Great people to work with, knowledgeable and efficient. You won't be sorry, take my word.

Moments ago, I returned home after having work done at Cap World. For many years and several trucks, Cap World has provided me with caps, accessories, and exemplary service. It is not just the attentiveness and advice offered by Michael and Andrew out front. It is the service I trust from the wrench turners next door in the shop. Terrific! Cap World is where I go, and I will continue to return. You should go there too. read more

I called Cap World in in the morning to install a cover for a truck I just purchased last week, and they had me come in that afternoon. They installed it within 20 minutes and did an outstanding job. Everyone I came in contact were extremely friendly and professional. I highly recommend them. read more

Brought in our trailer for an urgent need for our youth program and everyone was fantastic! The staff took great care of our equipment and were great! Thank you! read more

These guys are great. Prices are right. Installed my tonneau cover quickly, while I waited. They even cleaned the leaves out of the bed before they closed it. read more

Best prices and top notch service. I was quoted $599 for a hitch install by Truck Guys in Weymouth. Called Cap World and quoted $290. Like WOW! They had the bike back that I wanted in stock and did the whole job for less than $630. Mike Ford who works here was kind, helpful and treated me very well. I'm getting a Thule Roof box here for my skis Installed before winter. read more

Cap World - 2 in hitch & Thule T2 classic platform bike rack - Auto Parts & Supplies Near Me - Saugus, Massachusetts

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This place does not have time for you. Rushed phone conversation and was told to bring it in several times just to get me off the phone. The person even told me "Well ive got a line of people in front of me, if you want to troubleshoot your issue, just bring it in". Not sure how the other locations in MA operate, but the one in Saugus, MA sure doesnt have the time to spend with a potential customer!! Go somehwere else. :) read more

many options for what I was looking for. order came quickly. Installed while I waited. Great service

I picked up a headache rack for my pick up. They didn't have the mounting hardware in stock but they got it the next day. Friendly and knowledgeable staff. Price was comparable with online retailers and local shops. read more

Cap World - Back Rack - Auto Parts & Supplies Near Me - Saugus, Massachusetts

The employees at Saugus Cap World we're incredibly helpful, informative, and patient as they explained our options and helped pick the right roof rack and hitch for us, and also provided some guidance on which cargo box/bag to get. They were quick and professional. We were able to drop our car off before work and pick it up after with all of the new accessories. Would definitely recommend them to anyone considering new tools for their car, especially if you are looking for help as you try to decide on the best tools for you! read more

I don't write a review. However, when a service provider (the manager/owner) treats you with disrespect, he would not allow you to talk. The manager was rude and condescending. He was angry and frantic. I paid for a service, to solve a problem, and the business promised it will solve my problem when the service was provided. They even walked to the truck to see what I was explaining before they provided the service. They reassured me whatever they did will resolve the problem of rain leaking into the bed liner. The old rain mark left was visible. His attitude and answers several times were "I will give you a refund" and "I do not have time for this" in a course of 5 minutes of dealing and talking to the owner. He walked away while he was still talking to me. I stood frozen, standing there with amazement. I watched him walk away and wonder what happened that got him upset. When I noticed he started getting angry and frantic, I just stood there and watch this mannerism. Oh! Boy! It is very dishonorable. He quickly offered to refund what I paid him. I told him it is not about the money; I did not even ask for a refund. The money that he is angry and proud of is less than $40. I just wanted him to listen, and have sympathy that he took the customer's money, and wasted the customer's time twice. First, for the installation that he knew will not stop or help water leaking to my truck bed whenever it rained, the truck parked in the driveway, and not even driving the truck. Second, insulting the customer for coming back to his business to explain the problem of the business installing new poor-quality and fake weather strips. If I have a feeling, that he will treat someone like this. I will not waste my time and gas money. He must have been in a bad mood. Maybe he did not appreciate my face, the way I look, my color, and my voice. The owner is so rude and full of himself that he was literally saying I do not care. Buyers beware. Spend your money here and be treated as if the business did you a favor by providing a poor-quality job. You will leave feeling less important, more than defecation. read more

Still no call back from Ron to follow up on our complaint. Disgusted with the unprofessional customer service! Will never go to a Cap World again!! read more

John here from Wakefield I had ordered a new cap for my Chevy pickup they told me about 2 weeks it would be in and it was and I had it installed the next day ,very friendly and professional,went back again to have a hitch put on the front again is was a very pleasant experience,I recommend cap world ,very knowledgeable and professional and friendly read more

