Awesome customer service ! Stopped by today to get oil and a couple of filters for my car. I…read morecouldn't find in my car manuel how to change air conditioning filter. Mike not only showed me but he went out of his way and replaced it for me. The few times I've been there everyone's been very helpfull and friendly.

I am not a professional auto mechanic but I have a lift in my garage and work on a lot of cars,…read moreboth mine and friends. I have been going to this local NAPA for many years now and they are the best. In particular, I usually deal with either Joe or Jeremy and they always take the time with customers to track down the right part and get it fast if they don't have it out back. I can't think of how many times they have scoured the computer or catalogs for some oddball thing I needed, and came up with it easily and at a great price! I also like the fact they they know their customers. When I walk in, everyone knows my name. This is how businesses ought to be run!

Great customer service with very knowledgeable staff…read more I had no clue how to find my vehicles proper tail light. The staff walked me thru everything so in the future I'll be better equipped to care for my car.

Although they couldn't help me they were beyond helpful! I went there because my son's headlights…read moreblew. The gentleman who assisted me went out to the car and checked the fuse which was fine. He looked up the bulb I needed and informed me that they do install bulbs but not HID bulbs. I was impressed by the amount of time he spent helping us. He even called their sister store to see if they'd install it but they couldn't. I bought the bulbs on Amazon for a much better price and now have to go to my mechanic.

What can say about an auto parts store. They have your parts and are friendly. Always try to give…read moreour local towns people the business.

Awesome group of folks. They were very helpful and got me what I needed.read more

Always the best customer service at Wings. If they don't have it they will send you to someone who…read moremay have it in stock. I have been a customer for 30 years

My name is Brian Hackett. I recently dealt with Rafael on a simple nail in tire. I say simple for…read morehow he handled me. My usual place told me 5 day wait. So I called there instead, he answered and told me could squeeze me in. I have been dealing with people for over 35 years. Rafael is a diamond in the rough. He got me taken care within no time. I had the bronco sport and he patched my tire. Firestone is lucky to have this young man. Congratulations to you sir and I hope your upper management also sees this review and gives you a thank you . Extremely well deserved God bless and happy holidays

Firestone Danvers Review…read more Original Date of Service: April 2023 for new breaks 2nd Date of Service: November 02, 2023 Service Requested: Inspection of front right wheel after hitting pothole, rear brakes screech when in reverse, vehicle shaking when travelling 60mph and when breaking. Findings and suggested repairs: - Screeching cause: Rear brake pads and rotors were worn down badly. They were replaced under warranty. Notice: They were new as of April 2023. - Vibration cause: Front calipers were "sheared", the brake pads and rotors were severely worn needing replacement, realignment needed. Notice: All breaks and rotors were replaced in April 2023 at this same location. November 3rd the manager (Gordy) called to confirm findings and quoted $638 to fix the front wheels He advised the calipers aren't covered under warranty because they weren't replaced in April. The rear pads and rotors were replaced under warranty from April 2023. I asked how both calipers were "sheared" and to describe what he meant but Gordy couldn't provide an answer, he said he had no idea how they were "sheared" and the calipers were in such bad shape they need to be replaced "immediately" for our safety. We agreed to wait on the repairs until I call back. November 4th, I called Gordy to let him know the cost of the front wheels will be covered by my insurance. He immediately stated "Well then, we also have to replace both front control arms" which were never discussed before, making the final cost $3k+. The Second Opinion: Location: Smaller local repair shop in Salem. (Not a national chain) Estimate requested for: Front / rear brakes along with all components for possible replacement if needed, the vibration and the screeching of the back wheels. The results: Vehicle's brakes passed inspection. - Front brakes, calipers, rotors, and control arms were found to be in good condition considering the age of the vehicle. The brakes were estimated at 6 - 8 months old and had good life left. - The rear brakes were also 6 - 8 months old and still had plenty of life left too. After his inspection and the owner of the shop took the time to show me physically each piece and what it would look like if it were at the end of its life and how absurd Gordy's quote was for services not needed. The Insurance Adjustor's findings: November 4th my insurance claims adjustor called to discuss what the Damage Adjustor found: - No damage to the control arms - No damage to front wheel calipers - Rotors and pads did not need to be replaced Ultimately, the insurance company denied the claim siting the lack of damage. After hearing this I shared my finding with the adjustor. My adjustor was shocked that Firestone tried to make money off of this situation. Although there are no legal actions to take, I can only warn those reading this to use caution when considering bringing your vehicle to any Firestone. Summary: After my experience at Firestone with Gordy, Sean and Mike I requested to speak with the District Manager. Gordy told me he can only take my information and pass it on to him. He assured me that the DM would reach out within two business days which never happened. Could it be that the Firestone in Danvers is following the instructions of their senior management to take advantage of their customers and find ways to make money??

