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Virgin Mobile

5.0 (1 review)
Closed 9:30 am - 9:00 pm

Services - Virgin Mobile

Internet service providers

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3 years ago

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Dotto-One

Dotto-One

(10 reviews)

Downtown Core

THE best internet provider in Toronto PERIOD I've been with…read morethem for several years and I have never had a single problem. They have extremely efficient and pleasant personnel and the most reliable internet service I've ever had, with reasonable prices (that never get jacked) to boot....kind of the opposite from the ratbastard telcos you're used to. I cannot recommend them highly enough and if you're fortunate to be in an area/building where their service is available, you'll be sorry if you don't sign on.

This is a short term review for this ISP. Having been with a single service provider for over a…read moredecade one tends to be vary of the new upstarts when it comes to an essential service like internet. I was curious on switching my ISP as the fees kept creeping up and even with my well negotiated contract I was looking around for a new service source as didn't know what options I would have when renewing. I will give dotto one kudos for being persistent as after they initially got my contact they kept following up and even made it an easy decision to switch to their service with the penalty from the current provider. The installation was smooth and was done within an hour. I have a somewhat complex setup at home with some legacy equipment blended in with new tech. There was a technical glitch with the hardware on the legacy tech that made me connect with their support line a few times. They are quite helpful and being a smaller operation you even get the people who have dealt with your issue before hand. Believe me it's a big time saver not having to explain the issue again and again. With a few adjustments and troubleshooting on both ends I am satisfied with the service I have. I will update in the long run but so far a solid service. Update for long term usage. It has almost been a year and the service and support have been rock solid. A rarity IMO for the service industry in Canada. I am talking about no service calls requests after the initial issues, billing. The tech support went out of their way to help me out with a tech issue I was having initially. Updating to a 5 star rating (rare feat)

TekSavvy Solutions - TekSavvy Head Office, Chatham

TekSavvy Solutions

(732 reviews)

Oxio is great. I have been with them for 6 months after 20 years with teksavvy uping the price…read moreslowly. One month free when you sign up to Oxio when you use this code RTRHFEE

Move to new place May 2nd. Call customer support to setup internet in new place. Turns out I need a…read morecoaxial cable installed. Agent says he can't book that day, but to call again tmr? Call May 3rd @8:48pm to setup technician appointment. Wait for 21 minutes before giving up, will call again tomorrow. Call May 4th @4:28pm to setup appointment. Agent tells me I'm actually booked in for a visit May 4th 4-8pm? Was never told this would happen but welcome and convenient! Call back @7:48pm and wait for 30mins for Agent to tell me I was never setup for an appointment and quoted a system error? No problem, figured it might not happen today. Agent helps to setup appointment for May 5th 4-6pm. Call on May 5th @5:51pm and wait for 20 minutes for agent to tell me i was never booked for May 5th 4-6pm, but rather I'm booked for May 6th 4-8pm - again, without my knowledge. Time doesn't work for me, re-arranged for May 7th 8-12pm. Asked for a confirmation email before hanging up, and it was the only time I received confirmation by text/call/email for an appointment. After 6hrs of waiting for a technician that was never coming, I'm afraid that number will become 10hrs soon. There has to be something wrong with the booking system, please fix so nobody else has to go through this. It might even help your 30-minute customer service queues if I don't have to call 5 times in 4 days :)

Virgin Mobile - mobilephones - Updated May 2026

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