Thank you to Cap World and the nice gentleman who helped me unlatch my soft cap today .. .. without a call or appointment , he quickly dropped what he was doing to attend to my jammed cap that had a safety feature I did not know about . ..... and with a smile and a merry Christmas no charge I was instantly fixed ! Thank you so much ! Happy Holidays and thank you again for the great service . Cheryl Nelson Boston read more

I just had new running boards installed on my 2014 f-150. Done in 30 minutes, looks great, and the price was fantastic! The service rep Mike was excellent. I've dealt with them before with a couple of caps for previous trucks. Highly recommend Cap World!! read more

Honestly, At first contact was a bit put off. initial phone call was rushed and indifferent. I'm about to spend thousands on a new plow I have questions... However once that was resolved, Rock stars all the way. Andrew, Mike and sorry for forgetting the name young guy in shop that walked me through operation. They where all professional, efficient and extremely knowledgeable. Last year I purchase a Meyer Home plow from Realtrucks.com and although it was very efficient, after initial sale kinda left me hanging. Just the access to service from Cap world is worth it. Also after research had best price for my purchase of the new Wingman plow by Meyer that was recommended as the right fit for my needs by the staff. Thanks and hope for a long relationship. VC read more

I just bought my first pick up truck, the dealership wanted $1200 for a bedcover. I went to a place that was recommended, they could not have been any more unprofessional and had no inventory. I called CAP WORLD, MANNY answered the phone and answered all my questions and recommended what the best cover would be for my truck, and had the cover in stock. Their prices beat the competition and are 55% less than the dealership. I wanted the cover put on that day, Manny made time for me that day. When I walked into Cap World the entire staff was so friendly, the place was clean and organized. Manny took my truck and put the cover on in less time than he had originally told me. I could not have been happier. Thank you Manny and Cap World. read more

I live in Roslindale and the Norwood store in closer to me. However, because they keep forgetting how to talk to their customers on the phone, I called the Saugus store and spoke to Andrew.. I would highly recommend you go there and deal with Andrew, he very thorough and pleasant and speaks to you with respect. He will take the time and explain everything to you. read more

The guys at Cap World were great. They helped me pick out side boards and even handled a last minute addition to my order. Prices were better than any other place I found in the area. Installation was fast and awesome. read more

It doesn't get any better then this. Took my F-250 with Leer cap here to get a leak looked at. They diagnosed the problem quickly and came up with a fix. These guys are knowledgable, honest, and trustworthy. Excellent scheduling and customer service. read more

I called to schedule an install of a Class III hitch and electric pigtail on my 2001 Chevy Silverado on Thursday 13MAY21 in Westborough. The gentleman on the phone asked if I could bring the truck down to have them look at it to ensure the right hitch and pigtail were ordered. I obliged and headed there immediately. They looked over/inspected the truck (which is in like new condition btw) and entered & ordered the hitch and pigtail. They then scheduled me an appointment for the install for Tuesday 18MAY21. They then charged me $300.02 for everything. I paid and went on my way. Totally satisfied with the interaction and service at this point. Tuesday 18MAY21, I receive a phone call from the tech saying they had a cancellation and would I like to come in earlier. (Hell yeah I would lol) Show up, sit in waiting room. Tech works on truck for 1/2 hour then comes in and says "I can't get the ball off your bumper and need it off" I was like "huh" "what do you mean you can't get it off"? He shows me why he needs it off. I ask him "cant you just torch it off with an acetylene torch"? He tells me they don't have one. I'm like...Ummmmm huh? So...I had to take my truck to my mechanic 15 mins down the street and pay him $50.00 for him to "smoke wrench" the ball off. Back to Cap World...Ok, here we go again. The tech goes to work and within half hour he comes into the waiting room...Says "So since your truck has a 3" body lift the two bolts that bolt up through the hitch and into the bumper aren't long enough". Again, I'm like "Huh? Show me." He takes me outside and shows me. He asks me what I intend to tow. I tell him and he says "oh no problem whatsoever, you can get away with leaving these off." I say "look man, I'm not trying to be a (male reproductive organ) here but I paid you guys to do a job and now you're telling me I've got to finish the job myself? That's just plain unsatisfactory. I expect you guys to order/procure the right length bolts and finish the installation." He says "let me get my manager". Manager comes out... says "yeah "I" or "we" didn't realize your truck had a 3" body lift and the bolts that come with the kit are now too short." Okay so when I brought my truck down for you to inspect last week you "didn't realize it had a 3" body lift?" So I say AGAIN.. "look I'm not trying to be a (male reproductive organ) here but first of all, you guys charged me $300.02 to do a job. Your tech couldn't get the ball off the bumper so I had to go down the street and pay my mechanic $50.00 to burn it off, and now you're telling me I've got to find the correct length/size/strength bolts and finish the job myself?" I said "that's just totally unacceptable. I expect you guys to procure the right parts and finish the job." He tells me "We aren't a fab (fabrication) shop." I say "this doesn't have anything to do with fabrication, it has to do with you guys finishing your part of the contract and getting the correct length bolt to finish the job." He just kept talking in circles telling me why they couldn't do it with the kit parts. Well no kidding genius, I can see that. So get the right length bolts & finish the job! Nope. So away I drive with two spare short bolts & washers in my hand and my hitch STILL not bolted properly to my bumper! (bolted correctly to the frame) So.... I'm totally furious and have to finish the job myself. AND out $50.00 more because a trailer hitch installation business doesn't have an acetylene torch. Really?... What In The Actual *##^ !!!!!!!!!!!! I would NOT RECOMMEND this WESTBOROUGH shop to anyone! Manager is a (male reproductive organ) and wasn't willing to do ANYTHING rectify the situation! I mean at the VERY LEAST offer me a $50.00 rebate for me having to pay to burn the ball off the bumper. Customer Service is NOT AVAILABLE HERE. Only interested in money. Well they have lost my business and I will tell everyone I know NOT TO GO THERE. read more

