Pis poor customer service I asked for the store Number and the dip shit worker refused to give it…read moreto me This was at 17:47 pm. I googled it to find it, then called the Store back and told the customer service worker I found it out. He then proceeded to give me attitude and said, "Good for you." By the way the Store # Is 692 Repeat #692 Terrell Tx 75160 W.Moore Street

The poorest customer service ever!!! Every time I have asked for help from staff, they act like I'm…read moreasking for one of there kidney! Richard is the worst one of them all. Don't wast your time and go to autozone instead!

Best place I ever bought a truck. Great Parts Department…read morethanks to Ron Fry.. Great Body Shop thanks to John Cowley !! And special thanks to Joey Wages for making the fixed operations (Pats, Service, and Collision Center) the best in Texas !!!

we bought a used truck from them, it was losing oil from the start, they did not want to help us…read morewith the issue. the "warranty" they sold us is worthless, they are crooks. $15,000.00 we are having the vehicle fixed with another dealership, i wouldn't buy a stick of gum from Randall Noe.

Shoutout to Jason!! Been having trouble starting my car; I told him what was up and he double…read morechecked my battery and sure enough it was done for. He installed the new battery and taught me how the process went too! I appreciate it a lot Thank you Jason!!

Shoutout to Jason! Ive had probably the worst year of my life, and my year decided to end with car…read moretroubles out of the blue. I came here to purchase a new battery, and everything was fine. Then the next few days I had issues with the new one. Went to a mechanic and got the issues fixed but needed another battery. I had warranty and another Autozone refused to give me a new battery and would not install it (Mesquite, off Gus Thomasson, don't go here). So I called this location and Jason gladly told us he can do it for us. He helped us at 8pm on a cold night to give me a new battery and install it. He did that and was cracking jokes to my mom and I. We got the help we needed for my car and had a great hospitality! Please give this man a raise, he deserves the promotion for what he did!

Had a great experience in the service department. I understand they changed all new managers, and…read moreit has been a breath of fresh air bringing my car in here I was handled in a timely manner, the professionalism of Jonathon my service advisor and also the whole service drive team seemed friendly.

Deeply disappointed with the new management and repeated service issues…read more I am extremely upset with the service department at Platinum Chevrolet Dodge Ram in Terrell. Under the new General Manager and staff, the customer service has significantly declined. The previous team was understanding and quick to take action when issues arose, but the current team is not receptive to problems at all. I am extremely upset with the service department at Platinum Chevrolet Dodge Ram in Terrell. Under the new General Manager and staff, the customer service has significantly declined. The previous team was understanding and quick to take action when issues arose, but the current team is not receptive to problems at all. To make matters worse, they recently performed a full vehicle inspection and never mentioned any issues with my oil pan. Now, right after today's service, I'm suddenly being told I need a brand-new oil pan costing over $800! Expecting professional work and getting handed an $800+ bill for an issue that only appears after they service my car is completely unacceptable. I have been coming here for a few years now. Never had a problem of this magnitude as I did today.

It was easy to set up my appointment. My service Advisor, Selby Fuller, was in constant…read morecommunication with me regarding parts availability; and, the parts actually arrived very quickly so there was no need to reschedule my appointment. Selby really went the extra mile by having my vehicle washed and filled up with fuel. Amazing service. If you need service, I highly recommend Clay Cooley Hyundai of Terrell.

Just got my new vehicle serviced here for the first time, and it was a great experience. They have…read morefree snacks and water available in the lobby, and I appreciate that they shuttled me and my son over to film alley for free so that we could play games while we waited. Heather was super knowledgeable and helped me with questions regarding my warranty.

Amazing service, loved the staff , always kind and respectful. Victor did his best to make sure my…read morevehicle was repaired accordingly and gave me a great diagnostic by there technicians . I love the breakdown and was done very quickly. I recommend this place not only for there great customer service but if your shopping for a new vehicle they will get you rolling asap.

I took my car into Platinum Ford in Terrell and honestly, JT in the service department was a…read morelifesaver. He spotted a quick fix that could have turned into a much bigger headache. He didn't upsell me, didn't waste my time. Just handled it fast and treated me with real respect.

Great, efficient service…read more Good customer service, thanks, Dee. I was in & out with zero issues. I would use their services again. Thanks

They had my vehicle over 3 months and had not done any work. We could not reach anyone no matter…read morehow many times we dialed the number. We moved the vehicle to another shop with the spare key and now cannot contact anyone to get the key they have and the missing radiator cap. This shop is horrible and extremely unprofessional.