This business is a SCAM. They'll have you pay upfront and then never show up. Good luck getting your money back, since they refuse to answer your calls. read more

I must say, I've never had a cleaning service before either. Ayesha did a fantastic job for what it was worth. Had to evict a tenant of mine and he left the place a pig sty, smoked in there and everything. She fullfilled all the needs that were needed to be cleaned such as wiping down each wall and baseboard, cleaned the entire bathroom, cleaned the entire kitchen, cleaned the stove/oven, and even cleaned the ceiling plus the fan which I may keep or not (looks way better than before anyways). Did a great job realy appreciate it! read more

I've never hired a cleaning service before, but lately I've been overwhelmed and bit the bullet and it's truly been a lifesaver. It is absolutely worth every penny. The owner, Ayesha is responsive and very nice to talk to. I was able to book after talking to her and she was super kind and did the first cleaning herself. Aside from being personable, she did a great job with a deep clean and was able to fit us in rather quickly which was appreciated! She did a great job with a sweep through, mopping, dusting, etc. I was very happy with the first clean, aside from a few small things: - during the cleaning process, one of my wife's decorative items (nothing too crazy or expensive) fell and broke. Ayesha said she would replace it, but she never did. It's not really a big deal at all, but she sort of set the expectation that she would and it's been a few weeks now so I am not sure if she just forgot or what. - she used one of our sponges to clean some things, also not a big deal, but it was our dish sponge and also said she would drop off some other sponges, but never did. Not a big deal, but I'm glad I noticed..! Wouldn't have been fun cleaning the dishes with that sponge after. The second cleaning was AOK. Pretty good. I wasn't able to be there while the cleaner was cleaning and the scheduling was a little off (we scheduled for Thursday, but on Thursday it turned out the scheduling was recorded for Friday). No big deal and on Friday the cleaner showed up on time. It wasn't the owner who came, but someone else, which I didn't expect, but obviously makes sense. She did a decent job, but some things were not ideal, i.e. when re-stacking shoe rack, some dirty shoes were placed on top of nicer shoes, etc. I expected a square card reader to be there so I could pay by credit card, but that detail was forgotten. However, despite the little things - overall, the job was decently done and the house felt clean and I felt less stressed and overwhelmed, which is always a plus. Bottom line: I'm pleased with ASA and would like to continue using them biweekly. The price is reasonable and the cleaning is pretty good and the owner truly cares. I think she is just swamped with how fast her business is growing, which is wonderful and I hope she continues to see success and growth. read more

Prompt, professional and responsive to start. The cleaner did a great job in spite of having to maneuver around our unpacked boxes.

I scheduled an appointment with ASA for an apartment cleaning through YELP. Ayesha called me almost immediately to work out the details which I thought was a good sign. I paid for the service upfront which I was hesitant about but I really needed the cleaning service. I was also told I would get an email explaining who would be coming to do the cleaning. I never got the email, but oh well, that did t bother me. The day of the service I get a call from Ayesha asking if the cleaners could show up early at 11:15 instead of 12:00. I said that was just fine. Well, the time they gave came and went and I receive a text message at 12:07 with the following message. "ASA Janitorial Incorporated is working on getting you another cleaning technician, please be advised. A representative will be contacting you shortly. Thank you for your patience." Ok, I understand things are hard right now. Everywhere is short staffed. I had some more time so I waited. The time was now 1:10 so I decided to give Ayesha a call. She would not answer the phone nor return my call. I tried 3 times with no answer. I waited until 2PM for them to show up or to get a call/text. I was forced to dispute the charges. I wouldn't be leaving this review if someone has just called and told me no one was available to clean. I wasted my time and I had to be on the road as I was moving several states away and had a schedule to keep. I will likely lose a large portion of my security deposit now. Really disappointing. read more

I had a family emergency that required prompt and discrete services. Ayesha contacted me immediately. She came to the property to give a quote. Since I was not able to be there in person, she video called me and completed a walk through. She was very detailed and professional and I could tell that she was very knowledgeable. Once she started the work, she realized that it was a lot more complicate. She could have charged more and honestly should have charged more but she did not. She kept us updated several times a day along with video and photo proof. Her compassion far outweighs the outstanding job the she and her team did. I hope not to need her in that capacity again but she has definitely gained a loyal customer. THANK YOU ASA Janitorial!! read more

Great customer service. Great work. Will recommend 10/10. Owner is very professional. My house was dirtier than expected she even though not mentioned about it, buffed the whole floor and made sure it was perfectly clean. read more

They canceled an appointment, 30 minutes before it started. Extremely unprofessional and unresponsive. Unreliable and would not recommend to anyone read more

My relationship with this company was over before it started. I paid upfront for services, which I would normally never do. However, Ayesha I was highly recommended and her work online is great. Well I had to cancel my initial appointment with her and messaged her this past Saturday to reschedule. I never received a response. On Monday I text her again and she said she saw my message from Sat. and will check the schedule and get back to me in a few moments. Never received a response back from her. It wasn't until today that she responded to me and that was after I requested a full refund immediately and the person who referred me messaged her as well. I am very disappointed because this is not how you conduct business. A simple text to acknowledge me and explain why there was a delay in response, for example, I understand if you were with another client. However, I received no communication at all. When I did speak with her, the excuse was that she was busy. That doesn't fly with me because she wasn't too busy to post her recent work online. As a new client this looks very unprofessional and shady. I did request a full refund and it is being processed. I really wanted to use her service but I don't feel as if I'm a valued customer so I will take my business elsewhere. Customer service is everything, especially when you are self-employed. A little communication would have gone a long way and my review would be a positive one. read more

