purchases oil and filter for my cars. i was told to bring the old oil back for recycling. when i bring it back a person told me sorry we cannot take it as the container is full. not my problem, he told me to bring it somewhre else. terrible customer service read more

had them check my car battery they said it was at 70%. No need for new battery car would not start again went to my mechanic he said battery was dead. replaced it and no more trouble. DO NOT TRUST THEM GO TO A REAL MECHANIC read more

Terrible service here there's never on duty , and when they are, they're the most ignorant staff I've ever encountered anywhere makes you feel like you're bothering them when you ask for a part always loud, ignorant, Spanish music playing and just all-around bad service anywhere but this place read more

Horrible.... went in to get a wiper blade and the guy came out to my car and said I need an arm also because it broke. Called an auto parts store in my area and ordered one for 50.00 only to find out it was a lie. They are just lazy and didn't want to help me in the rain so said I needed to order this part which I didn't even need. Don't shop there. read more

I just went to buy a battery and get it installed and she said there weren't enough people working there to do it... . But there were 4 people hanging out chatting by the register and one guy smoking a butt outside. I had to jump my own car in your parking lot. Don't go here read more

Took my car battery to get recharge with them and turned out they didn't hooked it right or something because when i got home to install it,the vehicle didn't even turn over once and i knew i would have an issue from the moment i dropped it off to get recharge ,because one of the employees attended me with a bad attitude like if i was not welcome and just looked like if he wasn't in the mood of working and having a lazyness handling the battery and his expression...so i took it somewhere else ...to AutoZone in Woburn so they could recharge it right and they really helped me out perfectly and the battery was fully charged and working perfectly with no issues..just disappointed that people are working in those places and not happy with what they are doing and making me almost buying a new battery read more

Went to this store to get wiper blades. Was cashed out by a grandfather type guy who was very nice and helpful. Just radiates good people here. read more

Jim helped me take apart my key fobs for my Honda Crv and find the right batteries and replace them. Then he helped me put them back together when I took one of them apart wrong. He was very patient and helpful! Wonderful experience! read more

I had a great experience at AutoZone in Stoneham last week. My front passenger light bulb went out on Thursday so I brought it to the dealer on Friday because there is an issue with the headlight casing . All they did was replace the one lightbulb and got me for $75. 4 days later the driver side bulb goes out. I take it to AutoZone this time. The bulb was $18 and they installed it for free. Much better deal. Tray, the manager was so helpful. He even put in power steering fluid that he said was causing a squeaking noise. The dealer missed that. I tried to give him a tip but he wouldn't accept it. What a class act. Thanks! read more

This place used to be Napa - ages ago. So, it's nice that it's still an auto-parts store so I always know where to go. I went here last night - I needed a new bulb for my burned out headlight. I had already done my research and printed out the model I wanted. I went in last night and it wasn't busy. It's never busy. Are auto-parts stores ever "busy"? I told the young kid behind the counter what I needed and he was impressed I had printed out just what I wanted. He literally leaped up to help me. Maybe he was bored? His name was Tim and boy, was he passionate about light bulbs for car headlights! Strange, but helpful. He upsold me. That never happens. He was describing all the different types of light bulbs and there were these new "eco-friendly" ones that use less energy, work brighter, last longer, and solve world hunger just by buying them. They weren't much more than what i wanted so I got'em. This guy Tim was so excited because he had always wanted to see how these new bulbs worked - after he rang me up - he came outside with me to my car and installed the bulb! Who does that anymore? Kids today working at places usually SUCK. But this was like something straight outta 1953 with the "sir" to go along with it! I thought it was awesome. That kid kicked butt and I am excited to go back to the store the next time I need some kinda random auto piece. Come to thing of it, that light by my shifter has been burned out for ages.... read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Stoneham, Massachusetts

If I could leave zero stars i would. I just moved to the area and needed synthetic oil for my car. The guy at the desk acted like i was imposing when i asked him if he could check that I'm getting the right kind. I then asked if someone there would be able to put it in my car for me (yes I'm aware i should probably know how to do this) and he sighed once again like i was bothering him. I left with no assistance. Rude & lazy employees working at this store, if ur someone who knows nothing about cars and needs something, I suggest u find a different store with more helpful employees. read more