Did an excellent job installing my windshield. Very thorough friendly efficient. Highly recommend…read morethem

I chose this shop based on a referral from another shop, and from their good reviews. But I…read moreseriously regret working with these people. They installed a damaged rear windshield glass, damaged my car in several places when removing the components required to install the windshield, and delivered poor customer service and didn't communicate anything about the service when they were done. Two young men performed the service. At the end of the service, they have a release form for the employee and the customer to sign. One of the installers signed the form, but didn't have the me the customer sign off on their work before speeding off. Literally before I could even review the form, they were gone. After reviewing their work and the release form, I disputed several things about the work that could have immediately been addressed if they allowed me 3 minutes to look over their work before driving off. The biggest issue was there were 2 pitted scratches in the brand new windshield. In fact, they drove off so fast they forgot to ask me for my insurance's deductible, and came back and told me to mail them a check. I suspect they sped off because they delivered shoddy work (scratched glass, and scratched car) and wanted to leave before I was aware of the issues with the installation and could complain. Now the paint on my 2023 car is damaged in several areas where the car's parts were removed to install the glass The scratches are so bad there are gouges in the paint down to the metal that will require the car to be taken to a body shop. The company's owner came later and acknowledged the glass had issues and tried to suggest the glass came damaged from the dealership where they purchased it. If so, that is your employee's responsibility to notice it before, during, and after installing the glass and resolved it with the dealership. Then without asking explicit permission he filled the owner filled in scratches in the glass. It didn't really feel appropriate to start doing that without asking if that was okay.

1-Star Review for RT28 Motors - 137 Main St, North Reading, MA…read more I bought a used 2017 RAM 2500 from RT28 Motors, and the experience has been extremely disappointing and costly. Within days, the truck failed the Massachusetts state safety inspection for major issues including: * Bad ball joints and tie rods * Broken side mirrors * Steering concerns * Suspension and emissions failures These weren't cosmetic issues -- they were safety violations that made the truck illegal to drive. Before the inspection, I had already raised concerns about the steering. I was told it was "just a wheel balance" and brushed off with "Are you a mechanic?". I was also promised in writing that repairs would be handled once the bank funded the deal. After they got paid, they delayed registration for nearly a month, preventing me from getting it inspected within the state's Lemon Law window. That's not just frustrating -- it's deceptive. By the time I could inspect it, I had to pay over $2,500 out of pocket for parts, labor, and a wheel alignment -- just to make the truck safe and legal. Now, after providing receipts, the failed inspection report, and documented communication, I've been ignored. Since posting about my experience, I've received multiple statements from other customers who say they also received vehicles with incorrect or unsafe parts installed. That's a pattern -- not a one-off. I'm not someone looking for a handout. I'm self-employed, sober 7 years, and a father of four -- including a newborn. I did what I had to do to keep my family safe. I've filed a Chapter 93A demand and will pursue legal action if needed. If you're considering buying here, think twice and get everything in writing -- including a full third-party inspection before you sign anything.

The salesman who I believe might be, the owner is friendly when he thinks he might get a sale,…read morewhich is all well and good. However, he becomes indignant and overly aggressive if the buyer needs time to think over their potential car purchase. I would not go back or recommend for a car purchase for this reason alone.

David at Sounds Unlimited is an absolute professional. His knowledge and install skills are…read moreamazing. He is performing the 5th vehicle install for me. Many remote starters, back up cameras and alarms... This install includes Apple Car Play, 7" monitor, led lighting, speaker upgrades, alarm, remote starter and backup camera. No need to go any here else. David and Sounds unlimited is your one stop car audio and accessory solution.

Highly recommend! Had an underseat subwoofer installed in my wrangler. Owner was very accommodating…read moreto my schedule and a wicked nice guy! Most definitely will be returning for the headunit

Terrible customer service, store manager Frankie is extremely incompetent, doesn't know how to…read morespeak to customers. Will not be going back to this, or any other advance auto ever.

I would call first to the Wilmington store. But the Tewksbury Store was open on time today. Very…read morehelpful in referring me to another store for. Battery replacement