I'm giving this a 5 star because I had gotten the most INCREDIBLE service I've gotten anywhere. I…read morewas having a tough day for starters, blew my last red cent on a sudden battery because my old one died out of nowhere. Then upon attempting the install turns out I need a rotating ratchet. I got work the next day, no car battery, no more money to buy a ratchet, and no time to wait; I was livid. Ultimately I gave up, but then got a tip to call AutoZone and ask to borrow the tool and leave collateral for the borrow. So, I call the store and I spoke with James. He tells me to shoot down so I can get the tool. I jog over and start explaining myself to some young guy who intercepted me, why I was there. I knew this young guy was not who I spoke with over the phone, because the man I spoke with was older, I could tell. But, this young man was a total idiot from the start. No patience, no customer service skills, short personality, very rude. I explain that I don't have money after buying the battery, and that I needed to borrow the tool, but he tries to take me over to buy a ratchet anyways (Uhh. Just told you I'm Broke. Hello?) Then when I finally meet the guy who I spoke with on the phone (James), the young employee decides it's proper to announce to the whole store that I "don't wanna buy a ratchet" like sheesh, way to go you damn idiot. Try listening next time, and grow up! Anyways, I'm now talking to James, who is a God-sent. I explain my predicament, and he grabs all the tools needed, and drives me over to my apartment where my car is. That's right, guy gave me a ride back to my car, because he saw I was on foot! Installs my battery for me, and schools me on battery issues, how to manage them, and handed me some life lessons too. Which I was in desperate need of. James did all this off the clock, of his own free will. Literally turned my whole day around! I was awestruck! Many thumbs down to the young idiot who can't listen. Many thanks to James! And if you see this, I owe ya one!

purchases oil and filter for my cars. i was told to bring…read morethe old oil back for recycling. when i bring it back a person told me sorry we cannot take it as the container is full. not my problem, he told me to bring it somewhre else. terrible customer service

Juan was incredibly professional, courteous, helpful, and efficient…read more He greeted me promptly. Assisted me with part look up. Then went out in the January cold to help install a battery. My car died, and I was unfairly upset upon walking in. Juan was all smiles and customer service. Cannot express my appreciation enough.

Extremely helpful in finding a needed part for my Ford Crown Vic…read more Customer friendly service by either Steve, or John is always top notch. My go to place to find difficult to find parts.

Fantastic service every time I have been here. Brett (not sure if he is the manager, but he is the…read moreguy behind the desk) is super friendly, well-spoken, and is always trying to give you the best deal possible. It's a nice change of pace compared to the often grumpy and condescending people you find at places like this. Today's service prompted me to write this review. My 4 month old battery was fried due to my car's failing alternator (1990 BMW). It was my own (or at least my car's) fault that the battery died, and yet they replaced it with a brand new battery for free. Additionally, installation was free, and they checked other things like my alternator for free. It would have been perfectly understandable for me to have to pay for the new battery. They really went above and beyond. I will say the batteries here are a few bucks more than what you might find elsewhere, but these are the best batteries, and between the quality of the batteries and the service, it's easily worth it.

Great service! Great people but don't bring your Audi or your BMW there to be programmed. I don't…read morebelieve they know how.to do it. I paid to have two vehicles done to Audis. Found out they were not programmed. I had to purchase software for $90 and do it myself.

Very clean large advanced auto parts location Professionally…read morestaffed Can handle in-store customers online orders or pick up orders The facility is large well stocked and extremely clean Management is A1 as are all the employees in the building Well-versed on all products very helpful in picking the correct product or item needed Large strip mall with many many parking spots available Early morning to early evening hours Great pricing fabulous inventory

From the owner: Your local Advance Auto Parts store and its knowledgeable Team Members are right around the corner…read moreand ready to help with the parts you need to get back on the road. Advance offers a full assortment of leading name-brand automotive aftermarket parts and products, answers to your DIY questions, free curbside services, and fast, same-day delivery options. We carry leading brands, including ARGOS motor oil and fluids, Carquest parts, Meguiar's wash and wax products and DieHard¬Æ batteries. Our curbside services at most locations include free battery testing, free battery installation with purchase, free front and rear wiper installation with purchase, free engine code scanning, and free starter and alternator testing. To get what you need fast, Advance offers same-day services, including in-store and curbside pickup in stock items for orders placed online or with the Advance Auto mobile app. Stop in and Advance how you get back on the road. Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.