I'm giving this a 5 star because I had gotten the most INCREDIBLE service I've gotten anywhere. I was having a tough day for starters, blew my last red cent on a sudden battery because my old one died out of nowhere. Then upon attempting the install turns out I need a rotating ratchet. I got work the next day, no car battery, no more money to buy a ratchet, and no time to wait; I was livid. Ultimately I gave up, but then got a tip to call AutoZone and ask to borrow the tool and leave collateral for the borrow. So, I call the store and I spoke with James. He tells me to shoot down so I can get the tool. I jog over and start explaining myself to some young guy who intercepted me, why I was there. I knew this young guy was not who I spoke with over the phone, because the man I spoke with was older, I could tell. But, this young man was a total idiot from the start. No patience, no customer service skills, short personality, very rude. I explain that I don't have money after buying the battery, and that I needed to borrow the tool, but he tries to take me over to buy a ratchet anyways (Uhh. Just told you I'm Broke. Hello?) Then when I finally meet the guy who I spoke with on the phone (James), the young employee decides it's proper to announce to the whole store that I "don't wanna buy a ratchet" like sheesh, way to go you damn idiot. Try listening next time, and grow up! Anyways, I'm now talking to James, who is a God-sent. I explain my predicament, and he grabs all the tools needed, and drives me over to my apartment where my car is. That's right, guy gave me a ride back to my car, because he saw I was on foot! Installs my battery for me, and schools me on battery issues, how to manage them, and handed me some life lessons too. Which I was in desperate need of. James did all this off the clock, of his own free will. Literally turned my whole day around! I was awestruck! Many thumbs down to the young idiot who can't listen. Many thanks to James! And if you see this, I owe ya one! read more

I would rather go to the dentist and have a Pap smear done at the same time than deal with my car. Yes, I'm lame. So, I put off getting new windshield wipers to the LAST minute. And it was with great trepidation that I set foot in an auto parts store but WOW: what a great experience. A nice woman behind the counter made eye contact and greeted me as I walked in. She came around from behind the counter and SHOWED me where the wipers were... and then she INSTALLED THEM in about 2 seconds. All the while she was friendly and professional. I wish I could give this place six stars! read more

I was relieved to have two terrific women working at Autozone. Kassandra and Nicky are awesome. I dread the idea of fixing anything on my car - not only did they make it fun, they went out of their way to help. Nicky is the super nice chick with a crew cut and tattoos. And Kassandra is the bubbly little number with a killer smile. We talked about the size of hoses, clamps, and we talked about how it's horrible to hold something that big and have hot liquid squirt your face. In a few mintues, I actually replaced the old, leaking radiator hose by myself. I had to give myself a pat on the back. Yeah, for some guys, it's not a huge deal and sometimes I wish I was a guy's guy. My roommate Bill is like that. He mows the lawn, shovels the snow, and fixes all that's broken. I cook, clean, and keep the house nicely decorated. But what a liberating feeling to be self-sufficient. I guess it was a good thing that my mechanic was booked because I decided to move bravely forward, ruin my manicure, fix the radiator, and save a little money along the way. read more

Just adding another five stars to this customer service party! Travon was SO helpful to us yesterday. He is very knowledgeable and taught us a great deal about windshield wipers. Great staff. read more

I went into the Stoneham location and this woman at the counter was no help, she decided her text messages were more important than the customer read more

I had honestly the best experience. Trey, who was the manager, was helpful with adding Freon to my car and even showed me how to refill it so I would know. Nicest person who has ever helped me in any auto store and super professional. read more

Everyone here was so kind to me today. I had a headlight out and was afraid to drive at night without one and after buying one a few days prior and installing it, it still wasn't working. I called and spoke to Frank and he said to bring my car over and I was there within 15 min. Tray was by far the nicest, most helpful salesperson I've ever come across. He spent a good twenty five minutes reinstalling it before realizing it was the fuse. He went the extra mile and instead of sending me somewhere else to spend a ton of money to figure that out he took care of it himself... free of charge. Everyone there was so nice, but Tray went above and beyond to ensure I got to and from work tonight safely. Thanks again! read more

Absolutely FANTASTIC customer service! The inside is clean and organized and the staff is beyond friendly. Courtney saw that I was having trouble installing my new wiper blades and came outside and PUT THEM ON FOR ME. I am blown away. She even tossed the boxes from the wiper blades as well. I work for a company that prides itself with customer service and I have to say, this was the best experience I've ever had at an AutoZone. read more