I was looking for a functional upgrade for my 2003 tacoma bed. I had tall cap on there that I didnt need any more I called up and talked to Ron. He was super helpful over the phone, said he could help me offload my current truck cap and get me into a new roll up cover. I came in a few days later, reviewed everything, Ron and Mike were super helpful which made the purchase super easy. I had my new roll up cover installed in a few days and I'm loving it! Will definitely go back and buy more here in the future. read more

Unhelpful and rude...anything that isn't easy, isn't possible here. Found what I needed elsewhere with friendly staff. read more

I was pleased with the customer service in the speed with which my order was placed. The parts I ordered arrived the next day as promised and I was able to install them easily as they were high-quality. Truck is looking much better now with the bed rail caps. Thank you read more

They installed a trailer hitch on my SUV and were great to work with! Friendly, fast, and honest -- the work took shorter than they initially expected and they adjusted the price accordingly. I should note that they were able to install the hitch, even though another shop I had gone to before them declined to install it saying that it would be too difficult. Would totally recommend, especially for non-truck vehicles! read more

I needed a custom trailer built and went in to talk to Mike at Cap World in Saugus. Mike quoted me a price on the spot and the rest was easy... just waited for it to come in.Upon delivery I inquired about different accessories and again Mike came through. All in all a everything was handled professionally and it was a great shopping experience. Please note: I hate to shop ;) read more

Outstanding service and pricing. It's rare these days to have a 100% positive experience with auto repair. I had a hitch installed on my 2015 QX60 and also purchased and had installed a Thule Bike Rack. My dealer (Kelly Infiniti) quoted me 6 hours of labor at $129 per hour plus the part. Almost $1000. I stopped by CapWorld, was greeted by a few very friendly people. They quoted me $75 for labor and $199 for the part. They ordered it on a Monday and installed it on Thursday. My appointment was for 1:00 and the hitch and bike rack were ready to go in an hour. Thank you! read more

Cap World - Auto Parts & Supplies Near Me - Saugus, Massachusetts

5.0 star rating 8/21/2019 Upon looking for a cap for my Tacoma, a friend of mine recommended I check out cap world, so I went to my local location in Saugus & spoke with Ron. What an incredible recommendation it turned out to be. While waiting for Ron, Mike showed me around and explained all the different tonneau covers that were an option, in case I decided to go that route. He was very helpful & knowledgable. Ron talked to me about my needs and wants & proceeded to determine the correct cap for my Tacoma. He showed me some other types on the lot to let me learn what options there were to think about. The hands on experience was beneficial to me. After working up an estimate that included a very generous discount, my cap was immediately ordered. The order time was 4 weeks out but it arrived in 2 1/2 weeks. We set an appointment & the new cap was installed by 2 excellent service installers in less than 45 minutes. Before I left, they explained all there was to know about my cap & the installation. I was asked if there were any other questions or concerns & that they were always here to meet my needs. This was truly an excellent experience, with great people and an upright company, who really cares for their customers. You don't spend your money, then get shoved out the door. They are committed to you. I highly recommend that anyone who is looking for a cap or tonneau to visit this cap world location or any other cap world store. The previous company I purchased my previous cap from, cannot begin to compare with cap world. I have been receiving some great compliments on how awesome my cap is & my truck looks with it on. read more

