ZERO stars if I could. Don't go there. Go to Auto Zone across the street instead. Brought in oil to recycle and they pointed me toward the back (creepy) to empty it myself. I have a bad shoulder and couldn't lift the canister high enough...they acted like they didn't know how to do it. Wth. Walked out. Surprised they're still open. Go to Auto Zone...they take your canister, empty it and bring it back to you while you shop, with a smile on their face! read more

I went there today around 9am to find out how much a battery would be and ask about my engine light and a young lady helped me she offered to come out to my car check what was going on she plugged the machine in and to me I had a miss fire and she explained to me that it could be spark plugs or ignition coils I told he I was going to my mechanic but she did offer phone numbers of mechanics that advanced deals with you that are responsible and good prices she also checked my battery and it was fine but did also offer a free replacement install she was so sweet always smiling and kind she made me feel welcome in to the store ask when I walked in how can I help you it's great to be helped by kind people read more

The team at the Advance Auto Parts in Danvers was awesome. Super helpful and responsive. 5 stars.

Horrible customer service , when I went up to the counter everyone just store at me. I had to finally ask "so are you going to help me". It was so awkward. I guess now understand why the place was completely empty when I was there. I am never coming back here read more

"This place is such a refreshing breath of air after the place across the street. When you walk in they ask if they can help you, and immediately do so. Thier prices appear better the the "zone" too. Couple of really nice , helpful guys here. Totally not missing some guy with a mullet and a freaking spider web oh his elbow talking to his other work buddies while you look for something. If i wanted that, id go to THAT OTHER PLACE. I hope they can stay competitive as thier customer service is so much better then those other chain auto stores. If they can keep level of Customer service, they will do well. If they dont, they will end up like autozone. I hope they stay as friendly as they are now." - 2010 when they opended. UPDATE TO THE ABOVE 8/2014 They cant keep it up. They are now actually ruder then Autozone. Its been getting worse over the last year, but now its just skidded into the ditch. Tonight I went in to make a simple purchase. Guy behind the counter has the trick of being on duty but looking disinterested enough for you to think he's not working or made out of stone. But he's the only one there. So after no calling me over to help, i go stand in front of him. He looked like a bored , aging hipster dude named mike with glasses and a huge attitude managed to complete my WHOLE ENTIRE TRANSACTION without saying a single word except the price of the item. Rang me up, gestured to the pin pad for me do put my pin in, took my credit card, deposited my receipt in my face and only said "18.25" Nothing. Else. Nothing. As terrible as it gets. I bet they go the way of the fake best buy that used to live next door in 6 months. Back to auto zone I guess. read more

I went there to buy windshield wipers because I saw the sign in the window , that they will install them free. After purchasing the wipers the gentleman came outside to install the wipers. He told me that he did not know how to install this kind of wiper. He asked if I could come back after 12. I told him it would be around 2 because I had an appointment. When I arrived at 2 I went inside , and was told to wait a few minutes. I went back to my car to wait. Then the guy came to my car, ripped my windshield wipers off! I handed him the new wipers, with no response from him. He installed the new wipers. NEVER NEVER SPOKE TO ME!! So rude!! No thank you, You are set, sorry you had to come back.......NOTHING!!!!!! I went back inside and told the first gentlemen that waited on me how rude he was and they are going to loose business because of the rude Idiot!!! read more

I think Dylan F did a great job helping my sister and i out today. I think its great to have good help and service when needed if i need anymore help i will go to him for help. And only him. Does anyone know dylans full name so i can do a survey and give his name and give him good feedback read more

This place is awesome because they often have some better deals than Autozone from across the street. Most of there stuff is better quality as well. I also love how there's hardly ever any lines to wait in so I'm in and out of there pretty quick. I know the staff pretty well and they always offer me coupons after making big purchases. If you don't like this place, then you're probably a woman. read more

I approached the store around 6:30 PM on 10/8/14. I found both employees standing in the doorway of the store, holding the doors open and smoking cigarettes. When I approached they stood there and did not even move to allow me to walk into the doors. They said "what do you need?" I asked them if they could diagnose the check engine light and they said "we only do that during the day". Thinking it was still "day" at 6:30 since it was not dark outside just yet, I asked if there were specific times? To which one of the employees pointed at the sky and said "you know, when the sun is out". I asked if this was a standard for all auto part stores and they said yes it was a standard that nobody does it when its not "day". When I walked away they both laughed. I went across the street to Auto Zone who diagnosed my car within 5 minutes and purchased my MAF sensor. I did not appreciate the lack of customer service and rude responses by these employees. read more

Bought a "remanufactured" transmission from the Waltham store two years ago for $1,800+ and had it installed within a month I had to take it to FNA transmission for problems. It is now two years and it slips and bangs. Thank God its under warranty but they want to replace it with another one and they will only pay $350 toward having a local shop take it out and install another nicely pained supposedly rebuilt transmission. Don't buy one here. read more

I went in yesterday to get a new wiper seeing my passenger side one just starting splitting. I went in and Nick behind the counter immediately asked if he could help me. I told him I was looking for wipers, he asked me info to look up the size but I already knew so he walked me over to them. So many! He explained the difference, told me his preference, but also explained the sale if I bought two. Not his preferred wiper. None the less he said they were a good blade and the sale made them even better. I went with the sale! He rang me up and asked if I needed help to put them on, I of course said yes. He then proceeded outside to change my wipers, which were not the typical arms. I needed the inserts so he immediately went back into the store got what he needed and took care of them. He also took care of the trash and old blades as well! He and Jim, who was also behind the counter were not only polite but friendly as well! Thanks guys for taking care of my wipers as it starting raining soon after I left the store. read more