Jim helped me find the correct wiper blades and helped install them for my 2011 Jetta. It needs a special type of blade and I bought the wrong one at another store and Jim helped me find the right blade and install it read more

I went ther for new windshield wipers and they put it on for me, JULIO and I had a broken window he helped out on too...Having 4 feet of snow have been hard on my windows and wipers... I like the place and will still go there to buy auto related stuff... read more

You don't get better customer service than Jim at Autozone on Main Street. I was stumped by a trailer wiring issue and long story short, Jim not only helped me pick out everything I needed, he went out of his way to teach me how to put everything together and hook it all up. I am extremely grateful because he got me out of a huge towing bind, but also it's rare to find this kind of personalized, generous customer service these days. I have always turned to Advance for my car accessory needs in general over the last seven years, but what Jim provided went above and beyond my expectations. You have a customer for life. Thank you thank you! read more

Right after my 60k dealer service, I went in hoping to get a lower rate on replacing my brake system than I got at the dealer. The man at the desk did not listen to my concerns and insisted on charging me a $67.88 (approx.) fee to "assess" the car. I practically drove straight there from the dealer's! When they were done with the "55-point" assessment, I was given an $800 estimate that I was in no way ready to pay for! What would it have cost the technician/salesman to listen to my concerns and then advise me appropriately? As a customer I have the right to ask questions about what I am about to pay for. I did not learn anything new after the $70 charge, other than they "are master technicians too"(!) and the estimate. The man also told me that I seemed to not know what I wanted - when I walked in there knowing i needed to get pads+rotors, along with the hardware kits, oil and fluid. We could have had a productive conversation upfront instead of wasting time and money! It was really bad customer service today and I am highly disappointed as I write this. I have never gotten on the internet to write anyone a bad review! LISTEN TO YOUR CUSTOMERS. THEY AREN'T STUPID. read more

Wanted to write this Auto Zone a 5-star review so was not surprised to see that it already has plenty of 5-star reviews! I have called and stopped into this Auto Zone multiple times in the last few weeks for various car issues. I mirror everyone elses comments here - everyone was super helpful, knowledgeable and friendly. It's one of the best Auto Zone's I've ever been to! I also sent my fiance there and he said the same thing, nothing but great experiences - thank staff for being so great! read more

I was on vacation in Maine and drove from Maine with a clicking sound from my car, and luckily made it back home. The service dept at my dealer closed before I got there and manager of dealership could only add a little oil. He suggested Auto Zone and to ask someone there to add oil for me. Although I had my oil changed not too long ago and should have had more time to need oil, I was desperate and concerned about my car seizing. I was fortunate to have Jim help me out with picking out the oil and also getting an additive to get more time with my oil. He came out and started adding oil for me and explained how you had to put in 1/2 quart at a time and checking oil stick. We went back in and I had to purchase two more quarts before I got the oil in the area of the dip stick I needed. I believe Jim was God sent and helped me out of a real dilemma. When he was going to continue helping me add oil, Frank in the shop raised his voice and told him he is supposed to sell parts and that it wasn't a garage. According to other reviews, people there have helped out people many times and all customers were grateful as I was. When I was done, I went back in and bought another quart in case the oil went down and Frank rang me up because he had Jim on a ladder doing some work. Again I told Jim that he was a God send and I was grateful that he was able to help me out of a bad situation and I didn't ruin my engine. I told him I wanted to tell the manager about him going above and beyond and he knew how distressed I was when I walked in. Now I am sharing how lucky I was to have an associate help me by adding and checking the oil and also explaining to me how it's done. Auto Zone is lucky to have thoughtful, kind, caring, knowledgeable and compassionate people working for them. Thank you again, Jim! read more

I gotta say they are one of the best Autozones I have ever been to. Went there last fall with a bad battery that needed replacing. They not only loaned me tools to fix it, but spent almost an hour helping me dislodge the old one. Great store, great service, great experience. I have been laughing for 10 minutes over this line in the last review - "We talked about the size of hoses, clamps, and we talked about how it's horrible to hold something that big and have hot liquid squirt your face." Call me immature, but that is funny! read more

Bobby the Manager here is OUTSTANDING. Funny, knows his stuff, and VERY helpful. He set me up with Wiper blades (WHICH HE INSISTED TO INSTALL HIMSELF), and even checked my fluids, and topped off my Wiper fluid without me even asking. read more

Great service. Bought windshield wipers and the service person offered to put them on my car without my prompting or asking. Huge help.