out with a tech issue I was having initially. Updating to a 5 star rating (rare feat)

THE best internet provider in Toronto PERIOD I've been with…read morethem for several years and I have never had a single problem. They have extremely efficient and pleasant personnel and the most reliable internet service I've ever had, with reasonable prices (that never get jacked) to boot....kind of the opposite from the ratbastard telcos you're used to. I cannot recommend them highly enough and if you're fortunate to be in an area/building where their service is available, you'll be sorry if you don't sign on.

Scum Scam company. Claimed they could provide me good internet at a fair price. Got set up and was…read morepulling less then dial up. Previously had rogers who they share lines with and had zero issues, so I know it wasn't a issue with my lines or anything. Phoned and spent hours on the line with tech support. They blamed rogers, the weather, the day of the week, the color of my socks you name it. Then they had the audacity to tell me its because my Ethernet cable going directly from there modem into my computer was longer then 3 feet and that was causing the signal to decay. I have a degree in computer sciences and can tell you why that's untrue. So can google. When i phoned support , they demanded i install any desk and let them into my computer unsupervised. Same process as the Tech support scammers, no thank you. After months of me troubleshooting my own internet cause they were to inept to I cancelled my service. I sent the modem back the day after i requested cancellation and returned all my equipment. The day after I had sent it out they charged me hundreds of dollars for "Equipment fee's". I called them the moment I saw this and was assured I would get a check in the mail the moment they received my equipment as they didn't have the ability to refund my card directly. Odd first legit business I have ever heard of that can process payments through a credit card but cant reverse said transaction or refund directly. So I wait. 3 months goes by and a check shows up in the mail. I'm a bit frustrated but figure all is well that ends well. Turns out the check has been backdated by over a year, and no bank will cash it. I have been mailed a expired check... I call in and I'm told that their accounting department has to fix this and ill get an email as they are to important to take phone calls. I wait and wait, a month goes by no email. I call in a 2nd time same song and dance. This process continues for 1.5 years, I keep calling and getting people that cant comprehend basic English and the run around. To be clear this isn't discrimination, I don't care who they are, what culture they are or what they believe, its an issue of not being able to preform the job. Exact same as me applying for a job where I'm doing customer service for a language I don't speak or understand, I wouldn't have the skill set to preform it due to a skill issue, not anything else. Feel free to read other reviews for confirmation of this, and confirmation of lack of bias or discrimination. I finally get an email from someone in their "accounting department", apologizing that I HAVE caused them an inconvenience (after they have committed fraud and theft), telling me that I have Alzheimer's ( which i can assure you I don't, and my doctor can confirm I'm much to young to have) and have used my time machine to cash the check before I even had started service with them. I emailed in multiple times telling them no this isn't the case, even sent them a photo of there expired check they sent me as I hung onto it. Nope they claim I am a time traveler able cash checks before they are issued. 3 Years later I haven't seen a cent of the money they stole from me. Apparently I traveled back in time cashed my expired check spent the money, time traveled back to the present and wiped my memory of ever doing so and caused myself to catch Alzheimer's 30 years earlier then most. Or they scammed me. Ill let you pick which is more likely. For the record I do not own a Delorean, nor am I friends with Christopher Loyd. Make the right decision and vote with your wallet.

They don't have tech support and expect the customer to install and repair the cable themself. Also…read morecharge an extra fee when you sign up so it is not low cost internet. Endless calls for cable problem and zero help.

I recently had an issue while upgrading my internet package to a faster plan, and I was fortunate…read moreto receive assistance from a support representative named Carla (I hope I'm pronouncing her name correctly). From the very beginning, Carla was professional, patient, and incredibly helpful. She spent nearly 40 minutes working with me to make sure everything was resolved properly. At one point, I accidentally disconnected the call, but to my surprise, she called me back and continued helping me without missing a beat. What stood out most was her dedication and genuine willingness to help. She guided me through every step of the process, explained everything clearly, and made sure the issue was fully resolved before ending the call. Her positive attitude, excellent knowledge, and outstanding customer service turned what could have been a frustrating experience into a very pleasant one. Carla is a great example of what exceptional customer support should look like. Thank you, Carla, for going above and beyond- I truly appreciate your help and the care you showed throughout the entire interaction.

Horrible service! Made a mistake with my bill. Want to get a refund for the mistake. But was told…read morethe invoice is made, nothing can be done to give a credit! Waited nearly two hours on the phone to get a straight up of the bill. Bad! Bad! Bad! Unpleasant!

I have had my wifi service with eyesurf for several years & I couldn't ask for a better company. I…read moream going to switch my .cable & home phone over to eyesurf. They have always been good & I have never had any problems with them. I highly recommend this company. Ontario Canada

From the owner: Eyesurf is a internet and VoIP phone service provider for residential and buiness clients. We offer…read moreunlimited downloading, no contracts and many speed options to choose from. Contact us for more information.

I got my fibre optic installed today and the two technician, Nathan and Ryan, and the service was…read morevery amazing. They were extremely helpful and were a delight to talk to. thank you very much for the install

New Great computer spot in Aurora, I got the Cheapest Internet price. The store fixes computers,…read morebut I got internet from them.

From the owner: Robust Computers specializes in low cost, no contract High Speed DSL/Cable Internet, HD IPTV, VoIP…read morehome phone, as well as computer sales, repairs, and upgrades. Our internet and IPTV service area's cover most of Ontario and expanding into all of Canada. Call now and see how you can save hundreds of dollars a month just by switching your internet, phone, and TV services to us.

The equipment set up as seamless and after a couple of weeks no service interruptions and great…read morecustomer response with any phone calls. Rogers needed a site visit to complete and outside connection and took 5 days to respond to the Carry request to service the Roger's distribution request. Glad there is some competition with providers and more with distribution would be better too.

Yes, our Internet price has gone up since we signed up but that's with any ISP. I don't really…read morenotice that the speed is bad but sometimes when I do a speed test, we are getting less than we are paying for. Recently, we noticed an increase of our monthly bill of $2.50. After looking closely at it, there was some regulatory fee tacked on. My husband researched online and read that it is voluntary. He decided to call to ask for it to be removed. He got through to customer service right away (this would take hours with Rogers!) and they were very helpful & removed the charge and advised that we would be credited back the $2.50 paid on the next invoice. Overall, we are pretty happy with Carrytel.

Very unprofessional company. A mickey mouse company at best, with terrible service and lack of…read morecourtesy for it's clients.. Website looks like it was designed by an 8 year old. Heading off to Bell to inquire about internet services. They lost my business..

RUN RUN RUN ....Your website will be down for days with no support ....You will lose money and…read morecustomers with no apology or credit .....Its Too Bad you can't give negative stars

Great place for Mobile phone Accessories…read more I have to agree with the other reviewers. Mobile Empire is a very good store. Located in the mall at First Markham Place, they have a great selection of accessories for older and newer phones. On this trip, my daughter needed a phone case and a screen protector for her iPhone 8Plus. The person who was working at the counter was very patient and helped my daughter find the right case, and then they even gave her the screen protector for a very good price. They even helped put the case and the screen protector on the phone for her. We got everything for under $25.00. We like this store and whenever we are at First Markham Place it's our go-to for any phone accessories. We have sent many of our friends to that store as well. If you're at the mall and need anything for your Smart Phone, this is the place.

Visited the store today to have my iPhone 11 screen replaced. Very very professional service…read more Couldn't be more happy.