Pis poor customer service I asked for the store Number and the dip shit worker refused to give it…read moreto me This was at 17:47 pm. I googled it to find it, then called the Store back and told the customer service worker I found it out. He then proceeded to give me attitude and said, "Good for you." By the way the Store # Is 692 Repeat #692 Terrell Tx 75160 W.Moore Street

The poorest customer service ever!!! Every time I have asked for help from staff, they act like I'm…read moreasking for one of there kidney! Richard is the worst one of them all. Don't wast your time and go to autozone instead!

Best place I ever bought a truck. Great Parts Department…read morethanks to Ron Fry.. Great Body Shop thanks to John Cowley !! And special thanks to Joey Wages for making the fixed operations (Pats, Service, and Collision Center) the best in Texas !!!

we bought a used truck from them, it was losing oil from the start, they did not want to help us…read morewith the issue. the "warranty" they sold us is worthless, they are crooks. $15,000.00 we are having the vehicle fixed with another dealership, i wouldn't buy a stick of gum from Randall Noe.

Shoutout to Jason!! Been having trouble starting my car; I told him what was up and he double…read morechecked my battery and sure enough it was done for. He installed the new battery and taught me how the process went too! I appreciate it a lot Thank you Jason!!

Shoutout to Jason! Ive had probably the worst year of my life, and my year decided to end with car…read moretroubles out of the blue. I came here to purchase a new battery, and everything was fine. Then the next few days I had issues with the new one. Went to a mechanic and got the issues fixed but needed another battery. I had warranty and another Autozone refused to give me a new battery and would not install it (Mesquite, off Gus Thomasson, don't go here). So I called this location and Jason gladly told us he can do it for us. He helped us at 8pm on a cold night to give me a new battery and install it. He did that and was cracking jokes to my mom and I. We got the help we needed for my car and had a great hospitality! Please give this man a raise, he deserves the promotion for what he did!

We were in a difficult situation, but Charles Woods did the impossible and got us into a brand new…read moreJeep! Thank y'all for your honesty, kindness, and support!

If I could select negative stars I would. Instead I'll write a review to warn anyone else from…read moredoing business with these people. Absolutely the worst customer service I have ever experienced in my 64 years of life. Their Service Manager is flat out awful as a manager and human being! Even his representatives hate him. They did not take care of a problem with a brand new Charger when my son brought it in due to a vibration while driving. They told him the car was fine. Fast forward less than 11,000 miles, and the inside of the rear tires were worn to the point they blew out, (and it was the inside, so you could not tell anything was happening). The cause was the camber and toe in the rear alignment from the factory. Do you think Stalantis/Dodge would cover that, no they don't cover tires under warranty even though it was a mechanical issue that cause the tires to wear. Do you think Platinum Dodge would cover things (they were the ones saying everything was fine), nope. They wanted to charge 680+ dollars for the two rear tires, that we could buy for $230 at Discount tire. They said that they would mount the tires we purchase and would charge $60 for mounting. When my son came with the tires, they said they would not mount the tire as they weren't bought by them. Then when my son drops off a letter explaining the situation to the management group, they have the car towed to an outside storage company, calling it abbandond. Legal action will be taken, but it clearly shows how little they care about their clients and their own reputation. Like everyone else who has posted here giving their service low reviews, our case is yet another example why the last thing you want to do is purchase or have a car serviced by Platinum Dodge in Terrell!

Fast quick great service I will be happy to return . Levi was a great service guy. I was out in…read more less than a hour on a same day service appointment.

Great service department. The staff is always hospitable and takes care of our maintenance needs.read more

WARNING TO BUYERS -- GPS TRACKER LEFT ACTIVE IN MY VEHICLE…read more When I purchased my Jeep, I later discovered an active IKON GPS tracking unit still installed from the dealership. I contacted IKON directly, and they confirmed the device was registered to the dealership and was still actively transmitting my vehicle's location and data until I physically removed the SIM card. This means the dealership had the ability to track everywhere I drove after I bought the vehicle -- without my knowledge and without my consent. For anyone reading this, please be aware: Texas Penal Code §16.06 makes it illegal to install or leave a tracking device on a vehicle you do not own without the owner's consent. Once I purchased the Jeep, I became the legal owner -- and I never gave permission for ongoing tracking. Dealerships are allowed to use GPS trackers for inventory, but they are required to remove or deactivate them before selling the vehicle, unless the buyer signs written consent. I was never told about it, never shown paperwork, and never agreed to any tracking. This is a serious privacy violation, and I'm posting this so other buyers know to check their vehicles and protect themselves. If you buy a car here, make sure any GPS or telematics devices have been removed or fully deactivated. I hope this helps someone avoid the same situation.

We made an appointment to test drive a specific Bronco Sport, well comes out they sold it the day…read morebefore and did not let us know. So we test drove a similar Bronco Sport, then an F-150. We liked the ride of the F-150 best but wanted a blue. Which they said they had at a sister dealership in Weatherford. So, we agreed to have them transfer it over to Terrell. After we talk a while the 'manager' comes back with, 'you have to pay a $1,000.00 transfer fee that is non-refundable'. We say that seems kind of steep to move a vehicle for a 3 hour round trip, but I guess we will, he really wants this blue. So, we pay the $1,000.00 and they tell us the truck will be moved Monday or Tuesday. In the meantime, we call Monday about the one in Weatherford and ask if there is a request in to transfer the truck to Terrell. The salesman says not that I see in the system. So, we look online at few others and go over to 5-Star Ford in Plano. We find the one we like, and call Platinum Ford to cancel the request, which they do. The salesman says no problem and no need to charge your card, since we did not transfer the truck yet. They still charged the $1,000.00 and never did a thing. We asked the Weatherford dealership if they charged to transfer vehicles to other dealerships and they said no. We asked 5-Star Ford the same question and they said no. I think the manager did not want our business and was just being a jerk. Platinum Ford is a ripoff dealership, DO NOT purchase a vehicle from them, go to 5-Star Ford or any other dealership.