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    Napa

    5.0 (2 reviews)
    Open 8:00 am - 5:30 pm

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    RT 28 Motors

    RT 28 Motors

    (21 reviews)

    1-Star Review for RT28 Motors - 137 Main St, North Reading, MA…read more I bought a used 2017 RAM 2500 from RT28 Motors, and the experience has been extremely disappointing and costly. Within days, the truck failed the Massachusetts state safety inspection for major issues including: * Bad ball joints and tie rods * Broken side mirrors * Steering concerns * Suspension and emissions failures These weren't cosmetic issues -- they were safety violations that made the truck illegal to drive. Before the inspection, I had already raised concerns about the steering. I was told it was "just a wheel balance" and brushed off with "Are you a mechanic?". I was also promised in writing that repairs would be handled once the bank funded the deal. After they got paid, they delayed registration for nearly a month, preventing me from getting it inspected within the state's Lemon Law window. That's not just frustrating -- it's deceptive. By the time I could inspect it, I had to pay over $2,500 out of pocket for parts, labor, and a wheel alignment -- just to make the truck safe and legal. Now, after providing receipts, the failed inspection report, and documented communication, I've been ignored. Since posting about my experience, I've received multiple statements from other customers who say they also received vehicles with incorrect or unsafe parts installed. That's a pattern -- not a one-off. I'm not someone looking for a handout. I'm self-employed, sober 7 years, and a father of four -- including a newborn. I did what I had to do to keep my family safe. I've filed a Chapter 93A demand and will pursue legal action if needed. If you're considering buying here, think twice and get everything in writing -- including a full third-party inspection before you sign anything.

    The salesman who I believe might be, the owner is friendly when he thinks he might get a sale,…read morewhich is all well and good. However, he becomes indignant and overly aggressive if the buyer needs time to think over their potential car purchase. I would not go back or recommend for a car purchase for this reason alone.

    Napa - autopartssupplies - Updated August 2026

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