I've never hired a cleaning service before, but lately I've been overwhelmed and bit the bullet and…read moreit's truly been a lifesaver. It is absolutely worth every penny.
The owner, Ayesha is responsive and very nice to talk to. I was able to book after talking to her and she was super kind and did the first cleaning herself.
Aside from being personable, she did a great job with a deep clean and was able to fit us in rather quickly which was appreciated!
She did a great job with a sweep through, mopping, dusting, etc. I was very happy with the first clean, aside from a few small things:
- during the cleaning process, one of my wife's decorative items (nothing too crazy or expensive) fell and broke. Ayesha said she would replace it, but she never did. It's not really a big deal at all, but she sort of set the expectation that she would and it's been a few weeks now so I am not sure if she just forgot or what.
- she used one of our sponges to clean some things, also not a big deal, but it was our dish sponge and also said she would drop off some other sponges, but never did. Not a big deal, but I'm glad I noticed..! Wouldn't have been fun cleaning the dishes with that sponge after.
The second cleaning was AOK. Pretty good. I wasn't able to be there while the cleaner was cleaning and the scheduling was a little off (we scheduled for Thursday, but on Thursday it turned out the scheduling was recorded for Friday). No big deal and on Friday the cleaner showed up on time. It wasn't the owner who came, but someone else, which I didn't expect, but obviously makes sense.
She did a decent job, but some things were not ideal, i.e. when re-stacking shoe rack, some dirty shoes were placed on top of nicer shoes, etc. I expected a square card reader to be there so I could pay by credit card, but that detail was forgotten. However, despite the little things - overall, the job was decently done and the house felt clean and I felt less stressed and overwhelmed, which is always a plus.
Bottom line: I'm pleased with ASA and would like to continue using them biweekly. The price is reasonable and the cleaning is pretty good and the owner truly cares. I think she is just swamped with how fast her business is growing, which is wonderful and I hope she continues to see success and growth.