Today we had Chem Dry of Buffalo come to our home to clean all our carpets and the stairs…read more The representatives called prior to arrival, introduced themselves and did nothing short of an AMAZING JOB! Very soft spoken gentlemen, Ben & Zach, polite, friendly and before leaving asked if everything was done to our expectations and it certainly exceeded them.

I wanted to share some feedback regarding my recent experience with Chem Dry for upholstery and…read morecarpet cleaning. Having heard wonderful things about the service and with a recommendation from a friend I had high expectations. Joe arrived right on time, which I appreciated, and he was friendly and took care to review everything with me, especially since the charges were quite high. For this appointment, I had a couch, loveseat (both with loose back cushions), two chairs, an ottoman, and an area rug cleaned. Joe spent about an hour and a half on the actual cleaning process, though he was here for a total of two hours. At the end of the visit, he explained that some stains, particularly those caused by my elder mom, wouldn't budge, and that the couches were heavily soiled, but he did his best. Yes, I have two dogs, the couches are dirty hence the cleaning service. In addition too coffee stains on the one chair, that the advertise to be able to take care of. After everything dried, I was unfortunately disappointed with the results, especially given the cost, $700 plus. Just to see if there was any improvement possible, I used my own little green machine with carpet cleaner. In less than 15 minutes, it collected a bucket full of filthy water, indicating that there was still a lot of dirt left behind. I understand that not all stains can be removed, but I do believe that dirt should come out during cleaning. I also attempted to clean the stained chairs myself and was able to make some progress. Because of this, I requested my area rug back, as I am unsure about their cleaning process and feel it did not meet my expectations of clean. See pictures showing the dirty water from my green machine along with a comparison of the cushions after both cleanings. I wanted to bring this to your attention and hope you won't make the same mistake and waste your money and time.

Bob was on time, professional, and very thorough. The carpets look great - almost new. Very happy…read morewith the work and would highly recommend.

The gentleman who came to clean did a wonderful job. Explained that the material in the carpet…read more(wool) wasn't as resistant to stains as other fabrics, but the stains are very faint now and the carpet looks great. The sofa had a coffee stain on it, but now it's almost invisible. Thank you! I will definitely recommend.

On time, clean, very pleasant guys who know their stuff. Did exactly what we hired them to do and…read morecould not be happier with the results. Would definitely use again and recommend to anyone. We had our area rug, sofa, and ottoman cleaned.

I booked an appointment to have the commercial tile in our kitchen and large pantry cleaned. I made…read moreit very clear when making the appointment that it was not residential tile, but commercial, and there was no grout. It needed to be waxed not sealed. She said she had to charge me the same price as tile w/grout and sealing, which was fine, but I told her to make sure they brought the right equipment. The floors have to be stripped with a machine. The day they were coming it took us over an hour to move all the furniture out of the large area. We had to take the legs off the super heavy island to get it out the door. They came unprepared for the job saying their answering service screwed up. They wanted to reschedule and the next opening wasn't until the following week. There was no effort to fit us in earlier than was convenient for them.

A little backstory is needed for this review , the 14 year old carpet in our home had not been…read moreprofessionally cleaned in 3 years. In those 3 years our family had adopted a senior dog who was in dire need of a home. Uno was a good boy but, towards the end of his 13 years, he had more and more "accidents" in every different spot imaginable. Ugh. We did our best with all sorts of diy formulas and carpet cleaners/gadgets. When our beloved Uno crossed the rainbow bridge, bless his scruffy little soul, we knew that time had come for a professional carpet cleaning. We didn't expect any miracles, but when I walked in from work, my jaw dropped. The carpets looked/smelled amazing. The stains were gone. Everything was so fresh and clean. On top of that, Darren and crew, made everything so easy. I would give them a 10 star review if I could. JMC

From the owner: Our business specializes in restoring and maintaining all of your home and office textiles. From…read morewall to wall carpet and oriental rugs to commercial carpet and hard surface cleaning. We are family owned and operated since 1993.

Fair prices. Through work. Promt, polite, and professional service. Not to much to say except I…read morebelieve you should get your ducts and dryer vent cleaned at least every 2 years. Thank you Lisa, Bob and team. See you in two years.

Moving into our new house, we knew we needed the air ducts cleaned. I was able to get the service…read morescheduled within one week. They sent two guys out to our home and they did a great job. Respectful, honest, and followed all Covid protocols. Definitely happy to ensure my family is breathing clean air, especially after hearing and seeing some of the junk that came out of the vents. Highly recommend!

3rd time I'm trying to write this. This is a negative review about not getting back to you when you…read morereceive the very vague, not detailed, missing work to be done, quote. Also ridiculous high estimate. I knew he didn't want the job when he was over, I guess it wasn't lucrative enough. To me it was! Called them more then once, left messages, never got back. Wow, how unprofessional!

These people won't even communicate - and i was offering them work after they gave me an estimate…read more Doing business in a honest way is essential and they didn't have the decency to tell me they were turning down my job. I have future renovations planned that will be going to another company. - a response to their reply. I have an estimate in my files, so they can't deny the visit to my rental property and giving me an estimate. We met in person. This makes me think that dishonesty is the problem, just disorganized and dismissive. It's ok - I found another great company.

they are professional reliable willing to do a variety of cleaning chores and very pleasant.They…read moreknow how to clean and are very honest.They will go out of their way to help.I recommand them marietta Kalman

From the owner: we clean floor in hands and knees wipe down all moldings…read moreand floor boards . we do extras upon request