Michel did a wonderful job cleaning our vinyl tiles and carpets. He was very responsive and tried…read moreto fulfill our needs as much as possible. The pricing was quite transparent and reasonable. I would definitely use his service again in the future.

I highly recommend Michel, the owner of Hydrocare Services. He was efficient and very knowledgeable…read moreabout the services. My couch looks amazing. Not only that, as soon as I reached out to him about his services, he got right back to me and texted me continuously with updates of when he would be at my house. He did a great job. Please use his services. You will not be disappointed.

Yulia was amazing!! Very thorough and stayed until everything was complete. She was very…read morerespectful and listened to our direction. I will be using her in the future! Thank you, Yulia! One person was not enough for this job. The workload required at least two people, which made the process inefficient and overly long. It was also concerning that she worked 8 hours straight without breaks. Better staffing is needed for jobs of this size.

Here's a more polished and professional version that still clearly communicates the issues:…read more We hired this company for a cleaning service, and unfortunately the quality fell well below expectations. Many areas remained visibly dusty, including the floors, baseboards, and window sills. When we contacted the company to discuss our concerns, rather than acknowledging the deficiencies, they suggested our expectations were too high and did not take responsibility for the quality of the work performed and offered a lousy 10% off. Additionally, we were charged for the higher-tier service package despite requesting the lower-tier option. We initially did not object to the additional cost, assuming the enhanced services had been completed. However, after reviewing the scope of work, it became clear that many of the added services associated with the higher-tier package were either not completed or not completed to an acceptable standard. As a property manager who regularly works with service vendors, I cannot recommend this company based on our experience.

UPDATE - Changed review. Queen of Maids instantly got ahold of me after posting my below review and…read morepromised to refund our $50. Apparently it was a miscommunication with the person I spoke with originally. I sincerely appreciate the responsiveness and understanding. Great customer service, thank you! It is a challenging time, cleaning out the house out after the loss of a beloved family member. Due to the uncertainty of our time schedule due to the death, we cancelled the day before (23 hours before, to be exact). They charge $50 if you don't cancel within 24 hours. 23 hours notice, but they had zero sympathy and we are just out $50. Please be aware of these charges and the corporate nature of this company. (The silver lining is that we found a small cleaning business down the street who did an outstanding job.)

Hired for tenant cleanup. Empty house it was a mess. It was…read morea half ass effort. Would not use them

This is an update to a previous review of two stars. After complaining to Laura about the…read moreincomplete cleaning of my house, she came over and redid everything to my satisfaction. She told me she would talk to the couple who originally cleaned my house and let them know what they missed. I am more than satisfied and Laura will come back for the next cleaning herself ensuring the job is done right the first time.

My house is glowing! And doesn't smell like bleach! Laura and her team did such a fantastic job…read morecleaning my entire house, treated everything with kindness, very professional and all were so friendly. I literally don't want to touch anything it's so clean. Highly recommend...but don't take my time slot for our next cleaning!

Admittedly, this is my first time hiring a cleaner for my house. Recently however, between work and…read moreeverything else, I haven't kept up on the cleaning as well as I would like. I have company coming over this weekend and yeah, it was time to hire a cleaner. I found Carole's House Cleaning as a stroke of luck while searching for local cleaners. The website could use a bit of work (for example, no option to pay online yet), but the booking process was still very easy. I was able to schedule a cleaning for the very next morning (with less than 24 hours notice!) If for any reason you decide to call about your booking (I had a few questions since I'm new to this), know that the Customer Service operator(s) were very responsive and transparent. Isabella showed up to my house on time, was very polite and friendly, and took great care to walk me through what she would be doing in each area. After a quick tour of the cleaning areas she jumped right into it! When it was done, Isabella showed me each of the areas she worked on, the difference was night and day! I will be working with this team to book routine cleanings for the future! Thanks again Isabella, I really appreciated it!

Update: Second cleaning visit…read more Brian arranged our second cleaning. He was excellent in communicating with me the change of cleaner and the exact time frame of her arrival! I appreciate that! Today, we were assigned a young woman named Chase. She was on time, polite and a hard worker. I like the job she did and have booked another cleaning with her.

My apartment wasn't cleaned prior to move in and Tidy Casa did a phenomenal job at making it…read moresparkle, down to the smallest detail. Their prompt, efficient service and easy online scheduling was worth every penny for peace of mind and a beautiful home. Highly recommend them for anyone looking for cleaners in downtown Phoenix!

Yes they have a catchy name. Do they do a great job cleaning? Yes. We were assigned Marquis to…read moreour house and he is very detailed when he stops by per month in cleaning. My house is left sparkling afterwards. The only potential drawback is their price. They are more towards the higher end of pricing so be prepared.