Just had a trailer hitch installed here for my 2014 Ford Escape. Arranging the installation was easy and the staff very friendly. The price of the install was very competitive and their selection of the hitch used was top rated. The installation took less than 1 hour. Could have had a more pleasant experience. I had a cover installed 10 years ago on a F150 with a similar experience. This is a great place to go for upgrades. read more

I have working with these guys for years and have been nothing less than thrilled with their work. All high quality components and workmanship, done quickly, conveniently and at a good and fair price. They've even done things for me that they don't normally do. Well done! read more

Been dealing with Andrew, Mike and Ron for years. This review is much overdue. -many times I have brought things to they gents in a pinch and they bent over backwards for me. Trailers, ATV mods, trucks, fuel tank install. You name it and they have helped me to get back on the road. I don't think many people know they sell a wide range of products but their lights are top notch as well as their service after the sale. -Definitely check this place out even if you don't have any intent on buying anything as you probably know many people that could use them. read more

I went to Cap World in Saugus on Saturday April 8th, 2017 to have a hitch installed on my 2015 Nissan Rogue. I also purchased a Thule 4-bike rack and locking pin from these guys too. Michael Ford was very helpful in answering all my questions via multiple emails that I sent when I was still researching and trying to find the best price. The Nissan dealership was way overpriced. I met Ron who is the owner and also lives in my town (Winchester). He is a friendly guy and I told him that I would recommend this place to all my friends and family if they are looking for auto parts and supplies. These guys have a great selection with affordable pricing. Love my new hitch and bike rack. Thanks Mike, Ron, and Cap World Saugus. read more

The team at Cap World installed hitches on both of our family cars this past week (Honda Odyssey and CR-V). They were friendly, trustworthy and did excellent work. They also finished the job in half the time they promised. Their location may look plain from the outside, but their service is five-star read more

Good pricing, good service, happy outcome.

Solid customer service, easy scheduling and very affordable parts and labor. I called my dealer Herb Chambers Jeep Danvers 114 and asked for a quote having a hitch installed with the wiring for my new 2014 Jeep Wrangler Unlimited (you have to have a removable top if you drive a jeep, not a grand cherokee people) anyways.... they quoted me $540.00 for the parts and installation. Where do these dealers get off charing what they charge, in this day and age of the interwebs and reviews shouldn't there be a place to hold these criminals accountable ? Oh yeah google and yelp.... thankfully I took the time to do some research came across Cap World and I am glad I did. They did this entire job for $183.00 that's almost a third, forgive me I went to public schools during the proposition 2 1/2 era..... yeah but anyways, felt real good to give some business to a small business located next to the devil itself, Walmart rte 1 north saugus..... Anything you need, they can pretty much do it for trucks jeeps etc..... Suck it walmart and big dealerships !!!!!!! read more

Great customer service and knowledgeable staff made this grill guard installation fast and easy. While OTHER truck accessories stores did not respond to email requests for pricing and options , The staff at Cap World responded immediately with photos , pricing and multiple options. Andy and Mike scheduled the appointment at my convenience and took the truck in immediately upon my arrival. Looks fantastic ... highly recommend . read more

Been going here for a long time. These guys get the job done and do a great job as well. Purchased a landscaping trailer through them and a snow plow which they installed and have serviced throughout the years read more

I am 69 years old. Have a 2012 Ford F150 with crew cab . I missed the businesses that treated a possible customer with total respect. Not like, nowadays where they think that, customer relations does not matter. I cannot remember when the last time I walked into a business that made you comfortable. They did not ask how much I wanted to spend. In fact they suggested what I actually should get according to my uses. I interacted with I believe from the owner to the installer. Un freaking believable. They also have many fancy other stuff. Trust me. At my age I do not agree with much. These guys are the best read more

Friendly service and fair prices. The salesman was very honest with the parts I needed (did not gouge or oversell me anything I don't need) and even made a recommendation to install my rack myself, which saved me money and allowed me to become familiar with the rack system. Great recommendation. read more

Great place to do business. Staff was knowledgeable and helpful. Parts readily available. The shop was clean and neat. A pleasure to do business with read more