I hired this company last October in preparation for my wedding weekend. Ayesha was very friendly and responsive when we set up for a service for a "deep cleaning" prior to my wedding weekend. She gave me a long list of what a deep cleaning involved. Everything sounded very professional and I agreed to pay $216 for the deep cleaning. She took payment in advance and then almost didn't show up! She claimed her crew was held up and offered to reschedule for another day. I reminded her that company was coming the next day for my wedding and the only reason I contracted her services was because she promised the work would be done on time. She relented and came out herself instead of sending a crew. At first, I thought that was very kind of her. But she arrived with no equipment and had to use our vacuum cleaner and other materials. After only getting half the work done, said she needed to leave and would send her crew to finish up the next morning before guests arrived. The next morning, I received a message saying her team was unavailable and she offered a $50 refund (out of the $216 shed already charged my credit card for a deep cleaning). I told her I was very upset that she wasn't going to clean before my guests arrived for my wedding. And I told her a $50 credit came nowhere close to covering the amount of incomplete d work. She decided to come back out herself. She vacuumed/swept the 1st floor, dusted, cleaned the kitchen, and supposedly cleaned the windows in the living room. The half bathroom got a cursory cleaning as well. After she left, we found the living room windows still dirty, as if she didn't even spray them. The floors looked swept, but not professionally polished. I have no idea what solution she used. But it wasn't what a legitimate cleaning service would use for a professional finish. In the end, the furniture in the bedrooms were not dusted. My husband actually noticed before she left and asked her to do the dusting and her excuse was that she didn't want to move the items on the tables. (Really???) He asked her to clean the dust off and she took a tissue from the Kleenex box and did a childish effort of wiping off some dust from the end tables in the master bedroom. She hadn't even brought cleaning rags or dusting polish or spray. The windows upstairs never got cleaned, even though that was part of the job agreed to in our phone call when I booked the service. The bathrooms upstairs never got done. The whole job was very unprofessional and was never completed. Frankly, I don't think a "crew" ever actually existed. And she never came back to finish the job, as promised. I feel as though I've been scammed. I contacted her last month asking for a refund for services not rendered. After about a week, I received a message saying a credit would be issued to my account. But that hasn't happened. It's now almost 4 months since my wedding. I feel like she's had more than enough time to make good on the promises that were made to me. I feel I've given ASA (Ayesha) plenty of opportunity to resolve the issues I had. And now I am writing this review to warn other potential customers away. read more

I hired ASA to clean my apartment before I move. They did an awesome job!!! There was so much dust and cat hair everywhere, and they got all of it. I highly recommend them. They were 10 minutes early too! read more

Fast response and got us booked next day. She does exactly what you ask for. Descent pricing.

This company is a scam!! Do not hire or pay for services! They never showed up!

I purchased a special for 4 people for 4 hours of deep cleaning. I spoke with the owner many times because she had to repeatedly change my appointment. I finally nailed down an appointment and even confirmed via text and email. No one showed up! No phone, no text or no email. The owner just made excuses. The next day 4 people were supposed to be here. One woman showed up! Owner said she was her best cleaner. I had prepared a veggie and fruit tray for the staff. One person finished 1/2 of my kitchen. The products she brought were from the dollar store and not even disinfecting products. Never, ever hire this company. Unbelievably unprofessional and inadequate. read more

At first, I had a great experience with this cleaning service the first couple times I used it. They really did a great job the first two times, I have no complaints .BUT the third time they sent a tech who literally did nothing in the house at all. I tipped because I always tip, but it was clear that the person didn't clean the house by even the amount of time before she called to tell me she was done cleaning. I contacted the owner immediately. In fairness, she responded immediately and explained that she had a lot of turnover in staff, and that the tech was new and still being trained. She offered to send another cleaning service out to clean for no charge and to credit me 50% back what I payed. Again, to be fair, this was very generous of her. At the time I received this message I was hosting about 50 family members in town - hence the need for the cleaning - and then had a family emergency, so I didn't get back for a few weeks. When I did I apologized and she said she understood and we agreed to the cleaning and the 50% credit back of what I paid for the cleaning that we never received. She, the owner, said she would be in touch to schedule. Two weeks passed, no response. I contacted her again and she said she would need to send me the credit with a money order, and I said ok. Then she came back and said she would need to credit me with PayPal and needed my information, I sent it right away. This whole time I am also waiting to schedule the free cleaning to make up for the one I never received. About a month has passed now and I have no received the credit nor the free cleaning. I have since found a new company that does an excellent job and that's who I'll be sticking with moving forward. I hate to say I can not recommend this business to anyone given my experiences, even with the first two cleanings being good. People pay for these kinds of services to make life convenient, and trying to coordinate with this company when they made an error they acknowledged themselves became a second job. I wish them very well in their business but would suggest people go elsewhere. In hindsight, even having people pay upfront before they get to see the work is suspect. I've used cleaning services for years and have never seen such a practice with any other company I've used ever. ---UPDATE (12/11/19): Still haven't received that 50% refund ASA Janitorial Services promised to me in email months ago and then again here on Yelp. And I'm not interested in the two more free cleanings when you've yet to give me the one I was owed form my initial complaint. This is called a stunt. Again, avoid, avoid, avoid. Just because someone says they do "exceptional customer service," doesn't it make it so. You have to actually do it. It's a verb; take action. No one can believe what you say when they see what you do. read more

Absolutely awesome! Smells and looks awesome! Thank you so much. I owned my own cleaning company so am very picky. They were on time a decent monthly price and came 45 minutes to make my home spotless. read more

Our church just hired ASA Janitorial services to clean a kitchen floor that we thought was beyond hope. ASA came and gave us a very reasonable estimate. They showed up on time for the cleaning time and did a wonderful job. People are still ooh ing and aahing. We are happy we will not have to replace the floor! We plan to use them for more floors! read more