I went there today to have a tire repaired. I was taken right away and Within 20 min. I was on my…read moreway. The waiting area was very clean. Reasonable too.

Went for an oil change. Owner, Mike, told mechanic to pour windshield washer fluid and charged me…read more$7 extra without my consent. They also charged me 2 extra qrt of oil. Shady, nontransparent pricing. Stay away.

What can say about an auto parts store. They have your parts and are friendly. Always try to give…read moreour local towns people the business.

One counter person and he's shooting the shit with a woman! I went for gas treatment and I found it…read moremyself, he says to me " just a second" then proceeds to talk to the woman about motorcycles!! After that he starts showing her pictures of his dog!!! I put the bottle down left!!! There were more people behind me! Rude, just rude!!!

It's hard to believe there are no reveiws on this place. Every one I know agrees that the clerks at…read morethis store,are THE rudest people anywhere. The phone is All Important-you are Nobody. Some say it's because they cater to wholesale,and consider others as a nuisance. After going there foolishly,a number of times,I've finally decided to go ANYWHERE BUT here. Funny thing- the Napa in Wilmington, and other Napas,can't be nicer. Even when there's a new clerk,they act the same way here. Woburn Napa -Thumbs Down!

My car broke and mechanic quoted very high (that I realized after visiting AutoZone at Woburn), I…read morewas waiting in a queue when Gagan approached me asking if I'm being helped and while mentioning my issue, he explained me all that needs to be done, while Happy and Peter showed me all the parts I needed. It was shocking to see what the repair mechanic in Billerica quoted me and what I could get in AutoZone. I would highly recommend everyone to visit Woburn AutoZone as folks here are proactive, attentive and always ready to help. Gagan, happy and peter - THANK YOU !!! - you guys are awesome.

Great customer service with very knowledgeable staff…read more I had no clue how to find my vehicles proper tail light. The staff walked me thru everything so in the future I'll be better equipped to care for my car.

My girlfriend needed a new car battery and went into O'Reilly auto parts in Burlington. Three men…read morewere working in, proceeded to tell her that it was going to take longer than 40 minutes so they couldn't do it. This is unbelievable to me because I then had to go to the store to jump her car and to bring her to advanced auto parts in Tewksbury, which is 30 minutes away. this is unbelievable and unacceptable. I called corporate and gave them the rundown of what happened and they said they will contact their district manager. I asked corporate if this was a rule that if a car battery takes 40 minutes that they can't do it and the corporate said this is unacceptable and no this is not a rule that they standby. I am stunned and shocked that these workers don't care about their company enough that they would rather me bring my work to advance auto parts. Who did it in 15 minutes. Just remember if you have any problems with your car, do not come here they will make your life a living hell.

After a very frustrating morning trying to get help replacing my car battery, I finally started…read morecalling different AutoZone locations to see if anyone actually had someone available who could do the replacement. When I called the Saugus location, I spoke with Matt. Let me just say he was incredibly kind and helpful from the moment he answered the phone. I drove over and he took care of everything right away. He replaced the battery, cleaned the battery area, and made the whole process quick and stress-free. Matt explained everything clearly and had me back on the road in no time. After the runaround I had earlier, his kindness and professionalism really stood out. Thank you so much, Matt! I really appreciate your help today. I hope you make it back to New York soon, and good luck with everything!

If I could give more than 5 I would! I've been dealing with car battery issues for almost two…read moreweeks and was honestly beyond frustrated. I had gone to the AutoZone in Revere first -- the young woman at the register was very sweet and even came out to test my battery and alternator. She tried her best and told me they could charge my battery if I waited, but then came back to say her manager wouldn't allow it unless I took the battery out myself and brought it in. I was shocked and honestly disappointed. She suggested I try another location, so I called the Saugus AutoZone -- and that's when everything turned around. Roy picked up, and after I explained my situation, he told me to come right in and he'd take a look. Roy went ABOVE and beyond. He was patient, kind, and incredibly helpful. He took the time to remove my battery himself, made sure he had the correct tools, and walked me through everything with zero frustration or attitude. After two stressful weeks dealing with this issue, Roy's professionalism and genuine care made all the difference. Thank you SO much, Roy. Your customer service is exactly what people hope for when they walk into a store. AutoZone Saugus is lucky to have you!